Submit a Review for Elm Lodge Care Home
Thackhams Lane, Hartley Wintney, Hook, RG27 8JG
View full details of Elm Lodge Care HomeLatest Reviews for Elm Lodge Care Home
13 April 2026
VEry good no issues at all.
09 April 2026
Wonderful staff who take great care of my relative and are always friendly and professional when we visit. Beautiful surroundings and attention to detail; a tranquil environment.
08 April 2026
My mum has been a resident here for the past year, and the difference in her is truly phenomenal. From the moment she arrived, the team welcomed her with warmth, kindness and genuine compassion. The level of care she receives every single day, has made such a positive impact on her wellbeing and
happiness. The staff treat residents with real dignity and respect, taking time to understand each person individually. Knowing mum is in a safe, supported, happy and surrounded by such dedicated people means the world to our family.
08 April 2026
A lovely home with caring staff.
08 April 2026
A wonderful care home with compassionate staff and a lovely, warm atmosphere. Highly recommended.
08 April 2026
On the whole very good. I would recommend this home to family and friends.
08 April 2026
Elm Lodge is beautifully acquainted with very kind and attentive staff. My mother settled in and enjoys herself. All her needs are met and the team are incredibly helpful. Always excellent communications between the team and myself to ensure that all my mothers needs are met.
08 April 2026
We would like to see a coffee machine on the first floor now that it is getting busier.
Patio table and chairs for first floor balcony.
We are really pleased with now all the staff interact with all the residents.
It's amazing how mum has changed since being here, she has grown in confidence
and is very happy!
02 April 2026
Since Nan moved into Elm Lodge in November, life for her has been wonderful for her. As family, we have been delighted to see her settle so well, with so many activities going on day to day, the care, companionship and company she receives from staff and residents - we are so happy to see such an
improvement to quality of life and her happiness. Visiting Nan at Elm Lodge is such a pleasure and brings us much joy.
17 March 2026
Mum was welcomed to Elm Lodge in such a warm and loving way - like you would greet a friend of the family or a relation. She was taken well care of in her first 24 hours, and when the 2nd evening she called me in distress, the staff dealt with her compassionately. A great start to what is the next
chapter in my mum's life.
23 January 2026
4-star hotel quality, facilities include hairdresser, small cinema, several lounges, also a tea and coffee and snack lounge. All areas are spotlessly clean, good choice of food, including a large English breakfast. Lunch and dinner always started with a tasty home made soups. A two-choice menu for
lunch and dinner, with other options available. Nothing ever too much trouble for management and staff in all areas. All friendly, patient and helpful and all calls answered promptly. Large rooms for residents with good ensuite facilities, including wet room.
12 January 2026
My daughter and myself previously viewed Elm Park when I needed 2 weeks respite care, and I would come here. I am very pleased I did. In fact, I will come here permanently as the staff and clientele are so friendly.
18 August 2025
From the start of our journey, being shown around, it has been so lovely, staff are so caring and so thoughtful, nothing is too much trouble for them. They are all so supportive. The food is excellent and its so clean and fresh there. Thank you all at Elm Lodge. The journey is a tough one but the
staff help you through it.
17 July 2025
Since my mother arrived at Elm Lodge, the management team and staff have been thoughtful, very caring, patient, with nothing being too much trouble with anything Mum has requested. The facilities are very special, along with the whole team. We are very happy with all aspects of Mum's care. What a
find!
07 July 2025
The Elm Lodge team are superstars and constantly go above and beyond to care for my Mum. They recently pulled out all the stops so that she could attend my Brother's wedding. We were therefore incredibly lucky to have her there and she starred in all of the photos, which is incredible as she's
wheelchair-bound and doesn't speak very often now due to her Alzheimer's. She was smiling all day, which is the best possible outcome. I just want to say a huge thank you, to all the staff, for your continued, unwavering care. Mum is a better person for being where she is. I cannot rate Elm Lodge highly enough - you don't need to look anywhere else if you're on the journey to find care for your loved one.
12 June 2025
I have visited many care homes with, and for, family and friends, over many years. The Lodge has proved to provide all that we required for my husband... a calm environment, genuine warmth between residents and carers, many opportunities for residents to be independent and make their own decisions,
ie - free movement inside/outside the building, choice of activities each day, choice of all meals each day, and a choice to join 'day out' trips. Above all this, the care all residents receive every day is outstanding!!
