Submit a Review for Crowstone House
Crowstone Avenue, Westcliff-on-Sea, SS0 8HT
View full details of Crowstone HouseLatest Reviews for Crowstone House
29 January 2026
I find the home very friendly, and staff are very helpful. I find the premises are kept very clean, and I see my wife well looked after, which I am satisfied with.
19 January 2026
The bedrooms can be personalised by the residents or their families making it feel more homely.
The care home is clean, nicely decorated and does not smell.
The food is good and if a resident does not like certain meals, the chef will accomodate this, even ordering in foods specifically for that
resident.
All the staff are caring and professional.
When visiting, you are alway's made welcome and they will answer any questions that you may have.
The entertainment is also good and i have joined in with the quizzes myself as the staff make it fun.
27 August 2025
My mum has received excellent care at Crowstone House. The staff are knowledgeable, caring and lovely people. I could not fault their patience when dealing with difficult family members lost in the confusion of finance planning for care. I love Crowstone's atmosphere, fun and activities, outings,
brilliant food and lounges. It's an excellent care home and I would 100% recommend it as the best around.
15 August 2025
Crowstone House is an exceedingly well run care home. The staff are friendly and kind, working together to look after their residents. Patience and respect is clearly demonstrated towards all residents and every member of staff clearly tries their best. It is a wonderful care home, and I am glad my
Aunt is so happy there.
25 July 2025
Our father entered Crowstone House in April 2024. He had previously had a short stay at another Care Home nearby. At our first visit to Crowstone House, we immediately knew it was infinitely better and that it was a 'no brainer' not to move him. We cannot fault the genuine love, care and kindness
that Dad received. The staff are amazing. The food is delicious and the rooms are impeccable. Although Dad recently sadly passed away due to age-related issues, we can never thank Crowstone House enough for all that they did for him. We shall be forever grateful to them and we thank them from the bottom of our hearts.
09 July 2025
I visit my partner regularly and am very impressed. The staff are very helpful and pleasant. I look forward to going to Crowstone House as I know that I will get a warm welcome. I hope that Crowstone House will go from strength to strength in the years to come.
14 April 2025
This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.
14 March 2025
Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and
tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.
07 March 2025
I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for
suggestions and ideas for new activities all the time, along with varied days out and minibus trips.
05 March 2025
My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is
safe. Thank you.
24 February 2025
The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.
24 February 2025
Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the
rooms are clean and tidy as are all the communal areas. Mum is happy and made friends.
19 February 2025
Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel
content that she is receiving the care she now needs.
29 January 2025
From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.
21 October 2024
I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.
12 July 2024
I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and
biscuits in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.
01 July 2024
My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude.
I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.
25 June 2024
My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency
staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.
21 May 2024
Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to
waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.
15 May 2024
Mother has lived at Crowstone House for nearly two years now and my Sister and I have never had any reason to complain about anything. The staff are all permanent (which makes a difference) and very professional and caring, and we thank them with all our heart. There are always many activities going
on and there is a celebration for every occasion which takes a lot of organising and hard work for the staff and there is always nice music playing. Mum is always happy and relaxed and to know that she is in the right place is peace of mind for myself and my Sister.
Crowstone House is always spotlessly clean and fresh and the food always looks and smells delicious. Residents are always given a choice of what they would like to eat and drink at meal times.
Thank you Crowstone House from us all and keep up the wonderful work.
Latest Reviews for Crowstone House
29 January 2026
I find the home very friendly, and staff are very helpful. I find the premises are kept very clean, and I see my wife well looked after, which I am satisfied with.
19 January 2026
The bedrooms can be personalised by the residents or their families making it feel more homely.
The care home is clean, nicely decorated and does not smell.
The food is good and if a resident does not like certain meals, the chef will accomodate this, even ordering in foods specifically for that
resident.
All the staff are caring and professional.
When visiting, you are alway's made welcome and they will answer any questions that you may have.
The entertainment is also good and i have joined in with the quizzes myself as the staff make it fun.
27 August 2025
My mum has received excellent care at Crowstone House. The staff are knowledgeable, caring and lovely people. I could not fault their patience when dealing with difficult family members lost in the confusion of finance planning for care. I love Crowstone's atmosphere, fun and activities, outings,
brilliant food and lounges. It's an excellent care home and I would 100% recommend it as the best around.
15 August 2025
Crowstone House is an exceedingly well run care home. The staff are friendly and kind, working together to look after their residents. Patience and respect is clearly demonstrated towards all residents and every member of staff clearly tries their best. It is a wonderful care home, and I am glad my
Aunt is so happy there.
25 July 2025
Our father entered Crowstone House in April 2024. He had previously had a short stay at another Care Home nearby. At our first visit to Crowstone House, we immediately knew it was infinitely better and that it was a 'no brainer' not to move him. We cannot fault the genuine love, care and kindness
that Dad received. The staff are amazing. The food is delicious and the rooms are impeccable. Although Dad recently sadly passed away due to age-related issues, we can never thank Crowstone House enough for all that they did for him. We shall be forever grateful to them and we thank them from the bottom of our hearts.
09 July 2025
I visit my partner regularly and am very impressed. The staff are very helpful and pleasant. I look forward to going to Crowstone House as I know that I will get a warm welcome. I hope that Crowstone House will go from strength to strength in the years to come.
14 April 2025
This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.
14 March 2025
Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and
tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.
07 March 2025
I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for
suggestions and ideas for new activities all the time, along with varied days out and minibus trips.
05 March 2025
My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is
safe. Thank you.
24 February 2025
The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.
24 February 2025
Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the
rooms are clean and tidy as are all the communal areas. Mum is happy and made friends.
19 February 2025
Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel
content that she is receiving the care she now needs.
29 January 2025
From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.
21 October 2024
I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.
12 July 2024
I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and
biscuits in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.
01 July 2024
My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude.
I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.
25 June 2024
My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency
staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.
21 May 2024
Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to
waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.
15 May 2024
Mother has lived at Crowstone House for nearly two years now and my Sister and I have never had any reason to complain about anything. The staff are all permanent (which makes a difference) and very professional and caring, and we thank them with all our heart. There are always many activities going
on and there is a celebration for every occasion which takes a lot of organising and hard work for the staff and there is always nice music playing. Mum is always happy and relaxed and to know that she is in the right place is peace of mind for myself and my Sister.
Crowstone House is always spotlessly clean and fresh and the food always looks and smells delicious. Residents are always given a choice of what they would like to eat and drink at meal times.
Thank you Crowstone House from us all and keep up the wonderful work.