Woodlands, Fleet, Hampshire
Woodlands, Fleet, Hampshire
Woodlands, Fleet, Hampshire

Woodlands is a thirty-nine capacity residential home with an excellent reputation in the Fleet community for the consistent standards of elderly care it achieves.

The home has scenic surroundings that make it a relaxing care home for achieving a satisfying retirement, including a garden club and pond, water features and a bluebell glade.

Carers support an active lifestyle for residents, with an activities programme and personal freedoms respected, while visitors are always made to feel welcome.

Group: Woodlands & Hillbrow Ltd

Person in charge: Vicky Ayling (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Residents must not wander or show anti-social behaviour. Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Woodlands has a Review Score of 9.9 (9.872)

The Review Score of 9.9 (maximum of 10) for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Woodlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for Woodlands is calculated as follows: ( (157 Excellents x 5) + (23 Goods x 4) ) ÷ 180 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother has been a resident at Woodlands for 4 years and is very happy there. She was a diabetic, living alone and no longer able to manage her illness. Woodlands have been marvellous in managing her diabetes and other age related medical conditions. We too, feel part of the Woodlands family and are always given a warm welcome when we visit. Mum particularly enjoys various trips out in the minibus to garden centres, shops or the seaside.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Woodlands for 3 months and has settled in very well.
The staff are very kind and made the transition from our care to theirs with compassion and understanding.
The home and Mum's room is always very clean and tidy. Mum has always enjoyed her food and is fed very well.
Overall, everybody involved works hard to make Woodlands a really nice place to live.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum entered Woodlands after her dementia required her to be looked after. She had a beautiful room, always kept very clean and well organised.
Her behaviour, as the dementia, progressed became more challenging - but the staff were patient and always treated her with respect and she always told me she was happy there and didn't want to move.
The management staff kept me updated on mum's health and condition and were so approachable and caring. Mum passed away in July and they were very supportive.

How likely would you be to recommend Woodlands? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I looked at several care homes locally and chose Woodlands because it seemed a very homely, friendly care home.
My mum has not looked as well as she does in a long time.
The home is lovely and clean generally and her room is clean and tidy.
My mum always looks clean and tidy and she is obviously well fed and enjoys the food.
The staff are attentive and kind and obviously work as a team.
We can visit at any time and any questions or queries are always addressed promptly.
Nothing is too much trouble and the staff always look happy.
I would recommend Woodlands to anyone needing a home for their relative.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy residents, excellent full-time staff (no agency workers). Always feel welcome when visiting.

Rooms and furnishings very much suit the current elder generation, and the gardens must be seen to be believed.

A perfect all round home, hope it'll be mine one day!!

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands have cared for my uncle in an outstanding way. All the staff really make an effort to care for the residents who live at Woodlands. He really enjoys the garden and trips out to the pub and garden centre with the other residents!

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been living here for nearly a year. She herself is very happy here and has settled in well. I have 3 siblings and we are all very happy with Woodlands. The staff are all very good and nothing is too much trouble.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has lived at Woodlands for over 5 years. During that time she has been treated with dignity and compassion The care is wonderful and all the staff are lovely. Everyone at Woodlands knows my mother-in-law as the home only employs permanent staff and never uses agency staff. My mother-in-law has really benefitted from living at Woodlands and feels happy living there.

How likely would you be to recommend Woodlands? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is nothing I can fault with this care home. My nan has been here five years and is very content. She has a lovely room which is very personal with her own photos, flowers etc Our pets are always allowed to come and visit her. She can do what she wants when she wants. A genuine home from home experience with caring staff who love her like her own family member. I couldn't thank them enough for what they have done and rated them any higher for what they are EXCELLENT!!

