Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
Review Us
9.8 90 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.
Show Crowstone House on the Map

Care Provided by Crowstone House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1122 – £1728
  • Self-Funded Residential Dementia Care: £1122 – £1728
  • RESPITE Self-Funded Residential Care: £1222 – £1828
  • RESPITE Self-Funded Residential Dementia Care: £1222 – £1828

These prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements.

Contact Crowstone House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Crowstone House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Flomar Febre (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Crowstone House Reviews (90)

9.8

Crowstone House has a Review Score of 9.8 (9.827) out of 10, based on 22 reviews in the last 2 years.
Over all time Crowstone House has 90 reviews.

Overall Experience
  • 77
  • 11
  • 1
  • 1
  • 0
Date Published
  • 90
  • 2
  • 7
  • 22
  • 68
Reviewer Connection to Crowstone House
  • 43
  • 15
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 61-80
Review from Lynne J (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with genuine compassion and dignity. Every member of the care team was so kind and respectful to our whole family. His room was peaceful and he enjoyed the wonderful sea views from the lounge. Many thanks to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allison P (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to Crowstone (Westcliff) in March 2017 after my Father's death. Mum was diagnosed with terminal bone cancer and had decided that she wanted to be looked after. The carers and office staff looked after Mum fantastically and she was very happy there. The nurse and senior carer and carer were
mum's favourites but she liked all the staff and I believe they had a soft spot for her too. My sisters and I are very grateful to all the staff for the care and attention they gave to Mum throughout her time with them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jessica M (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the superb care my mother receives at Crowstone House.
She is in the advanced stages of dementia and receives stimulation and support.
She seems comfortable and happy in such a wonderful environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger E (Son of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum only spent her last seven weeks in Crowstone House.
The care received during the period was most caring, thoughtful and understanding of her condition, acute dementia, unable to walk, have any kind of conversation. Also, she was incontinent.
We as her family cannot praise highly enough, all
the staff in looking after our mum during her final days.
Thank you again from all the family and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin P (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had 2 wonderful years at Crowstone House. The staff have been thoughtful, caring, considerate and compassionate.


Above all else, Mum has been treated with dignity and respect. This has been of paramount importance to both Mum and the family.


Thank you, everyone, from the management team,

support staff, catering... you've been wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley S (Cousin of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was given lots of support when my cousin went to Crowstone House. She was made to feel welcome and soon settled. The staff were amazing. Always caring and happy around the residents. My cousin was taken on trips out to the theatre and always enjoyed herself.
Her room was kept spotless and her clothes
always clean. I would recommend this care home.
My cousin was very happy there for four years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas W (Son of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my mother was only at Crowstone House for a short while. But during that time, the family felt that she benefitted enormously from the care, attention and good humour of all those who came into contact with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky M (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By the time mum went into the home her dementia was well advanced. The staff at Crowstone could not have been kinder, not just to mum, but to us as a family. I have nothing but admiration for all at Crowstone. It is a warm friendly home. It doesn't feel like a care home because it's not a cold purpose-built
property. I know mum was well cared for and as happy as she could be. Thank you Crowstone, long may you continue.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline J (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Crowslane House from November 2016 until January 2017. My mother was very happy here. The staff treated her with kindness and respect. The food is a very high standard. The kindness shown to our family on the day she died was so wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Urszula C (Daughter of Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Crowstone House 3 years ago. I feel very happy that mum is receiving such excellent care here. It's like home to home. My wish is that everyone who lives with dementia received the kind of care and treatment that mum is getting here. I visit the home daily and mum is always happy
and smiling. I feel very lucky to have found the right place for me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn H (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother has only been a resident for two weeks, the care and consideration she was given by the staff in this amazing home was second to none. She was very unwell on admission but the time spent with her and care given could not be faulted. We as a family were given all the support possible
during this time and also after her death. Thank you to all concerned.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie C (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Canada and am so happy my mom is at Crowstone House. I have just been here for 2 weeks visiting her and I now know she is safe and loved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth G (Wife of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been cared for at Crowstone House for six months and those last six months of his life have been made happy and comfortable due to the care and love that was given to him by all who looked after him. The surroundings at Crowstone House are light, spacious and clean, but above all the
carers were at all times caring, gentle and courteous to my husband. I also found that I was made so welcome when I visited him that it made a stressful time so much easier to bear. Sadly my husband died in hospital but my thanks go to ALL the staff who cared so well for him during his stay at Crowstone House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James R (Husband of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crowstone House is a beautiful listed building on the seafront. My wife has a delightful first-floor room overlooking the estuary. This is a particular blessing because we have been married sixty-four years and we ran a business together for over forty years before retiring to our house further up the
estuary in Leigh which has similar views.
My wife enjoys looking out and the view seems to comfort her in her confused state of mind.
It is extremely heart wrenching to be separated after such a long happy marriage but the lovely caring staff have been very welcoming and I can even have lunch with my wife each day.
During these past four years, it has become increasingly more difficult looking after her so it is a great blessing to know she is now safe in lovely surroundings and being properly looked after and cared for by dedicated professionals.
My wife has the added stimulus of being encouraged to join in the many and varied activities by the very enthusiastic coordinator who sometimes includes me!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fay B (Wife of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crowstone House is absolutely marvellous. The staff are so lovely and nothing is a problem. They just get on with their duties and find time to chat etc.


