






Woodlands is a thirty-nine bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.
Trained carers provide 24-hour care and support for the residents, helping to...
Care Provided by Woodlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Woodlands Residential Care Home for full pricing details and T&Cs.
Contact Woodlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Victoria (Vicki) Morl (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (27)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome, no restriction on times.
Parking
- Visitor parking on site.
Woodlands Residential Care Home Reviews (162)
Woodlands Residential Care Home has a Review Score of 9.9 (9.875) out of 10, based on 52 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 162 reviews.
She is very deaf, which makes communication with other residents quite difficult.
At present, Mother is experiencing some stress, due to family circumstances and the staff, particularly the manager, have shown great sympathy and understanding and gone overboard to try to help Mother through this difficult time. The staff have expressed worries when Mother loses weight and called the GP for advice and give her whatever food they think she might be tempted by.
We felt that during the pandemic Mother, and indeed all the residents, were excellently cared for and protected, as much as humanly possible.
When the staff are helping Mother, they always seem kind and thoughtful, very caring towards her.
My husband and I are very pleased with the care that Mother has, now she is living in Woodlands and feels confident with the care that she is receiving.
Thank you very much for your kind words, all the staff at Woodlands love having your mother in the home and caring for her. They will be thrilled to see your thoughts on their hard work.
Dad has been at Woodlands for 8 months now. We are so pleased to have found him a place to live where his physical and medical needs are well met, and where he is truly cared for as a whole person. When Dad agreed to us looking into residential care, his main concern was that "the staff have the right attitude". The staff at Woodlands are second to none; the atmosphere warm and friendly. From the outset, the manager and all her staff got to know Dad as an individual, and did a wonderful job helping him settle in. He has flourished in their care, and is happier than we could have imagined when he was widowed last year after 62 years of loving marriage. Dad has made new friends and enjoys all the activities and visits - from cooking and flower arranging to exercise classes, minibus outings, games, singing, arts and crafts, he always has something to tell us about! He loves the garden, for daily walks and sitting in the courtyard, and is very impressed with the plentiful, tasty food.
Thank you so much for your kind review. We are so pleased your father has settled in so well and is happy at Woodlands. All the staff really love having him in the home. They will all be so pleased to see your review.
We have been so impressed with the level of care and compassion. The manager, receptionist and all of the staff could not have been more kind, friendly and helpful to both our mother as well as to ourselves. You all come together to create the most wonderful team, and we will be forever grateful for the love, dignity and respect shown to her, which provides her with a secure and happy environment.
We would not hesitate to recommend Woodlands, with heartfelt thanks to all.
Thank you so very much for such a lovely, thoughtful review. Everyone will be so pleased to see their dedication is noticed and appreciated. We are honoured to care for your Mother at Woodlands.
Many thanks to you all.
Thank you so very much for your kind, thoughtful review. All of the staff will be truly thrilled to see it. We are honoured to care for your mother-in-law and love having her in the home.
Woodlands has been great in settling my mother into the home. The staff are very caring and kind. Woodlands provide stimulating activities throughout the day.
Thank you so much for taking the time to do this review for Woodlands. We are thrilled your mum is settling into the home and enjoying the activities our team put on.
Ever since my nan became a resident she has been well looked after, the staff are amazing and super friendly - nothing is too much trouble.
During the pandemic they were great, always keeping us informed and even arranging regular video calls to keep the spirits up.
Overall very well run and I would not hesitate to recommend them to family or friends.
Thank you so much for your kind review. We are honoured to care for your grandmother.
Mum has been in Woodlands for nearly 3-years now. She is extremely happy there and tells us whenever we see her. They understand her needs and her character and treat her like a family member. Nothing is too much trouble. Knowing she is safe and so well cared for, takes such a lot of pressure off of a very stressful situation when a loved one has to go into care.
Thank you so much for this lovely review for Woodlands; the staff will be so pleased to read it. We are honoured to care for your Mother and love having her in the home with us.
Staff are excellent at their jobs. Plenty of activities to keep them occupied.
Thank you so much for taking the time to do this review for Woodlands, the staff will be thrilled to see it.
The staff are friendly and professional. The home is clean and inviting. My grandfather loves living here.
Thank you for taking the time to do this review. We are all so happy to have your Grandfather living at Woodlands and we are thrilled he is so happy.
The managers and the entire staff are so friendly, kind and caring. I am so pleased that my mother-in-law is being cared for in such a lovely environment. The way they have adapted to the ever-changing conditions brought about by the pandemic has been most impressive. The visiting arrangements have been cleverly implemented to ensure residents and their family and friends can continue to visit and now meet up. At the same time, there are well planned and executed arrangements to ensure the residents and staff are protected from the Coronavirus.
Thank you very much for your kind and thoughtful review. We are so pleased to have your mother in law with us at Woodlands and that you are enjoying your visits.
My mum has been at Woodlands Residential Care Home for the last year. The staff are giving Mum excellent care, especially through Covid. I was so pleased last week to be able to visit Mum inside the care home and finally being able to hold Mum's hand after a year of lockdown, it was wonderful. I very much look forward to my next visit. I wouldn't hesitate to recommend Woodlands.
Thank you so much for taking the time to do a lovely review for Woodlands. The staff will be thrilled to see it. We are also so happy to welcome families back into the home.
