






Woodlands is a thirty-nine bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.
Trained carers provide 24-hour care and support for the residents, helping to...
Care Provided by Woodlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Woodlands Residential Care Home for full pricing details and T&Cs.
Contact Woodlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Victoria (Vicki) Morl (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (27)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome, no restriction on times.
Parking
- Visitor parking on site.
Woodlands Residential Care Home Reviews (162)
Woodlands Residential Care Home has a Review Score of 9.9 (9.875) out of 10, based on 52 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 162 reviews.
There's always a wide variety of activities and outings, which so many residents truly enjoy. The beautifully maintained gardens also bring a lot of joy to everyone. Woodlands provides not just care, but a genuine sense of community and home. I would not hesitate to recommend this beautiful home.
Thank you for taking the time to share your positive experience of Woodlands. It's fantastic to see how well your aunt has settled into life at the home, she is truly part of the Woodlands family. We take great pride and care in offering a variety of activities and maintaining a beautiful home and gardens so our residents can enjoy full and happy lives at Woodlands. Thank you again.
My mother has been a resident at Woodlands for 3 years now. Throughout her time there she has been very happy about the care she receives from everyone. Nothing is too much trouble for the staff who are there at a push of her button. At 102 yrs now she is more frail causing her care to be readjusted and more closely monitored which the management have dealt with superbly. All the family feel very happy to have found this care home for her.
Thank you for taking the time to write a review, it means so much to all of the Woodlands team. It's a joy to have your mother as part of the Woodlands family, and see her happily settled into life at the home. Thank you again.
All the staff at Woodlands are very caring, approachable, friendly and supportive to us and our mother. We know that she is safe; her wellbeing and daily care are exceptional. They ensure she, along with all the other residents, has regular outings and, along with mental stimulation, etc on a daily basis. We as a family have regular updates on how she is doing, and they are extremely approachable if we have any concerns or wish to have a discussion. I cannot recommend them highly enough.
Thank you for your kind words. The positive feedback is greatly appreciated by all of the team. We are so pleased that you have recognised our fantastic care and communication.
I am very impressed with the care and attention to detail my aunt has received since recently moving to Woodlands. They made her feel very welcome on her arrival, listening carefully to her preferences and since then have been extremely helpful. They have also been very good at organising an early GP review and giving my aunt several opportunities to go out on trips which she has enjoyed.
It's been a pleasure to support your aunt with her move, and fantastic to see how well she has settled into a full and active life at Woodlands. Thank you for taking the time to write a review, it's greatly appreciated by all of the team.
The staff are very caring and approachable when guidance/help is needed. The safety/security section was graded satisfactory due to a couple of nighttime instances with 2 different residents entering my mother's bedroom during the night, causing distress. The rooms are overall good, but could do with plumper pillows on the bed.
Thank you you for taking the time to leave a review, and for sharing how caring our team are. The safety of our residents is paramount. We value all feedback, so please don't hesitate to get in touch with the management team if you would like to discuss anything in further detail.
My wife (daughter of resident) and I are visiting from Australia for 6 weeks and are, and have been made extremely welcome each time we visit. The staff are friendly and always eager to help.
Thank you for taking the time to write a review. Your feedback means so much to all of the Woodlands team, and we're so pleased to hear that you enjoyed your time visiting. Thank you again, and wishing you safe travels for your return to Australia.
All staff have made me feel very welcome. Nothing is too much trouble and am always greeted with a smile.
Thank you for taking the time share your positive experience. It is important to us that we ensure a warm and welcoming environment for our residents as well as visiting friends and family. Thank you again, and wishing you safe travels when you return.
We are exceptionally happy with Mum's care at Woodlands. The staff go over and above in their care and kindness. Woodlands has a homely feel, and the staff are warm and friendly to residents and to the families who visit. I feel very lucky to have found Woodlands, and mum has improved since her arrival here 2 1/5 years ago.
Thank you for taking the time to write a review, your kind feedback means so much to the team. We are so pleased that your mum has settled well into life at Woodlands, and that you feel welcomed and part of the home community. Thank you again.
Warm, friendly welcome l asked for somewhere we could go and sit quietly as this was my first visit to the home, we were shown to a very nice quiet room so l could talk with my sister who hearing difficulties hearing with noise and lots going on around her. We had been invited that afternoon to a entertainment afternoon which was very nicely presented, only problem not enough chairs had not been put out, noted food was very nice but had been put out into a very open sunny spot, needed shading as cream and cakes were in full sunlight. The garden was beautiful full of colour l could see a lot work evolved .
We are so pleased that you enjoyed your visit to the home; we hope to foster an inviting environment so our residents can confidently and comfortably host their guests. We are proud of our varied activities and entertainment schedule. Thank you for taking the time to write a review.
You cannot improve on perfection. It is one of the best I have been in (I have visited quite a lot and I used to have a pet as a therapy dog/dogs) for 21 years. They were caring, friendly and my dear friend who is there is so very happy. She looks so well since she has been in Woodlands. The facilities are amazing, the food delicious (so my friend says she and I are vegetarian).
Thank you for taking the time to leave a review of your positive experience at Woodlands. We are so pleased that your friend is so happy in our home, and we will pass on your compliments to the chef! Thank you again.
The quality of care was fantastic!. The staff and care team provide incredible bespoke care to an individual providing genuine empathy and interest in the resident no matter what their situation or needs. The whole team are incredibly welcoming to all visitors and go out of their way to support any needs where possible. My father found a second home and family within Woodlands and we can thank them enough for everything they have did for him! Thank you to all.
