Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 143 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430

Fees include extras such as weekly physiotherapy, chiropody every 6 weeks , our weekly trips out are also included in the fees.
We do accept Local Authority Funding providing they meet our rates.

These prices are only a guideline, please contact Woodlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Deborah Choularton (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents must not wander or show anti-social behaviour
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (27)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors welcome, no restriction on times.

Parking

  • Visitor parking on site.

Woodlands Residential Care Home Reviews (143)

Total of 143, showing 1-20
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.873) out of 10, based on 45 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 143 reviews.

Overall Experience

  • 134
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My wife (daughter of resident) and I are visiting from Australia for 6 weeks and are, and have been made extremely welcome each time we visit. The staff are friendly and always eager to help.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to write a review. Your feedback means so much to all of the Woodlands team, and we're so pleased to hear that you enjoyed your time visiting. Thank you again, and wishing you safe travels for your return to Australia.

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Overall Experience  Overall Experience 5.0 out of 5

I am visiting from Australia for six weeks.
All staff have made me feel very welcome. Nothing is too much trouble and am always greeted with a smile.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time share your positive experience. It is important to us that we ensure a warm and welcoming environment for our residents as well as visiting friends and family. Thank you again, and wishing you safe travels when you return.

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Overall Experience  Overall Experience 5.0 out of 5

We are exceptionally happy with Mum's care at Woodlands. The staff go over and above in their care and kindness. Woodlands has a homely feel, and the staff are warm and friendly to residents and to the families who visit. I feel very lucky to have found Woodlands, and mum has improved since her arrival
here 2 1/5 years ago.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to write a review, your kind feedback means so much to the team. We are so pleased that your mum has settled well into life at Woodlands, and that you feel welcomed and part of the home community. Thank you again.

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Overall Experience  Overall Experience 4.0 out of 5

Warm, friendly welcome l asked for somewhere we could go and sit quietly as this was my first visit to the home, we were shown to a very nice quiet room so l could talk with my sister who hearing difficulties hearing with noise and lots going on around her. We had been invited that afternoon to a entertainment
afternoon which was very nicely presented, only problem not enough chairs had not been put out, noted food was very nice but had been put out into a very open sunny spot, needed shading as cream and cakes were in full sunlight. The garden was beautiful full of colour l could see a lot work evolved .

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

We are so pleased that you enjoyed your visit to the home; we hope to foster an inviting environment so our residents can confidently and comfortably host their guests. We are proud of our varied activities and entertainment schedule. Thank you for taking the time to write a review.

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Overall Experience  Overall Experience 5.0 out of 5

You cannot improve on perfection. It is one of the best I have been in (I have visited quite a lot and I used to have a pet as a therapy dog/dogs) for 21 years. They were caring, friendly and my dear friend who is there is so very happy. She looks so well since she has been in Woodlands. The facilities
are amazing, the food delicious (so my friend says she and I are vegetarian).

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review of your positive experience at Woodlands. We are so pleased that your friend is so happy in our home, and we will pass on your compliments to the chef! Thank you again.

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Overall Experience  Overall Experience 4.0 out of 5

The quality of care was fantastic!. The staff and care team provide incredible bespoke care to an individual providing genuine empathy and interest in the resident no matter what their situation or needs. The whole team are incredibly welcoming to all visitors and go out of their way to support any
needs where possible. My father found a second home and family within Woodlands and we can thank them enough for everything they have did for him! Thank you to all.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review. Your father was a part of the Woodlands family and will be missed by all the team. We would like to offer you our condolences at this time, and wishing you and your family all the best for the future.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands continue to provide gold standard care for my dad who has been a resident there for the past 7 months.
Dad loves all the trips and activities that are on offer and the enrichment they provide give him the opportunity to socialise and feel part of the wider community.
The staff
are attentive to all dad's needs and communication effectively with family members about his wellbeing and health.
Woodlands is very 'resident focused', there I always something going on and in the words of my dad ' the staff are always there to help and they can't do enough for you'.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to share your experience and submit a 5-star review. We are so pleased to see your Dad settle into life at Woodlands and enjoy everything that the home has to offer.

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Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit our friend, there is always a warm and helpful reception. The staff look after the residents as if it was someone much loved in their family. There is care reflected everywhere. Garden comfort for residents and visitors, activities such as PAT drop and outside visits. Well done!
(Have
only ticked ones I can comment on!)

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to share a review of your positive experience. We are incredibly proud of the care in the home, and your feedback will mean so much to all of the Woodlands team.

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Overall Experience  Overall Experience 5.0 out of 5

This home has done a great job of settling in Mum, who moved all the way from Cornwall to be nearer her family.
It has a lovely atmosphere, and nothing is too much for the staff, very accommodating.
Thank you to you all.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

We are so pleased that your Mum has settled well into life at the home. Thank you for taking the time to leave a review, your kind feedback means so much to all of the staff at Woodlands.

