






Gairloch House is a bright, friendly and welcoming home on the out skirts of the coastal town of Clacton-on-Sea, with excellent links to London and the South-East.
This unique, small, award winning home offers full luxury care in high quality, comfortable surroundings. It is decorated to create a warm, secluded and intimate place which is perfect to make new friendships and allow precious time with family and loved ones. This luxury...
Care Provided by Gairloch House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Gairloch House for full pricing details and T&Cs.
Contact Gairloch House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ballagh Care Ltd
- Private Owned
Person in charge
- Haji Ibrahim (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (21)
Visiting
- The visiting policy is restricted at mealtimes, telephone booking preferred but not essential
Parking
- Street parking no restrictions
Gairloch House Reviews (14)
Gairloch House has a Review Score of 9.3 (9.310) out of 10, based on 11 reviews in the last 2 years.
Over all time Gairloch House has 14 reviews.
My friend has been in care now for a year but only in Gairloch House since Nov 2025. He has settled in and when asked if he likes living there he always replies yes he does. He gets on with staff and management. As he suffers from dementia he can sometimes be a bit difficult but staff are always on hand polite and caring. He does spend most of his time in his room but that seems to be what he wants to do, he also is allowed into the garden and has a cigarette which he enjoys so this care home is ticking all boxes for his needs so I have no worries of his well being.
Thank you for taking the time to share your experience. We're delighted to hear that your friend has settled in so well at Gairloch House and feels happy living there. It means a great deal to know that our staff and management have made such a positive impression through their kindness, patience,...
My mum has lived in this care home for the past 18 months. I cannot recommend this care home enough. She is very well looked after and happy. The staff are lovely and kind, nothing is too much trouble.
Thank you for your kind feedback. We are delighted to hear that your mum is happy and well cared for. Your recommendation means a great deal to us, and we will be sure to share your lovely comments with the team.
I was especially pleased on one occasional when I arrived (unannounced) to find a member of staff playing a game of scrabble with my mum, this shows that the staff really know the residents that they are caring for.
Staff are always happy to answer any questions and communication with families is good.
The care home provides a safe, caring environment where residents are treated with dignity and respect.
Thank you for your lovely feedback. Were delighted to hear youre happy with your mums care and feel welcomed during your visits. Its wonderful to know our teams efforts and meaningful activities are making a positive difference. We will share your kind words with the team and ensure the same high standard of care continues. Your feedback means a lot to us.
My father was admitted to Gairloch House a few weeks ago. The handover from the hospital was delayed by quite a few hours but he was received with the utmost care even though it was much later than expected. My father is being treated with great care and respect during a very confusing and difficult time for him. His personal care is done with respect. He is well looked after. I would recommend Gairloch House for dementia care.
We're really glad to hear that, despite the delay with the hospital handover, your father was welcomed and cared for so well. We know how difficult and confusing this time can be, so it's reassuring to hear that he's being treated with such respect and...
It's a good experience at Gairlock. I feel that everyone cares, and I feel that the residents are cared for with dignity, which I feel is important. Everyone always looks cared for, hair done, clothes tidy and clean. The staff interact with the residents, and the management interacts as well. All in all, I'm very happy with everything.
Thank you so much for your kind and thoughtful review.
We're delighted to hear that your experience at Gairloch has been such a positive one. Providing care with dignity and respect is at the heart of everything we do, so it's wonderful to know this is being felt and recognised.
Your comments...
I am very pleased with the level of care provided at this care home. From the moment you walk through the door, there is a warm, friendly atmosphere that immediately puts families at ease.
The facilities are clean, but are tired special the bedrooms. Activities are varied and engaging, helping residents stay active and connected. Communication with families is excellent, and staff are always willing to provide updates or answer questions.I would like to see more staff engaging with the residents on a one tone basis instead of having to fill in forms on their ipads but I do know they are always having to keep up with training.
Overall, this care home provides a safe, caring, and supportive environment where residents are treated with dignity and respect. I would highly recommend it to anyone looking for high-quality care for their loved one.
We also appreciate your constructive comments regarding the bedrooms and staff time spent on devices. We are continually reviewing our...
The food is varied and plentiful.
The staff are friendly and nothing is too much to ask for.
The TV or radio is always on and the residents are often heard singing to the music.
They have an activities co-ordinator who organises board games, craft work and card games.
The have events to keep the family involved. They have had a Halloween party and Christmas party and Dad will be having his Christmas dinner there too. They have also got a photoshoot for residents and family before Christmas.
The home is clean and while it looks tired it adds to the character.
Thank you for taking the time to provide your feedback. We sincerely value your kind remarks and will take them into consideration as we continue striving to enhance our services. I will also ensure that your comments are passed along to the Gairloch House team.
Mum was only here for a short while for respite care as I needed her to be nearer where I live to visit. She seemed very happy and even joined in playing bingo which she loved. All the residents were always up sitting in their chairs looking very clean and well dressed. The carers were all very kind to Mum. The food was good and the chef made sure the food was soft and edible for her as she had trouble eating. They had a halloween party while she was there which all relatives of the residents were welcome and food, drink and entertainment was provided which was very good. I would recommend this home, The care home manager Ibrahim was always very helpful and was always there if you had a question to be answered.
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words, and we'll keep your comments in mind as we continue working to improve our services. I will also make sure your feedback is shared with our Gairloch House team.
Very happy with the treatment your giving my sister. She is doing more at his care home, then the other care home she was in. She gets a bit upset some days. She is settled down in this care home. Her memory is her problem she has.
We sincerely thank you for sharing your feedback! Your kind words mean a lot to us, and we will take your comments into account as we strive to enhance our services. I'll also ensure that your positive feedback is passed along to the entire team at Gairloch House.
My experience of the home is mostly positive. The staff and management do a fantastic job. They are very welcoming and pleased to help. My mum is well cared for, from what I can see. Sometimes she has food-stained clothes on, or someone else's clothes on. Have started writing her name in her slippers, as once I saw them on someone else. That was before the management changed. Since then all ok. I have rated the room as satisfactory as it's a tiny room. My feelings towards the cost are very negative.
Thank you for your feedback! We truly appreciate your kind words and will use your comments to continue improving our services. I will also make sure to share your positive remarks with all the staff at Gairloch House.
The decor inside a little tired, gardens outside tended too, lovely outdoor garden area for residents.
Newly started family events are welcomed.
New management are keen to engage and are slowly introducing new activities for residents to improve their wellbeing.
Seen improvement in Dad since the new management, treated more like individuals.
Very happy overall.
Hi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. Your feedback is greatly valued.
My father was a resident of Gairloch House for several years, and I visited it frequently. The care home was very well managed, with the welfare of the residents always in mind. The staff carried out all procedures to safeguard residents and deal with any emergencies promptly and efficiently. I was always impressed by the kindness, respect, patience and friendliness of the staff. They made every effort to celebrate birthdays and special occasions and welcome visitors. The care home is in a quiet location, with a pleasant garden which residents can enjoy in the summer. My father thoroughly enjoyed the meals the chefs prepared. My family was therefore very happy with the care given to my father at Gairloch House.
Hi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. I will pass your compliments and kind words to our team.
The care and patience all the staff give my nan (who has a lot of bad/challenging days) are amazing, but the deputy manager and senior team really go above and beyond, they have been so informative in keeping the family up to date, very efficient in chasing referrals and GP checks and most important really interactive and encouraging with Nan.
It took me a long time to come to terms with Nan living in a care home and after a bad experience at a previous different care home, it made me feel terrible that we as a family couldn't look after her, but with the care Nan currently receives at Gairloch, I honestly wouldn't want my nan to be looked after by anyone else.
Thank you so much for taking the time to leave this review. We are so pleased you are happy with the care and support your nan is receiving here at Gairloch House.
Externally the home looks like it could benefit from a bit of TLC but don't let this put you off, the staff have always been friendly and caring towards my dad and treat him and the other residents with respect. They are always welcoming when I go to visit and work hard in what is a difficult occupation. They have dealt with any medical issues in a timely and positive manner and have always kept me informed of any ongoing issues. Due to the design of the property, the rooms are all a bit different and some residents personalise their own bedrooms. This adds to the charm of the home and it gives it a homely feel unlike some more modern corporately owned care homes that I have visited. I have been extremely satisfied with the care my dad has received.
Thank you for this review. We really appreciate all positive feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Gairloch House.
There are no upcoming events for Gairloch House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Gairloch House.
Accreditations
There are no accreditations posted yet for Gairloch House.
Meet the Team (4)

