Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT

Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

Group: Runwood Homes Ltd

Person in charge: Ajam Karim (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 44

Shared Rooms: 5

Rooms with ensuite WC: 49

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Crowstone House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Crowstone House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.662 for Crowstone House is calculated as follows: ( (194 Excellents x 5) + (61 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 269 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Crowstone House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Crowstone House has a Review Score of 9.5 (9.495) from 23 Reviews


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crowstone House?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crowstone House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

By the time mum went into the home her dementia was well advanced. The staff at Crowstone could not have been kinder, not just to mum, but to us as a family. I have nothing but admiration for all at Crowstone. It is a warm friendly home. It doesn't feel like a care home because it's not a cold purpose-built property. I know mum was well cared for and as happy as she could be. Thank you Crowstone, long may you continue.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was a resident at Crowslane House from November 2016 until January 2017. My mother was very happy here. The staff treated her with kindness and respect. The food is a very high standard. The kindness shown to our family on the day she died was so wonderful.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

Although my mother has only been a resident for two weeks, the care and consideration she was given by the staff in this amazing home was second to none. She was very unwell on admission but the time spent with her and care given could not be faulted. We as a family were given all the support possible during this time and also after her death. Thank you to all concerned.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

My mum was admitted to Crowstone House 3 years ago. I feel very happy that mum is receiving such excellent care here. It's like home to home. My wish is that everyone who lives with dementia received the kind of care and treatment that mum is getting here. I visit the home daily and mum is always happy and smiling. I feel very lucky to have found the right place for me.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.8 out of 5

I live in Canada and am so happy my mom is at Crowstone House. I have just been here for 2 weeks visiting her and I now know she is safe and loved.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

My husband has been cared for at Crowstone House for six months and those last six months of his life have been made happy and comfortable due to the care and love that was given to him by all who looked after him. The surroundings at Crowstone House are light, spacious and clean, but above all the carers were at all times caring, gentle and courteous to my husband. I also found that I was made so welcome when I visited him that it made a stressful time so much easier to bear. Sadly my husband died in hospital but my thanks go to ALL the staff who cared so well for him during his stay at Crowstone House.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.5 out of 5

Crowstone House is a beautiful listed building on the seafront. My wife has a delightful first-floor room overlooking the estuary. This is a particular blessing because we have been married sixty-four years and we ran a business together for over forty years before retiring to our house further up the estuary in Leigh which has similar views.
My wife enjoys looking out and the view seems to comfort her in her confused state of mind.
It is extremely heart wrenching to be separated after such a long happy marriage but the lovely caring staff have been very welcoming and I can even have lunch with my wife each day.
During these past four years, it has become increasingly more difficult looking after her so it is a great blessing to know she is now safe in lovely surroundings and being properly looked after and cared for by dedicated professionals.
My wife has the added stimulus of being encouraged to join in the many and varied activities by the very enthusiastic coordinator who sometimes includes me!

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

Crowstone House is absolutely marvellous. The staff are so lovely and nothing is a problem. They just get on with their duties and find time to chat etc.

A wonderful home - I cannot speak too highly of them.

How likely would you be to recommend Crowstone House? Likely

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Average Rating:   4.1 out of 5

I was more than satisfied with the treatment and loving care my mother received during her six months at Crowstone House. She was always treated with respect and the staff were wonderful.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother stayed in her wheelchair in the mini bus and I had a nice seat. I was impressed with the company vehicle, they hired it to take us to Alton Nurseries. Mum loved it. The trips are very therapeutic for her. She was able to go down memory lane with some purchases and a cafe shop. She also had some fresh air and shared in Christmas outside the care home. Our family rated the venue and organisation highly. I enjoyed escorting mum. Thank you.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

I find the home clean, the staff caring and considerate. The only problem is that my 95-year-old father does not suffer from dementia whilst most residents there do. The bedroom which he has is very small without a toilet. We knew this and agreed to it as no other rooms were available at the time. Possible more stimulation would be an advantage to the residents.

How likely would you be to recommend Crowstone House? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

Mum was at this place for the last few years of her life. She died on 4/12/16. They cared for her very well and I can't really fault the place.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.5 out of 5

At the age of 95, Mum had to give in and go into a care home to be looked after. She was at Crowstone House for 11 months until she passed away. 11 months of good care and attention from everybody. She was happy, contented and felt safe. I would recommend Crowstone House to anybody.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

Crowstone House, is a beautiful place. The building is very grand overlooking Southend seafront. As soon as you walk through the door you can feel the welcome. Everyone who works there from the cleaners to the management are extremely helpful, and always very cheerful and have the time to talk to you.
Cannot name anyone, as there are too many and I would not like to offend anyone by forgetting them.
All I can say is the manager, his clerical staff and everyone else do an amazing job, as dignity is something they all recognise and respect everyone.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.7 out of 5

What struck us with first visiting the premises was the fact that all of the management and staff smile and appear happy and enthusiastic. Everyone was kind and considerate and nothing was too much trouble. The room with a sea view was probably as good as you could find anywhere. The concept of trying to get people to do as much for themselves as possible has resulted in my father being able to go back to live in his bungalow. Instead of just sitting around doing nothing he was encouraged to walk- with a frame- to the bathroom and dining room. The only negative point I would make which is not a criticism of Crowstone House but care homes, in general, is that there should be better segregation between those people with advanced dementia, from those who still have all their wits about them.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.1 out of 5

Very pleased with my husband's care. Hope he can use this home again the end of July. Staff were very caring and helpful. The home has a lovely outlook overlooking the sea.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   3.9 out of 5

This is a superb home. My 95 year old Nan was fiercely independent, but she loves being at Crowstone. She loves the food, staff, company, outings, views from the veranda ... She has been totally wooed by this lovely 'hotel'!

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother required respite after breaking her right shoulder in a fall. At the time she was a little confused but the staff at Crowstone soon had her engaging socially with the other residents and quickly restored her confidence, with persuasion and patient assistance she also began to walk confidently with a stick and could also manage to negotiate stairs with help. Crowestone has been a thoroughly enjoyable and uplifting experience for my mother. Thank You.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.4 out of 5

Staff were very caring before and after my father-in-law died. He was as content as he could be while ill.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

My father was 96 years of age when he died at the beginning of April 2016. He was in the above care home for two months. As he was falling becoming frail this was the best option for him. He did not have dementia so he had all his faculties. From management, carers, domestics, cooks. My father was treated with the utmost respect and dignity. They catered to all his needs, he was well fed, clean and motivated. Staff went out of their way to make his last two months happy. He had a lovely and clean bedroom. My father told my sister and I that he couldn't be happier there. One of the top carers took ten years off my father by shaving of his long beard and hair, my sister and I were very happy with the standard of care and professionalism. The only criticism is there could be more staff in the afternoons.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

I can not find any fault in the home, loving caring, wonderful. Food is excellent, staff are wonderful. I feel a part of the family, everyone is marvellous.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

Moved my cousin in early December 2015, she was in a poor home before. The care and looking after is lovely, she had her best Christmas in years. She has loads to do and the food is great and the change in her is showing every time I visit.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   4.6 out of 5

My father has been a resident at Crowstone House for 8 months. He settled in straight away. The staff are very kind, caring and treat my father with dignity. I visit him most days and always find him happy and well cared for. It is a great relief for me knowing I am leaving him safe, secure and very well cared for.

How likely would you be to recommend Crowstone House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Crowstone House