Elm Lodge Care Home

Thackhams Lane, Hartley Wintney, Hook RG27 8JG
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9.8 14 Reviews
  • Elm Lodge Care Home, Hook
Elm Lodge is a purpose-built 60-bed luxury residential care home set in three acres of stunning landscaped grounds within the beautiful Hampshire countryside. As part of the Forest Care group, residents at Elm lodge benefit from over 43 years of caring experience and five-star hospitality led by residents' choice in the brand-new eco-friendly facility.

Alongside luxury fully furnished bedrooms with ensuite wet rooms, courtyard, paddock or countryside views, smart TVs, telephones, complementary WiFi, and 24-hr call system, Elm Lodge has a home cinema, hair and beauty salon, café, restaurant, on-site activity and hospitality teams, a dedicated activities room, a family room, and multiple communal lounges and break-out areas. Their reception area boasts a self-playing baby grand piano and provides a relaxing space for residents and visitors to unwind with refreshments or just sit and watch the world go by.

Complementing these features, is an extensive outdoor environment offering multiple tranquil spaces to entertain or unwind, including beautifully landscaped gardens, a summer house, a peaceful courtyard and terraces, wheelchair-friendly raised planters, a residents’ gardening club, and even EV charging points.

Their all-inclusive fee includes hairdressing, a nail bar, chiropody, physiotherapy, massage therapy, trips out, and the many other facilities Elm Lodge has to offer, so you can relax knowing one fee covers all the person-centred care you or your loved one will need. Their open-visiting policy means family and friends are welcome at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £1950
  • RESPITE Self-Funded Residential Care: £1850 – £1950

All-inclusive fees include hairdressing, physiotherapy, chiropody and massage therapy.

These prices are only a guideline, please contact Elm Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kara Kemp (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Onsite parking available

Elm Lodge Care Home Reviews (14)

9.8

Elm Lodge Care Home has a Review Score of 9.8 (9.821) out of 10, based on 14 reviews in the last 2 years.
Over all time Elm Lodge Care Home has 14 reviews.

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Review from Claire J (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of our journey, being shown around, it has been so lovely, staff are so caring and so thoughtful, nothing is too much trouble for them. They are all so supportive. The food is excellent and its so clean and fresh there. Thank you all at Elm Lodge. The journey is a tough one but the staff
help you through it.
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Review from L J (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother arrived at Elm Lodge, the management team and staff have been thoughtful, very caring, patient, with nothing being too much trouble with anything Mum has requested. The facilities are very special, along with the whole team. We are very happy with all aspects of Mum's care. What a find!
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Review from Jonathan J (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elm Lodge team are superstars and constantly go above and beyond to care for my Mum. They recently pulled out all the stops so that she could attend my Brother's wedding. We were therefore incredibly lucky to have her there and she starred in all of the photos, which is incredible as she's wheelchair-bound
and doesn't speak very often now due to her Alzheimer's. She was smiling all day, which is the best possible outcome. I just want to say a huge thank you, to all the staff, for your continued, unwavering care. Mum is a better person for being where she is. I cannot rate Elm Lodge highly enough - you don't need to look anywhere else if you're on the journey to find care for your loved one.
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Review from R F (Wife of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes with, and for, family and friends, over many years. The Lodge has proved to provide all that we required for my husband... a calm environment, genuine warmth between residents and carers, many opportunities for residents to be independent and make their own decisions,
ie - free movement inside/outside the building, choice of activities each day, choice of all meals each day, and a choice to join 'day out' trips. Above all this, the care all residents receive every day is outstanding!!
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Review from Caroline J (Guardian of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first visited Elm Lodge, we have been extremely impressed with the quality, standards and care provide by all the management and staff. We feel Elm Lodge reflects the services within a five star hotel. Our resident friend is happier, healthier, eating much better and totally content
with 'her new home'. She has an enthusiastic zest for life which prior to moving to Elm Lodge, she had lost completely. We cannot thank all the staff for all they have done in achieving this. We visit frequently and are always made to feel extremely welcome with delicious beverages and cakes always available for residents and their guests. We cannot praise the Elm Lodge Management and staff enough for their professionalism, experience, dedication and kindness.
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Review from L P (Wife of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elm Lodge is a lovely residential care home in beautiful grounds. I cannot praise the staff enough, they are kind, caring, attentive and always ready to help whenever they can. My husband enjoys the trips out and the entertainment that is brought in. Friends and relatives are always welcomed and are
able to meet up with the resident in very pleasant lounges.
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Review from S H (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very pleased with how well Mum has settled in - far better than we expected.
Any small issues that have come up have been dealt with quickly and professionally.
It's clear that everyone genuinely cares.
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Review from John B (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had become a little dissatisfied with the care home my 95 year old mum was in so when we saw Elm Lodge was opening, we booked a visit. We were very impressed with everything; the location; the facilities; and the staff. We felt even more positive after subsequent visits and my mum's visit and assessment
so we decided to move her to Elm Lodge. It could not have gone better. From the welcome pack the home provided to the staff welcoming mum we felt confident we had made the right decision. We have seen a marked improvement in my mother. Whilst before the move she preferred to sit in her room now she wants to socialise and loves going out. Much of this is down to the staff, all of whom are very caring, friendly and supportive. The home have arranged for mum Mum gets her hair done weekly, the fees of which are covered by the monthly fee. The facilities are superb and mum has enjoyed use of the spa bath.
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Review from Sian J (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved our Mum from another local care home to Elm Lodge and within less than a week we saw a huge difference in her. She is well cared for, smiling constantly and the staff are just the most incredible people. They treat the residents as they would their own relatives. Their passion for
their jobs is clear. Nothing is too much trouble and they go over and above to accommodate all requests. We were worried that a change in care home would rock Mum's world and it has but for all the right reasons, she is so much happier, looks healthier thanks to the wonderful chefs and is thriving in her new environment. The location is perfect and has the most wonderful views across fields and the gardens. I cannot recommend Elm Lodge enough.
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Review from David W (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elm Lodge Care Home is an outstanding care home, I moved my elderly mother from a care home that was part of a large group to Elm Lodge, and find that its very luxurious, with a very relaxed atmosphere, the staff are excellent , and you can see they really care for the residents, my mother tells me
the food is very good. She now gets regular activities, and seems a lot happier.


