






Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used...
Care Provided by Crowstone House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crowstone House for full pricing details and T&Cs.
Contact Crowstone House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flomar Febre (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Crowstone House Reviews (91)
Crowstone House has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years.
Over all time Crowstone House has 91 reviews.
My dad was cared for at Crowstone House for a year. During that time the care he received was fantastic, the staff were kind respectful and recognised dads sense of humour. The setting of Crowstone House is second to none and the cleanliness of dads bedroom, the lounge dining room and all communal areas were exemplary. A big thank you to everyone involved in my dads care. My brother and I are very grateful.
My father was treated with genuine compassion and dignity. Every member of the care team was so kind and respectful to our whole family. His room was peaceful and he enjoyed the wonderful sea views from the lounge. Many thanks to you all.
Mum came to Crowstone (Westcliff) in March 2017 after my Father's death. Mum was diagnosed with terminal bone cancer and had decided that she wanted to be looked after. The carers and office staff looked after Mum fantastically and she was very happy there. The nurse and senior carer and carer were mum's favourites but she liked all the staff and I believe they had a soft spot for her too. My sisters and I are very grateful to all the staff for the care and attention they gave to Mum throughout her time with them.
She is in the advanced stages of dementia and receives stimulation and support.
She seems comfortable and happy in such a wonderful environment.
The care received during the period was most caring, thoughtful and understanding of her condition, acute dementia, unable to walk, have any kind of conversation. Also, she was incontinent.
We as her family cannot praise highly enough, all the staff in looking after our mum during her final days.
Thank you again from all the family and friends.
Mum has had 2 wonderful years at Crowstone House. The staff have been thoughtful, caring, considerate and compassionate.
Above all else, Mum has been treated with dignity and respect. This has been of paramount importance to both Mum and the family.
Thank you, everyone, from the management team, support staff, catering... you've been wonderful.
Her room was kept spotless and her clothes always clean. I would recommend this care home.
My cousin was very happy there for four years.
Unfortunately, my mother was only at Crowstone House for a short while. But during that time, the family felt that she benefitted enormously from the care, attention and good humour of all those who came into contact with her.
By the time mum went into the home her dementia was well advanced. The staff at Crowstone could not have been kinder, not just to mum, but to us as a family. I have nothing but admiration for all at Crowstone. It is a warm friendly home. It doesn't feel like a care home because it's not a cold purpose-built property. I know mum was well cared for and as happy as she could be. Thank you Crowstone, long may you continue.
My mother was a resident at Crowslane House from November 2016 until January 2017. My mother was very happy here. The staff treated her with kindness and respect. The food is a very high standard. The kindness shown to our family on the day she died was so wonderful.
My mum was admitted to Crowstone House 3 years ago. I feel very happy that mum is receiving such excellent care here. It's like home to home. My wish is that everyone who lives with dementia received the kind of care and treatment that mum is getting here. I visit the home daily and mum is always happy and smiling. I feel very lucky to have found the right place for me.
Although my mother has only been a resident for two weeks, the care and consideration she was given by the staff in this amazing home was second to none. She was very unwell on admission but the time spent with her and care given could not be faulted. We as a family were given all the support possible during this time and also after her death. Thank you to all concerned.
I live in Canada and am so happy my mom is at Crowstone House. I have just been here for 2 weeks visiting her and I now know she is safe and loved.
My husband has been cared for at Crowstone House for six months and those last six months of his life have been made happy and comfortable due to the care and love that was given to him by all who looked after him. The surroundings at Crowstone House are light, spacious and clean, but above all the carers were at all times caring, gentle and courteous to my husband. I also found that I was made so welcome when I visited him that it made a stressful time so much easier to bear. Sadly my husband died in hospital but my thanks go to ALL the staff who cared so well for him during his stay at Crowstone House.
My wife enjoys looking out and the view seems to comfort her in her confused state of mind.
It is extremely heart wrenching to be separated after such a long happy marriage but the lovely caring staff have been very welcoming and I can even have lunch with my wife each day.
During these past four years, it has become increasingly more difficult looking after her so it is a great blessing to know she is now safe in lovely surroundings and being properly looked after and cared for by dedicated professionals.
My wife has the added stimulus of being encouraged to join in the many and varied activities by the very enthusiastic coordinator who sometimes includes me!
Crowstone House is absolutely marvellous. The staff are so lovely and nothing is a problem. They just get on with their duties and find time to chat etc.
A wonderful home - I cannot speak too highly of them.
I was more than satisfied with the treatment and loving care my mother received during her six months at Crowstone House. She was always treated with respect and the staff were wonderful.
My mother stayed in her wheelchair in the mini bus and I had a nice seat. I was impressed with the company vehicle, they hired it to take us to Alton Nurseries. Mum loved it. The trips are very therapeutic for her. She was able to go down memory lane with some purchases and a cafe shop. She also had some fresh air and shared in Christmas outside the care home. Our family rated the venue and organisation highly. I enjoyed escorting mum. Thank you.
I find the home clean, the staff caring and considerate. The only problem is that my 95-year-old father does not suffer from dementia whilst most residents there do. The bedroom which he has is very small without a toilet. We knew this and agreed to it as no other rooms were available at the time. Possible more stimulation would be an advantage to the residents.
Mum was at this place for the last few years of her life. She died on 4/12/16. They cared for her very well and I can't really fault the place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
There are no upcoming events for Crowstone House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Crowstone House.
Meet the Team (5)

With over 15 years of dedicated experience in the care industry, I began my career as a Care Assistant and steadily progressed through roles including Care Team Leader, Deputy Manager, and ultimately Registered Manager. My journey has been shaped by hard work, compassion, and a commitment to delivering outstanding care.
In recognition of my dedication, I was honoured with the Managing Director’s Award in 2024.
I treat every resident as if they were a member of my own family. I firmly believe that challenges are part of the journey and an opportunity for growth.
My top priority is always the safety, well-being, and happiness of those under my care. I am committed to treating all residents with dignity and respect, ensuring they feel valued, comfortable, and truly cared for.

Hi, I’m Megan. I am an experienced care professional with over 11 years of dedicated service within a care home setting. I began my career as a Care Assistant, where I developed a strong foundation in providing compassionate, person-centred care. Through hard work and commitment, I progressed to the role of Care Team Leader, taking on additional responsibilities such as supporting staff, coordinating care, and ensuring high standards were maintained.
More recently, I have advanced to the position of Deputy Manager at Crowstone House, where I continue to build on my leadership skills and contribute to the effective running of the home. I have thoroughly enjoyed my time working here and take pride in the positive impact I have made. I remain committed to my professional development and am eager to continue learning and growing within my role moving forward.

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.
In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.
Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

I have been part of the Runwood Homes family since May 2017. I first joined as a domestic assistant and, with my hard work and caring nature, stepped into the housekeeper role in 2025. With my background in customer service, I love helping others and take pride in keeping the home clean, comfortable, and welcoming for everyone.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crowstone House to verify any information. View our terms and conditions. Crowstone House has an Enhanced Service -more info.