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- Hill House Nursing and Dementia Home







Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).
The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained...
Care Provided by Hill House Nursing and Dementia Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Shabana Hullemuth(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome, no restriction on visiting times.
Parking
- On site parking
Hill House Nursing and Dementia Home Reviews (204)
Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.874) out of 10, based on 61 reviews in the last 2 years.
Over all time Hill House Nursing and Dementia Home has 204 reviews.
My Aunt arrived at Hill House last September where she was welcomed with flowers and lots of kind and comforting words, she continues to be cared for by the amazing staff in the same manner. The staff at Hill House are permanent which means that from day to day my Aunt sees familiar faces which is so helpful. As well as the excellent personal care she receives she also enjoys the company of staff on a one to one basis for regular chats, cups tea and lots of cake! Every effort is made to to meet my Aunt's needs and I feel very supported and relieved to know that she is being so well looked after.
Thank you for sharing such a thoughtful review. We're delighted to hear your Aunt felt so warmly welcomed and continues to receive consistent, compassionate care from our team.
It's especially lovely to know how much she enjoys the companionship and little moments each day. Your kind words mean a great deal to all the team at Hill House.
My mother nearly 100 years old has been at Hill house for nearly 4 years. She has become increasingly frail, wheelchair bound, partially blind and now with dementia. I only have the highest praise for the way she is cared for with compassion and kindness. Although she cannot take part in set activities she can enjoy interaction with the caring staff always on hand in what is a very happy home, clean bright and a place I enjoy visiting. This is very much down to the interaction of the staff, the activites that create a positive image through themes that engage the residents and visitors in what is also the lounge area so for mum it means she is aware of life going on around her and feels part of a community. She is well cared for, looks relaxed and content which means so much as she is completely dependent on the staff to be looked after and they treat her with such kindness. Having looked after mum myself I know how demanding it is to care for someone so I am full of gratitude.
Thank you so much for taking the time to share such a thoughtful review. It means so much to all of the team to know your mother feels comfortable, happy and part of a warm and welcoming community at Hill House.
We will be sure to share your lovely feedback with the team. It's a privilege to care for your mother.
My mother was a resident for over 3 years at Hill House. When she fell and broke her hip the staff could not have been more helpful and caring. One nurse called the ambulance while another spent however long holding her hand, comforting her. The hospital was good at fixing the hip but not able to cope with dementia. I was so relieved and thankful when she returned to a big welcome at Hill house. Despite the extra work, hoisting and trying to encourage her to eat again, all the care and nursing staff were so kind and patient. Sadly, she gave up on life, realising she was not going to be able to walk unaided. The staff enabled her to die peacefully. When I was not there, I knew they would be treating her as though she was their own mother/grandmother. It was better than a hospice, simply because they all knew her well. Everyone was supportive to me throughout. Thank you, Hill House staff.
Thank you so much for sharing your experience. We are truly honoured that your mother was part of the Hill House family for over three years. It means a great deal to know that our team were able to support both her and you with compassion and dignity throughout your mother's time with us. Your...
Simply because the all round 24 hour care that she receives is exemplary in every detail.
I have yet to visit her to find her upset.
She looks upon Hill House as her home!
Thank you for your lovely feedback. We're so pleased to hear that your mother feels at home at Hill House and that you and your brother feel reassured about her high quality, round the clock care. We appreciate you taking the time to share your positive experience, thank you again
From the moment you walk in, greeted by dedicated, helpful and always cheerful staff at reception, to the compassion shown with individual care.
The whole experience is amazing, always on hand to listen and update health issues and beiing kept informed every step of the way.
The staff know all the residents so well and the interaction with activities and outings is fantastic. Always plenty of home made food and drink, for residents and visitors...and staff.
Thank you to all the staff for your hard work and smiling faces.
It's also lovely to know that mum is enjoying the full range of...
I know my mother is very settled at Hill House and the staff are all wonderful, both to her and also to us whenever we visit. Everyone there is so welcoming and I see how attentive they are to my mother and to the other residents. I know we don't have to worry about her as her every need seems to be met. I know Mum enjoys the outings that are arranged, and chooses which activities she wants to participate in.
Thank you for your kind feedback. We're so pleased to see your mother so well settled into life at the home, she is truly part of the Hill House family. and that you always feel welcomed when you visit. It's also fantastic to see your mother enjoy the outings we put on and that she has the choice...
My mother has been with Hill Brow and then Hill House for over 5 years now. Each time we visit her, most weeks, at Hill House my wife and I are always amazed by the care and attention she receives. The staff are truly wonderful with her and she is very much looked after with love and dignity. Alzheimer's is a horrible condition and am not sure how we would have managed without the team at Hill House. It gives us great reassurance that she feels safe and well looked after. The affection and relationships she has built with the staff is remarkable which keeps her engaged and she enjoys the activities they put on, especially music and doing a bit of dancing. She could not be in a better place! Highly recommend Hill House - it is how caring for the elderly and especially those with dementia should be.
It's...
My mother, who is a long term resident, is very well cared for. She is treated with respect and kindness by all the staff. I feel reassured that her needs are being met and that if there are any problems I'm informed promptly. Although she doesn't take an active role in the activities she seems to be included. Any time we visit Mum we are greeted by all the staff who are all very kind and helpful. I am very happy with the staff and management of the home.
Your thoughtful words means a great deal to everyone at Hill House, thank you again.
Wonderful place. Staff are exceptionally kind and helpful. Nothing is too much trouble. Will certainly recommend Hill House to everyone.
Thank you for sharing this lovely feedback. We are so proud of the compassionate care given by all of the team; they will be so pleased to read your positive feedback.
