Submit a Review for Gairloch House
11/15 Russell Road, Clacton-on-Sea, CO15 6BE
View full details of Gairloch HouseLatest Reviews for Gairloch House
22 June 2026
My mum has lived in this care home for the past 18 months. I cannot recommend this care home enough. She is very well looked after and happy. The staff are lovely and kind, nothing is too much trouble.
27 April 2026
I am very pleased with the level of care that my mum receives from the staff at the care home. I am always warmly welcomed by the staff, the facilities are clean and my mum always looks clean and well cared for.
I was especially pleased on one occasional when I arrived (unannounced) to find a member
of staff playing a game of scrabble with my mum, this shows that the staff really know the residents that they are caring for.
Staff are always happy to answer any questions and communication with families is good.
The care home provides a safe, caring environment where residents are treated with dignity and respect.
14 April 2026
My father was admitted to Gairloch House a few weeks ago. The handover from the hospital was delayed by quite a few hours but he was received with the utmost care even though it was much later than expected. My father is being treated with great care and respect during a very confusing and difficult
time for him. His personal care is done with respect. He is well looked after. I would recommend Gairloch House for dementia care.
10 April 2026
It's a good experience at Gairlock. I feel that everyone cares, and I feel that the residents are cared for with dignity, which I feel is important. Everyone always looks cared for, hair done, clothes tidy and clean. The staff interact with the residents, and the management interacts as well. All in
all, I'm very happy with everything.
30 March 2026
I am very pleased with the level of care provided at this care home. From the moment you walk through the door, there is a warm, friendly atmosphere that immediately puts families at ease.
The facilities are clean, but are tired special the bedrooms. Activities are varied and engaging, helping
residents stay active and connected. Communication with families is excellent, and staff are always willing to provide updates or answer questions.
I would like to see more staff engaging with the residents on a one tone basis instead of having to fill in forms on their ipads but I do know they are always having to keep up with training.
Overall, this care home provides a safe, caring, and supportive environment where residents are treated with dignity and respect. I would highly recommend it to anyone looking for high-quality care for their loved one.
22 December 2025
Mum has been at the home for 5 months now and has settled in a lot easier than expected.
The food is varied and plentiful.
The staff are friendly and nothing is too much to ask for.
The TV or radio is always on and the residents are often heard singing to the music.
They have an activities
co-ordinator who organises board games, craft work and card games.
The have events to keep the family involved. They have had a Halloween party and Christmas party and Dad will be having his Christmas dinner there too. They have also got a photoshoot for residents and family before Christmas.
The home is clean and while it looks tired it adds to the character.
12 December 2025
Mum was only here for a short while for respite care as I needed her to be nearer where I live to visit. She seemed very happy and even joined in playing bingo which she loved. All the residents were always up sitting in their chairs looking very clean and well dressed. The carers were all very
kind to Mum. The food was good and the chef made sure the food was soft and edible for her as she had trouble eating. They had a halloween party while she was there which all relatives of the residents were welcome and food, drink and entertainment was provided which was very good. I would recommend this home, The care home manager Ibrahim was always very helpful and was always there if you had a question to be answered.
11 March 2025
Very happy with the treatment your giving my sister. She is doing more at his care home, then the other care home she was in. She gets a bit upset some days. She is settled down in this care home. Her memory is her problem she has.
08 January 2025
My experience of the home is mostly positive. The staff and management do a fantastic job. They are very welcoming and pleased to help. My mum is well cared for, from what I can see. Sometimes she has food-stained clothes on, or someone else's clothes on. Have started writing her name in her
slippers, as once I saw them on someone else. That was before the management changed. Since then all ok. I have rated the room as satisfactory as it's a tiny room. My feelings towards the cost are very negative.
20 September 2024
Very welcoming, clean and friendly atmosphere. Lots of staff available to talk to, manager on site who popped in to update me on my relative's progress.
The decor inside a little tired, gardens outside tended too, lovely outdoor garden area for residents.
