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Care Home Owned by Woodlands & Hillbrow Ltd in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Woodlands & Hillbrow Ltd in Surrey

Only the locations & reviews in Surrey for Woodlands & Hillbrow Ltd are showing below.

View the details of all 4 locations (with 660 reviews) owned by Woodlands & Hillbrow Ltd

Woodlands & Hillbrow Ltd Locations in Surrey (1)

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1 Care Home owned by Woodlands & Hillbrow Ltd in Surrey
Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN 

9.9 192 reviews
"All staff are always welcoming, kind and accommodating each and every time I visit. I feel entirely confident to approach them with any…"   Read all 192 reviews
Location Type Care Home

Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC. Its… Read more about Farnham Mill Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 65 Rooms

Woodlands & Hillbrow Ltd Reviews in Surrey (192)

9.9

Woodlands & Hillbrow Ltd has a Group Review Score of 9.9 (9.892) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Woodlands & Hillbrow Ltd must have a Review Score.

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Review of

Farnham Mill Nursing Home

from K C (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always welcoming, kind and accommodating each and every time I visit.
I feel entirely confident to approach them with any concerns and know things will be followed up and communicated.
Dad has clearly made relationships with most of the carers, nurses, activities staff and ancillary
members of the team- they always ensure he is included in what is going on, are aware of his needs and are reactive to how he is feeling- showing patience and give him time to communicate whatever it is he wants to say.
There is always a happy atmosphere and there is always something happening or event being planned.
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Review of

Farnham Mill Nursing Home

from Julie G (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I should really do this more regularly, I cannot believe it has been a year since I last completed a review.
I continue from last year in the sane vane. I am so grateful for all the care and support that each and everyone of the staff provide to my mum. From a warm welcome on a Sunday morning from
the lovely weekend receptionists, to those that launder mums clothes, staff that keep her room immaculately clean, the kitchen staff who provide the most lovely meals and snacks to those who directly support mum with care and the entertainments team who work so hard to encourage not just my mum but all the residents in participating in activities, keeping them moving and providing fun, not forgetting Prabesh's manicure skills that i witnessed on a recent visit. I really could not be more comforted to know that mum is in safe hands. I would also like to compliment Sally (manager) for her continual presence and clearly amazing leadership that ensures the consistent high standards. Thankyou all
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Review of

Farnham Mill Nursing Home

from S D (Wife of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now just over one year that my husband has resided in Farnham Mill Care and Dementia Home.
Based on these twelve months of personal experience, I can only repeat the outstanding review I gave it last year.
My husband, aged 93, who was seriously mentally and physically ill on admission last
year, has made considerable improvements in both these areas, thanks to the professional care and personal dedication of all staff.
He feels esteemed and respected, an important factor in everyone's life and receives as much stimulation as is possible to give to anyone who lives under these conditions.
Throughout the year, regular review meetings and ad- hoc conversations with nursing and managerial staff have helped me to resolve and cope with complex situations regarding my husband's welfare.
I have no hesitation in recommending Farnham Mill to anyone who is looking for a care home where high professionalism matches personal dedication.
Reply from Hannah.webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you so much for taking the time to write such a thoughtful review. It's an honour to care for your husband, thank you for allowing us the privilege. All of the Farnham Mill staff are so pleased to see your husband settle into life at the home and to support in improving his quality of life. Please let us know if there is anything else at all we can do to support you both on this journey.

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Review of

Farnham Mill Nursing Home

from Jeanette R (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk into Farnham are greeted by friendly and knowledgeable reception staff you immediately feel that you have walked into your home not just a care home
All staff are always friendly and have time for the residence and visitors. My mum has never been happier since being at Farnham
Mill. with every will in the world I would not be able to look after her and give her the care and attention she gets from everybody who works there.
Farnham Mill is at home from home. All needs of residence are met with a smile we feel completely happy and confident my mum is getting all the care she needs and deserves and all her complex needs are met. One word to describe Farnham Mill and all the staff management and owners is excellent..
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

It's such a joy to have your mum as part of the Farnham Mill family, thank you for entrusting us with her care. Thank you for taking the time to leave a review, it really means so much to all of the team. Thank you again.

