Visitors welcome, no time restrictions
On site parking
Farnham Mill Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 89 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 191 reviews.
Review from A P (Granddaughter of Resident) published on 18 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you so much for taking the time to leave a review. We are so proud of our fantastic team!
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Review from T B (Son of Resident) published on 12 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to share your positive experience of Farnham Mill. It has been fantastic to see your mother settle so well into life at the home, it's an honour and a joy to care for her. Thank you again.
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Review from H R (Granddaughter of Resident) published on 11 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
It's a pleasure to offer a fun variety of events and activities for our residents, friends and families. It's a joy to care for your papa and he is truly part of the Farnham Mill family. Thank you for taking the time to share such a positive review.
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Review from R W (Granddaughter of Resident) published on 8 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to leave a review. We are so pleased that all the family were able to join and enjoy the BBQ with your grandfather, it's a joy to host.
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Review from R W (Resident) published on 7 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
We are so pleased that you enjoyed the Farnham Mill family BBQ. Thank you for your kind feedback, it means so much to all the staff.
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Review from K M (Daughter of Resident) published on 6 August 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to send a review, it's appreciated by all of the team. We take great pride in hosting friends and family to join our residents in a wide arrange of events and activities. Thank you again.
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Review from K P (Friend of Resident) published on 25 July 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to share your experience of Farnham Mill. Your fantastic feedback means so much to all of the team. We are so pleased that you enjoy visiting the home, and we look forward to welcoming you back soon.
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Review from A B (Daughter of Resident) published on 24 July 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for entrusting us with your mother's care. It's a privilege. She is truly part of the Farnham Mill family. Thank you so much for your kind feedback, and we look forward to welcoming you back soon.
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Review from Gillian B (Great-Niece of Resident) published on 24 July 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to write a review. Your kind words mean so much to all of the team. We always want to ensure good communication with our residents and relatives, and are pleased to hear that you agree on the high quality of contact. Thank you for entrusting us to care for your aunt. It is an honour.
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Review from Jan T (Daughter of Resident) published on 24 July 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
We are so pleased that your parents benefited from their respite stay with us, they were a joy to have. Thank you for taking the time to share your positive experience of Farnham Mill, it means so much to all of the team. Please do drop in to say hello, if you are able!
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Review from D R (Daughter of Resident) published on 15 July 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to share your positive feedback, the team will be so pleased. It's a pleasure provide a lively activities and events schedule for our residents and want to ensure that all visitors feel part of the Farnham Mill family. Thanks again for your kind words.
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Review from T S (Nephew of Resident) published on 27 June 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
It has been an honour to care for your aunt; she is a part of our Farnham Mill family. We are all looking forward to celebrating her impressive milestone birthday with you soon! Many thanks for taking the time to leave a review. Your support means so much to all of the team.
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Review from Patricia E (Wife of Resident) published on 17 June 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for sharing feedback on your experience at Farnham Mill. All of the team appreciates your positive review. It's an honour to care for your husband. We're so pleased that you both have been able to join in the fun and varied activities on offer, of which we take great joy in scheduling. Thank you again.
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Review from J B (Friend of Resident) published on 17 June 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to leave a review of your positive experience of the home. We are so pleased that your friend has settled so well into life at the home.
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Review from Pam T (Daughter of Resident) published on 28 May 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for the privilege of caring for your Mum; it was an honour to provide her comfort and joy through our care. Your kind words mean so much to all of the team. We would like to offer you our sincere condolences at this time, and wishing you all the best for the future.
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Review from John T (Son-in-law of Resident) published on 19 May 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you so much for taking the time to share your family's positive experience of Farnham Mill, your review means so much to all of the team. Please accept our sincere condolences during this time, and we wish you and your family all the best for the future. It was an honour and a privilege to care for your Mum, thank you again.
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Review from R I (Partner of Resident) published on 16 May 2025
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Reply from Hannah Webb, Hr & Advisor at Farnham Mill Nursing Home
Thank you for taking the time to leave a review, your feedback means so much to all of the team.
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Review from Aly S (Daughter-in-law of Resident) published on 12 May 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to leave a review that recognises the great care we offer in the home. It is a joy and a privilege to care for your Mum, she is a part of the Farnham Mill family. Thank you again.
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Review from A N (Friend of Resident) published on 9 May 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for taking the time to leave a review, it means so much to all of the team. It is a privilege to care for your friend, thank you again for sharing your positive experience of Farnham Mill.
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Review from Sandra D (Friend of Resident) published on 8 May 2025
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Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home
Thank you for sharing your positive experience of Farnham Mill, your review means so much to all of the team. It was an honour and a joy to care for your friend - she was a part of the Farnham Mill family, as are you. Please accept our sincere condolences.
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The Review Score of 9.9 (9.875) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 89 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Farnham Mill Nursing Home is calculated as follows: ( (934 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 1055 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 89 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Job Title: Owner
Joined: 1988
I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.
Job Title: General Manager
Joined: 2014
Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.
Job Title: Home Manager
Joined: 2011
Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.
Job Title: Deputy Home Manager
Joined: 2022
‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.
I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.
Job Title: Resident Liaison Manager
Joined: 2023
My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.
Job Title: Hospitality Manager
Joined: 2022
I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.
Job Title: Head Chef
Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.
Job Title: Reception
I have been working at Farnham Mill as a front-of-house receptionist.
I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.
Job Title: Activities Coordinator
Joined: 2018
I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.
My passion is making our residents happy and I believe this is part and parcel of good care.
My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.
Job Title: Senior Nurse
Joined: 2019
I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.
On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.
Job Title: Senior Nurse
Joined: 2018
I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.
Job Title: Senior Carer
Joined: 2018
I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.
Job Title: Facilities Manager
My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
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