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Crowstone Avenue, Westcliff-on-Sea, SS0 8HT
View Full Details of Crowstone HouseLatest Reviews for Crowstone House
15 August 2025
Crowstone House is an exceedingly well run care home. The staff are friendly and kind, working together to look after their residents. Patience and respect is clearly demonstrated towards all residents and every member of staff clearly tries their best. It is a wonderful care home, and I am glad my Aunt is so happy there.
25 July 2025
Our father entered Crowstone House in April 2024. He had previously had a short stay at another Care Home nearby. At our first visit to Crowstone House, we immediately knew it was infinitely better and that it was a 'no brainer' not to move him. We cannot fault the genuine love, care and kindness that Dad received. The staff are amazing. The food is delicious and the rooms are impeccable. Although Dad recently sadly passed away due to age-related issues, we can never thank Crowstone House enough for all that they did for him. We shall be forever grateful to them and we thank them from the bottom of our hearts.
09 July 2025
I visit my partner regularly and am very impressed. The staff are very helpful and pleasant. I look forward to going to Crowstone House as I know that I will get a warm welcome. I hope that Crowstone House will go from strength to strength in the years to come.
14 April 2025
This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.
14 March 2025
Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.
07 March 2025
I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for suggestions and ideas for new activities all the time, along with varied days out and minibus trips.
05 March 2025
My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is safe. Thank you.
24 February 2025
The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.
24 February 2025
Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the rooms are clean and tidy as are all the communal areas. Mum is happy and made friends.
19 February 2025
Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel content that she is receiving the care she now needs.
29 January 2025
From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.
21 October 2024
I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.
26 July 2024
I find Crowstone House very accommodating. The staff gets involved with the residents. The activities are very good and the activities lady works very hard to keep the residents occupied. There are weekly minibus trips to various places organised by the activities coordinator. My wife has a dislike for some of the dishes that are served.
12 July 2024
I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and biscuits in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.
01 July 2024
My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude. I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.
25 June 2024
My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.
21 May 2024
Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.
15 May 2024
Mother has lived at Crowstone House for nearly two years now and my Sister and I have never had any reason to complain about anything. The staff are all permanent (which makes a difference) and very professional and caring, and we thank them with all our heart. There are always many activities going on and there is a celebration for every occasion which takes a lot of organising and hard work for the staff and there is always nice music playing. Mum is always happy and relaxed and to know that she is in the right place is peace of mind for myself and my Sister. Crowstone House is always spotlessly clean and fresh and the food always looks and smells delicious. Residents are always given a choice of what they would like to eat and drink at meal times. Thank you Crowstone House from us all and keep up the wonderful work.
14 May 2024
Mum has been at Crowstone since January and is very happy there. When asked she says she’s made new friends and the staff are all lovely and friendly. From my point of view, I know Mum is happy, relaxed, and cared for. The staff and residents are like one big happy family. Everyone is well cared for and turned out, the food is good and the activities lady provides lots of fun and stimulation for everyone. I’d highly recommend it.
01 May 2024
Crowstone House provides everything Mum needs. A good and varied menu, warmth, comfort, and entertainment. The caring staff often interacts with her and the activity organiser provides and plans excellent weekly activity programs to stimulate and occupy them. Mum has air cushions on her chair and bed to keep her comfortable and prevent pressure sores. She is visited by a chiropractor, dementia nurse, GP, and hairdresser regularly. All medication, weight, health, and temperament are carefully monitored.
Latest Reviews for Crowstone House
15 August 2025
Crowstone House is an exceedingly well run care home. The staff are friendly and kind, working together to look after their residents. Patience and respect is clearly demonstrated towards all residents and every member of staff clearly tries their best. It is a wonderful care home, and I am glad my Aunt is so happy there.
25 July 2025
Our father entered Crowstone House in April 2024. He had previously had a short stay at another Care Home nearby. At our first visit to Crowstone House, we immediately knew it was infinitely better and that it was a 'no brainer' not to move him. We cannot fault the genuine love, care and kindness that Dad received. The staff are amazing. The food is delicious and the rooms are impeccable. Although Dad recently sadly passed away due to age-related issues, we can never thank Crowstone House enough for all that they did for him. We shall be forever grateful to them and we thank them from the bottom of our hearts.
09 July 2025
I visit my partner regularly and am very impressed. The staff are very helpful and pleasant. I look forward to going to Crowstone House as I know that I will get a warm welcome. I hope that Crowstone House will go from strength to strength in the years to come.
14 April 2025
This is a fabulous care home. Mum has been here only 4 months but is very happy. The staff and manager have gone out of the way to help her settle in. Thank you so much.
14 March 2025
Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.
07 March 2025
I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for suggestions and ideas for new activities all the time, along with varied days out and minibus trips.
05 March 2025
My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is safe. Thank you.
24 February 2025
The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.
24 February 2025
Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the rooms are clean and tidy as are all the communal areas. Mum is happy and made friends.
19 February 2025
Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel content that she is receiving the care she now needs.
29 January 2025
From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.
21 October 2024
I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.
26 July 2024
I find Crowstone House very accommodating. The staff gets involved with the residents. The activities are very good and the activities lady works very hard to keep the residents occupied. There are weekly minibus trips to various places organised by the activities coordinator. My wife has a dislike for some of the dishes that are served.
12 July 2024
I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and biscuits in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.
01 July 2024
My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude. I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.
25 June 2024
My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.
21 May 2024
Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.
15 May 2024
Mother has lived at Crowstone House for nearly two years now and my Sister and I have never had any reason to complain about anything. The staff are all permanent (which makes a difference) and very professional and caring, and we thank them with all our heart. There are always many activities going on and there is a celebration for every occasion which takes a lot of organising and hard work for the staff and there is always nice music playing. Mum is always happy and relaxed and to know that she is in the right place is peace of mind for myself and my Sister. Crowstone House is always spotlessly clean and fresh and the food always looks and smells delicious. Residents are always given a choice of what they would like to eat and drink at meal times. Thank you Crowstone House from us all and keep up the wonderful work.
14 May 2024
Mum has been at Crowstone since January and is very happy there. When asked she says she’s made new friends and the staff are all lovely and friendly. From my point of view, I know Mum is happy, relaxed, and cared for. The staff and residents are like one big happy family. Everyone is well cared for and turned out, the food is good and the activities lady provides lots of fun and stimulation for everyone. I’d highly recommend it.
01 May 2024
Crowstone House provides everything Mum needs. A good and varied menu, warmth, comfort, and entertainment. The caring staff often interacts with her and the activity organiser provides and plans excellent weekly activity programs to stimulate and occupy them. Mum has air cushions on her chair and bed to keep her comfortable and prevent pressure sores. She is visited by a chiropractor, dementia nurse, GP, and hairdresser regularly. All medication, weight, health, and temperament are carefully monitored.