Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
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9.8 88 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1122 – £1728
  • Self-Funded Residential Dementia Care: £1122 – £1728
  • RESPITE Self-Funded Residential Care: £1222 – £1828
  • RESPITE Self-Funded Residential Dementia Care: £1222 – £1828

These prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joseph Febre (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Crowstone House Reviews (88)

Total of 88, showing 41-60
9.8

Crowstone House has a Review Score of 9.8 (9.834) out of 10, based on 29 reviews in the last 2 years. Over all time Crowstone House has 88 reviews.

Overall Experience

  • 75
  • 11
  • 1
  • 1
  • 0

Date Published

88
10
12
29
59

Review from Helen S (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, always kept updated on our mother's condition.
Friendly and professional.

Reply from Abdul Chirwa, Home Manager at Crowstone House

Hello Helen, thanks for the thoughtful review. We are glad to hear your support for our team and your praise for our effectiveness. Thanks so much for your kind words.

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Review from J D (Niece of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my aunt for many years at home, moving her into a care home was not an easy decision. The welcoming staff at Crowstone have made the transition an easy one. She has settled in so well and seems so much happier just in the short time she has been there. It is evident she is being well
cared for. Staff are very friendly and make us feel part of everything.

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Review from William B (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at the home for over 10-yers. Throughout that time, the staff have treated her and myself well. She has felt at home there, and in whatever her capacity has been, she has enjoyed it. The staff work tirelessly, doing their best for the residents.

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Review from Sylvia R (Wife of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care from the staff.

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Review from Keith E (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for Mum for some time, we decided that more professional help was required although we both knew it would be very tough to part. Mum has been at Crowstone House for over 2 months now and I cannot speak highly enough of the care, kindness and compassion that absolutely every member of the
team affords Mum and me at what has been a very upsetting time. Mum has a lovely room and the whole house is always so clean and tidy. Visits are well managed even with all the extra complications Covid has forced upon them. I have no concerns about Mum's care as I feel totally confident that she is well cared for and living within a safe, warm, caring environment and treated with the dignity everyone deserves. Thank you all so very very much.

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Review from H S (Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very interesting and enjoyable. The staff are very kind, caring and helpful. The food was very nice but I have stayed in 5-star hotels. The location on the seafront is lovely especially during these difficult times.

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Review from Sheena E (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident for fourteen months. She passed away peacefully in Crowstone. The staff could not have done more or made Mum or the family feel more welcomed and supported. The happy memories of Mum's 94th birthday and the fuss made of her will remain with me. Thank you for the compassion, dignity
and care given to a 'very nice lady'. It has made Mum's passing easier.

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Review from H M (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding fully justified! An excellent care home, staff amazing and very kind and friendly.

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Review from L H (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visits, mum was always clean and dressed in freshly laundered clothes.
Her room was always warm and clean. When I was on holiday I was confident she was very well cared for and in very capable hands.

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Review from Victoria A (Granddaughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff who have enabled us to spend quality time together at Crowstone House chatting, laughing and playing games with Grandma. This would normally have been difficult because of the other residents and we have such a large family. We loved the afternoon tea - it was very
tasty and unlimited tea was great. It felt like we were all at home together. We are so grateful and would love to do this again.

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Review from Ben A (Grandson of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to say how great the afternoon was at Crowstone House. It allowed the family to be together in a relaxed setting and spend quality time together. It would be great if we could do this more often. The organiser did a great job.

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Review from Alex S (Grandson of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The afternoon tea on December 14th. It was lovely to enjoy afternoon tea with Grandma and family in a private and intimate area. The staff have been excellent and the organiser looked after us wonderfully. We hope to do this regularly.

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Review from Ryan W (Grandson of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do an amazing job to care for all the residents at Crowstone House. Making effort for special occasions is always appreciated - the family Christmas party idea was great to do something different without taking my grandmother out of her familiar surroundings.

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Review from K W (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Private family Christmas party (14/12/19). Enjoyable afternoon for all the family, including young children (4 & 2 years). The activities co-ordinator made the afternoon memorable by supplying music, crackers, games for adults and children and decorating the dining room for our private party, the food
that was supplied was excellent.

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Review from C H (Granddaughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have today come as a family to celebrate Christmas with my Nan. It was such a lovely idea to be able to have some private time with my Nan in a large space away from everybody else. They organised a lovely lunch for us and went to extra effort to provide us with games and colouring packs to entertain
my daughters.
We would love to be able to do this again, it's such a thoughtful idea and means so much to our family to be able to spend precious time together.

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Review from A H (Relative of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first visit to Crowstone and all of the staff greeted us with smiles. I noticed a good effort had been made to decorate and put some Christmas spirit into the air. We booked the dining room to celebrate Christmas with our relatives and it was a lovely private room to share the moment.

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Review from Valerie G (Wife of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Karen M (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for at Crowstone House for a year. During that time the care he received was fantastic, the staff were kind respectful and recognised dads sense of humour. The setting of Crowstone House is second to none and the cleanliness of dads bedroom, the lounge dining room and all communal areas
were exemplary. A big thank you to everyone involved in my dads care. My brother and I are very grateful.

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Review from Lynne J (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with genuine compassion and dignity. Every member of the care team was so kind and respectful to our whole family. His room was peaceful and he enjoyed the wonderful sea views from the lounge. Many thanks to you all.

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Review from Allison P (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Crowstone (Westcliff) in March 2017 after my Father's death. Mum was diagnosed with terminal bone cancer and had decided that she wanted to be looked after. The carers and office staff looked after Mum fantastically and she was very happy there. The nurse and senior carer and carer were
mum's favourites but she liked all the staff and I believe they had a soft spot for her too. My sisters and I are very grateful to all the staff for the care and attention they gave to Mum throughout her time with them.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Crowstone House is calculated as follows: ( (304 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 344 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crowstone House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Maria

Maria Wownysz

Job Title: Home Manager

Joined: 2018

Hi, I’m Maria, the Home Manager at Crowstone House.


I began my journey at Crowstone House in 2018 and quickly fell in love with the home, our residents, and the dedicated team I now have the pleasure of leading. My career here has been incredibly rewarding and diverse. I started in the laundry department, then moved into care as a Care Assistant. Over time, I progressed through roles as Care Team Leader, Unit Manager, and Deputy Manager before taking on the role of Home Manager.


My hands-on experience across all areas of the home has given me a deep understanding of the care we provide and a strong connection with our residents. I am passionate about creating a warm, safe, and supportive environment where every resident feels valued, respected, and truly at home, especially those living with dementia.


It is an honour to manage such a special place, and I’m proud to be part of a team that puts people at the heart of everything we do.

Caren

Caren Venman

Job Title: Home Administrator

Joined: 2005

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

Anna

Anna Wachel

Job Title: Housekeeper

Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.


My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.

April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

Man

Man Rana

Job Title: Deputy Manager

Hi, I’m Man, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I serve as a deputy to the manager and collaborate to maintain and enhance the high standards of our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crowstone House to verify any information. View our terms and conditions. Crowstone House has an Enhanced Service - more info.