Beacon Hill Road, Ewshot, Farnham GU10 5DB
Hill House Nursing and Dementia Home is committed to the highest standards of service within a friendly and family-run setting, also specialising in end-of-life care.
The aim is to provide the highest level of care for residents in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with experienced staff.
Professionals try to improve the quality of life for those who have chosen to live with them. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individual's needs and concerns.
Group: Woodlands & Hillbrow Ltd
Person in charge: Kim Lambden (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hill House Nursing and Dementia Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Hill House Nursing and Dementia Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.874 for Hill House Nursing and Dementia Home is calculated as follows: ( (231 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.874) from 22 Reviews
Review submitted from a Postal Card by Michael H (Son-in-law of Resident) on Wednesday 16 May 2018. Relates to May 2018.
My Mother-in-law entered Hill House 3 months before my Wife died. When she took up residence she was in a poor state of health, confused and dehydrated. Very soon, with care and regular meals, she started to get back to her old self. With the devotion and care of the staff, she coped with the loss of her Daughter. My eternal thanks.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Richard A (Son of Resident) on Thursday 18 January 2018. Relates to January 2018.
Hill House Nursing and Dementia Home have looked after my father for four years. On average I visited twice per week and on every occasion, my dad was very well groomed. The staff treated him like family with respect, compassion and companionship. The staff at all levels were incredible from the cleaners the carers to the management they were all fantastic and treated him like family.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by G M (Son-in-law of Resident) on Wednesday 3 January 2018. Relates to December 2017.
I am very pleased with the care my father in law received whilst he stayed at Hill House on respite care. He was treated with compassion and respect all the time. My father in law really appreciated all the care he received. Whilst we were on holiday the care team kept us informed on how my father in law was. The staff at Hill House are a real credit. Well done everyone.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Lisa (Friend of Resident) on Monday 4 December 2017. Relates to November 2017.
As Power of Attorney for a friend of 102 - a resident at Hill House for the past 2 months - I have been impressed by the manner in which both management and staff communicate with residents. This is done with great kindness and dignity. There is a great effort to interact with residents by providing a programme of activities each day, and those that are able are taken out in the minibus to various venues, such as the local garden centre.
The home is spacious and attractively furnished, and the residents' accommodation well presented. I am kept advised of my friend's health issues and requirements. On entering the home, one is struck by the friendliness and dedication generated by the staff.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Gerard (Brother of Resident) on Tuesday 21 November 2017. Relates to November 2017.
My older sister has seriously advanced vascular dementia. She needs constant nursing support for a variety of reasons and daily non-medical too. She is in her fourth year at Hill House. Apart from a very short period when the 'wrong' person became the manager (and was quickly replaced) I find it hard to criticise anything at Hill House. The management is caring and inspirational. The nursing staff and care staff are full of compassion and practically very efficient. Nothing is too much trouble. The efforts to make the residents happy and appreciated - including relevant and helpful activities - are excellent. The professionalism at every level is very high. The owners are 'hands-on' without stifling their staff's individual initiative. This is a place where compassion, efficiency and a warm atmosphere co-exist.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by June (Wife of Resident) with assistance of Daughter of Resident/Service User on Wednesday 20 September 2017. Relates to September 2017.
We urgently had to find a home for my husband following a fall at home which resulted in him breaking his hip.
This was not easy as he has Parkinson's and it was difficult to find an appropriate home.
We had reservations about placing him in what is mainly a home for patients with dementia but the care, attention and dedication of the staff have been exceptional.
As a family, we are treated with respect and are welcomed by all the staff.
My husband is treated with dignity and kindness.
The activities programme and staff are excellent.
I would have no reservations in recommending this home.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Patricia F (Power of Attorney Solicitor of Resident) on Monday 11 September 2017. Relates to July 2017.
Total care.
Excellent.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Website Submission by Kim J (Daughter of Resident) on Sunday 3 September 2017. Relates to September 2017.
Wonderful, caring, friendly and helpful staff. Nothing too big or small for them to assist my lovely dad. So grateful he is being cared for so well. Activities are well planned which my dad looks foward to. Lovely comfy room - home from home!
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Margot D (Wife of Resident) on Thursday 17 August 2017. Relates to August 2017.
The original impression when you enter the home is very welcoming, clean and bright with smiling faces. The activity ladies are always busy with exercises for the residents and communal singing from well-presented large type leaflets.
A summer party outside was organised by Hill House. The staff are very attentive and kind, they treat all residents with great compassion and tenderness. Special events are frequently organised when relatives are always welcome to attend.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Deborah J (Niece of Resident) on Thursday 10 August 2017. Relates to August 2017.
My aunt has lived in Hill House for 5 years. She is very well cared for. Excellent adjustments have been made to her care as her dementia has gotten worse. She loves the daily activities. I see my aunt different days and times of the day, she is always well dressed, there is always a drink beside her which is very good.
My mum lived in this home as well, unfortunately only for 9 months, before she died in 2015. I put my mum in Hill House because of the care of my aunt receives I knew my mum would be well looked after Hill House. The staff are all fantastic, they care for the residents so very well.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Christine H (Wife of Resident) on Monday 24 July 2017. Relates to July 2017.
This is the best care home that I considered for my husband. The home is bright, well decorated with attractive fixtures and fittings. Rooms are comfortable and spacious. Staff are always cheerful and attentive. They work with relatives to do their best for the resident. Staff ratio seems very good and any problems are treated seriously and are addressed, practical and medical.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Website Submission by Sandy R (Son of Resident) on Monday 17 July 2017. Relates to July 2017.
Having been closely involved with 4 different care homes over the last 5 years with firstly my late mother and now my father, I can most definitely say that Hill House is far and away the best. It is always full, with a waiting list, and no wonder. The best thing about Hill House is the positive and friendly ethos of every member of staff. The managers are always accessible and do not hide away in offices. This home does not employ any agency staff and that makes a real difference. A small example, the cook took the trouble to come and talk to Dad and find out what food he liked, and assure him that if there was something on the menu didn't like, an alternative would always be provided. Communication with managers and staff has been excellent and every resident has a named nurse so everybody knows who to contact if there is a query.
I honestly can't think of anything negative to say about Hill House, they actually achieve what probably many care homes set out to, but fail to.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Paul W (Nephew of Resident) on Tuesday 21 March 2017. Relates to January 2017.
My aunt was resident at Hill House Nursing and Dementia Home for 3 and a half years until she passed aways on 28th January 2017. Before coming here, she went to another care home owned by the same group. Throughout she received the very highest standard of care and compassion, consistently delivered with dignity. Hill House Nursing and Dementia Home were very good at keeping me informed of my aunt's health and any concerns and regular review meetings were held. Suffice to say, her family knew she was in safe hands and we never had any cause for concern. I would not hesitate to recommend this home.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by John B (Son of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Mum was in Hill House for about 5 years. I cannot fault the care received. I got regular updates on her health by phone and email. The home is clean, bright and well staffed with many stimulating activities provided.
A testament to their attitudes was how upset the staff were when mum passed away. She was almost family to them. She was so fortunate to spend her final years in such a caring home.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Peter B (Husband of Resident) on Friday 10 March 2017. Relates to January 2017.
My wife has been a resident at Hill House Nursing and Dementia Home for approximately two years. I cannot emphasise too strongly how well she is cared for in a warm, friendly and clean environment. Care is provided by mainly Nepalese young ladies who speak excellent English and are fully aware of the needs of the residents. Clinical care is provided by fully qualified nurses along with visiting general practitioners supported by visiting optician, physiotherapist, dentist and chiropodist. Two ladies produce regular entertainment in, and outside, at places of interest. Excellent food is provided by an onsite kitchen, the menu varies depending on the individual needs of the residents. I am grateful to the staff for providing excellent care.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Steve H (Son of Resident) on Tuesday 24 January 2017. Relates to November 2016.
Dad has lived at Hill House Nursing and Dementia Home for 18 months now. During his stay, he has been treated with dignity and respect. More importantly, the staff at Hill House Nursing and Dementia Home are happy and obliging. They know Dad and his needs so care for him beautifully. The nice thing is Dad and our family know all the nurses and carers, this is because the home does not use agency staff which makes a huge difference and gives everyone peace of mind.
How likely would you be to recommend Hill House Nursing and Dementia Home? Likely
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Review submitted from a Postal Card by Jane H (Relative of Resident) on Friday 13 January 2017. Relates to December 2016.
My aunt is at Hill House she didn't want to go she moved in almost a year ago. I know immediately it was the home for her they were so welcoming it felt like home from home. She has improved since being there she hardly walked and didn't have anything to talk about. Now with the hard work from the staff, she is mobile and has been off on outings to some place or another usually a garden centre of the pub.
The ladies and gentlemen who work at Hill House are some if the kindest and caring people I have ever met.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Mike H (Friend of Resident) on Wednesday 14 December 2016. Relates to November 2016.
