Hill House Nursing and Dementia Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
Review Us
9.9 202 Reviews
  • Hill House Nursing and Dementia Home, Farnham
Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).

The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained experienced staff. There is a full and diverse activities programme for the residents put on throughout the home, providing many opportunities to socialise, participate and pursue their own interests. Outside there are beautiful, landscaped gardens and courtyards planted with year-round colour which are accessed by level, flat paths.

Qualified nurses and trained carers try and improve the quality of life for those who have chosen to live at the home. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individuals' needs and concerns. The residents are at the centre of the home helping to create the Chef's menu's and choosing the activities programme. Everyone at Hill House wants the residents to be well cared for, happy and enjoy living at Hill House.
Show Hill House Nursing and Dementia Home on the Map

Care Provided by Hill House Nursing and Dementia Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shabana Hullemuth (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome, no restriction on visiting times.

Parking

  • On site parking

Hill House Nursing and Dementia Home Reviews (202)

9.9

Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.878) out of 10, based on 66 reviews in the last 2 years.
Over all time Hill House Nursing and Dementia Home has 202 reviews.

Overall Experience
  • 188
  • 14
  • 0
  • 0
  • 0
Date Published
  • 202
  • 21
  • 46
  • 65
  • 137
Reviewer Connection to Hill House Nursing and Dementia Home
  • 79
  • 43
  • 17
  • 13
  • 8
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 202, showing 1-20
Review from Jackie P (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is a long term resident, is very well cared for. She is treated with respect and kindness by all the staff. I feel reassured that her needs are being met and that if there are any problems I'm informed promptly. Although she doesn't take an active role in the activities she seems to be
included. Any time we visit Mum we are greeted by all the staff who are all very kind and helpful. I am very happy with the staff and management of the home.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share your positive experience. We're so pleased that your mother feels well cared for by our fantastic team, and that you feel reassured with good communication from the team. It's also lovely that she feels included in activities in a way that suits her.
Your thoughtful words means a great deal to everyone at Hill House, thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark G (Son of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Hill Brow and then Hill House for over 5 years now. Each time we visit her, most weeks, at Hill House my wife and I are always amazed by the care and attention she receives. The staff are truly wonderful with her and she is very much looked after with love and dignity. Alzheimer's
is a horrible condition and am not sure how we would have managed without the team at Hill House. It gives us great reassurance that she feels safe and well looked after. The affection and relationships she has built with the staff is remarkable which keeps her engaged and she enjoys the activities they put on, especially music and doing a bit of dancing. She could not be in a better place! Highly recommend Hill House - it is how caring for the elderly and especially those with dementia should be.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeWe are so grateful for your thoughtful review. It's wonderful that your mother has continued to receive consistent and compassionate care from Hill Brow to Hill House, especially with the specialist support for Alzheimer's and dementia care and continuing to support her on this journey.
It's also lovely to know she enjoys the activities, particularly the live music and entertainers we have coming to the home.
Your feedback and recommendation mean a great deal to our entire team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know my mother is very settled at Hill House and the staff are all wonderful, both to her and also to us whenever we visit. Everyone there is so welcoming and I see how attentive they are to my mother and to the other residents. I know we don't have to worry about her as her every need seems to
be met. I know Mum enjoys the outings that are arranged, and chooses which activities she wants to participate in.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for your kind feedback. We're so pleased to see your mother so well settled into life at the home, she is truly part of the Hill House family. and that you always feel welcomed when you visit. It's also fantastic to see your mother enjoy the outings we put on and that she has the choice to take part in the varied activities she likes. Your feedback means so much to all of the team, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H F (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past couple of years my mum has been taken care of at the nursing home. The care, commitment and empathy shown to each resident is outstanding.
From the moment you walk in, greeted by dedicated, helpful and always cheerful staff at reception, to the compassion shown with individual care.
The
whole experience is amazing, always on hand to listen and update health issues and beiing kept informed every step of the way.
The staff know all the residents so well and the interaction with activities and outings is fantastic. Always plenty of home made food and drink, for residents and visitors...and staff.
Thank you to all the staff for your hard work and smiling faces.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for your wonderful feedback. We're so pleased to hear that the team's compassion and dedication have made such a positive difference to your mum, and that you feel well informed through clear communication from the team.
It's also lovely to know that mum is enjoying the full range of varied activities and outings that we offer. Thank you again for taking the time to share your positive comments, it means a great deal to all of the team at Hill House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since our Mother became a resident at Hill House my brother and I have ceased to worry about Mother's wellbeing.
Simply because the all round 24 hour care that she receives is exemplary in every detail.
I have yet to visit her to find her upset.
She looks upon Hill House as her home!
Reply from Hannah Webb, HR and Finance Advisor at Hill House Nursing and Dementia HomeThank you for your lovely feedback. We're so pleased to hear that your mother feels at home at Hill House and that you and your brother feel reassured about her high quality, round the clock care. We appreciate you taking the time to share your positive experience, thank you again
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline C (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 3 years at Hill House. When she fell and broke her hip the staff could not have been more helpful and caring. One nurse called the ambulance while another spent however long holding her hand, comforting her. The hospital was good at fixing the hip but not able to cope
with dementia. I was so relieved and thankful when she returned to a big welcome at Hill house. Despite the extra work, hoisting and trying to encourage her to eat again, all the care and nursing staff were so kind and patient. Sadly, she gave up on life, realising she was not going to be able to walk unaided. The staff enabled her to die peacefully. When I was not there, I knew they would be treating her as though she was their own mother/grandmother. It was better than a hospice, simply because they all knew her well. Everyone was supportive to me throughout. Thank you, Hill House staff.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you so much for sharing your experience. We are truly honoured that your mother was part of the Hill House family for over three years. It means a great deal to know that our team were able to support both her and you with compassion and dignity throughout your mother's time with us. Your feedback with be shared with all of the team, who will be really touched by your appreciation.
Our thoughts are with you, and thank you again for taking the time to write such a thoughtful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth S (Respite Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place. Staff are exceptionally kind and helpful. Nothing is too much trouble. Will certainly recommend Hill House to everyone.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for sharing this lovely feedback. We are so proud of the compassionate care given by all of the team; they will be so pleased to read your positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsay F (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 2 weeks in respite care over Christmas and the New Year. Every single staff member was so kind, excellent at their jobs and loving towards my mother. My Mum said at one point "I've never been looked after so well", and she loved the activities and the trip out. The activity leaders were
fabulous - I had so much fun joining in with my Mum, and their activity options were really varied and creative.
Every single staff member contributed to making a difficult time for my Mum, myself and my brother a thousand times easier. They welcomed not just my Mum into their home, but also her family.The home was spotless, and the menu was exceptional too. I'm so grateful.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you so much for taking the time to share such a thoughtful review. We are so pleased that your Mum enjoyed her respite stay with us, and enjoyed our full activities schedule. Thank you for allowing us the honour to care for your Mum, and your positive comments will be shared with all of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Timothy S (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have been so great since my Mum moved in. They are so positive and friendly. Mum loves the therapy dog and the activities. The facilities are also excellent. I would recommend and can relax now knowing my Mum is in safe hands
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share a review of your positive experience of Hill House. It's a joy to support your Mum and see her settling so well into life at the home. We hope she continues to enjoy our wide ranging activities programme and also visits from Tinkerbell the Therapy Dog!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine S (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident on the 6th November. From the very first contact we were all made to feel at home and comfortable. All the staff were friendly and took their time to get to know dad, his needs, as well as his likes and dislikes. We expected to have concerns leaving dad each day, but
these were unfounded and in fact we felt comfortable knowing that he was being looked after to the highest standard. It was good to get the regular updates, especially after the doctor had visited, it gave much needed assurance that his care was monitored. Much more so in fact than when he had been at home.
The main lift was out of action whilst dad was a resident, but since we were able to use the staff lift it was not an inconvenience.
The only very small point I would like to make is the call system, it could be quite disturbing. It would have also been good to be able to call and ask for something, rather than it feel urgent.
Thanks to everyone who provided such excellent care.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share your positive feedback of Hill House and the care given by our fantastic team, it's greatly appreciated.
We are pleased that the main lift is now back in action, please accept our apologies for any short term inconvenience caused.
We wish you and the family all the best and thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia S (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Hill House for almost 2 years now and i cannot praise the home enough. All the staff are caring, attentive, nothing is to much trouble, supportive, helpful. Everyone is so welcoming it feels like our extended home. Regular updates are given in newsletters, social media, phone
calls and residents meetings. It is lovely to see my mum laughing, smiling and enjoying activities which we could not get her to undertake at home. The activities are themed each week morning and afternoon and enjoyed very much by myself and my grandson when we visit regularly.
After having a very difficult time approaching the subject of my mum going into a nursing home, this was the best decision we made for her and our family. We know she is in the very best of hands where her medical care, personal care and wellbeing are at the foremost of the staff. And most importantly Mum now calls it her home.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share such a thoughtful review, it means so much to all of the team. It's fantastic to see your mum settled so happily into life at home the home, she is part of the Hill House family, as are you.
Thank you for entrusting us with your mum's care, it's an honour.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is well cared for and feels part of the family at Hill House. All the staff are friendly, respectful and polite towards him and to visitors at all times. The staff are responsive to changes in need and make prompt assessment and interventions including liaising with other professionals and his
family as required. As a family we feel confident in the care and attention dad receives and that we are able to review and discuss his care regularly.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share such a thoughtful review. We are so pleased to hear that you find the communication excellent from the team, and feel well informed in all your Dad's care aspects. It is an honour and privilege to have your Dad as part of our Hill House family. Thank you for entrusting us with his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Son of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Hill House for two and a half years now and is approaching her 100th birthday. She has severe dementia but is clearly very happy in her home. Hill House is by far the best care home I have seen (and I've seen a few). The staff are always cheerful, attentive, and give mum all the
kindness and support she needs. The home is well run and I can personally vouch that the food is excellent. There are plenty of games and activities during the week. Mum loves to join in where she can, or watch if not. I have nothing but praise for manager Shabana and her whole team!
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share a thoughtful review. We are so proud of the entire team, who always show compassion throughout their various roles. We are looking forward to celebrating your mother's 100th birthday, what a special occasion! Thank you for entrusting us with your mother's care, it is an honour.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Hill House since May 2024 initially for respite following a fall and broken wrist. Hill House were very helpful finding a room quickly and accepting Mum into their care. Initially Mum was reticent about being in the home but here dementia worsened and the decision was made to stay
at Hill House on a permanent basis. The carers and nursing staff are fully committed to the care they give and Mum has eventually settled in to daily life at Hill House. Everyday is a new day. Nursing staff ensure Mum gets her medication. Mum is seen by the GP/ GP representative weekly and or as required and certain conditions have improved with the care being given. Mum is given the opportunity to get involved with activities arranged by the activities team including outings on the minibus.
Support for residents family is also good with regular newsletters etc but also with advise on allowances, other support services and completion of paperwork.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to share a review. It has been fantastic to see your Mum settle well into the Hill House community. The whole team will be pleased to read your positive feedback, thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert L (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blanche moved into Hill House in August 2022. Her decline with Alzheimer's has been ongoing from that point, meaning that additional care and support was required with each passing day. The staff have been superb from the outset. From reception, through carers, the entertainment team and nursing staff,
everyone has been brilliant. They got to know Blanche really well and provided us with a very personal service as a result.
When we visited, staff were always available to talk and we were given time as well as tea and biscuits!
Blanche was never a great socialiser, but with encouragement she joined in with all sorts of activities. Her brain was certainly well stimulated with the cacophony of colours, sounds and objects around her!
During her final, days we knew that she was being well looked after, with staff at her side to offer comfort and support.
We cannot thank everyone enough for what they did for Blanche. A better care home you could not find!
Robert
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you so much for taking the time to leave a review, it means so much to all of the team. We would like to extend our sincere condolences to you and the family at this time. It was an honour to care for your mother. She was such a character, and will be much missed by all in the home. Thank you again, and we wish you all the best for the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E P (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that not only is dad being cared for at the highest professional standard , but that this is with both love and respect gives me total peace of mind that dad is in the right Nursing Home. Staff always make visiting as homely as possible with tea / coffee and often cake. The bbq's this summer
have been a wonderful opportunity for grandchildren and great grandkids to have a fun time with dad enjoying the entertainment together. I highly recommend Hill House.
