






Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used...
Care Provided by Crowstone House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crowstone House for full pricing details and T&Cs.
Contact Crowstone House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Flomar Febre (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Crowstone House Reviews (91)
Crowstone House has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years.
Over all time Crowstone House has 91 reviews.
My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.
Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to waking up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.
Mum has been at Crowstone since January and is very happy there. When asked she says she’s made new friends and the staff are all lovely and friendly. From my point of view, I know Mum is happy, relaxed, and cared for. The staff and residents are like one big happy family. Everyone is well cared for and turned out, the food is good and the activities lady provides lots of fun and stimulation for everyone. I’d highly recommend it.
Crowstone House provides everything Mum needs. A good and varied menu, warmth, comfort, and entertainment. The caring staff often interacts with her and the activity organiser provides and plans excellent weekly activity programs to stimulate and occupy them. Mum has air cushions on her chair and bed to keep her comfortable and prevent pressure sores. She is visited by a chiropractor, dementia nurse, GP, and hairdresser regularly. All medication, weight, health, and temperament are carefully monitored.
My relative was very happy during his stay in the home and his mental heath improved so much. I heard him laugh for the first time in ages. I only wish he'd had more time. Thanks to everyone for making his stay such a happy time.
It was an absolute pleasure to have such a wonderful gentleman to be part of our Crowstone family and he will be sorely missed. Please feel free to pop in whenever you are passing Crowstone House.
My grandad has been in a few care homes and this is by far the best one. The staff are all very friendly and helpful, they are compassionate and caring. The home itself is well staffed, great location, always clean, great layout and lots of activities/things to do for the residents. Very well run all in all.
Thank you for your recent review of our home. As ever, we are overwhelmed by our resident’s family comments. We are so glad you are pleased with your Grandad’s care and always strive, to make every resident feel special and at home here.
In December the home was turned into a magical place for Christmas. On Christmas Day when we visited the staff had gone above and beyond to make the day like a traditional family Christmas, with all staff including management there to make the day special. This treatment isn’t something reserved for special occasions, but each resident and their families are made to feel welcome and important every day and like in a home away from home.
Sadly, Mum passed away just after New Year and the support and dignity granted to us all was superb. Nothing was too much trouble - we were allowed all the time we needed at Mum’s side, offered drinks and snacks and more importantly it was abundantly clear that Mum was in the team’s hearts and her best interests at the forefront of every decision. We cannot thank the Crowstone Team enough.
Thank you, for your very complimentary and honest review. We strive to do our best, to make our residents feel at home and part of our family. Please know you and your family are welcome anytime to come back and visit us.
The staff at Crowstone House were magnificent with Dad. They took him in at very short notice, tended to his every need and were kind and compassionate to the end. Dad loved his food and ate very well three times a day, with umpteen cups of tea, with biscuits! The attention and care he received were second to none and I cannot thank the staff enough.
Thank you for your very kind words Dad was a pleasure to care for and will be remembered with our Crowstone Family.
What a lovely home. The carers are amazing. All very attentive and any questions I have they know the answers instantly or find out for me. Any health issues that mum has the home are straight on it, calling the GP if necessary and meds supplied and given straight away. The home is always very clean and tidy and I am very happy that Mum is in good hands.
Thank you for taking the time to leave us this kind review. Our team work incredibly hard to ensure we provide the best quality care. I'll be sure to pass on your lovely feedback to the team.
Very caring and friendly staff. Always greeted with a smile. Mum is very happy here, there are regular visits from people who entertain the residents including a man with a piano who gets everyone singing. There are activities that they do too.
Thank you for your kind words. Our activities programme is always a highlight with our residents, we are glad to hear that your Mum is having a lovely time with us. I'll be sure to pass on your lovely feedback to the rest of the team.
Our mother has become more difficult to deal with recently and required a lot of care. Words can not really convey the care and attention the team at Crowstone have dedicated to trying to help our mother during her stay. With the efforts of the team there were even some days she agreed to join in the activities which she enjoyed. Our thanks to all the team at Crowstone for your dedication to all the residents and the love you show them all.
Thank you for your kind words. The team at Crowstone House work very hard to provide quality, person-centred care. It is a pleasure caring for your mum and we are glad that she is settling into her new home. I will be sure to pass your feedback on to the team.
The food looks incredible and we know she receives a balanced diet.
The staff are all amazing and one member of staff in particular does an incredible job here.
When arriving at Crowstone, I am always greeted with helpful staff, who are always aware of where my father is. My father seems very content there and seems happy with the care given to him. He seems very happy with catering facilities too. I'm pleased that they have employed a staff member who supplies lots of entertainment for the residents. I find management very helpful and approachable. Thank you everyone!
My cousin is well cared for in all the 6 years she has been in Crowstone House.
My mum entered your care on discharge from her third hospital stay in three months. What a fantastic place Crowstone House Care Home. We are delighted with all of your kindness and care that all of you are providing to Mum. She is settled in and very content and already so much better in her health and well-being, thank you so much. She is joining in and socialising with everyone and eating well again which is so lovely to see her contentment. Thank you so much.
I would very much like to express my thanks to all the staff at Crowstone House for looking after my father. He has a number of complex needs and has been given the most incredible care and understanding. I would also like to add that I to have always felt included and considered at all times. I have had only positive feedback to pass on to my friends and family and have great pleasure in recommending Crowstone House to all!
It has been a pleasure caring for your father. Thank you for taking the time to leave us a review and share your experience with others. We're happy to hear that the team at Crowstone House are exceeding your expectations.
As a recently retired secondary school teacher and head of a department in an Ofstead-rated 'Outstanding' school, I have had vast experience observing other staff and students at work. I visit my elderly mother 6 days a week, every week at Crowstone and automatically reflect on all sorts of day-to-day activity within the home based on vital criteria. The result is I am highly satisfied that my mother is undoubtedly given outstanding care, support and attention. Just so grateful to Crowstone for making her 'part of the family'- I haven't seen her this happy in years. If I am not happy with something, believe me, I would certainly say so, but I have absolutely no care for concern whatsoever and I can only thank Crowstone staff and management for making my mother's twilight years so happy and special. Thank you!
Thank you so much from the bottom of our hearts from the entire team at Crowstone House. We work very hard to provide outstanding quality and compassionate care to each of our residents and we're thrilled to hear we are achieving this. I will be sure to pass your comments on to the rest of the team.
Our mum was discharged to Crowstone House in June 2022, unfortunately, she took a turn for the worst later in the year. The staff have been so caring and made sure a care plan was followed. Our mum improved in simple day-to-day activities even managing with daily encouragement to eat and drink, her well-being and mental health noticeably improved. We cannot thank the staff and management enough. The team work so hard to keep the residents safe. I have visited late in the evening I have only heard the staff treating the residents with the utmost care and dignity they deserve.
Thank you for taking the time to leave this lovely review. I'll be sure to pass your comments on to the rest of the team.
We moved our parents to Crowstone House in August 2022 as we were not happy with their previous care. The difference in kindness, and proactive care has been amazing. Nothing has been too much trouble and there is always someone around to help.
Would highly recommend this home to anyone looking for a lovely, friendly, clean home with good food and facilities in a fantastic location right on the seafront. Also has a big terrace overlooking the sea and a huge back garden and fish pond, ideal for big family visits.
Thank you for your kind review. We are so pleased that you are happy with the care and facilities we provide. We will pass your kind words on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 05 Aug 2026
Crowstone House care home, part of the Runwood Homes group, was filled with music and laughter as residents, their families, friends, and the local community came together to enjoy the...
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
There are no upcoming events for Crowstone House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Crowstone House.
Meet the Team (5)