My friend has lived at Hill House for just over 2 years now, during this time he has been looked after very well. I always feel the staff really care and my friend enjoys the food and activities. It is lovely seeing him so happy and well cared for.
How likely would you be to recommend Hill House Nursing and Dementia Home? Likely
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Review submitted from a Postal Card by Ray (Son of Resident) on Wednesday 8 June 2016. Relates to May 2016.
From the first time my mother attended the day centre, to the eventual permanent move into the residential sector for dementia sufferers, she was treated with care, dignity and exceptional kindness until the say she succumbed to the illness.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Victoria B (Granddaughter of Resident) on Friday 20 May 2016. Relates to May 2016.
The staff at Hill House treat all the residents and individuals. They show genuine care and compassion.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Postal Card by Keith (Son of Resident) on Thursday 17 March 2016. Relates to February 2016.
In our view an excellent nursing home with few faults based on 11 years of care, including (as in this case - respite) and four other homes.
For the first time in many years we were able to relax knowing mum was in good hands.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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Review submitted from a Website Submission by ROD (Son of Resident) on Tuesday 1 March 2016. Relates to February 2016.
An excellent purpose built home, extremely well planned and equipped. I particularly liked that the reception and management offices are effectively integrated with the residents' lounge and not hidden away. The residents' rooms are of a generous size and receive plenty of natural light. The food is home cooked and excellent quality. Activities for the residents are comprehensive, well planned and enthusiastically delivered.
However, the real strength of Hill House is its staffing team. Management, nursing, care and administrative staff work very well together both as a coordinated team and individually with the residents. They are totally committed to caring for their residents. My father quickly settled in, and soon felt very much at home and really well looked after throughout his stay. Both he and we as his family felt reassured by all that we saw, as well as by the regular consultation and updates provided. I too felt really well supported by the team.
How likely would you be to recommend Hill House Nursing and Dementia Home? Extremely Likely
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February 2018
April 2017
February 2016
July 2013
November 2011
Recipient: Woodlands & Hillbrow Ltd
Date: Sunday 06 Nov 2011
Job Title: Proprietor
Joined: 1998
Description:
I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.
Job Title: General Manager
Joined: 2012
Description:
My name is Jo Grinyer and I am the General Manager for Woodlands & Hill Brow Ltd. I am a nurse with a degree in nursing and a background in acute and specialist long-term conditions nursing, together with a wealth of experience in care home management. My main area of responsibility is to support and guide the Home Managers.
I am proud to work with managers and staff who demonstrate such a high level of commitment and care, with shared core values.
Job Title: Manager
Joined: 2015
Description:
My name is Kim Lambden and I am the Registered Manager of Hill House. I am an experienced nurse and was drawn to my role here by the passion and commitment shown by the owners which made me want to be part of the team.
Job Title: Nursing Care Home
Joined: 2011
Description:
My name is Sahlee and I am the Care and Deputy Manager at Hill House. As well as leading a group of highly skilled and experienced nurses, my areas of specialty and interest within the Home are end of life and palliative care and tissue viability.
I am pleased and grateful for the special relationship we have with our local GP which through working together enables us to proactively provide the highest quality nursing care to our residents, ensuring we care for all their needs, no matter how complex.
Job Title: Activities Coordinator
Joined: 2011
Description:
My name is Ana Maria and I’m one of the Activities Coordinators at Hill House.
I have worked at Hill House since October 2011, and I really enjoy doing activities with the residents. Some of the activities we do are; gardening, arts and crafts, exercises, games, and trips out. We also have entertainers come in to perform for the residents, and we take them to their favourite local pub for drinks and lunch. I encourage all the residents to join in with activities by always greeting them with a smile and friendly manner.
Job Title: Residents Liaison Manager
Joined: 2000
Description:
My name is Elizabeth and I am the Residents Liaison Manager for Woodlands & Hill Brow Ltd. My main role is to ensure a smooth and timely moving in process is achieved for our residents and their families, providing information and support at every stage of the inquiry and moving in process. I understand that this is a stressful time for all concerned and ensure that I am a point of contact for families and am always available with a friendly smile and the answers to their questions.
I absolutely love my position which allows me to meet many new people, prospective residents and their families. My role also involves spending time on a one to one basis with our residents ensuring they are happy, have everything they require and being involved in activities and outings. I also attend the Residents Committee Meeting at all of our Homes.
There are currently no Care Home Idol entrants who have performed at Hill House Nursing and Dementia Home
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