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Overall Experience  Overall Experience 5.0 out of 5

We were anxious about transitioning Mum to live at Woodlands. However, our experience has been overwhelmingly positive - no negatives AT ALL!!
The litmus test was Mum herself who literally bloomed from day one at Woodlands. She has expressed no wish to return to her own home, which is a great surprise
to us.
All of her needs are met so caringly - our family have been impressed by quite how much all the staff care about their job and each and every resident.
The food is nutritious and delicious; the trips are great fun and Mum ( who would not leave her home before) has been on nearly all of them!!!
The staff member who organises the FANTASTIC entertainment, is an absolute joy and this rubs off on all the residents.
Anyone considering sending an elderly relative to Woodlands should have absolute confidence that Woodlands brings quality and positivity to the latter years.
THANK YOU SO much to the wonderful team at Woodlands

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you so much for taking the time to leave a such a positive review, reflecting you and your Mum's experience. Your 5-star feedback will mean so much to all of the team. We are so pleased at how well your Mum has happily settled into life at Woodlands, and that she enjoys the full range of activities that are available. It is a joy to have your Mum at Woodlands, thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has lived here for a year. We are a close family & when I visit the UK, I always visit for asd long as I can! The staff make you welcome & the atmosphere is very welcoming too. I know she is safe, well taken care of and never feels cold or just another body to be looked at. Thank you
for being here! I'll be back next year to say hello & thanks for all you & the staff who work very hard to make sure the residents are safe.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a positive review. It is a privilege to have your sister-in-law as part of the Woodlands family. All of the staff will be so pleased to read your feedback, thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

I'm always struck by the friendliness and "can do" attitude of the staff. The staff at every level are welcoming and kind. I'm kept well informed about the welfare of my mother and have no doubt whatsoever that she is in the best environment for her stage in life.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave us such positive feedback. Your 5-star review means so much to all of the staff at Woodlands.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Woodlands for a number of years. We have always been more than satisfied with the excellent care she has received. Mum's care needs have changed gradually over the years and her care plan has always been carefully tailored to meet these needs. Staff are friendly and courteous,
treating family and residents with respect and empathy. I would strongly recommend Woodlands to anyone looking for care for their relative.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a positive review. Your kind words will mean so much to all of the staff at Woodlands. It is an honour and a privilege to care for your Mum.

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Overall Experience  Overall Experience 5.0 out of 5

Woodlands has been the home for my 95-year-old father for 2 years now. He suffers from some vascular dementia. In that time I have found that the genuine care and love of the Woodlands team for my father has alleviated his anxiety greatly, and has kept him in good health for all of that time. Any health
issues that do occur, (and at 95 they do occur) are dealt with fast professionally and creatively. They have a "can do" attitude at Woodlands. Not only do I trust them completely with my Father's care, but I would trust them with my own should it come to that. Great care homes do exist- they just don't get in the media. Thank you Woodlands.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you so much for taking the time to leave such a positive review, the entire Woodlands team will be so pleased. It is a joy and an honour to care for your father. Thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

Communication is excellent, always able to talk to someone when I visit. Staff are very caring and upbeat. Range of activities are great and big push to include all regardless of ability/disability. Excellent individual care when my mother is frailer than usual. My mother has thrived during her time
at Woodlands.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a kind review, it means so much to the staff. Your mother is truly part of the Woodlands family. Thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

I have always found the atmosphere very encouraging and welcoming and the staff friendly and helpful.
Any questions are dealt with on the day and this instils confidence.
Any health problems have been immediately communicated to me.
The residents all seem to be happy and well looked after.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a positive review, it will mean so much to all of the team at Woodlands

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Overall Experience  Overall Experience 5.0 out of 5

My brother has been living in the care home for the past 18 months. I have to say during this time although his mental capacity has deteriorated due to dementia, his physical health has improved due to the excellent care given by all the staff in the home. Kindness goes such a long way, and that's apparent
in buckets.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave such a kind review, it will mean so much to all the staff.

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Overall Experience  Overall Experience 5.0 out of 5

Mum is now in her third year at Woodlands and is well looked after. She is gradually losing her independence and the team have been very good at responding to this by adjusting the care and support that she needs. This has not been easy for her to accept but the team remain sensitive to her frustrations
and mood changes, and are always trying to support her. Communication with the home is excellent - there is always someone available if we need to get in touch, and we are always kept informed of any significant changes or issues. There is also a lot of thought and effort put into organising a wide range of different activities each week for the residents.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, your positive feedback means so much to all the staff.

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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, overall service at Woodlands is excellent. My mother is happy and enjoys the activities, and it is nice to know she is being looked after so well. The care provided is great and the staff really helpful. Thanks for all your help.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, it will mean so much to all the staff at Woodlands.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been in Woodlands for 14 months. She is very happy and enjoys the wide and varied range of activities that are offered and participates in as many as she can. She has made a few good friends since she moved in and has nothing but glowing compliments for the staff and the food. The regular
trips out for coffee, museums, to the local pubs and garden centres are all included in her fees and she makes the most of these when she can. The weekly newsletters with pictures of the residents enjoying their activities and the following week's programme are especially helpful. I have found the staff at Woodlands amazing. They are all very helpful, caring and completely "on the ball". The moment I arrive I am made to feel welcome and whoever is on the front desk always knows where Mum is, what she's doing etc. She has personalised her room so it really feels like her home. I wouldn't hesitate to recommend Woodlands to anyone who is looking for somewhere for their loved one.

Reply from Hannah Webb, HR & Finance Advisor at Woodlands Residential Care Home

Thank you for taking the time to leave a review, it will mean so much to all of the team. We are so pleased your Mum is happily settled.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Woodlands Residential Care Home is calculated as follows: ( (460 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 521 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (14)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.

Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Frequently Asked Questions about Woodlands Residential Care Home

What types of Care is Woodlands Residential Care Home registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodlands Residential Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Woodlands Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands Residential Care Home to the centre of Fleet?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Residential Care Home to verify any information. View our terms and conditions. Woodlands Residential Care Home has an Enhanced Service - more info.