Care Homes Owned by Woodlands & Hillbrow Ltd

We are so happy that we chose Hill House for my mother-in-law. The home has such a lovely caring family vibe which we noticed as soon as we walked through the front door. The care shown to my mother in law has been exceptional particularly when her husband sadly passed away in March. Her health deteriorated at this time with grief but the support & care from the staff has brought her back to strength & she is very much enjoying life again. She is always included in the numerous activities & loves to go on outings. There are also regular family events that take place at Hill House which we have enjoyed sharing with her. An especially thoughtful touch was a lovely family birthday celebration prepared by the staff to mark her special day. Thank you to all the staff at Hill House.

Mum has been resident in Hill House for nearly two years. She was initially in the downstairs large lounge, then moved to upstairs where there is a smaller dementia unit for those that find it difficult to deal with lots of people and noise, which were affecting Mum. It is a lovely community with several ladies in a similar physical and mental condition. Everyone who works there does so because they enjoy it, they care. It has a wonderful, happy, caring atmosphere and everyone is so friendly. They put on a lot of meetings for relatives to gain feedback, and their social events allow residents and their families time to eat, drink, and enjoy music together.

The care Mum received at the end of her life was truly exceptional and we were able to spend those precious final days simply being with her due to the fantastic care she received. We highly recommend Hill House, outstanding care for our lovely Mum.

Our mother has been living at Farnham Mill for a number of years now and whilst becoming increasingly frail and dependent on staff for all her care needs she is still able to enjoy some quality of life. As well as being very much looked after by all the staff you sense that they really do care for Mum and the other residents, it is never just a job for them. When we celebrated Mum's birthday in May they made a great fuss of her with a lovely cake and singing happy birthday and you sensed that Mum knew something special was going on. It meant a great deal for the immediate family who were there to share that celebration with her. All the staff at Farnham Mill do an amazing job in their various roles and it gives us peace of mind to know that Mum could not be in better hands and a lovelier care home.

Also the young lady whose name I have forgotten who was on reception the first time I visited and showed me around and took me up to my Mother's room was excellent.

We experienced kindness and warmth from all staff at all levels. Nothing was too much trouble and the staff were accessible at all times. Knowing that mum was safe and well looked after was a huge relief after a lengthy hospital stay. Dad was made to feel very welcome from his visit to mum, this enabled him to spend valuable time with her in the privacy of her room, with regular cups of tea! Mum didn't always take part in activities but they certainly seemed all inclusive and engaging!

Hill House functions as a family with everyone making sure both the resident and their family is cared for. I cannot recommend it highly enough.

Farnham Mill is an excellent home. On visiting the first time we were impressed by the welcome; the professionalism of the staff and most imprtantly that the residents appeared happy and well cared for. My sister was incapacitated + confined to her room, where she felt safe and settled. She received excellent nursing care and was regularly visited by the activities team, the staff from administration, nursing, support and cleaners were without exception caring and friendly. They all made my sister's stay and last few months comfortable + contented. I couldn't ask for more.

The care my father received at Farnham Mill was absolutely outstanding. The staff were, without exception, so kind and compassionate that he became settled and happy in the place he referred to as ' home'. They brought warmth and humour into his life every day, and it was wonderful to see him smile even on the day he passed away. They made him feel part of the life of the home in every way, and made great efforts to assist him maintain his mobility with daily walks around the beautifully maintained garden and duck pond. When Dad arrived at Farnham Mill he couldn't sit to stand from a chair, but within two weeks he was walking unaided, thanks to the dedicated staff. He spent two years there, and always said it was wonderful. When he came to the end of his life, the kindness and compassion from the nursing staff was incredible, and was of huge comfort to him and me. I will always be grateful to Farnham Mill for being our extended family. Thank you so much.

The Care Quality Commission (CQC) rated Woodlands as Outstanding. Woodlands is outstanding or even more specifically as I prefer, a Care home that Stands Out. From the moment you walk in, you are welcomed, every member of staff keen to chat and enquire, you feel part of the Woodlands family. A cup of tea offered as you sign in..luxury! Their ethos is a home from home, and it certainly lives up to that, in many ways providing that extra care that we as a family could not keep up with. If you've ever encountered caring for an elderly loved one you will understand the "ups and downs" cycle, well all I can say is my Mum is thriving at Woodlands both physically and mentally ( which we all know are as important as each other). Physically through the care and attention the staff provide, and mentally through the company and stimulation from the staff and the activity programme. Many times when visiting Mums room a staff member is deep in conversation with her, laughing!

The home is of a great standard - it is bright, clean and the staff were very attentive and so well trained, based on the way they cared for Mum. We could not fault Farnham Mill and would highly recommend it.

Can't praise them enough, would highly recommend.

The activities arranged are extensive and help to stimulate the residents so that they can continue to enjoy their days. I can not thank everyone enough or speak highly of the home and all its staff.

I cannot recommend Farnham Mill highly enough .

I can wholeheartedly recommend Farnham Mill, not only do they take care of my Dad brilliantly, they take of me brilliantly too.

The staff are superb. I have no qualms for leaving her in their care.

I've joined my parents for lunch & the food is great!

Christmas lunch was lovely, it was good to be able to spend Christmas day there, with my parents as mum's mobility is not good. However I'm sad to hear that, apparently we will not be able to do this in the future, (the only complaint I have)

L.J.

I visit a lady who has been a friend of my mother for over 50 years. Whenever we visit, we always receive a warm welcome from all your friendly staff. Everyone is always so kind, caring and helpful every time we pop in. We particularly like seeing the animals that visit, and they are obviously loved by all the residents, including our friend.

All the staff have been great at looking after Mum in the last 5 months, and also in supporting her family when needed. Mum is engaged in lots of activities during the day and loves the gardens. She loves the food. We are provided with good, meaningful updates and love getting the newsletter each week. I would recommend.

My mum has now been a resident at woodlands for nearly a year now. Mum always seems happy & content. We couldn't have asked for anything more. The staff look after her so well & always greet you with a smile. Mum joins in with the activities & enjoys going out for trips. It is lovely to receive news letters & be able to see mum enjoying herself as I cannot get to visit as often as I would like. It is wonderful to see that mum is so well looked after. Donna is always welcoming & cheerful as the first face to see. We couldn't have asked for better, safer place for our mum.