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Review of

Farnham Mill Nursing Home

from Alex R (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The all round care is great. All the needs of the residents are met. The carers have a lot of time to stop and take the time of day with residents. It is a lovely, calm and homely place. Reception staff are always really friendly and welcoming.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to share your positive experience of the home and our amazing team, from carers to front of house. We want to ensure all residents are treated like our own family. Thank you again.

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Review of

Farnham Mill Nursing Home

from Fiona S (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for at this wonderful home for nearly 2 years. And it truly is a home. It is warm and welcoming and full of kindness and care. I sometimes get so comfortable there I have a nap on the sofa with Mum! I am grateful every day that she is there and I can't recommend it highly enough
to anyone who is looking to place a loved one in a care home.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you so much for taking the time to share your positive experience of the home, your kind words mean so much to all of the team. It's a joy to care for your mother, she is part of the Farnham Mill family, as are you. Thank you for entrusting us with your mother's care.

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Review of

Farnham Mill Nursing Home

from L W (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Farnham Mill Nursing Home for the last 6 years. Over this time she has received exceptional care. She is always treated with care, love and dignity. The staff are all kind, patient and caring and there is always something going on to keep the residence stimulated
Reply from Hannah Webb, PA/Administrator at Farnham Mill Nursing Home

Thank you for recognising the fantastic care your mother receives from the team, they will be so pleased to read your positive feedback. Thank you for entrusting us with your mother's care, it is a privilege.

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Review of

Farnham Mill Nursing Home

from A S (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Farnham Mill is a wonderfully caring home for my mother. The staff are amazing and the kindness, care, dignity and respect shown always are second to none. I know that my mum could not be better cared for which gives me great peace of mind. She has been at Farnham.Mill for over 5 years now and although
her ability to engage in many of the activities has declined, staff encourage her to enjoy what she can. It has such a warm, caring atmosphere and they look after the families too.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to leave a review. It is a privilege and a joy to care for your mother, and she has become part of the Farnham Mill family. We're so pleased you feel welcomed and supported by our amazing team. Thank you again.

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Review of

Farnham Mill Nursing Home

from K P (Brother of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, happy place with attentive staff. The building is modern and clean, and the gardens are well tended. If you have to leave your home and be looked after, this is the place to be!
Reply from Hannah Webb, HR and Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to leave a review. We take great pride in our lovely light-filled home and garden, we are so pleased you enjoy these spaces when you visit.Your kind words mean so much to all of the team, thank you again.

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Review of

Farnham Mill Nursing Home

from David P (Regular Volunteer) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very professional, caring, and friendly. They do all they can to ensure the residents are safe and well.
Residents are helped to engage in activities that are appropriate for them.
When necessary residents are encouraged to consume the food provided and the meals can be adjusted to
encourage sufficient consumption.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

All of the Farnham Mill team really appreciate your taking the time to write a review. We ensure all residents are catered for appropriately and to the highest standard, thank you for recognising this. We also provide a rich and varied activities schedule so residents can enjoy life to the fullest. Thank you again for your kind feedback.

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Review of

Farnham Mill Nursing Home

from A P (Granddaughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would score this place 11/10. Amazing staff, the care is amazing, so friendly.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you so much for taking the time to leave a review. We are so proud of our fantastic team!

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Review of

Farnham Mill Nursing Home

from T B (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you enter the home there is a feeling of warmth and friendliness from all the staff. The level of care and attention for my mother is second to none and they are always attentive and looking for ways to engage her and made her life as fulfilling as possible. The number of activities
available and the welcoming to family members makes the home unique.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to share your positive experience of Farnham Mill. It has been fantastic to see your mother settle so well into life at the home, it's an honour and a joy to care for her. Thank you again.

