Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Caroline House

stars
stars 26 June 2025
When we visited at Easter, my niece seemed to be happy and her speech and responses seemed to be much improved. Her key worker was extremely helpful and showed a genuine affection toward my niece.
Review from Stephen P (Uncle of Resident/Service User)
stars
stars 26 June 2025
Overall I am very happy with my daughter's life at Caroline House. I feel listened to and respected. The staff take time to try to learn from my experiences with my daughter and they share their experiences with me too. I feel that my daughter has the opportunity of an inclusive life. The staff try really hard to understand her needs and provide a happy atmosphere for her to live in.
Review from Sarah D (Mother of Resident/Service User)
stars
stars 26 June 2025
Good communication, friendly approachable staff. However not familiar with all staff due to no update on the photo board.or any introduction to new members of staff when they are employed, My view is the home is restricted as space is at a premium due to to many wheelchairs for the community space available ,
Review from Michael R (Father of Resident/Service User)