Every single staff member contributed to making a difficult time for my Mum, myself and my brother a thousand times easier. They welcomed not just my Mum into their home, but also her family.The home was spotless, and the menu was exceptional too. I'm so grateful.
Thank you so much for taking the time to share such a thoughtful review. We are so pleased that your Mum enjoyed her respite stay with us, and enjoyed our full activities schedule. Thank you for allowing us the honour to care for your Mum, and your positive comments will be shared with all of the team.
Staff have been so great since my Mum moved in. They are so positive and friendly. Mum loves the therapy dog and the activities. The facilities are also excellent. I would recommend and can relax now knowing my Mum is in safe hands
Thank you for taking the time to share a review of your positive experience of Hill House. It's a joy to support your Mum and see her settling so well into life at the home. We hope she continues to enjoy our wide ranging activities programme and also visits from Tinkerbell the Therapy Dog!
The main lift was out of action whilst dad was a resident, but since we were able to use the staff lift it was not an inconvenience.
The only very small point I would like to make is the call system, it could be quite disturbing. It would have also been good to be able to call and ask for something, rather than it feel urgent.
Thanks to everyone who provided such excellent care.
We are pleased that the main lift is now back in action, please accept our apologies for any short term inconvenience caused.
We wish you and the family all the best and thank you again.
After having a very difficult time approaching the subject of my mum going into a nursing home, this was the best decision we made for her and our family. We know she is in the very best of hands where her medical care, personal care and wellbeing are at the foremost of the staff. And most importantly Mum now calls it her home.
Thank you for entrusting us with your mum's care, it's an honour.
Dad is well cared for and feels part of the family at Hill House. All the staff are friendly, respectful and polite towards him and to visitors at all times. The staff are responsive to changes in need and make prompt assessment and interventions including liaising with other professionals and his family as required. As a family we feel confident in the care and attention dad receives and that we are able to review and discuss his care regularly.
Thank you for taking the time to share such a thoughtful review. We are so pleased to hear that you find the communication excellent from the team, and feel well informed in all your Dad's care aspects. It is an honour and privilege to have your Dad as part of our Hill House family. Thank you for entrusting us with his care.
My mother has been in Hill House for two and a half years now and is approaching her 100th birthday. She has severe dementia but is clearly very happy in her home. Hill House is by far the best care home I have seen (and I've seen a few). The staff are always cheerful, attentive, and give mum all the kindness and support she needs. The home is well run and I can personally vouch that the food is excellent. There are plenty of games and activities during the week. Mum loves to join in where she can, or watch if not. I have nothing but praise for manager Shabana and her whole team!
Thank you for taking the time to share a thoughtful review. We are so proud of the entire team, who always show compassion throughout their various roles. We are looking forward to celebrating your mother's 100th birthday, what a special occasion! Thank you for entrusting us with your mother's care, it is an honour.
Support for residents family is also good with regular newsletters etc but also with advise on allowances, other support services and completion of paperwork.
Thank you for taking the time to share a review. It has been fantastic to see your Mum settle well into the Hill House community. The whole team will be pleased to read your positive feedback, thank you again.
When we visited, staff were always available to talk and we were given time as well as tea and biscuits!
Blanche was never a great socialiser, but with encouragement she joined in with all sorts of activities. Her brain was certainly well stimulated with the cacophony of colours, sounds and objects around her!
During her final, days we knew that she was being well looked after, with staff at her side to offer comfort and support.
We cannot thank everyone enough for what they did for Blanche. A better care home you could not find!
Robert
Thank you so much for taking the time to leave a review, it means so much to all of the team. We would like to extend our sincere condolences to you and the family at this time. It was an honour to care for your mother. She was such a character, and will be much missed by all in the home. Thank you again, and we wish you all the best for the future.
The staff on the front desk are always welcoming and know who I am.The turn over of staff is very limited.The nursing staff and care assistants are very kind and attentive and are familiar with my parents health needs and have a good insight into their condition.The activities team are cheerful and full of energy.There is plenty to do for those that are able.I visit weekly and am always offered tea and cake which is delicious.
I can confidently say that my parents are in the best home available ,are treated with respect and are safe at all times.
Thank you for taking the time to write a review about you and your parents positive experience of Hill House. Thank you for recognising our amazing team, we are so proud to have an expert, skilled and stable team who care for residents as our own family. All of the Hill House staff will be so pleased read your lovely feedback and we will pass your compliments on the cakes to the chef!
Mum has been at Hill house for well over a year now. For most of us it is a really difficult decision to move our loved ones in to care. This home is run like a home. The facilities and staff are fantastic along with all the activities they offer. They keep in regular contact via social media updates, monthly reports and you are always welcome to call for updates or visit whenever you wish. I love seeing the photos of Mum smiling and joining it. It really is a beautiful home in a beautiful setting. Thank you to everyone who cares for my Mum and does such an amazing job.
Thank you for entrusting us with your Mum's care, it is an honour. We care for all our residents as if they were our own family, and your Mum is truly part of a Hill House family. It's great to hear that you are pleased with the high level of communication from the team. We will share your kind feedback, and thank you again
A wonderful, caring environment. Always activities going on, the food is superb, regular updates on your loved one's medical situation, and newsletters showing what has been going on in the care home with photos. It's like an all inclusive holiday without the beach!
Thank you for taking the time to write a review about the home and the team. Your loved one is part of the Hill House family and it's an honour to support them to live a full and happy life in the home. Thank you again
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2017Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill House Nursing and Dementia Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Meet the Team (15)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.
It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.
One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.
In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.
Frequently Asked Questions about Hill House Nursing and Dementia Home
What types of Care is Hill House Nursing and Dementia Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hill House Nursing and Dementia Home have?
There are 52 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Hill House Nursing and Dementia Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hill House Nursing and Dementia Home to the centre of Farnham?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service -more info.