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Review of

Farnham Mill Nursing Home

from H R (Granddaughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and attentive.They put on so much for the residents and families. My papa seems very happy here and would recommend to anyone.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

It's a pleasure to offer a fun variety of events and activities for our residents, friends and families. It's a joy to care for your papa and he is truly part of the Farnham Mill family. Thank you for taking the time to share such a positive review.

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Review of

Farnham Mill Nursing Home

from R W (Granddaughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, Lots of activities, great family activities and BBQ for everyone. Great grandchildren all happy to come!
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to leave a review. We are so pleased that all the family were able to join and enjoy the BBQ with your grandfather, it's a joy to host.

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Review of

Farnham Mill Nursing Home

from R W (Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came for a family BBQ day! What a wonderful day for the whole family to enjoy time together in a normal everyday life environment.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

We are so pleased that you enjoyed the Farnham Mill family BBQ. Thank you for your kind feedback, it means so much to all the staff.

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Review of

Farnham Mill Nursing Home

from K M (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, caring staff. Lots of activities. Food excellent.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to send a review, it's appreciated by all of the team. We take great pride in hosting friends and family to join our residents in a wide arrange of events and activities. Thank you again.

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Review of

Farnham Mill Nursing Home

from K P (Friend of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always a pleasure visiting Farnham Mill. The staff are very accommodating, polite and friendly; they go the extra mile to support residents and visitors. Farnham Mill is always clean, tidy and welcoming, allowing for pleasant visits.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to share your experience of Farnham Mill. Your fantastic feedback means so much to all of the team. We are so pleased that you enjoy visiting the home, and we look forward to welcoming you back soon.

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Review of

Farnham Mill Nursing Home

from A B (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living a considerable distance from Farnham Mill means that my visits to my mother are not as frequent as I would wish. However, when I do visit, everyone makes me feel incredibly welcome and the team ensure I am able to make the most of the precious time I can spend there. Mum's mobility is now reduced
but the staff make sure that she is part of what goes on at Farnham Mill and spend time engaging with her - I never fail to be amazed at their kindness, care, patience and empathy. Mum recently celebrated her 91st birthday and if I'm honest I think what keeps her going, as well as the excellent care, is the wonderful food, well, mainly the puddings and cakes and lots of tea!! I will be visiting again later this month and I am really looking forward to seeing mum but also the team and the other residents. It is like a big family, and I am glad Mum has that each and every day.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for entrusting us with your mother's care. It's a privilege. She is truly part of the Farnham Mill family. Thank you so much for your kind feedback, and we look forward to welcoming you back soon.

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Review of

Farnham Mill Nursing Home

from Gillian B (Great-Niece of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, attention and kindness offered to my aunt (and to my husband and myself), following an unexpected incident, could not be faulted. The staff were thorough, professional, diligent and attentive at all times. They ensured that we were kept updated and were willing to answer our questions. Whilst
individual members stand out, I shall always be grateful for the support and understanding of the team as a whole. Thank you.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

Thank you for taking the time to write a review. Your kind words mean so much to all of the team. We always want to ensure good communication with our residents and relatives, and are pleased to hear that you agree on the high quality of contact. Thank you for entrusting us to care for your aunt. It is an honour.

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Review of

Farnham Mill Nursing Home

from Jan T (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the Manager and her team for their outstanding support to my parents during their recent two-week stay at Farnham Mill. It's a beautiful and calm environment, and nothing was too much trouble. Everyone went above and beyond, and my parents have returned home all the better for
their stay.
Visiting Farnham Mill was an absolute pleasure. We were made to feel very welcome, and all the team made time to chat, advise and support, which was very much appreciated.
Reply from Hannah Webb, HR & Finance Advisor at Farnham Mill Nursing Home

We are so pleased that your parents benefited from their respite stay with us, they were a joy to have. Thank you for taking the time to share your positive experience of Farnham Mill, it means so much to all of the team. Please do drop in to say hello, if you are able!

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Awards / Recognitions (12)

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