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Care Home Owned by Woodlands & Hillbrow Ltd in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Woodlands & Hillbrow Ltd in Surrey

Only the locations & reviews in Surrey for Woodlands & Hillbrow Ltd are showing below.

View the details of all 4 locations (with 682 reviews) owned by Woodlands & Hillbrow Ltd

Woodlands & Hillbrow Ltd Locations in Surrey (1)

 - Browse 1 Care Home owned by Woodlands & Hillbrow Ltd in Surrey
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Farnham Mill Nursing Home
Farnham Mill Lane, Farnham GU9 9FN 
9.9 199 reviews
Farnham Mill Nursing Home, Farnham, Surrey
"Throughout the 4 years during which my mother and then my father were resident at Farnham Mill Nursing Home, our experience was always…"   Read all 199 reviews
  • 65 Rooms
Location Type Care Home

Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Woodlands & Hillbrow Ltd Reviews in Surrey (199)

9.9

Woodlands & Hillbrow Ltd has a Group Review Score of 9.9 (9.895) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Woodlands & Hillbrow Ltd must have a Review Score.

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Review of

Farnham Mill Nursing Home

from Claire B (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the 4 years during which my mother and then my father were resident at Farnham Mill Nursing Home, our experience was always extremely positive. It's a bright, modern facility and the garden, with its ducks, is a lovely feature of the home. What makes Farnham Mill special is the brilliant
team - from the friendly welcome at Reception, to all the teams who work so hard to make the residents safe, happy and interested in life - the entertainment team, catering team, cleaning team and of course the incredible nursing team who genuinely care for the residents. James, the Manager, is always present. The chef was always willing to make a special meal if the menu didn't quite suit my mum's appetite. Nothing is ever too much trouble and the residents are cared for with genuine compassion and dignity. Both my parents passed away at Farnham Mill and the care they received at the end of their long lives was exceptional, as was the support that we received at this difficult time
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for your kind and thoughtful words. It means a great deal to our whole team to know that both your mother and father felt happy, safe and valued during their time with us. We're especially grateful that you have highlighted the compassion and dedication of the staff, who are at the heart of our care. It was an honour to care for your parents, and we will chare your lovely feedback with all of the team at Farnham Mill. Wishing you and your family all the best for the future.
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Review of

Farnham Mill Nursing Home

from Hilary G (Daughter-in-law of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care provided for my mother in law. She is always clean and very happy. The staff are very attentive, and also look after us with teas and coffees when we come to visit.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for your kind words. We're delighted to hear that your mother-in-law is happy and well cared for. Our teams work hard to create a warm and supportive environment for both residents and their families, so it means a lot to all of us to know that you feel looked after when you visit as well. Thank you again for taking the time to share your positive experience.
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Review of

Farnham Mill Nursing Home

from Ann P (Wife of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the perfect place for respite care; when the time comes, I only hope that Bob will spend his time here. The fees are rather high, but it was worth every penny knowing that he received the best care you would wish for. Thank you all.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for your kind words. We're so pleased that your respite experience with us was such a positive one. Our team works hard to provide the highest standard of care and support, so it means a great deal to know that you felt it was worthwhile. Thank you again for taking the time to leave such thoughtful feedback.
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Review of

Farnham Mill Nursing Home

from Bev W (Friend of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly welcome from the front desk. Really good atmosphere. Staff very friendly and helpful. Highly recommended.
Reply from Hannah Webb, HR and Finance Advisor at Farnham Mill Nursing HomeThank you for your lovely review. We're so pleased you felt warmly welcomed and enjoyed the friendly atmosphere of the home.
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Review of

Farnham Mill Nursing Home

from R M (Son of Resident) published on 21 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are always greeted with a warm , friendly yet professional welcome when we arrive .
The staff are always so polite & happy to help us in anyway possible
Their genuine kindness is always so appreciated.
Nothing ever seems too big an ask and we know that they genuinely care for our loved one
with such dignity and compassion .
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for your thoughtful feedback. It means so much to us to know you feel warmly welcomed and supported each time you visit.

Caring with compassion is the priority of our team. Thank you for trusting us with your loved one's care.
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Review of

Farnham Mill Nursing Home

from Helen S (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well into his new home. The staff are very kind and compassionate. The accommodation is excellent, modern, bright and well maintained. Dad enjoys the activities and the company of residents and staff.
I leave after a visit, happy that he is well cared for and safe.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for your positive feedback. It's fantastic to see your dad has settled in so well and is enjoying the home, activities and company, and also pleased that you feel welcomed into the home when you visit. We look forward to seeing you again soon.
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Review of

Farnham Mill Nursing Home

from Paul S (Son of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly atmosphere, always so welcoming.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for taking the time to share a review, it's appreciated by all the team. We're so pleased that you enjoy your visits and we look forward to welcoming you back soon.
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Review of

Farnham Mill Nursing Home

from A S (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has Alzheimers, has now been at Farnham.Mill for 6 1/2 years and the care she receives is second to none. The consistency of the staff is key to making her feel safe and the patience and care they have is so good. They always treat her with dignity, compassion and humour and I know that
she is receiving the best of care.