Thank you for taking the time to leave a review. Your father was a part of the Woodlands family and will be missed by all the team. We would like to offer you our condolences at this time, and wishing you and your family all the best for the future.
Dad loves all the trips and activities that are on offer and the enrichment they provide give him the opportunity to socialise and feel part of the wider community.
The staff are attentive to all dad's needs and communication effectively with family members about his wellbeing and health.
Woodlands is very 'resident focused', there I always something going on and in the words of my dad ' the staff are always there to help and they can't do enough for you'.
Thank you for taking the time to share your experience and submit a 5-star review. We are so pleased to see your Dad settle into life at Woodlands and enjoy everything that the home has to offer.
(Have only ticked ones I can comment on!)
Thank you for taking the time to share a review of your positive experience. We are incredibly proud of the care in the home, and your feedback will mean so much to all of the Woodlands team.
It has a lovely atmosphere, and nothing is too much for the staff, very accommodating.
Thank you to you all.
We are so pleased that your Mum has settled well into life at the home. Thank you for taking the time to leave a review, your kind feedback means so much to all of the staff at Woodlands.
The litmus test was Mum herself who literally bloomed from day one at Woodlands. She has expressed no wish to return to her own home, which is a great surprise to us.
All of her needs are met so caringly - our family have been impressed by quite how much all the staff care about their job and each and every resident.
The food is nutritious and delicious; the trips are great fun and Mum ( who would not leave her home before) has been on nearly all of them!!!
The staff member who organises the FANTASTIC entertainment, is an absolute joy and this rubs off on all the residents.
Anyone considering sending an elderly relative to Woodlands should have absolute confidence that Woodlands brings quality and positivity to the latter years.
THANK YOU SO much to the wonderful team at Woodlands
Thank you so much for taking the time to leave a such a positive review, reflecting you and your Mum's experience. Your 5-star feedback will mean so much to all of the team. We are so pleased at how well your Mum has happily settled into life at Woodlands, and that she enjoys the full range of activities that are available. It is a joy to have your Mum at Woodlands, thank you again.
My sister-in-law has lived here for a year. We are a close family & when I visit the UK, I always visit for asd long as I can! The staff make you welcome & the atmosphere is very welcoming too. I know she is safe, well taken care of and never feels cold or just another body to be looked at. Thank you for being here! I'll be back next year to say hello & thanks for all you & the staff who work very hard to make sure the residents are safe.
Thank you for taking the time to leave such a positive review. It is a privilege to have your sister-in-law as part of the Woodlands family. All of the staff will be so pleased to read your feedback, thank you again.
I'm always struck by the friendliness and "can do" attitude of the staff. The staff at every level are welcoming and kind. I'm kept well informed about the welfare of my mother and have no doubt whatsoever that she is in the best environment for her stage in life.
Thank you for taking the time to leave us such positive feedback. Your 5-star review means so much to all of the staff at Woodlands.
Mum has been a resident of Woodlands for a number of years. We have always been more than satisfied with the excellent care she has received. Mum's care needs have changed gradually over the years and her care plan has always been carefully tailored to meet these needs. Staff are friendly and courteous, treating family and residents with respect and empathy. I would strongly recommend Woodlands to anyone looking for care for their relative.
Thank you for taking the time to leave such a positive review. Your kind words will mean so much to all of the staff at Woodlands. It is an honour and a privilege to care for your Mum.
Woodlands has been the home for my 95-year-old father for 2 years now. He suffers from some vascular dementia. In that time I have found that the genuine care and love of the Woodlands team for my father has alleviated his anxiety greatly, and has kept him in good health for all of that time. Any health issues that do occur, (and at 95 they do occur) are dealt with fast professionally and creatively. They have a "can do" attitude at Woodlands. Not only do I trust them completely with my Father's care, but I would trust them with my own should it come to that. Great care homes do exist- they just don't get in the media. Thank you Woodlands.
Thank you so much for taking the time to leave such a positive review, the entire Woodlands team will be so pleased. It is a joy and an honour to care for your father. Thank you again.
Communication is excellent, always able to talk to someone when I visit. Staff are very caring and upbeat. Range of activities are great and big push to include all regardless of ability/disability. Excellent individual care when my mother is frailer than usual. My mother has thrived during her time at Woodlands.
Thank you for taking the time to leave such a kind review, it means so much to the staff. Your mother is truly part of the Woodlands family. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 15 Jun 2026
Residents at Woodlands enjoyed a wonderful visit from some fascinating birds of prey. Highlights included meeting Bailey the owl, whose calm presence captivated everyone, and a lively kookaburra that brought...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
There are no upcoming events for Woodlands Residential Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Woodlands Residential Care Home.
Meet the Team (9)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

My name is Vicki, and I love my role as Home Manager at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health, as well as domiciliary care. My passion is in elderly care; everyone is unique and has an interesting story to tell. Throughout my time, I have gained a number of qualifications, such as NVQs at Levels 2, 3, and 4, and a Level 5 Diploma in Health & Social Care and Management. I am proud to work for a company that puts the residents at the forefront of everything they do.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

My name is Debbie Choularton, and I was the Home Manager for Woodlands, and have recently changed roles to Activities Coordinator. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely, and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
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