09 June 2025
From the moment we first visited Elm Lodge, we have been extremely impressed with the quality, standards and care provide by all the management and staff. We feel Elm Lodge reflects the services within a five star hotel. Our resident friend is happier, healthier, eating much better and totally
content with 'her new home'. She has an enthusiastic zest for life which prior to moving to Elm Lodge, she had lost completely. We cannot thank all the staff for all they have done in achieving this. We visit frequently and are always made to feel extremely welcome with delicious beverages and cakes always available for residents and their guests. We cannot praise the Elm Lodge Management and staff enough for their professionalism, experience, dedication and kindness.
02 June 2025
Elm Lodge is a lovely residential care home in beautiful grounds. I cannot praise the staff enough, they are kind, caring, attentive and always ready to help whenever they can. My husband enjoys the trips out and the entertainment that is brought in. Friends and relatives are always welcomed and
are able to meet up with the resident in very pleasant lounges.
31 March 2025
We had become a little dissatisfied with the care home my 95 year old mum was in so when we saw Elm Lodge was opening, we booked a visit. We were very impressed with everything; the location; the facilities; and the staff. We felt even more positive after subsequent visits and my mum's visit and
assessment so we decided to move her to Elm Lodge. It could not have gone better. From the welcome pack the home provided to the staff welcoming mum we felt confident we had made the right decision. We have seen a marked improvement in my mother. Whilst before the move she preferred to sit in her room now she wants to socialise and loves going out. Much of this is down to the staff, all of whom are very caring, friendly and supportive. The home have arranged for mum Mum gets her hair done weekly, the fees of which are covered by the monthly fee. The facilities are superb and mum has enjoyed use of the spa bath.
26 March 2025
Elm Lodge Care Home is an outstanding care home, I moved my elderly mother from a care home that was part of a large group to Elm Lodge, and find that its very luxurious, with a very relaxed atmosphere, the staff are excellent , and you can see they really care for the residents, my mother tells me
the food is very good. She now gets regular activities, and seems a lot happier.
I would highly recommend it.
Latest Reviews for Elm Lodge Care Home
13 April 2026
VEry good no issues at all.
09 April 2026
Wonderful staff who take great care of my relative and are always friendly and professional when we visit. Beautiful surroundings and attention to detail; a tranquil environment.
08 April 2026
My mum has been a resident here for the past year, and the difference in her is truly phenomenal. From the moment she arrived, the team welcomed her with warmth, kindness and genuine compassion. The level of care she receives every single day, has made such a positive impact on her wellbeing and
happiness. The staff treat residents with real dignity and respect, taking time to understand each person individually. Knowing mum is in a safe, supported, happy and surrounded by such dedicated people means the world to our family.
08 April 2026
A lovely home with caring staff.
08 April 2026
A wonderful care home with compassionate staff and a lovely, warm atmosphere. Highly recommended.
08 April 2026
On the whole very good. I would recommend this home to family and friends.
08 April 2026
Elm Lodge is beautifully acquainted with very kind and attentive staff. My mother settled in and enjoys herself. All her needs are met and the team are incredibly helpful. Always excellent communications between the team and myself to ensure that all my mothers needs are met.
08 April 2026
We would like to see a coffee machine on the first floor now that it is getting busier.
Patio table and chairs for first floor balcony.
We are really pleased with now all the staff interact with all the residents.
It's amazing how mum has changed since being here, she has grown in confidence
and is very happy!
02 April 2026
Since Nan moved into Elm Lodge in November, life for her has been wonderful for her. As family, we have been delighted to see her settle so well, with so many activities going on day to day, the care, companionship and company she receives from staff and residents - we are so happy to see such an
improvement to quality of life and her happiness. Visiting Nan at Elm Lodge is such a pleasure and brings us much joy.
17 March 2026
Mum was welcomed to Elm Lodge in such a warm and loving way - like you would greet a friend of the family or a relation. She was taken well care of in her first 24 hours, and when the 2nd evening she called me in distress, the staff dealt with her compassionately. A great start to what is the next
chapter in my mum's life.