Even though she is not able to take part in as many of the lovely activities as she used to, the staff ensure that she can access thise that she still enjoys and provide her with company and engagement.

Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for your kinds and trusting Farnham Mill with your mother's care for over six years, she's truly part of the Farnham Mill family.

We're very proud of the longevity of our team and we never use agency staff, which ensures the consistency of care to best support your mother. Thank you again for taking the time to share your positive experience, it means so much to all of the team.
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Review of

Farnham Mill Nursing Home

from Jeanette R (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Farnham Mill for over three years over this time her care has been exceptional everyone at Farnham Mill are always on hand to help with any problems from the tiniest to the biggest . mum could not be happier at Farnham Mill and when you visit all staff greet you with such warmth
you feel you're part of a big family & not visting a Nursing Home
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing HomeWe are so pleased your mum is so happy at Farham Mill, I know the team love caring for her and spending time with her. Thank you for taking the time to do a lovely review of the home and the team. We will be sure to let make sure the team get to see your review.
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Review of

Farnham Mill Nursing Home

from Martin M (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of all the staff there kindness, loving and very efficient care home in all aspects.
The joy on my Mothers face when I visit her along with the other residents is second to none which confirms our decision was correct in choosing Farnham Mill
Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing HomeThank you so much for your kind words and for taking the time to do a review of our Farnham Mill home. We feel honoured to care for your mother and we are delighted she is so happy with us.
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Review of

Farnham Mill Nursing Home

from Josh S (Grandson of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Farnham Mill is a caring and friendly nursing home.
The staff are always pleasant and provide good care to my grandmother. I feel they go to great effort to make sure she is happy and comfortable.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for sharing this positive feedback, we will ensure it's shared with all of the team. It's been wonderful to see your grandmother so happily settled into life at the home, she is joy to care for. Thank you again.
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Review of

Farnham Mill Nursing Home

from Lorraine W (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been here a few years now and is very happy
From the minute you arrive you are greeted with a warm welcome
We are a very large family and all ages enjoy visiting especially when they have summer BBQs and firework displays
All staff take the upmost care with dad and you can tell he feels
very comfortable
I would recommend the home to anyone who needs any reassurance
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for taking the time to share such a thoughtful reviews, it's appreciated by all of the Farnham Mill team. Your father is truly part of the Farnham Mill family. We are so pleased that your family attend and enjoy all the events that we host at the home, and are able to make lovely memories with your Dad.
Thank you again for taking the the time to share a review.
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Review of

Farnham Mill Nursing Home

from Liz M (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Farnham Mill for over a year. Physically she is so much better. When she came in she had been cared for at home and was in bed all day with swallowing issues. Now she is eating solid food, sometimes by herself, and is up and dressed every day. The staff are all extremely kind
and welcoming and as agencies are not used you get to know them. Some of the dementia patients (including my Mum) are on the same floor as nursing patients which creates more of a family atmosphere where everyone is accepted. The home is very bright and airy and it is great to be able to get out into the garden and look at the ducks. A good range of activities are proposed so there is something for everyone. My mother particularly enjoys when singers come in which seems to happen every week. It is such a relief to have the nurses there and to be able to ask them whenever there are medical issues.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for taking the time to write a review. It's been fantastic to see your mother settle into life at the home. It's an honour to care for her, and a joy to see her improve physically throughout her time with us.
We are so proud of our fantastic, permanent team - no agency staff results in a team built on longevity and dedication to offer the best care for our residents.
Thank you again.
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Review of

Farnham Mill Nursing Home

from Liz D (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Farnham Mill for over a year now. I visit her almost daily and I am always greeted warmly on arrival by the excellent reception staff and all the staff make me feel so welcome. I am kept updated of illnesses and issues by the nursing staff regularly. I witness daily the endless
patience and kindness shown to some of the more challenging residents by the care staff and indeed by all staff. Residents are treated with respect and dignity. They are encouraged, but not forced, to join in the varied activities by an enthusiastic and friendly activities team. Their food preferences are always respected where possible, and residents and their rooms are kept clean. I would certainly recommend Farnham Mill as a nursing home should you need care for a loved one.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for taking the time to share such a thoughtful review, it means so much to all of the team. It's lovely to see your mother so happily settled into the community, she is truly part of the Farnham Mill family.
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Review of

