Crowstone House

How life at Crowstone House has improved under the new management and the lifting of Covid restrictions. Now activities are taking place regularly, there is far more stimulation for all residents. Staff are always friendly and generally responsive to requests. They seem to cope well with the demands and needs of the residents, which cannot always be easy!

My partner is (as one can see!) happy at Crowstone House Care Home.

My mum lives with Alzheimer’s and I recently had to make the decision to find her a residential home because she was no longer safe in her own home. Of course, you do your research, and I came across Crowstone House Care Home. Everything I read about Crowstone House was glowing but the reality far surpassed my expectations. This is the place that I would love to spend my twilight hours. The home itself is immaculate, clean and tidy, with the most amazing views of the estuary. The people who work there are quite simply wonderful human beings, they genuinely care about the residents and want to give them the best quality of life/care. There is a real feeling of love and happiness when you walk through the door. I could not ask for a better place for Mum to be looked after (and she really is very well looked after). Mum is really happy there, if she wasn’t I would certainly know about it! I have to give special mention to the administrator, deputy manager, and care team leader who are absolutely amazing.

Friendly and professional.

After caring for my aunt for many years at home, moving her into a care home was not an easy decision. The welcoming staff at Crowstone have made the transition an easy one. She has settled in so well and seems so much happier just in the short time she has been there. It is evident she is being well cared for. Staff are very friendly and make us feel part of everything.

My mother has been a resident at the home for over 10-yers. Throughout that time, the staff have treated her and myself well. She has felt at home there, and in whatever her capacity has been, she has enjoyed it. The staff work tirelessly, doing their best for the residents.

Very happy with the care from the staff.

After caring for Mum for some time, we decided that more professional help was required although we both knew it would be very tough to part. Mum has been at Crowstone House for over 2 months now and I cannot speak highly enough of the care, kindness and compassion that absolutely every member of the team affords Mum and me at what has been a very upsetting time. Mum has a lovely room and the whole house is always so clean and tidy. Visits are well managed even with all the extra complications Covid has forced upon them. I have no concerns about Mum's care as I feel totally confident that she is well cared for and living within a safe, warm, caring environment and treated with the dignity everyone deserves. Thank you all so very very much.

Very interesting and enjoyable. The staff are very kind, caring and helpful. The food was very nice but I have stayed in 5-star hotels. The location on the seafront is lovely especially during these difficult times.

My Mum was a resident for fourteen months. She passed away peacefully in Crowstone. The staff could not have done more or made Mum or the family feel more welcomed and supported. The happy memories of Mum's 94th birthday and the fuss made of her will remain with me. Thank you for the compassion, dignity and care given to a 'very nice lady'. It has made Mum's passing easier.

Outstanding fully justified! An excellent care home, staff amazing and very kind and friendly.

Her room was always warm and clean. When I was on holiday I was confident she was very well cared for and in very capable hands.

Thank you so much to all the staff who have enabled us to spend quality time together at Crowstone House chatting, laughing and playing games with Grandma. This would normally have been difficult because of the other residents and we have such a large family. We loved the afternoon tea - it was very tasty and unlimited tea was great. It felt like we were all at home together. We are so grateful and would love to do this again.

We wanted to say how great the afternoon was at Crowstone House. It allowed the family to be together in a relaxed setting and spend quality time together. It would be great if we could do this more often. The organiser did a great job.

The afternoon tea on December 14th. It was lovely to enjoy afternoon tea with Grandma and family in a private and intimate area. The staff have been excellent and the organiser looked after us wonderfully. We hope to do this regularly.

The staff do an amazing job to care for all the residents at Crowstone House. Making effort for special occasions is always appreciated - the family Christmas party idea was great to do something different without taking my grandmother out of her familiar surroundings.

Private family Christmas party (14/12/19). Enjoyable afternoon for all the family, including young children (4 & 2 years). The activities co-ordinator made the afternoon memorable by supplying music, crackers, games for adults and children and decorating the dining room for our private party, the food that was supplied was excellent.

We would love to be able to do this again, it's such a thoughtful idea and means so much to our family to be able to spend precious time together.

It was my first visit to Crowstone and all of the staff greeted us with smiles. I noticed a good effort had been made to decorate and put some Christmas spirit into the air. We booked the dining room to celebrate Christmas with our relatives and it was a lovely private room to share the moment.

Very good.