Caroline House

191 London Road, Horndean, Waterlooville PO8 0HJ
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8.4 3 Reviews
  • Caroline House, Waterlooville
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 9 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Bethany Shotter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (9)
  • Single Rooms with ensuite Wet Room (9)
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Caroline House Reviews (3)

8.4

Caroline House has a Review Score of 8.4 (8.402) out of 10, based on 3 reviews in the last 2 years. Over all time Caroline House has 3 reviews.

Overall Experience

  • 0
  • 3
  • 0
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Date Published

3
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3
3
0

Review from Stephen P (Uncle of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we visited at Easter, my niece seemed to be happy and her speech and responses seemed to be much improved.
Her key worker was extremely helpful and showed a genuine affection toward my niece.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Sarah D (Mother of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with my daughter's life at Caroline House.
I feel listened to and respected. The staff take time to try to learn from my experiences with my daughter and they share their experiences with me too.
I feel that my daughter has the opportunity of an inclusive life.
The staff
try really hard to understand her needs and provide a happy atmosphere for her to live in.

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Treated with Dignity

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Review from Michael R (Father of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good communication, friendly approachable staff.
However not familiar with all staff due to no update on the photo board.or any introduction to new members of staff when they are employed,
My view is the home is restricted as space is at a premium due to to many wheelchairs for the community space
available ,

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Current Review Score: 8.4 (8.402)

Overview of Review Score

The Review Score of 8.4 (8.402) out of 10 for Caroline House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.152 for Caroline House is calculated as follows: ( (9 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 33 Ratings = 4.152

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for Caroline House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Caroline House

What types of Care is Caroline House registered for?

Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Caroline House have?

There are 9 Single Rooms.

What are the Facilities & Services at Caroline House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caroline House to the centre of Waterlooville?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Caroline House to verify any information. View our terms and conditions. Caroline House has an Basic Service - more info.