Newly started family events are welcomed.
New management are keen to engage and are slowly introducing new activities for residents to improve their wellbeing.
Seen improvement in Dad since the new management, treated more like individuals.
Very happy overall.
22 July 2024
My father was a resident of Gairloch House for several years, and I visited it frequently. The care home was very well managed, with the welfare of the residents always in mind. The staff carried out all procedures to safeguard residents and deal with any emergencies promptly and efficiently. I was
always impressed by the kindness, respect, patience and friendliness of the staff. They made every effort to celebrate birthdays and special occasions and welcome visitors. The care home is in a quiet location, with a pleasant garden which residents can enjoy in the summer. My father thoroughly enjoyed the meals the chefs prepared. My family was therefore very happy with the care given to my father at Gairloch House.
16 June 2023
Gairloch House is always so lovely, clean and welcoming every time I visit, whether it be a planned visit or a ring on the day and turn-up.
The care and patience all the staff give my nan (who has a lot of bad/challenging days) are amazing, but the deputy manager and senior team really go above
and beyond, they have been so informative in keeping the family up to date, very efficient in chasing referrals and GP checks and most important really interactive and encouraging with Nan.
It took me a long time to come to terms with Nan living in a care home and after a bad experience at a previous different care home, it made me feel terrible that we as a family couldn't look after her, but with the care Nan currently receives at Gairloch, I honestly wouldn't want my nan to be looked after by anyone else.
10 April 2023
Externally the home looks like it could benefit from a bit of TLC but don't let this put you off, the staff have always been friendly and caring towards my dad and treat him and the other residents with respect. They are always welcoming when I go to visit and work hard in what is a difficult
occupation. They have dealt with any medical issues in a timely and positive manner and have always kept me informed of any ongoing issues. Due to the design of the property, the rooms are all a bit different and some residents personalise their own bedrooms. This adds to the charm of the home and it gives it a homely feel unlike some more modern corporately owned care homes that I have visited. I have been extremely satisfied with the care my dad has received.
Latest Reviews for Gairloch House
22 June 2026
My mum has lived in this care home for the past 18 months. I cannot recommend this care home enough. She is very well looked after and happy. The staff are lovely and kind, nothing is too much trouble.
27 April 2026
I am very pleased with the level of care that my mum receives from the staff at the care home. I am always warmly welcomed by the staff, the facilities are clean and my mum always looks clean and well cared for.
I was especially pleased on one occasional when I arrived (unannounced) to find a member
of staff playing a game of scrabble with my mum, this shows that the staff really know the residents that they are caring for.
Staff are always happy to answer any questions and communication with families is good.
The care home provides a safe, caring environment where residents are treated with dignity and respect.
14 April 2026
My father was admitted to Gairloch House a few weeks ago. The handover from the hospital was delayed by quite a few hours but he was received with the utmost care even though it was much later than expected. My father is being treated with great care and respect during a very confusing and difficult
time for him. His personal care is done with respect. He is well looked after. I would recommend Gairloch House for dementia care.
10 April 2026
It's a good experience at Gairlock. I feel that everyone cares, and I feel that the residents are cared for with dignity, which I feel is important. Everyone always looks cared for, hair done, clothes tidy and clean. The staff interact with the residents, and the management interacts as well. All in
all, I'm very happy with everything.
30 March 2026
I am very pleased with the level of care provided at this care home. From the moment you walk through the door, there is a warm, friendly atmosphere that immediately puts families at ease.
The facilities are clean, but are tired special the bedrooms. Activities are varied and engaging, helping
residents stay active and connected. Communication with families is excellent, and staff are always willing to provide updates or answer questions.
I would like to see more staff engaging with the residents on a one tone basis instead of having to fill in forms on their ipads but I do know they are always having to keep up with training.
Overall, this care home provides a safe, caring, and supportive environment where residents are treated with dignity and respect. I would highly recommend it to anyone looking for high-quality care for their loved one.