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved in three weeks ago and we have not looked back. This is an outstanding home.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A better more caring and considerate care home would be hard to find. The staff are all so very polite, helpful, they are all so dedicated to giving their absolute best in the most knowledgeable way possible. My Mother has always been treated with the utmost dignity and respect. I have received regular updates on my Mother's care needs, health issues, not to mention fantastic support to myself and family when Mother has been feeling under the weather. Each day and every day there is at least one activity for residents to join in with, in the morning and again in the afternoon, if the resident wishes. The activities vary greatly from cookery, art & craft, playing cards, playing skittles, the list is endless. There are also trips out to garden centres, the local town centre and sometimes a local public house. All dietary needs, likes and dislikes are catered for, which is all lovingly cooked in the kitchen. The recent CQC rating of 'OUTSTANDING' should read ' Better than Outstanding'.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Right from the first contact two and a half years ago through to today, the Woodlands team has always provided a high level of professionalism combined with genuine concern and affection for the residents. The home itself feels like a comfortable private home. We, the family, feel very fortunate that our relative is in such a pleasant place with such excellent care.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home provides a very friendly and caring service. The staff are all efficient and I would describe the overall atmosphere of the home as being down to earth and as near as being vert much like the family home. The rooms are well-maintained. There is not a constant turnover of staff makes the residents content. The managers are very much hands on and they are friendly but firm, with their staff.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Woodlands is like home from home. Visitors are welcome without appointments and I have always been kept up to date with the care of my mother and mother-in-law either face to face or other means. Both of my relatives are very happy and are treated with dignity and respect and I can rest easy knowing they are in a safe and cared for environment. The staff know all the residents well and meet their individual needs. Woodlands is a small care home that offers the highest standard of care.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a regular visitor to my mum over the last 5 years, I think that I can speak from a truly balanced and experienced viewpoint. We moved mum from her hometown in Nottinghamshire, several years ago now, away from her friends and down to Hampshire to Woodlands which is nearer to where I live. At 87 years old, 'a couple of years at best' was muted by some friends and members of family, however, 5 years on and at 92 years she is still as content and happy as she was when she arrived. You just can't wish for a better home for mum; the staff are brilliant, dedicated, attentive and caring. If this is not enough, I regularly receive a constant update on mum's well-being and state of health, in addition to endless support to me and my family when mum's health has not been so good. So, in summary, I challenge anyone to find a better home for someone you love. A very bold statement, but just look if a Care Home you are looking at has been rated as 'Outstanding' by the CQC - Woodlands has been.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes South East England 2017

Recipient: Woodlands

Date: Saturday 01 Apr 2017

more details

February 2016

July 2013

Investors in People - Gold

Recipient: Woodlands & Hillbrow Ltd

Date: Thursday 11 Jul 2013

more details

Job Vacancies

Staff Profiles

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

Description:

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.

I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Jo

Jo Grinyer

Job Title: General Manager

Description:

My name is Jo Grinyer and I am the General Manager for Woodlands & Hill Brow Ltd. I am a nurse with a degree in nursing and a background in acute and specialist long-term conditions nursing, together with a wealth of experience in care home management. My main area of responsibility is to support and guide the Home Managers.

I am proud to work with managers and staff who demonstrate such a high level of commitment and care, with shared core values.

Vicky

Vicky Ayling

Job Title: Manager

Joined: 1999

Description:

I am Manager of Woodlands Residential Home. I joined the company in April 2000 as a Carer and have progressed myself over the years. I have level 2, 3, 4 and 5 Diplomas, and I'm also an internal assessor for the level 2 and 3 Diplomas.

Elizabeth

Elizabeth Butt

Job Title: Residents Liaison Manager

Joined: 2000

Description:

My name is Elizabeth and I am the Residents Liaison Manager for Woodlands & Hill Brow Ltd. My main role is to ensure a smooth and timely moving in process is achieved for our residents and their families, providing information and support at every stage of the enquiry and moving in process. I understand that this is a stressful time for all concerned and ensure that I am a point of contact for families and am always available with a friendly smile and the answers to their questions.

I absolutely love my position which allows me to meet many new people, prospective residents and their families. My role also involves spending time on a one to one basis with our residents ensuring they are happy, have everything they require and being involved in activities and outings. I also attend the Residents Committee Meeting at all of our Homes.

Janine

Janine Sherriffs

Job Title: Deputy Manager

Joined: 2014

Description:

I am Deputy Manager of Woodlands. I joined the company in 2014, I really enjoy my job and would say i was a very caring person.

Justyna

Justyna Dziaduszynska

Job Title: Senior Care Assistant

Joined: 2006

Description:

I'm originally from Poland and moved to the UK in 2005. I've worked as a Senior Care Assistant at Woodland since May 2006. I have completed my level 2 and 3 diploma and i'm currently undergoing the assessors course. This qualification will help me to train other staff members.
What I enjoy the most is spending time with our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodlands