Gairloch House

11/15 Russell Road, Clacton-on-Sea CO15 6BE
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9.3 12 Reviews
  • Gairloch House, Clacton-on-Sea
Gairloch House is a bright, friendly and welcoming home on the out skirts of the coastal town of Clacton-on-Sea, with excellent links to London and the South-East.

This unique, small, award winning home offers full luxury care in high quality, comfortable surroundings. It is decorated to create a warm, secluded and intimate place which is perfect to make new friendships and allow precious time with family and loved ones. This luxury care home offers premier accommodation suitable for clients requiring residential, Dementia, respite and day care in the area. The team are carefully selected for their expertise, compassion, superior skills and positive attitude to meet all the specialised requirements of each resident. The enthusiastic activities team provide a full and varied programme of stimulating activities. Gairloch, an award winning home coupled with their innovative approach to truly personalised care, ensures they are a truly exceptional home with an outstanding team.

For more information, please contact the team to chat, request a brochure or book a visit. Gairloch House look forward to hearing from you and supporting you in this journey.
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Care Provided by Gairloch House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1540 – £1540
  • Self-Funded Residential Dementia Care: £1540 – £1540
  • RESPITE Self-Funded Residential Care: £1540 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1540 – £1540
The price(s) shown are provided by the care home. Contact Gairloch House for full pricing details and T&Cs.

Contact Gairloch House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Gairloch House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Haji Ibrahim (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (21)

Visiting

  • The visiting policy is restricted at mealtimes, telephone booking preferred but not essential

Parking

  • Street parking no restrictions

Gairloch House Reviews (12)

9.3

Gairloch House has a Review Score of 9.3 (9.331) out of 10, based on 10 reviews in the last 2 years.
Over all time Gairloch House has 12 reviews.

Overall Experience
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Date Published
  • 12
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Reviewer Connection to Gairloch House
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Total of 12, showing 1-12
Review from Carolyn D (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care that my mum receives from the staff at the care home. I am always warmly welcomed by the staff, the facilities are clean and my mum always looks clean and well cared for.
I was especially pleased on one occasional when I arrived (unannounced) to find a member
of staff playing a game of scrabble with my mum, this shows that the staff really know the residents that they are caring for.
Staff are always happy to answer any questions and communication with families is good.
The care home provides a safe, caring environment where residents are treated with dignity and respect.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseThank you for your lovely feedback. Were delighted to hear youre happy with your mums care and feel welcomed during your visits. Its wonderful to know our teams efforts and meaningful activities are making a positive difference. We will share your kind words with the team and ensure the same high standard of care continues. Your feedback means a lot to us.
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Review from W C (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted to Gairloch House a few weeks ago. The handover from the hospital was delayed by quite a few hours but he was received with the utmost care even though it was much later than expected. My father is being treated with great care and respect during a very confusing and difficult
time for him. His personal care is done with respect. He is well looked after. I would recommend Gairloch House for dementia care.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseThank you so much for your kind words.
We're really glad to hear that, despite the delay with the hospital handover, your father was welcomed and cared for so well. We know how difficult and confusing this time can be, so it's reassuring to hear that he's being treated with such respect and kindness.
It means a lot to us that you feel he is well looked after, and we truly appreciate your recommendation.
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Review from Elaine F (Wife of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a good experience at Gairlock. I feel that everyone cares, and I feel that the residents are cared for with dignity, which I feel is important. Everyone always looks cared for, hair done, clothes tidy and clean. The staff interact with the residents, and the management interacts as well. All in
all, I'm very happy with everything.
Reply from Madison Fisher, Admin at Gairloch HouseThank you so much for your kind and thoughtful review.

We're delighted to hear that your experience at Gairloch has been such a positive one. Providing care with dignity and respect is at the heart of everything we do, so it's wonderful to know this is being felt and recognised.

Your comments about our team, the presentation of our residents, and the interactions within the home mean a great deal to us. We're proud of our staff and management, and your feedback is truly appreciated.
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Review from Helen P (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with the level of care provided at this care home. From the moment you walk through the door, there is a warm, friendly atmosphere that immediately puts families at ease.


The facilities are clean, but are tired special the bedrooms. Activities are varied and engaging, helping residents

tay active and connected. Communication with families is excellent, and staff are always willing to provide updates or answer questions.
I would like to see more staff engaging with the residents on a one tone basis instead of having to fill in forms on their ipads but I do know they are always having to keep up with training.


Overall, this care home provides a safe, caring, and supportive environment where residents are treated with dignity and respect. I would highly recommend it to anyone looking for high-quality care for their loved one.

Reply from Madison Fisher, Admin at Gairloch HouseThank you for your kind feedback. We're delighted to hear that you value the warm atmosphere, quality of care, activities, and communication with families.
We also appreciate your constructive comments regarding the bedrooms and staff time spent on devices. We are continually reviewing our environment and working to ensure staff can prioritise meaningful one-to-one time with residents alongside essential training and documentation.
Thank you again for your recommendation-it is greatly appreciated.
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Review from Susan H (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the home for 5 months now and has settled in a lot easier than expected.
The food is varied and plentiful.
The staff are friendly and nothing is too much to ask for.
The TV or radio is always on and the residents are often heard singing to the music.
They have an activities co-ordinator
who organises board games, craft work and card games.
The have events to keep the family involved. They have had a Halloween party and Christmas party and Dad will be having his Christmas dinner there too. They have also got a photoshoot for residents and family before Christmas.
The home is clean and while it looks tired it adds to the character.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseThank you for taking the time to provide your feedback. We sincerely value your kind remarks and will take them into consideration as we continue striving to enhance our services. I will also ensure that your comments are passed along to the Gairloch House team.
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Review from Jacqueline C (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only here for a short while for respite care as I needed her to be nearer where I live to visit. She seemed very happy and even joined in playing bingo which she loved. All the residents were always up sitting in their chairs looking very clean and well dressed. The carers were all very kind
to Mum. The food was good and the chef made sure the food was soft and edible for her as she had trouble eating. They had a halloween party while she was there which all relatives of the residents were welcome and food, drink and entertainment was provided which was very good. I would recommend this home, The care home manager Ibrahim was always very helpful and was always there if you had a question to be answered.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseThank you very much for taking the time to share your feedback. We truly appreciate your kind words, and we'll keep your comments in mind as we continue working to improve our services. I will also make sure your feedback is shared with our Gairloch House team.
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Review from R H (Brother of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the treatment your giving my sister. She is doing more at his care home, then the other care home she was in. She gets a bit upset some days. She is settled down in this care home. Her memory is her problem she has.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseWe sincerely thank you for sharing your feedback! Your kind words mean a lot to us, and we will take your comments into account as we strive to enhance our services. I'll also ensure that your positive feedback is passed along to the entire team at Gairloch House.
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Review from C W (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the home is mostly positive. The staff and management do a fantastic job. They are very welcoming and pleased to help. My mum is well cared for, from what I can see. Sometimes she has food-stained clothes on, or someone else's clothes on. Have started writing her name in her slippers,
as once I saw them on someone else. That was before the management changed. Since then all ok. I have rated the room as satisfactory as it's a tiny room. My feelings towards the cost are very negative.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseThank you for your feedback! We truly appreciate your kind words and will use your comments to continue improving our services. I will also make sure to share your positive remarks with all the staff at Gairloch House.
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Review from Wendy B (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming, clean and friendly atmosphere. Lots of staff available to talk to, manager on site who popped in to update me on my relative's progress.
The decor inside a little tired, gardens outside tended too, lovely outdoor garden area for residents.
Newly started family events are welcomed.
New
management are keen to engage and are slowly introducing new activities for residents to improve their wellbeing.
Seen improvement in Dad since the new management, treated more like individuals.
Very happy overall.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseHi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. Your feedback is greatly valued.
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Review from Chris M (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Gairloch House for several years, and I visited it frequently. The care home was very well managed, with the welfare of the residents always in mind. The staff carried out all procedures to safeguard residents and deal with any emergencies promptly and efficiently. I was
always impressed by the kindness, respect, patience and friendliness of the staff. They made every effort to celebrate birthdays and special occasions and welcome visitors. The care home is in a quiet location, with a pleasant garden which residents can enjoy in the summer. My father thoroughly enjoyed the meals the chefs prepared. My family was therefore very happy with the care given to my father at Gairloch House.
Reply from Prabhakaran Bhaskar, Regional manager at Gairloch HouseHi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. I will pass your compliments and kind words to our team.
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Review from Dani W (Granddaughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gairloch House is always so lovely, clean and welcoming every time I visit, whether it be a planned visit or a ring on the day and turn-up.
The care and patience all the staff give my nan (who has a lot of bad/challenging days) are amazing, but the deputy manager and senior team really go above and
beyond, they have been so informative in keeping the family up to date, very efficient in chasing referrals and GP checks and most important really interactive and encouraging with Nan.
It took me a long time to come to terms with Nan living in a care home and after a bad experience at a previous different care home, it made me feel terrible that we as a family couldn't look after her, but with the care Nan currently receives at Gairloch, I honestly wouldn't want my nan to be looked after by anyone else.
Reply from Madison Fisher, Admin at Gairloch HouseThank you so much for taking the time to leave this review. We are so pleased you are happy with the care and support your nan is receiving here at Gairloch House.
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Review from Stephen B (Son of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Externally the home looks like it could benefit from a bit of TLC but don't let this put you off, the staff have always been friendly and caring towards my dad and treat him and the other residents with respect. They are always welcoming when I go to visit and work hard in what is a difficult occupation.
They have dealt with any medical issues in a timely and positive manner and have always kept me informed of any ongoing issues. Due to the design of the property, the rooms are all a bit different and some residents personalise their own bedrooms. This adds to the charm of the home and it gives it a homely feel unlike some more modern corporately owned care homes that I have visited. I have been extremely satisfied with the care my dad has received.
Reply from Madison Fisher, Admin at Gairloch HouseThank you for this review. We really appreciate all positive feedback.
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Current Review Score: 9.3 (9.331)