22 December 2025
Mum has been at the home for 5 months now and has settled in a lot easier than expected.
The food is varied and plentiful.
The staff are friendly and nothing is too much to ask for.
The TV or radio is always on and the residents are often heard singing to the music.
They have an activities
co-ordinator who organises board games, craft work and card games.
The have events to keep the family involved. They have had a Halloween party and Christmas party and Dad will be having his Christmas dinner there too. They have also got a photoshoot for residents and family before Christmas.
The home is clean and while it looks tired it adds to the character.
12 December 2025
Mum was only here for a short while for respite care as I needed her to be nearer where I live to visit. She seemed very happy and even joined in playing bingo which she loved. All the residents were always up sitting in their chairs looking very clean and well dressed. The carers were all very
kind to Mum. The food was good and the chef made sure the food was soft and edible for her as she had trouble eating. They had a halloween party while she was there which all relatives of the residents were welcome and food, drink and entertainment was provided which was very good. I would recommend this home, The care home manager Ibrahim was always very helpful and was always there if you had a question to be answered.
11 March 2025
Very happy with the treatment your giving my sister. She is doing more at his care home, then the other care home she was in. She gets a bit upset some days. She is settled down in this care home. Her memory is her problem she has.
08 January 2025
My experience of the home is mostly positive. The staff and management do a fantastic job. They are very welcoming and pleased to help. My mum is well cared for, from what I can see. Sometimes she has food-stained clothes on, or someone else's clothes on. Have started writing her name in her
slippers, as once I saw them on someone else. That was before the management changed. Since then all ok. I have rated the room as satisfactory as it's a tiny room. My feelings towards the cost are very negative.
20 September 2024
Very welcoming, clean and friendly atmosphere. Lots of staff available to talk to, manager on site who popped in to update me on my relative's progress.
The decor inside a little tired, gardens outside tended too, lovely outdoor garden area for residents.
Newly started family events are welcomed.
New management are keen to engage and are slowly introducing new activities for residents to improve their wellbeing.
Seen improvement in Dad since the new management, treated more like individuals.
Very happy overall.
22 July 2024
My father was a resident of Gairloch House for several years, and I visited it frequently. The care home was very well managed, with the welfare of the residents always in mind. The staff carried out all procedures to safeguard residents and deal with any emergencies promptly and efficiently. I was
always impressed by the kindness, respect, patience and friendliness of the staff. They made every effort to celebrate birthdays and special occasions and welcome visitors. The care home is in a quiet location, with a pleasant garden which residents can enjoy in the summer. My father thoroughly enjoyed the meals the chefs prepared. My family was therefore very happy with the care given to my father at Gairloch House.
16 June 2023
Gairloch House is always so lovely, clean and welcoming every time I visit, whether it be a planned visit or a ring on the day and turn-up.
The care and patience all the staff give my nan (who has a lot of bad/challenging days) are amazing, but the deputy manager and senior team really go above
and beyond, they have been so informative in keeping the family up to date, very efficient in chasing referrals and GP checks and most important really interactive and encouraging with Nan.
It took me a long time to come to terms with Nan living in a care home and after a bad experience at a previous different care home, it made me feel terrible that we as a family couldn't look after her, but with the care Nan currently receives at Gairloch, I honestly wouldn't want my nan to be looked after by anyone else.
10 April 2023
Externally the home looks like it could benefit from a bit of TLC but don't let this put you off, the staff have always been friendly and caring towards my dad and treat him and the other residents with respect. They are always welcoming when I go to visit and work hard in what is a difficult
occupation. They have dealt with any medical issues in a timely and positive manner and have always kept me informed of any ongoing issues. Due to the design of the property, the rooms are all a bit different and some residents personalise their own bedrooms. This adds to the charm of the home and it gives it a homely feel unlike some more modern corporately owned care homes that I have visited. I have been extremely satisfied with the care my dad has received.