Farnham Mill Nursing Home

from L H (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for and the staff make every effort to ensure that she is comfortable and takes part in activities that she is able to. Staff are always available to answer questions or to have a chat.
The reception staff are very welcoming and friendly and seem to remember everyone's
names!
Rooms and corridors are always clean and tidy, beds made and bins emptied.
I feel confident that my mother is safe and happy,
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for taking the time to share such a thoughtful review of the home. It's great to see recognition for not only the carers but the entire team and ancillary staff who contribute to the wonderful environment of the home. Thank you for entrusting us with the mother's care, it's a privilege.
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Review of

Farnham Mill Nursing Home

from Diane R (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that we were very worried about putting our Dad in a home but it was the best decision that we had to make for him. He has so much more interaction with people and entertainment and care than he could ever have had from home!
The staff at Farnham Mill are absolutely amazing and as we
are going into his third year soon, to see the same familiar faces is amazing and a credit to the company.
A special mention is definately needed for Prabesh who is the best carer I have come across, so caring, patient and fun but in fact every single one of the staff seem to be happy to be working there which is lovely to see.
Maxine on reception also does an amazing job and makes you feel very welcome.
Chefs too are great!
Thanks to everyone involved in looking after our Dad and I would highly recommend Farnham Mill to anyone having to make the hard decision because once you make it, it's actually a huge relief! xxx
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for your kind words, and taking the time to write a review. It's great to see recognition for all of the fantastic Farnham Mill staff. We never use agency staff, and are proud of the consistency, constancy and compassion of our long term team. It's a joy to care for your Dad and see how well he has settled into life at the home. Thank you again.
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Review of

Farnham Mill Nursing Home

from K C (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always welcoming, kind and accommodating each and every time I visit.
I feel entirely confident to approach them with any concerns and know things will be followed up and communicated.
Dad has clearly made relationships with most of the carers, nurses, activities staff and ancillary
members of the team- they always ensure he is included in what is going on, are aware of his needs and are reactive to how he is feeling- showing patience and give him time to communicate whatever it is he wants to say.
There is always a happy atmosphere and there is always something happening or event being planned.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for taking the time to write a review, we are so appreciative of your positive comments. We care for all of our residents as if they were our own family, and it's a privilege to care for your Dad and to ensure he is living a happy and full life at Farnham Mill. Thank you again.
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Review of

Farnham Mill Nursing Home

from Julie G (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I should really do this more regularly, I cannot believe it has been a year since I last completed a review.
I continue from last year in the sane vane. I am so grateful for all the care and support that each and everyone of the staff provide to my mum. From a warm welcome on a Sunday morning from
the lovely weekend receptionists, to those that launder mums clothes, staff that keep her room immaculately clean, the kitchen staff who provide the most lovely meals and snacks to those who directly support mum with care and the entertainments team who work so hard to encourage not just my mum but all the residents in participating in activities, keeping them moving and providing fun, not forgetting Prabesh's manicure skills that i witnessed on a recent visit. I really could not be more comforted to know that mum is in safe hands. I would also like to compliment Sally (manager) for her continual presence and clearly amazing leadership that ensures the consistent high standards. Thankyou all
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for taking the time to write such a thoughtful review, it means so much to all of the Farnham Mill team. It's a privilege to care for your mum, who is truly part of our Farnham Mill family. We're so pleased to hear that you feel welcomed by our fantastic team and enjoy your visits to the home. We will ensure your lovely feedback is forwarded to all the staff. Thank you again.
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Review of

Farnham Mill Nursing Home

from S D (Wife of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now just over one year that my husband has resided in Farnham Mill Care and Dementia Home.
Based on these twelve months of personal experience, I can only repeat the outstanding review I gave it last year.
My husband, aged 93, who was seriously mentally and physically ill on admission last
year, has made considerable improvements in both these areas, thanks to the professional care and personal dedication of all staff.
He feels esteemed and respected, an important factor in everyone's life and receives as much stimulation as is possible to give to anyone who lives under these conditions.
Throughout the year, regular review meetings and ad- hoc conversations with nursing and managerial staff have helped me to resolve and cope with complex situations regarding my husband's welfare.
I have no hesitation in recommending Farnham Mill to anyone who is looking for a care home where high professionalism matches personal dedication.
Reply from Hannah.webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you so much for taking the time to write such a thoughtful review. It's an honour to care for your husband, thank you for allowing us the privilege. All of the Farnham Mill staff are so pleased to see your husband settle into life at the home and to support in improving his quality of life. Please let us know if there is anything else at all we can do to support you both on this journey.
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Review of

Farnham Mill Nursing Home

from Alex R (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The all round care is great. All the needs of the residents are met. The carers have a lot of time to stop and take the time of day with residents. It is a lovely, calm and homely place. Reception staff are always really friendly and welcoming.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing HomeThank you for taking the time to share your positive experience of the home and our amazing team, from carers to front of house. We want to ensure all residents are treated like our own family. Thank you again.
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Awards / Recognitions (13)

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