I would highly recommend it.

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Review from Richard C (Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here at very short notice when my wife died unexpectedly and I needed respite. Since I arrived, I have been extremely well looked after and I cannot praise the management and staff highly enough. I shall ask to come back here in a couple of years when I need more care/help. I hope a place can
be found. Thank you all very much.
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Review from M S (Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time here. The staff here have been kind and always helpful. The food was lovely. I would recommend anyone to stay here.
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Review from A P (Resident) assisted by family/friend published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing staff lovely food and a lovely place to stay.
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Review from W A (Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most enjoyable stay.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Elm Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Elm Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 18 Aug 2025

Residential Care/ Nursing Care / Respite Care

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Awards / Recognitions (2)

Meet the Team (7)

Kara

Kara Kemp

Job Title: Home Manager Joined: 2024

Kara has over 16 years of experience in the care sector. She previously managed a 78-bed residential home for over 14 years before joining the team at Forest Care in 2024.


“It is a pleasure and a privilege to lead the team at Elm Lodge to provide the highest quality of care for our residents. We have a beautiful, state-of-the-art care home in the heart of a wonderful community in Hartley Wintney, and it is my passion to create a home that becomes a valued part of that community.”

Lisa

Lisa Lovell

Job Title: Home Administrator Joined: 2024

Lisa joined Elm Lodge in August 2024 as our Home Administrator. She is responsible for the day-to-day running of our home, supporting our Home Manager Kara and the team. Lisa has over 6 years of experience in the care industry and is a hard-working, enthusiastic individual who is passionate about looking after our residents, their families, and our staff. Lisa is a kind, compassionate individual and always puts the needs of others ahead of her own.

Charlie

Charlie Hooper

Job Title: Care Supervisor Joined: 2024

Charlie joined Elm Lodge in August 2024 as our Care Supervisor. He is a dedicated individual with a passion for supporting residents and their families through their journey. Charlie is passionate about person-centred care and helps to coordinate services, manage care plans and ensure our residents receive outstanding care.

Sarah

Sarah Green

Job Title: Wellbeing Coordinator Joined: 2024

Sarah joined Elm Lodge in August 2024 as our Wellbeing Coordinator. Sarah is responsible for the well-being of our residents and works closely with our local GP, Mental Health Services, District Nurses and other multi-disciplinary teams to ensure our residents receive the very best care. Sarah has over 4 years of experience and is passionate about elderly care.

Niranjan

Niranjan Thapa

Job Title: Head Chef Joined: 2024

Niranjan joined the Elm Lodge team in September 2024, having worked as a Head Chef for more than 10 years. His passion for cooking is unrivalled. Niranjan and his dedicated team are an integral part of Elm Lodge’s operations, providing the catering for Elm Lodge’s internal and external events, from meetings and exhibitions to gala dinners, banquets, and special family occasions, alongside the day-to-day running of The Hartley Restaurant.

Alex

Alex Kimble

Job Title: Hospitality Manager Joined: 2024

Alex joined the Elm Lodge team in August 2024 as our Hospitality Manager. He is passionate about food and nutrition and has a great eye for detail. Quality of food is a top priority at Elm Lodge and Alex and his team ensure our residents receive outstanding food, catering for personal preferences and specific dietary requests.

Mark

Mark Cassidy

Job Title: Maintenance Manager Joined: 2024

Mark is our Maintenance Manager at Elm Lodge, ensuring a safe and comfortable environment for all residents, staff, and visitors. With over 15 years of experience in building management, Mark oversees the upkeep of the building, equipment, and grounds. His attention to detail and proactive approach ensure that everything runs smoothly, creating a secure and welcoming home for residents and staff alike. Passionate about delivering high standards, Mark takes pride in contributing to the overall well-being of the community.

Frequently Asked Questions about Elm Lodge Care Home

What types of Care is Elm Lodge Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Lodge Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Elm Lodge Care Home?

Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm Lodge Care Home to the centre of Hook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Lodge Care Home to verify any information. View our terms and conditions. Elm Lodge Care Home has an Enhanced Service - more info.