23 January 2026
4-star hotel quality, facilities include hairdresser, small cinema, several lounges, also a tea and coffee and snack lounge. All areas are spotlessly clean, good choice of food, including a large English breakfast. Lunch and dinner always started with a tasty home made soups. A two-choice menu for
lunch and dinner, with other options available. Nothing ever too much trouble for management and staff in all areas. All friendly, patient and helpful and all calls answered promptly. Large rooms for residents with good ensuite facilities, including wet room.
12 January 2026
My daughter and myself previously viewed Elm Park when I needed 2 weeks respite care, and I would come here. I am very pleased I did. In fact, I will come here permanently as the staff and clientele are so friendly.
18 August 2025
From the start of our journey, being shown around, it has been so lovely, staff are so caring and so thoughtful, nothing is too much trouble for them. They are all so supportive. The food is excellent and its so clean and fresh there. Thank you all at Elm Lodge. The journey is a tough one but the
staff help you through it.
17 July 2025
Since my mother arrived at Elm Lodge, the management team and staff have been thoughtful, very caring, patient, with nothing being too much trouble with anything Mum has requested. The facilities are very special, along with the whole team. We are very happy with all aspects of Mum's care. What a
find!
07 July 2025
The Elm Lodge team are superstars and constantly go above and beyond to care for my Mum. They recently pulled out all the stops so that she could attend my Brother's wedding. We were therefore incredibly lucky to have her there and she starred in all of the photos, which is incredible as she's
wheelchair-bound and doesn't speak very often now due to her Alzheimer's. She was smiling all day, which is the best possible outcome. I just want to say a huge thank you, to all the staff, for your continued, unwavering care. Mum is a better person for being where she is. I cannot rate Elm Lodge highly enough - you don't need to look anywhere else if you're on the journey to find care for your loved one.
12 June 2025
I have visited many care homes with, and for, family and friends, over many years. The Lodge has proved to provide all that we required for my husband... a calm environment, genuine warmth between residents and carers, many opportunities for residents to be independent and make their own decisions,
ie - free movement inside/outside the building, choice of activities each day, choice of all meals each day, and a choice to join 'day out' trips. Above all this, the care all residents receive every day is outstanding!!
09 June 2025
From the moment we first visited Elm Lodge, we have been extremely impressed with the quality, standards and care provide by all the management and staff. We feel Elm Lodge reflects the services within a five star hotel. Our resident friend is happier, healthier, eating much better and totally
content with 'her new home'. She has an enthusiastic zest for life which prior to moving to Elm Lodge, she had lost completely. We cannot thank all the staff for all they have done in achieving this. We visit frequently and are always made to feel extremely welcome with delicious beverages and cakes always available for residents and their guests. We cannot praise the Elm Lodge Management and staff enough for their professionalism, experience, dedication and kindness.
02 June 2025
Elm Lodge is a lovely residential care home in beautiful grounds. I cannot praise the staff enough, they are kind, caring, attentive and always ready to help whenever they can. My husband enjoys the trips out and the entertainment that is brought in. Friends and relatives are always welcomed and
are able to meet up with the resident in very pleasant lounges.
31 March 2025
We had become a little dissatisfied with the care home my 95 year old mum was in so when we saw Elm Lodge was opening, we booked a visit. We were very impressed with everything; the location; the facilities; and the staff. We felt even more positive after subsequent visits and my mum's visit and
assessment so we decided to move her to Elm Lodge. It could not have gone better. From the welcome pack the home provided to the staff welcoming mum we felt confident we had made the right decision. We have seen a marked improvement in my mother. Whilst before the move she preferred to sit in her room now she wants to socialise and loves going out. Much of this is down to the staff, all of whom are very caring, friendly and supportive. The home have arranged for mum Mum gets her hair done weekly, the fees of which are covered by the monthly fee. The facilities are superb and mum has enjoyed use of the spa bath.
26 March 2025
Elm Lodge Care Home is an outstanding care home, I moved my elderly mother from a care home that was part of a large group to Elm Lodge, and find that its very luxurious, with a very relaxed atmosphere, the staff are excellent , and you can see they really care for the residents, my mother tells me
the food is very good. She now gets regular activities, and seems a lot happier.
I would highly recommend it.