The staff at Woodlands are fantastic. Despite being put under intense pressure, as a result of Covid, they have only ever been caring, helpful and kind.
Thank you for taking the time to review Woodlands. The staff will all be pleased to read your remarks.
My father is a long term resident of Woodlands and I cannot thank the staff enough for giving him such amazing care while he has been there. Every day he has been there he has been treated with dignity, patience and understanding. I am kept constantly informed of the trips, fun and games he participated in and seeing him so happy in his final years has given his family a great sense of comfort and relief that he is in safe hands. I cannot praise the staff enough and indeed the whole management of the residential home, they keep a high standard at all times and put the residents first. It was really hard to find a place my father would be able to call home but we did. Thank You.
Thank you very much for your kind review, the staff will be very pleased to receive it. We are so pleased your father is happy at Woodlands and we are so honoured to care for him.
My mum is in Woodlands and has been for 2 years. There are no words to describe our gratitude to the staff there for their love and care for our mum. They are incredible human beings. During COVID their first thought is for the residents who they call family. They understand that as families we miss them but do everything possible to keep us updated through FaceTime, weekly updates and pictures. Thank you from the bottom of our hearts. They really are outstanding.
Thank you very much for taking the time to do a review for Woodlands. The staff will be so pleased to see your appreciation for their dedication. We are all truly honoured to care for your Mother.
Very sadly my mum passed away at the end of October. Everything was made so much more bearable by the fantastic kindness and support from all the staff for her and myself as I live so far away. They really are like family. After a short stay in hospital all my mum wanted was to go 'home' back to Woodlands.
I would recommend Woodlands without any hesitation.
Thank you so much for your lovely review for Woodlands. The staff will be so pleased to see your appreciation. We were honoured to care for your Mother at Woodlands, we miss her very much.
Woodlands is a great place for my Mum. She always feels cared for as all the staff treat her like family as they do with all the residents. It is a very welcoming and friendly environment with a full activity programme each day to keep everyone active physically and mentally. My Mum is regularly saying how good the food is and the more than ample portions. On top of the activities, there is a beautiful garden, regular visits from a hairdresser, physiotherapist and local Doctor. The management and staff have been fantastic in the current situation. Applying common sense from their medical experience to keep the residents and staff safe.
Thank you very much for taking the time to do a review for Woodlands. All of the staff will be thrilled to see your appreciation. We are also very pleased your mum is happy and enjoys living at Woodlands.
We have been kept informed, every time there is a change in government guidelines.
Thanks to all the staff.
Thank you very much for taking the time to do a review for Woodlands. All of the staff will be pleased to receive your appreciation for their hard work. We are honoured to have your Mum in the home.
My father-in-law joined the residents at Woodlands this year after his wife passed away. We visited many of the homes in this area and Woodlands felt the most homely and welcoming. Lots of the residents were up and about and the staff seemed very attentive and caring. It has been a really difficult time for everyone with the Covid19 outbreak but the staff have done an amazing job in keeping the residents safe and well and there is always plenty going on to keep them occupied. We can't praise Woodlands highly enough. When we asked my father-in-law what were the main things he liked about Woodlands he said the staff are brilliant, he likes his room but also being able to spend time in the lounge and the food is very good. The staff work really hard to keep everybody happy and they go out of their way to arrange FaceTime calls and safe visits in a new gazebo in the garden which has comfy seats and heating.
Thank you so much for your kind words. We are very glad your father-in-law is so happy at Woodland. All of the staff will be pleased to see your appreciation.
I am so grateful that my mother has been looked after so well during lockdown and after. It has been such a difficult time for everyone but to know that she is safe is a great relief.
Thank you so much for taking the time to do a review for Woodlands. The staff will be so pleased to receive your appreciation. We are honoured to be able to care for your mother.
My mum has been a resident at Woodlands for some 5 1/2 years now and in that time I have not seen anything of concern to me whatsoever. The staff are always polite and attentive. I am however unhappy that my mum, as a self-funder, does not get the more favourable rates that council/government residents enjoy. I would welcome your comments on this! I thank you all for your continued care of my mum.
It is pleasure having your Mother live with us. Thank you very much for your review. We don't differentiate between private fee payers and council-funded residents everyone is treated the same and pays the same.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 15 Jun 2026
Residents at Woodlands enjoyed a wonderful visit from some fascinating birds of prey. Highlights included meeting Bailey the owl, whose calm presence captivated everyone, and a lively kookaburra that brought...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
There are no upcoming events for Woodlands Residential Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Woodlands Residential Care Home.
Meet the Team (9)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

My name is Vicki, and I love my role as Home Manager at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health, as well as domiciliary care. My passion is in elderly care; everyone is unique and has an interesting story to tell. Throughout my time, I have gained a number of qualifications, such as NVQs at Levels 2, 3, and 4, and a Level 5 Diploma in Health & Social Care and Management. I am proud to work for a company that puts the residents at the forefront of everything they do.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

My name is Debbie Choularton, and I was the Home Manager for Woodlands, and have recently changed roles to Activities Coordinator. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely, and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Residential Care Home to verify any information. View our terms and conditions. Woodlands Residential Care Home has an Enhanced Service -more info.