Crowstone House

1 Crowstone Avenue, Westcliff-on-Sea SS0 8HT

Crowstone House, Westcliff-on-Sea, Essex
Crowstone House, Westcliff-on-Sea, Essex
Crowstone House, Westcliff-on-Sea, Essex

Crowstone House is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional.   Westcliff as it borders Southend has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

Group: Runwood Homes Ltd

Person in charge: Ajam Karim (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 44

Shared Rooms: 5

Rooms with ensuite WC: 49

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Crowstone House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Crowstone House has a Review Score of 9.3 (9.330)

The Review Score of 9.3 (maximum of 10) for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Crowstone House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.589 for Crowstone House is calculated as follows: ( (111 Excellents x 5) + (39 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 163 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.741 Points relating to the number of positive Reviews for Crowstone House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.8 Target = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crowstone House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crowstone House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother stayed in her wheelchair in the mini bus and I had a nice seat. I was impressed with the company vehicle, they hired it to take us to Alton Nurseries. Mum loved it. The trips are very therapeutic for her. She was able to go down memory lane with some purchases and a cafe shop. She also had some fresh air and shared in Christmas outside the care home. Our family rated the venue and organisation highly. I enjoyed escorting mum. Thank you.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home clean, the staff caring and considerate. The only problem is that my 95-year-old father does not suffer from dementia whilst most residents there do. The bedroom which he has is very small without a toilet. We knew this and agreed to it as no other rooms were available at the time. Possible more stimulation would be an advantage to the residents.

How likely would you be to recommend Crowstone House? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Mum was at this place for the last few years of her life. She died on 4/12/16. They cared for her very well and I can't really fault the place.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

At the age of 95, Mum had to give in and go into a care home to be looked after. She was at Crowstone House for 11 months until she passed away. 11 months of good care and attention from everybody. She was happy, contented and felt safe. I would recommend Crowstone House to anybody.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Crowstone House, is a beautiful place. The building is very grand overlooking Southend seafront. As soon as you walk through the door you can feel the welcome. Everyone who works there from the cleaners to the management are extremely helpful, and always very cheerful and have the time to talk to you.
Cannot name anyone, as there are too many and I would not like to offend anyone by forgetting them.
All I can say is the manager, his clerical staff and everyone else do an amazing job, as dignity is something they all recognise and respect everyone.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

What struck us with first visiting the premises was the fact that all of the management and staff smile and appear happy and enthusiastic. Everyone was kind and considerate and nothing was too much trouble. The room with a sea view was probably as good as you could find anywhere. The concept of trying to get people to do as much for themselves as possible has resulted in my father being able to go back to live in his bungalow. Instead of just sitting around doing nothing he was encouraged to walk- with a frame- to the bathroom and dining room. The only negative point I would make which is not a criticism of Crowstone House but care homes, in general, is that there should be better segregation between those people with advanced dementia, from those who still have all their wits about them.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Very pleased with my husband's care. Hope he can use this home again the end of July. Staff were very caring and helpful. The home has a lovely outlook overlooking the sea.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is a superb home. My 95 year old Nan was fiercely independent, but she loves being at Crowstone. She loves the food, staff, company, outings, views from the veranda ... She has been totally wooed by this lovely 'hotel'!

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother required respite after breaking her right shoulder in a fall. At the time she was a little confused but the staff at Crowstone soon had her engaging socially with the other residents and quickly restored her confidence, with persuasion and patient assistance she also began to walk confidently with a stick and could also manage to negotiate stairs with help. Crowestone has been a thoroughly enjoyable and uplifting experience for my mother. Thank You.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff were very caring before and after my father-in-law died. He was as content as he could be while ill.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My father was 96 years of age when he died at the beginning of April 2016. He was in the above care home for two months. As he was falling becoming frail this was the best option for him. He did not have dementia so he had all his faculties. From management, carers, domestics, cooks. My father was treated with the utmost respect and dignity. They catered to all his needs, he was well fed, clean and motivated. Staff went out of their way to make his last two months happy. He had a lovely and clean bedroom. My father told my sister and I that he couldn't be happier there. One of the top carers took ten years off my father by shaving of his long beard and hair, my sister and I were very happy with the standard of care and professionalism. The only criticism is there could be more staff in the afternoons.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can not find any fault in the home, loving caring, wonderful. Food is excellent, staff are wonderful. I feel a part of the family, everyone is marvellous.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moved my cousin in early December 2015, she was in a poor home before. The care and looking after is lovely, she had her best Christmas in years. She has loads to do and the food is great and the change in her is showing every time I visit.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Crowstone House for 8 months. He settled in straight away. The staff are very kind, caring and treat my father with dignity. I visit him most days and always find him happy and well cared for. It is a great relief for me knowing I am leaving him safe, secure and very well cared for.

How likely would you be to recommend Crowstone House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Crowstone House