A wonderful home - I cannot speak too highly of them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope A (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was more than satisfied with the treatment and loving care my mother received during her six months at Crowstone House. She was always treated with respect and the staff were wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet W (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed in her wheelchair in the mini bus and I had a nice seat. I was impressed with the company vehicle, they hired it to take us to Alton Nurseries. Mum loved it. The trips are very therapeutic for her. She was able to go down memory lane with some purchases and a cafe shop. She also had
some fresh air and shared in Christmas outside the care home. Our family rated the venue and organisation highly. I enjoyed escorting mum. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela R (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the home clean, the staff caring and considerate. The only problem is that my 95-year-old father does not suffer from dementia whilst most residents there do. The bedroom which he has is very small without a toilet. We knew this and agreed to it as no other rooms were available at the time. Possible
more stimulation would be an advantage to the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony S (Son of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at this place for the last few years of her life. She died on 4/12/16. They cared for her very well and I can't really fault the place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Les W (Son of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the age of 95, Mum had to give in and go into a care home to be looked after. She was at Crowstone House for 11 months until she passed away. 11 months of good care and attention from everybody. She was happy, contented and felt safe. I would recommend Crowstone House to anybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Crowstone House is calculated as follows: ( (231 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 260 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crowstone House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (5)

Joseph

Joseph Febre

Job Title: Home Manager Joined: 2025

With over 15 years of dedicated experience in the care industry, I began my career as a Care Assistant and steadily progressed through roles including Care Team Leader, Deputy Manager, and ultimately Registered Manager. My journey has been shaped by hard work, compassion, and a commitment to delivering outstanding care.


In recognition of my dedication, I was honoured with the Managing Director’s Award in 2024.


I treat every resident as if they were a member of my own family. I firmly believe that challenges are part of the journey and an opportunity for growth.


My top priority is always the safety, well-being, and happiness of those under my care. I am committed to treating all residents with dignity and respect, ensuring they feel valued, comfortable, and truly cared for.

Megan

Megan Nichols

Job Title: Deputy Manager Joined: 2026

Hi, I’m Megan. I am an experienced care professional with over 11 years of dedicated service within a care home setting. I began my career as a Care Assistant, where I developed a strong foundation in providing compassionate, person-centred care. Through hard work and commitment, I progressed to the role of Care Team Leader, taking on additional responsibilities such as supporting staff, coordinating care, and ensuring high standards were maintained.


More recently, I have advanced to the position of Deputy Manager at Crowstone House, where I continue to build on my leadership skills and contribute to the effective running of the home. I have thoroughly enjoyed my time working here and take pride in the positive impact I have made. I remain committed to my professional development and am eager to continue learning and growing within my role moving forward.

Caren

Caren Venman

Job Title: Home Administrator Joined: 2022

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

Magdalena

Magdalena Kobylanska

Job Title: Housekeeper Joined: 2017

I have been part of the Runwood Homes family since May 2017. I first joined as a domestic assistant and, with my hard work and caring nature, stepped into the housekeeper role in 2025. With my background in customer service, I love helping others and take pride in keeping the home clean, comfortable, and welcoming for everyone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crowstone House to verify any information. View our terms and conditions. Crowstone House has an Enhanced Service - more info.