Reply from Hannah Webb, HR and Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to write a review of Hill House, it means so much to all of the team. It's an honour to care for your dad, and a joy to welcome you to all of the events we put on in the home. We're so pleased to hear about your positive experience, thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Loraine R (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful, caring environment. Always activities going on, the food is superb, regular updates on your loved one's medical situation, and newsletters showing what has been going on in the care home with photos. It's like an all inclusive holiday without the beach!
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to write a review about the home and the team. Your loved one is part of the Hill House family and it's an honour to support them to live a full and happy life in the home. Thank you again
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hill house for well over a year now. For most of us it is a really difficult decision to move our loved ones in to care. This home is run like a home. The facilities and staff are fantastic along with all the activities they offer. They keep in regular contact via social media updates,
monthly reports and you are always welcome to call for updates or visit whenever you wish. I love seeing the photos of Mum smiling and joining it. It really is a beautiful home in a beautiful setting. Thank you to everyone who cares for my Mum and does such an amazing job.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for entrusting us with your Mum's care, it is an honour. We care for all our residents as if they were our own family, and your Mum is truly part of a Hill House family. It's great to hear that you are pleased with the high level of communication from the team. We will share your kind feedback, and thank you again
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen T (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are residents at Hill House Nursing Home.My father has been there for over 3 years and my mother for nearly a year.Prior to this we had live in carers.I was recommended the home by several friends whose parents were residents.As a GP I have visited many care homes over the last 3 decades
and can easily say that Hill House Nursing Home is head and shoulders above any other care home that I have seen.
The staff on the front desk are always welcoming and know who I am.The turn over of staff is very limited.The nursing staff and care assistants are very kind and attentive and are familiar with my parents health needs and have a good insight into their condition.The activities team are cheerful and full of energy.There is plenty to do for those that are able.I visit weekly and am always offered tea and cake which is delicious.
I can confidently say that my parents are in the best home available ,are treated with respect and are safe at all times.
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeThank you for taking the time to write a review about you and your parents positive experience of Hill House. Thank you for recognising our amazing team, we are so proud to have an expert, skilled and stable team who care for residents as our own family. All of the Hill House staff will be so pleased read your lovely feedback and we will pass your compliments on the cakes to the chef!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel P (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred to Hill House from hospital after breaking her hip. She was very upset and unsettled for several days. The staff at Hill House were so calm and kind to her. Nothing was too much trouble and they never rushed her. She is now happy and settled.
Whenever I visit she is up and
dressed and she always looks fresh and cared for. The staff are always on hand immediately if any of the residents need anything.
There are always a variety of activities available for the residents to choose to participate in if they want to and my mum enjoys joining in.
I am kept up to date with all her care, medical needs and GP visits and all staff are always available for me to chat to about any concerns.
I am very happy with the care that my mum receives and feel that I can trust all the staff to look after her. Even though her dementia has deteriorated she is still able to enjoy and have a good quality of life at Hill House
Reply from Hannah Webb, HR & Finance Advisor at Hill House Nursing and Dementia HomeIt's a joy to see your mum settle so well into life at Hill House. Thank you for entrusting us with her care and recognising all that the team do to support her. Your kind words are really appreciated by all of the team, thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Hill House Nursing and Dementia Home is calculated as follows: ( (689 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 771 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 66 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (14)

Alison

Alison Lee

Job Title: Proprietor Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben

Ben Smith

Job Title: Resident Liaison Manager Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.


It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex

Alex Fenics

Job Title: Nurse Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen

Helen Evans

Job Title: Team Leader Joined: 2011

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita

Gita Lama

Job Title: Senior Carer Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Ryan

Job Title: Head Chef Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Frequently Asked Questions about Hill House Nursing and Dementia Home

What types of Care is Hill House Nursing and Dementia Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hill House Nursing and Dementia Home have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hill House Nursing and Dementia Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Nursing and Dementia Home to the centre of Farnham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service - more info.