






Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used...
Care Provided by Crowstone House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crowstone House for full pricing details and T&Cs.
Contact Crowstone House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flomar Febre (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Crowstone House Reviews (91)
Crowstone House has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years.
Over all time Crowstone House has 91 reviews.
How life at Crowstone House has improved under the new management and the lifting of Covid restrictions. Now activities are taking place regularly, there is far more stimulation for all residents. Staff are always friendly and generally responsive to requests. They seem to cope well with the demands and needs of the residents, which cannot always be easy!
Thanks so much for the review. We are so grateful to read how pleased you are. Your feedback greatly enhances the care we provide, and we are so thankful for your comments.
Caring and understanding dementia.
Loving with residents (meaning tender loving care!)
Friendly.
Efficient.
Clean home!
My partner is (as one can see!) happy at Crowstone House Care Home.
Thank you for the thoughtful review. We strive to perform the best care we can for our residents, and we are happy to hear you are satisfied with your partner's care. Thank you again for your comments.
My mum lives with Alzheimer’s and I recently had to make the decision to find her a residential home because she was no longer safe in her own home. Of course, you do your research, and I came across Crowstone House Care Home. Everything I read about Crowstone House was glowing but the reality far surpassed my expectations. This is the place that I would love to spend my twilight hours. The home itself is immaculate, clean and tidy, with the most amazing views of the estuary. The people who work there are quite simply wonderful human beings, they genuinely care about the residents and want to give them the best quality of life/care. There is a real feeling of love and happiness when you walk through the door. I could not ask for a better place for Mum to be looked after (and she really is very well looked after). Mum is really happy there, if she wasn’t I would certainly know about it! I have to give special mention to the administrator, deputy manager, and care team leader who are absolutely amazing.
Hello, thank you for your wonderful comments. We are happy to hear that you are satisfied with your mother's care. We take every precaution over the safety and security of our residents and their environment, and the staff are happy to hear about your review.
Friendly and professional.
Hello Helen, thanks for the thoughtful review. We are glad to hear your support for our team and your praise for our effectiveness. Thanks so much for your kind words.
After caring for my aunt for many years at home, moving her into a care home was not an easy decision. The welcoming staff at Crowstone have made the transition an easy one. She has settled in so well and seems so much happier just in the short time she has been there. It is evident she is being well cared for. Staff are very friendly and make us feel part of everything.
My mother has been a resident at the home for over 10-yers. Throughout that time, the staff have treated her and myself well. She has felt at home there, and in whatever her capacity has been, she has enjoyed it. The staff work tirelessly, doing their best for the residents.
Very happy with the care from the staff.
After caring for Mum for some time, we decided that more professional help was required although we both knew it would be very tough to part. Mum has been at Crowstone House for over 2 months now and I cannot speak highly enough of the care, kindness and compassion that absolutely every member of the team affords Mum and me at what has been a very upsetting time. Mum has a lovely room and the whole house is always so clean and tidy. Visits are well managed even with all the extra complications Covid has forced upon them. I have no concerns about Mum's care as I feel totally confident that she is well cared for and living within a safe, warm, caring environment and treated with the dignity everyone deserves. Thank you all so very very much.
Very interesting and enjoyable. The staff are very kind, caring and helpful. The food was very nice but I have stayed in 5-star hotels. The location on the seafront is lovely especially during these difficult times.
My Mum was a resident for fourteen months. She passed away peacefully in Crowstone. The staff could not have done more or made Mum or the family feel more welcomed and supported. The happy memories of Mum's 94th birthday and the fuss made of her will remain with me. Thank you for the compassion, dignity and care given to a 'very nice lady'. It has made Mum's passing easier.
Outstanding fully justified! An excellent care home, staff amazing and very kind and friendly.
Her room was always warm and clean. When I was on holiday I was confident she was very well cared for and in very capable hands.
Thank you so much to all the staff who have enabled us to spend quality time together at Crowstone House chatting, laughing and playing games with Grandma. This would normally have been difficult because of the other residents and we have such a large family. We loved the afternoon tea - it was very tasty and unlimited tea was great. It felt like we were all at home together. We are so grateful and would love to do this again.
We wanted to say how great the afternoon was at Crowstone House. It allowed the family to be together in a relaxed setting and spend quality time together. It would be great if we could do this more often. The organiser did a great job.
The afternoon tea on December 14th. It was lovely to enjoy afternoon tea with Grandma and family in a private and intimate area. The staff have been excellent and the organiser looked after us wonderfully. We hope to do this regularly.
The staff do an amazing job to care for all the residents at Crowstone House. Making effort for special occasions is always appreciated - the family Christmas party idea was great to do something different without taking my grandmother out of her familiar surroundings.
Private family Christmas party (14/12/19). Enjoyable afternoon for all the family, including young children (4 & 2 years). The activities co-ordinator made the afternoon memorable by supplying music, crackers, games for adults and children and decorating the dining room for our private party, the food that was supplied was excellent.
We would love to be able to do this again, it's such a thoughtful idea and means so much to our family to be able to spend precious time together.
It was my first visit to Crowstone and all of the staff greeted us with smiles. I noticed a good effort had been made to decorate and put some Christmas spirit into the air. We booked the dining room to celebrate Christmas with our relatives and it was a lovely private room to share the moment.
Very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
There are no upcoming events for Crowstone House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Crowstone House.
Meet the Team (5)

With over 15 years of dedicated experience in the care industry, I began my career as a Care Assistant and steadily progressed through roles including Care Team Leader, Deputy Manager, and ultimately Registered Manager. My journey has been shaped by hard work, compassion, and a commitment to delivering outstanding care.
In recognition of my dedication, I was honoured with the Managing Director’s Award in 2024.
I treat every resident as if they were a member of my own family. I firmly believe that challenges are part of the journey and an opportunity for growth.
My top priority is always the safety, well-being, and happiness of those under my care. I am committed to treating all residents with dignity and respect, ensuring they feel valued, comfortable, and truly cared for.

Hi, I’m Megan. I am an experienced care professional with over 11 years of dedicated service within a care home setting. I began my career as a Care Assistant, where I developed a strong foundation in providing compassionate, person-centred care. Through hard work and commitment, I progressed to the role of Care Team Leader, taking on additional responsibilities such as supporting staff, coordinating care, and ensuring high standards were maintained.
More recently, I have advanced to the position of Deputy Manager at Crowstone House, where I continue to build on my leadership skills and contribute to the effective running of the home. I have thoroughly enjoyed my time working here and take pride in the positive impact I have made. I remain committed to my professional development and am eager to continue learning and growing within my role moving forward.

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.
In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.
Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

I have been part of the Runwood Homes family since May 2017. I first joined as a domestic assistant and, with my hard work and caring nature, stepped into the housekeeper role in 2025. With my background in customer service, I love helping others and take pride in keeping the home clean, comfortable, and welcoming for everyone.
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