Crowstone House

My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.

Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.

Mum has been at Crowstone since January and is very happy there. When asked she says she’s made new friends and the staff are all lovely and friendly. From my point of view, I know Mum is happy, relaxed, and cared for. The staff and residents are like one big happy family. Everyone is well cared for and turned out, the food is good and the activities lady provides lots of fun and stimulation for everyone. I’d highly recommend it.

Crowstone House provides everything Mum needs. A good and varied menu, warmth, comfort, and entertainment. The caring staff often interacts with her and the activity organiser provides and plans excellent weekly activity programs to stimulate and occupy them. Mum has air cushions on her chair and bed to keep her comfortable and prevent pressure sores. She is visited by a chiropractor, dementia nurse, GP, and hairdresser regularly. All medication, weight, health, and temperament are carefully monitored.

My relative was very happy during his stay in the home and his mental heath improved so much. I heard him laugh for the first time in ages. I only wish he'd had more time. Thanks to everyone for making his stay such a happy time.

My grandad has been in a few care homes and this is by far the best one. The staff are all very friendly and helpful, they are compassionate and caring. The home itself is well staffed, great location, always clean, great layout and lots of activities/things to do for the residents. Very well run all in all.

Sadly, Mum passed away just after New Year and the support and dignity granted to us all was superb. Nothing was too much trouble - we were allowed all the time we needed at Mum’s side, offered drinks and snacks and more importantly it was abundantly clear that Mum was in the team’s hearts and her best interests at the forefront of every decision. We cannot thank the Crowstone Team enough.

The staff at Crowstone House were magnificent with Dad. They took him in at very short notice, tended to his every need and were kind and compassionate to the end. Dad loved his food and ate very well three times a day, with umpteen cups of tea, with biscuits! The attention and care he received were second to none and I cannot thank the staff enough.

What a lovely home. The carers are amazing. All very attentive and any questions I have they know the answers instantly or find out for me. Any health issues that mum has the home are straight on it, calling the GP if necessary and meds supplied and given straight away. The home is always very clean and tidy and I am very happy that Mum is in good hands.

Very caring and friendly staff. Always greeted with a smile. Mum is very happy here, there are regular visits from people who entertain the residents including a man with a piano who gets everyone singing. There are activities that they do too.

Our mother has become more difficult to deal with recently and required a lot of care. Words can not really convey the care and attention the team at Crowstone have dedicated to trying to help our mother during her stay. With the efforts of the team there were even some days she agreed to join in the activities which she enjoyed. Our thanks to all the team at Crowstone for your dedication to all the residents and the love you show them all.

The staff are all amazing and one member of staff in particular does an incredible job here.

When arriving at Crowstone, I am always greeted with helpful staff, who are always aware of where my father is. My father seems very content there and seems happy with the care given to him. He seems very happy with catering facilities too. I'm pleased that they have employed a staff member who supplies lots of entertainment for the residents. I find management very helpful and approachable. Thank you everyone!

My cousin is well cared for in all the 6 years she has been in Crowstone House.

My mum entered your care on discharge from her third hospital stay in three months. What a fantastic place Crowstone House Care Home. We are delighted with all of your kindness and care that all of you are providing to Mum. She is settled in and very content and already so much better in her health and well-being, thank you so much. She is joining in and socialising with everyone and eating well again which is so lovely to see her contentment. Thank you so much.

I would very much like to express my thanks to all the staff at Crowstone House for looking after my father. He has a number of complex needs and has been given the most incredible care and understanding. I would also like to add that I to have always felt included and considered at all times. I have had only positive feedback to pass on to my friends and family and have great pleasure in recommending Crowstone House to all!

As a recently retired secondary school teacher and head of a department in an Ofstead-rated 'Outstanding' school, I have had vast experience observing other staff and students at work. I visit my elderly mother 6 days a week, every week at Crowstone and automatically reflect on all sorts of day-to-day activity within the home based on vital criteria. The result is I am highly satisfied that my mother is undoubtedly given outstanding care, support and attention. Just so grateful to Crowstone for making her 'part of the family'- I haven't seen her this happy in years. If I am not happy with something, believe me, I would certainly say so, but I have absolutely no care for concern whatsoever and I can only thank Crowstone staff and management for making my mother's twilight years so happy and special. Thank you!

Our mum was discharged to Crowstone House in June 2022, unfortunately, she took a turn for the worst later in the year. The staff have been so caring and made sure a care plan was followed. Our mum improved in simple day-to-day activities even managing with daily encouragement to eat and drink, her well-being and mental health noticeably improved. We cannot thank the staff and management enough. The team work so hard to keep the residents safe. I have visited late in the evening I have only heard the staff treating the residents with the utmost care and dignity they deserve.

We moved our parents to Crowstone House in August 2022 as we were not happy with their previous care. The difference in kindness, and proactive care has been amazing. Nothing has been too much trouble and there is always someone around to help.

Would highly recommend this home to anyone looking for a lovely, friendly, clean home with good food and facilities in a fantastic location right on the seafront. Also has a big terrace overlooking the sea and a huge back garden and fish pond, ideal for big family visits.