Farnham Mill Nursing Home

Visiting Farnham Mill was an absolute pleasure. We were made to feel very welcome, and all the team made time to chat, advise and support, which was very much appreciated.

We as a family are very pleased with the nursing home. Staff go above & beyond to make residents comfortable & feel special. Nursing home is always clean & food is lovely. Activities are always taking place & there is a lovely friendly atmosphere as soon as you walk through the door. Families are made very welcome when visiting their loved ones, we feel we couldn't have chosen better. Thank you Farnham Mill

My aunt has been a resident at Farnham Mill since September 2018 and is now aged 99 (and a half!). She is extremely frail and suffers from mixed dementia, with her mood varying from day to day. The care staff at Farnham Mill relate well to her and take the time to talk to her on a 1:1 basis when her mood is good. She is treated with respect and kindness. She does not participate in the activities other than the visits from animals and seems to enjoy listening to piano playing when in a good mood. By her own admission she is a fussy eater but the home caters for her limited tastes. The home is always spotless, we are greeted very well each time we visit and are offered hot drinks. The fees are at the upper end hence the slightly lower marking for value for money. But all in all we are extremely pleased with the way my aunt is cared for at Farnham Mill.

My husband was admitted to Farnham Mill in October 2024 in a bad way. The nursing staff have taken excellent care of him physically and mentally. Everyone has been so kind to him and always has a smile. The food was varied and very nice. Activities and entertainment are amazing with outside trips, crafts and female singers, tap dancing and a dog show, baby farm animals and event celebrations.

Have visited on 3 occasions. All the staff are so friendly and calm. My friend is calmer. They are very good with her.

Mums life before her move was limited to being nearly totally housebound in a small flat. When she moved, she was able to choose several different areas to sit within this spacious home and people watch, including a beautiful balcony overlooking a stream. Even if too poorly to join in most of the activities, activities staff would sit with her and chat. Thank you Farnham Mill.

"A taste of Haven" is the way we would describe the love and care mum and all our family have experienced through the time walking with mum in her end-of-life experience. Nothing was too much trouble. Mum was so well looked after, each day we saw her, she was so clean and tidy and well-groomed. The staff there felt like family to us, nothing was left out in caring not only for mum but for us as well. Truly amazing staff. The lady on Reception particularly stood out for us, again, nothing was overlooked in her approach and the sensitive way she dealt with us on arrival. 12/10, we would score her. A brilliant ambassador for your company.

The reception staff are extremely personable and helpful. All staff greet visitors and interact with residents most kindly. Daily entertainments and activities with a wide variety, so something for everyone. The home itself is bright and welcoming with a lovely atmosphere.

A great nursing home would not want our mum to go anywhere else. She is looked after so well and could not wish for better care.

I have nothing to say that I am not happy with at Farnham Mill. It is so good to find a caring home that always informs us, and if anything that we are not sure about will always be looked into. Every member of staff is professional and caring. Our friend is very happy about everything and, in turn, makes us happy too.

My friend chose to stay at Farnham Mill during her last illness because it was home to her. It felt like home to me too and I was able to be with her whenever I wanted, day or night , with the added reassurance of professional care and support at hand whenever I needed it. I will always be grateful.

Farnham Mill staff have always treated my Granny with the utmost care and attention. From the times I have visited, I can see they are very dedicated to their residents, making sure each person receives the individual support they need. I know my Granny receives plenty of emotional comfort, care, and friendly chats! The atmosphere at the home is always warm and welcoming, and the staff go above and beyond to make it feel like a true community.

Thank you so much to everyone at Farham Mill. You are doing such an amazing job.

As soon as you step into Farnham Mill, you are greeted by a friendly and inviting atmosphere created by the staff from every department - Reception, Care, Nursing, Activities, Housekeeping, Hospitality, Maintenance, and Management. The caregivers are kind and patient and always on hand to help residents and visitors alike. The nursing team is outstanding, answering questions and providing support, even offering a comforting hug when needed! The level of communication I receive from them is excellent. I would like to give a special mention to the kitchen staff, who accommodate special dietary needs. My 95-year-old Mum has coeliac disease, and it's reassuring to know that all her gluten-free meals are served separately, wrapped in cling film, and clearly labelled. I can rest easy knowing Mum is well looked after, not only by the care teams but also by those who work diligently behind the scenes. My siblings and I highly recommend Farnham Mill, as they have been nothing but exceptional.