Overview of Review Score

The Review Score of 9.3 (9.331) out of 10 for Gairloch House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.581 for Gairloch House is calculated as follows: ( (74 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.581
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Gairloch House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Haji

Haji Ibrahim

Job Title: Manager Joined: 2024

Ibrahim is a dedicated Care Home Manager with a Level 5 qualification in Health and Social Care. They are committed to providing a safe, compassionate, and supportive environment for all residents. With strong leadership and organisational skills, Ibrahim oversees day-to-day operations, ensures high standards of care, and supports a motivated and skilled team of caregivers. They are passionate about enhancing residents’ wellbeing, promoting independence, and fostering a positive, inclusive community within the home. Their approach combines empathy, professionalism, and a focus on continuous improvement to ensure that every resident receives the highest quality of care.

Bradley

Bradley Begamen

Job Title: Deputy Manager Joined: 2020

Bradley is a committed and experienced Deputy Manager who began their journey with the organisation at its sister home as a Senior Carer and has progressed into a leadership role through dedication and strong performance. Their career progression reflects a consistent commitment to delivering high-quality, person-centred care and supporting team development.


In their current role, Bradley assists in the overall management of the home, supports staff, and helps ensure compliance with care standards and regulations. They are known for their approachable leadership style, reliability, and ability to maintain a positive and supportive environment for both residents and staff.


Bradley is currently working towards a Level 5 qualification in Health and Social Care, demonstrating their commitment to continuous professional development and excellence in care leadership.

Julia

Julia Spong

Job Title: Senior Care Assistant Joined: 2021

Julia is a dedicated and compassionate Senior Care Assistant who began their career as a Care Assistant and progressed into a senior role through hard work, commitment, and a passion for providing high-quality care. Their journey reflects strong professional development and a deep understanding of residents’ needs.


In their current role, Julia supports the care team, assists with medication administration, and helps oversee the day-to-day care of residents, ensuring high standards are consistently maintained. They are known for their reliability, positive attitude, and ability to lead by example while creating a supportive and respectful environment.

Ashima

Ashima Gopinath

Job Title: Senior Care Assistant Joined: 2025

Ashima, our newest Senior Carer, has recently joined the team, bringing with them a strong commitment to delivering high-quality, person-centred care. They have quickly adapted to the service, demonstrating professionalism, compassion, and a proactive approach in supporting both residents and staff.

Frequently Asked Questions about Gairloch House

What types of Care is Gairloch House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gairloch House have?

There are 24 Single Rooms.

What are the Facilities & Services at Gairloch House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gairloch House to the centre of Clacton-on-Sea?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gairloch House to verify any information. View our terms and conditions. Gairloch House has an Enhanced Service - more info.