Farnham Mill Nursing Home

Farnham Mill had organised a weekend BBQ for residents and associated family members and friends. We attended the event are were welcomed by the staff and spent an afternoon being serenaded by a professional singer as well as enjoying drinks and BBQ food. A great social event was had by all.

The care of my mother-in-law is exceptional. The whole family are welcomed and treated with respect. The staff have an excellent rapport with residents. The transition to full-time care was made less painful for my wife during what is naturally a difficult time.

The care home is well-kept and has a warm and friendly atmosphere. There are always different activities for the residents and the staff know each resident on a personal basis. The home gives off a professional and friendly vibe.

My mum moved from another home (same chain) to Farnham Mill last September due to her changing needs. I really like the light, open, bright and airy feel of the home. Each time I visit all of the staff on every level are very welcoming towards me and are so kind and caring towards Mum and all residents. The home is kept spotless and has beautiful gardens which are very well-tended, for residents to enjoy. There are plenty of activities planned each week also visits from singers, dancers, therapy dogs, pigmy goats and recently chickens and ducks to name a few. I am always notified immediately if there are any changes in Mum's care or condition this gives me much reassurance that Mum is in the best place possible.

Staff are always extremely helpful and friendly when visiting. It must be easy to get distracted working in a nursing home, but you never feel a burden asking for extra support for the person you're visiting. Staff know residents' first names and are constantly visible and providing care. This is an ease to my mind. I have a lot of respect for those providing the care, and they do so with patience and respect.

Farnham Hill continues to achieve the highest standards. Their care for my mother is individually tailored, skilful, gentle and kind. A recent chest infection was quickly spotted and she was on prophylactic medication on the same day. As dementia progresses there is a risk of loss of dignity. I see continuing attention to my mother's nutrition, comfort and appearance. I attribute this success largely to the continuity of staffing and respect between colleagues at all levels, from cleaners (without whom the best care in the world would struggle) to general managers.

Very caring and supportive staff towards residents and their visitors. We have been very impressed with the activities for residents and the general well-being and care they receive.

I can visit whenever I want and always get a warm welcome and friendly chat at reception, which really helps! Thanks so much to all the staff.

At the time of my husband’s death, he was nursed with loving and understanding care and his sister and I were given unstinting care and kindness.

Reception- Warm welcome, helpful and efficient. I found the care staff cheerful and attentive to residents' needs and their visitors. The room my friend was occupying was clean, bright and welcoming. I will and already have recommended this nursing home to numerous people.

We have been so pleased with the care that Dad has received at Farnham Mill. The staff have been so wonderful and Dad has enjoyed the care and activities so much. Particularly at the end of life, the care was excellent. We could not have felt more reassured. Dad was kept so comfortable. Thank you to all the staff at Farnham Mill.

I cannot recommend Farnham Mill highly enough!

I wouldn’t hesitate to recommend it to anyone with similar needs.

My friend was a resident for 7 months and I visited at least twice a week. The two girls on reception were always polite and welcoming perfect for greeting visitors. The care staff is very easy to chat to and always around if needed. The nursing staff is second to none. There is always something going on for residents and we joined in many of the garden parties, afternoon teas and sing-a-longs.

Always receive a warm welcome when I visit. The staff know who I am and give great updates on how Mum has been through the week. I also get regular updates between visits via email and phone calls. Any changes are discussed and explained. Thanks.

Delighted with the care received since my father moved in a couple of months ago. My father and his close family are always made extremely welcome - the staff on the door always remember all of our names, and always get up to help my disabled mother open the door when she visits as soon as they see her approaching. Attention was taken to fully understand all of my father's care needs, in particular special diet. During the settling-in period as staff got to know my father they constantly adjusted and added to the detailed care plan to make sure everything was exactly as he liked down to the tiny details – for example, the TV put on for him daily onto channel he likes and tea served without too much milk! They even allowed us to host a small celebration event for my parent's 60th wedding anniversary and when we turned up with our food (as agreed) we found they had laid out the room beautifully with flowers and set out the table for everyone in the family. Cannot recommend them enough.

Excellent care and support delivered by very kind and professional staff.

My papa is very happy here! There are lots of activities to keep him entertained and interactive with staff and other residents. Very well looked after, staff are very friendly. The family feel very included and informed in his care. The care home puts on great family days for all!

My father was a resident at Farnham Mill Nursing Home for 21 months and he received the best of care. He loved his bright, spacious room and the communal areas. He really enjoyed the gorgeous gardens and waterway, taking great delight in watching the bird life. The staff across all areas are exceptional, treating him with great care and kindness. The level of care adjusted seamlessly as his needs increased on his Dementia journey. We were hugely grateful he got to spend his final days in such a warm, caring environment, surrounded by people who became like family, caring for not only my father but the extended family as we struggled with this difficult disease. We cannot praise Farnham Mill and all the staff more highly, thank you all so much.

It’s given me my faith back that there are some lovely care homes out there. A huge thank you to the entire staff at the Farnham Mill who make this the wonderful place it is!