My experience of becoming a new volunteer has been one of delight and happiness. The ladies on reception are always so welcoming and helpful and there is always a smile to greet you. The carers and all staff are so caring and professional towards the residents on all floors and nothing is too much trouble for them. The activity staff are equally delightful and put so much effort into making the residents happy and included in an appropriate activity for them. I have also assisted on a few trips out recently where we visited a Garden Centre, Cafe and Pub and the organisation went so smoothly and the residents had a lovely time. I feel as though I have slotted straight into a very friendly group of Volunteers and a very happy home.

We had the day room to celebrate Dads birthday on Saturday, 29 March. One member of staff set up tea and coffee and decorated it beautifully. We had a lovely time and played with the balloon and batons (Dad really gets involved in this game). His grandchildren enjoyed spending time with their Granddad in this private space and had a special treat of choosing a can of fizzy drink from the fridge! We also celebrated with a cake on his actual birthday on Monday, 31 March. We all sang Happy Birthday and shared the cake amongst staff and residents. My Dad was smiling away the team all helped with the candle and birthday banner. Thanks also to another member of staff for taking all the bookings and kitchen for making the cake. It made my Dad feel special. Thank you

The care that my granny receives at Farnham Mill is exceptional. The whole team really are her extended family. On every visit we are greeted with the warmest welcome from reception, who are always so kind and genuinely interested in how we are and what we have been up too. The staff caring for and entertaining granny are dedicated, professional and so respectful. They are always on hand to help. The home is always so clean, and beautifully decorated for each occasion. The events we attend are so special, the catering and entertainment is always fabulous and allows us to make more precious memories with gran. All granny's great grandchildren love coming to see her. The private rooms and outside areas are great for them to run around in. They say they feel very happy when they visit and they love the fuss and treats they are given.

As a family we feel so lucky that granny lives in such a safe, happy and fulfilling environment. She deserves nothing less. Thank you

The level of care that my wife received over more than 3 years residency was consistently outstanding, being unfailingly loving and attentive even when, as her dementia increased towards the end of her life, she became rude and difficult to deal with. I cannot praise too highly the way in which all involved contributed to her care. I am also deeply grateful for the invariable kindness and support which was extended to me over the years, especially when my wife was approaching the end of her life, and subsequently after her death. The atmosphere in the nursing home is always very friendly and welcoming. Management and all members of staff know each resident by name, and go out of their way to talk to them while going about their daily tasks. Visitors are always made to feel welcome. The light and airy design of the building, the artworks in the communal areas and residents' rooms and the furnishings, contribute significantly to the overall welcoming and very pleasant ambience.

Both my parents have lived at Farnham Mill for 4 years. My mother has Alzheimer's and my father had been her carer for many years until he became too elderly to manage. The staff have always been very kind and considerate to both my parents. They have received regular health checks, and they are wonderful when my mother becomes difficult. When my father was in his final days we were kept informed regularly, a local vicar was brought in to pray with him, which he would very much have wanted. He also enjoyed the regular communion services by a visiting vicar. Farnham Mill have really helped in making all the arrangements for his funeral, including bringing my mother along to the service and 3 members of staff attending. They have provided many special extra touches over the years, such as a celebratory tea for their 70th wedding anniversary and some recent pictures of him as a tribute to him. I am very pleased he spent his final years so well looked after.

Mum had Alzheimer's disease and spent her last two years at Farnham Mill. From reception to nursing staff and management it was very professionally run and mum was cared for as we would have wished, to help her live her best possible life through each stage. There are no temporary staff which means you build up relationships and trust with those looking after her. I have no hesitation in recommending Farnham Mill