With over 15 years of dedicated experience in the care industry, I began my career as a Care Assistant and steadily progressed through roles including Care Team Leader, Deputy Manager, and ultimately Registered Manager. My journey has been shaped by hard work, compassion, and a commitment to delivering outstanding care.
In recognition of my dedication, I was honoured with the Managing Director’s Award in 2024.
I treat every resident as if they were a member of my own family. I firmly believe that challenges are part of the journey and an opportunity for growth.
My top priority is always the safety, well-being, and happiness of those under my care. I am committed to treating all residents with dignity and respect, ensuring they feel valued, comfortable, and truly cared for.

Hi, I’m Megan. I am an experienced care professional with over 11 years of dedicated service within a care home setting. I began my career as a Care Assistant, where I developed a strong foundation in providing compassionate, person-centred care. Through hard work and commitment, I progressed to the role of Care Team Leader, taking on additional responsibilities such as supporting staff, coordinating care, and ensuring high standards were maintained.
More recently, I have advanced to the position of Deputy Manager at Crowstone House, where I continue to build on my leadership skills and contribute to the effective running of the home. I have thoroughly enjoyed my time working here and take pride in the positive impact I have made. I remain committed to my professional development and am eager to continue learning and growing within my role moving forward.

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.
In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.
Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!

I have been part of the Runwood Homes family since May 2017. I first joined as a domestic assistant and, with my hard work and caring nature, stepped into the housekeeper role in 2025. With my background in customer service, I love helping others and take pride in keeping the home clean, comfortable, and welcoming for everyone.
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