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- Hill House Nursing and Dementia Home







Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).
The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained...
Care Provided by Hill House Nursing and Dementia Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Shabana Hullemuth (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome, no restriction on visiting times.
Parking
- On site parking
Hill House Nursing and Dementia Home Reviews (209)
Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.889) out of 10, based on 61 reviews in the last 2 years.
Over all time Hill House Nursing and Dementia Home has 209 reviews.
Dad is well cared for and feels part of the family at Hill House. All the staff are friendly, respectful and polite towards him and to visitors at all times. The staff are responsive to changes in need and make prompt assessment and interventions including liaising with other professionals and his family as required. As a family we feel confident in the care and attention dad receives and that we are able to review and discuss his care regularly.
Thank you for taking the time to share such a thoughtful review. We are so pleased to hear that you find the communication excellent from the team, and feel well informed in all your Dad's care aspects. It is an honour and privilege to have your Dad as part of our Hill House family. Thank you for entrusting us with his care.
My mother has been in Hill House for two and a half years now and is approaching her 100th birthday. She has severe dementia but is clearly very happy in her home. Hill House is by far the best care home I have seen (and I've seen a few). The staff are always cheerful, attentive, and give mum all the kindness and support she needs. The home is well run and I can personally vouch that the food is excellent. There are plenty of games and activities during the week. Mum loves to join in where she can, or watch if not. I have nothing but praise for manager Shabana and her whole team!
Thank you for taking the time to share a thoughtful review. We are so proud of the entire team, who always show compassion throughout their various roles. We are looking forward to celebrating your mother's 100th birthday, what a special occasion! Thank you for entrusting us with your mother's care, it is an honour.
Support for residents family is also good with regular newsletters etc but also with advise on allowances, other support services and completion of paperwork.
Thank you for taking the time to share a review. It has been fantastic to see your Mum settle well into the Hill House community. The whole team will be pleased to read your positive feedback, thank you again.
When we visited, staff were always available to talk and we were given time as well as tea and biscuits!
Blanche was never a great socialiser, but with encouragement she joined in with all sorts of activities. Her brain was certainly well stimulated with the cacophony of colours, sounds and objects around her!
During her final, days we knew that she was being well looked after, with staff at her side to offer comfort and support.
We cannot thank everyone enough for what they did for Blanche. A better care home you could not find!
Robert
Thank you so much for taking the time to leave a review, it means so much to all of the team. We would like to extend our sincere condolences to you and the family at this time. It was an honour to care for your mother. She was such a character, and will be much missed by all in the home. Thank you again, and we wish you all the best for the future.
The staff on the front desk are always welcoming and know who I am.The turn over of staff is very limited.The nursing staff and care assistants are very kind and attentive and are familiar with my parents health needs and have a good insight into their condition.The activities team are cheerful and full of energy.There is plenty to do for those that are able.I visit weekly and am always offered tea and cake which is delicious.
I can confidently say that my parents are in the best home available ,are treated with respect and are safe at all times.
Thank you for taking the time to write a review about you and your parents positive experience of Hill House. Thank you for recognising our amazing team, we are so proud to have an expert, skilled and stable team who care for residents as our own family. All of the Hill House staff will be so pleased read your lovely feedback and we will pass your compliments on the cakes to the chef!
Mum has been at Hill house for well over a year now. For most of us it is a really difficult decision to move our loved ones in to care. This home is run like a home. The facilities and staff are fantastic along with all the activities they offer. They keep in regular contact via social media updates, monthly reports and you are always welcome to call for updates or visit whenever you wish. I love seeing the photos of Mum smiling and joining it. It really is a beautiful home in a beautiful setting. Thank you to everyone who cares for my Mum and does such an amazing job.
Thank you for entrusting us with your Mum's care, it is an honour. We care for all our residents as if they were our own family, and your Mum is truly part of a Hill House family. It's great to hear that you are pleased with the high level of communication from the team. We will share your kind feedback, and thank you again
Knowing that not only is dad being cared for at the highest professional standard , but that this is with both love and respect gives me total peace of mind that dad is in the right Nursing Home. Staff always make visiting as homely as possible with tea / coffee and often cake. The bbq's this summer have been a wonderful opportunity for grandchildren and great grandkids to have a fun time with dad enjoying the entertainment together. I highly recommend Hill House.
Thank you for taking the time to write a review of Hill House, it means so much to all of the team. It's an honour to care for your dad, and a joy to welcome you to all of the events we put on in the home. We're so pleased to hear about your positive experience, thank you again.
I am informed immediately if there are any issues.
All the staff are kind and caring and all ways make me feel welcome when I come to visit.
Thank you for entrusting us with your husband's care, it is an honour. It's great to receive such lovely feedback about our fantastic team and the homely feeling of the home. Thank you for taking the time to submit a review, it means so much to all of the Hill House staff.
Whenever I visit she is up and dressed and she always looks fresh and cared for. The staff are always on hand immediately if any of the residents need anything.
There are always a variety of activities available for the residents to choose to participate in if they want to and my mum enjoys joining in.
I am kept up to date with all her care, medical needs and GP visits and all staff are always available for me to chat to about any concerns.
I am very happy with the care that my mum receives and feel that I can trust all the staff to look after her. Even though her dementia has deteriorated she is still able to enjoy and have a good quality of life at Hill House
It's a joy to see your mum settle so well into life at Hill House. Thank you for entrusting us with her care and recognising all that the team do to support her. Your kind words are really appreciated by all of the team, thank you again.
Moving Mum to Hill House has been the right decision and I'm relieved to see her enjoying her twilight years.
Thank you so much for taking the time to leave a review, it means so much to all of the team. It's fantastic to see how well your Mum has settled into life at at the home, she has become part of the Hill House family. Thank you for entrusting us with her care, and thank you again for the kind feedback.
My mum has been in the care home for 3 months now and we are so pleased with the care and support she has received. Like many, it was a very difficult decision, she has dementia but wanted to stay in her own home. My brother and I made the decision to move her as we were worried about how she was coping at home and we wanted to be closer geographically to her. The first few days were unsettling but now we can visit at any time, she is always pleased to see us and she gets involved with activities every day! She has settled in extremely well and all the staff have been absolutely fantastic. She is still mobile but has support with hygiene and dressing. She loves the food and the structure of the day really suits her. We cannot recommend the care home enough. Thank you!
Thank you entrusting us with your mum's care. It's fantastic to see how well she has settled into life at the home, and she has become part of our Hill House family.We're so pleased that your mum is especially enjoying the food, we will forward the compliment to our chef and hospitality team!Thank you for taking the time to share your positive experience, it is appreciated by us all at Hill House.
Our last visit was to see our mum as she passed away.The staff looked after mum 24 hours a day when we were not there.When we visited we were given tea, coffee ,cakes and biscuits and later home made sandwiches from the kitchen.We were told that if we wanted to stay over there was a room for us.Mum was at the home for four years the care she received was always first class.The staff from kitchen,reception,care,nursing,activities and office have always been caring attentive and friendly.They have all done a marvellous job from day one.They are all heroes in my eyes.
It was an honour to care for your mum, thank you for entrusting us with her care. Your review is so appreciated by all the team. We are so proud to go above and beyond for our residents and families, thank you for recognising this. We wish you all the best in the future, and please don't hesitate to get in touch if there is anything we can support you with.
The staff were, without exception, amazing. They were attentive to her needs, warm and caring, smiling and cheerful. They always maintained her dignity, and I never felt that she was neglected in any way. My Mother was able to do absolutely nothing for herself, but the staff were patient, never rushed or complained, they just dealt with everything gently, and at the right pace for my Mother.
It was a difficult time for me when my Mother was so ill, and we knew that the end was close. But the staff always greeted me warmly, would ask me how I was doing, made me a never ending supply of cups of tea, and would give me hugs when I became tearful. So I felt as if they were actually caring for both of us.
Thank you for kindly taking the time to write a review, it's greatly appreciated by all of the staff. On behalf of the team, I would also like to offer our deepest condolences to you at this time. It was an honour to care for your Mother, we hope to have brought you both comfort during those last months. Thank you again, and we wish you and the family all the best for the future.
Food looks good too.
Great warm care home and great staff.
Manager is on point.
Always seems clean and tidy.
Thank you for taking the time to leave such a positive review of the home, it's greatly appreciated by the team. Offering great care to the residents is our priority, as well as having a warm environment for both residents, friends, family and visitors. Thank you again.
My Mum has been a resident since July 2024, she has dementia and needs full time nursing care. The staff have been amazing at making her welcome and helping her to settle in. We get regular updates about how mum is doing and if there are any issues that come up, which is very reassuring. The staff are also very welcoming to us when we visit, which really helps make time we spend with Mum as relaxing as possible. I have seen how the staff reassure the residents when they are distressed, including my Mum. There are lots of different activities that the staff encourage Mum to join in with, and it is lovely to see some of the photos from these events. The overall care provided is very good, and it a very safe and caring environment.
We are so pleased that your Mum has settled so well into life at Hill House, it's a privilege to care for her. Thank you for taking the time to leave a review, your kind words will mean so much to all of the team.
Since moving into Hill House, Mum has received excellent care from all the staff. We are notified about all aspects of her care and her care plan is reviewed regularly with us. There are also updates about the varied and fun activities that residents can choose to be involved in. What really stands out for us though, is the dedication, kindness and respect that the staff show towards mum and we can't thank them enough for that. Mum is happy and settled here.
Thank you for taking the time to share your positive experience of Hill House. It's an honour to care for her, and all the team are so pleased that your Mum is so happily settled into life at the home.
This is a hideous disease but knowing that my mum is safe and well cared for every day makes a huge difference to her family.
Thankyou .
Thank you for taking the time to write a review, recognising our excellent care; your fantastic feedback means so much to all of the team. It's an honour to care for your mum, and she is truly part of the Hill House family. Thank you again.
I am very satisfied overall with the care given to my mother over the last 18 months, particularly by the general carers who have shown a great deal of compassion, empathy and patience. I'm extremely grateful to them for all they do.
Thank you for taking the time to leave a review. It is an honour to care for your mother.
All the staff have really taken the time to get to know mum and understand her needs, which is particularly important as she has very limited verbal skills. They know what activities she enjoys and what she doesn't and you can see they put that knowledge into practice.
Mum's care is fantastic and she couldn't be in a better place. Everyone is so lovely with her; patient, caring and kind. I know that in Hill House she is happy, safe, well looked after and always treated with compassion and dignity. All the staff are approachable and I know that if I have any questions or concerns they will be dealt with immediately, however I rarely need to ask any questions because the communication, both written and verbal is so good.
Thank you for sharing your positive experience of the home - all of the team will be so touched to hear your kind words. You and your Mum are part of the Hill House family. Thank you again.
My mother was previously at Woodlands house but moved over to Hill House a couple of years ago when her dementia worsened and she needed more medical care for some of the side effects, such as swallowing issues. She settled in quickly there and takes part in activities. The staff are exceptional and the atmosphere there is always of genuine care. Hill House provides simply the best care and are right to be proud of that. The people working there are always brimming with kindness, attentiveness and respect. I have never once doubted that my mum is in the best possible place, for this time of her life. She deserves nothing but the best and somehow we managed to find exactly that for her! Special thank you to the manager, who keeps me in the loop and arranges video calls, because I live and work in Arctic Canada. Thankfully my brother lives a short drive away from Hill House and is able to visit regularly in person and enjoys the family activities.
Thank you for taking the time to leave such a positive review. It's fantastic to see how well your mother has settled into life at Hill House; it's an honour to be able to provide the best possible care for her. The manager, and all of the team, are so pleased to read your kind feedback, thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2017Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill House Nursing and Dementia Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Hill House Nursing and Dementia Home.
Meet the Team (15)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.
It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.
One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.
In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service -more info.