Ibrahim is a dedicated Care Home Manager with a Level 5 qualification in Health and Social Care. They are committed to providing a safe, compassionate, and supportive environment for all residents. With strong leadership and organisational skills, Ibrahim oversees day-to-day operations, ensures high standards of care, and supports a motivated and skilled team of caregivers. They are passionate about enhancing residents’ wellbeing, promoting independence, and fostering a positive, inclusive community within the home. Their approach combines empathy, professionalism, and a focus on continuous improvement to ensure that every resident receives the highest quality of care.

Bradley is a committed and experienced Deputy Manager who began their journey with the organisation at its sister home as a Senior Carer and has progressed into a leadership role through dedication and strong performance. Their career progression reflects a consistent commitment to delivering high-quality, person-centred care and supporting team development.
In their current role, Bradley assists in the overall management of the home, supports staff, and helps ensure compliance with care standards and regulations. They are known for their approachable leadership style, reliability, and ability to maintain a positive and supportive environment for both residents and staff.
Bradley is currently working towards a Level 5 qualification in Health and Social Care, demonstrating their commitment to continuous professional development and excellence in care leadership.

Julia is a dedicated and compassionate Senior Care Assistant who began their career as a Care Assistant and progressed into a senior role through hard work, commitment, and a passion for providing high-quality care. Their journey reflects strong professional development and a deep understanding of residents’ needs.
In their current role, Julia supports the care team, assists with medication administration, and helps oversee the day-to-day care of residents, ensuring high standards are consistently maintained. They are known for their reliability, positive attitude, and ability to lead by example while creating a supportive and respectful environment.

Ashima, our newest Senior Carer, has recently joined the team, bringing with them a strong commitment to delivering high-quality, person-centred care. They have quickly adapted to the service, demonstrating professionalism, compassion, and a proactive approach in supporting both residents and staff.
Frequently Asked Questions about Gairloch House
What types of Care is Gairloch House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Gairloch House have?
There are 24 Single Rooms.
What are the Facilities & Services at Gairloch House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Gairloch House to the centre of Clacton-on-Sea?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gairloch House to verify any information. View our terms and conditions. Gairloch House has an Enhanced Service -more info.