Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
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9.9 145 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430

Fees include extras such as weekly physiotherapy, chiropody every 6 weeks , our weekly trips out are also included in the fees.
We do accept Local Authority Funding providing they meet our rates.

These prices are only a guideline, please contact Woodlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Deborah Choularton (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents must not wander or show anti-social behaviour
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome, no restriction on times.

Parking

  • Visitor parking on site.

Woodlands Residential Care Home Reviews (145)

9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.858) out of 10, based on 48 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodlands Residential Care Home
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Total of 145, showing 101-120
Review from J T (Friend of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had the pleasure of visiting a close friend who is residing here. We were met by a staff member who was very polite, cheerful and friendly. The care home was clean, tidy, nicely decorated and furnished. Our friend was very happy to be there! He said his care was excellent and that he felt very much
at home.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

We are so pleased that your friend is happy at Woodlands. Thank you for your kind review acknowledging the cheerfulness and excellent care of our staff and the tidiness of the home.

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Review from D N (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been living at Woodlands for 5 months and would not want to be anywhere else. He feels safe and very well looked after. The staff are very kind and caring towards him. He loves the activities that are laid on for the residents and feels he is living life on holiday. The staff are very
good at responding to all his needs and requirements. As a family, we are so pleased to have found Woodlands.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind review. We are so happy your father feels safe and very well looked after, we love to have him in the home.

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Review from D B (Son of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is content and safe. She is looked after very well and the staff could not be more kind and considerate.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It is an honour to look after your mum and it is good of you to write such a positive review, it means a lot to all the staff.

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Review from Laraine B (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who has dementia, came to Woodlands just over a year ago and it has been a huge relief to his family that he quickly settled in and is extremely happy. The staff are amazing, always ready to help with a smile and interact with the residents all the time. I always get a cheery welcome whenever
I visit Dad and kept up to date with his care and any health issues. We are extremely satisfied with Woodlands and would recommend it to friends needing help with a relative every time!
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It's a pleasure to care for your father, and it's lovely to see him feeling at home at Woodlands.

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Review from Vivienne B (Daughter-in-law of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Woodlands. The staff are so kind, caring and patient with all the residents. Joan has a lovely garden room and en-suite, which is always clean and tidy. She has three full meals a day, with great choice and variety. The medical care is excellent too. I would definitely
recommend Woodlands.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review of Woodlands, your kind words mean so much to the staff and it is a pleasure looking after your mother-in-law.

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Review from Barry H (Son of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff show great patience and sensitivity when dealing with residents, some of whom can be abusive and occasionally violent towards them; despite this, the staff are friendly and helpful. I have nothing but praise for them. The rooms are ample size and the en-suite means residents have only a few
steps to go to the toilet. The standard far exceeds other 'homes' that I inspected before choosing Woodlands.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for acknowledging how patient and caring our staff are and thank you for choosing Woodlands for your Mother.

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Review from Mike G (Nephew of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodlands has a genuine family atmosphere with people who care for the residents whatever their capacity or behaviour. My aunt has flourished at Woodlands and the care she has received has been outstanding.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

It is a pleasure caring for your Aunt and making her feel at home at Woodlands.

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Review from C W (Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delightful staff in pleasant surroundings but following two points


1 - Heating too high - especially at night.
2 - Disappointing not licensed to distribute medication during night hours.

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Review from I T (Grandson of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care team. Great range of activities and the food always looks a very high standard. My grandmother is very well looked after there.
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Review from L T (Granddaughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodlands provide a very caring and friendly home for my grandma. The team regularly check up on her and the home provide a range of activities for the residents which keep them active and entertained.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you. Your grandma is a pleasure in the home. We are very pleased she is happy with us.

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Review from J T (Daughter-in-law of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly. If I have any concerns about my mother-in-law, the staff are very informative. When I look at my mother-in-law's activity timetable there are plenty of activities to entertain and occupy her.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. We are pleased to have your mother-in-law with us and that she enjoys the activities.

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Review from D M (Granddaughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel like they care for and look after my nan to a high standard.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review, it is very much appreciated. We are very pleased to be able to care for your Nan.

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Review from Adam F (Son-in-law of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodlands have been excellent in making my father in law feel settled and cared for. Previously he was living at home and forgetting to always eat and take his medication and had a number of falls.
The whole team at Woodlands have helped him to reduce these falls and he enjoys living in the home and
taking part in the activities.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. All the team at Woodlands appreciate your comments and it's nice to see your Father in Law settle so well at Woodlands.

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Review from Michael H (Nephew of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care at Woodlands is excellent. The staff are very friendly. The only disappointment for my Uncle is the activities. The activities are nowhere near as good as they were in 2018. I gather there is a new activities lady in charge. The residents need to provide their input as to what they
would like on the activities programme so that this can be improved to make his day more enjoyable and the other residents.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for acknowledging the excellent care provided by the staff at Woodlands. Currently, we are working with a new team of activity coordinators to achieve the right mix of activities for all of our residents who live at Woodlands. We appreciate your frank feedback.

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Review from David M (Regular Volunteer) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer who visits the Woodlands care home regularly to help out with activities and provide audio and photographic media as required. The home provides care for residential care with provision for those in the early stages of dementia. The staff are well trained, attentive and enthusiastic
about the care they give. The gardens are particularly beautiful and the residents spend a lot of time outside, weather permitting.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your kind comments and review at Woodlands. All of the team at Woodlands appreciate your help and time.

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Review from S P (Sister of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is very happy at Woodlands.
Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for taking the time to review Woodlands. We are so pleased your sister is happy with us. Our residents happiness is our priority.

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Review from I S (Son of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident for a year and they were excellent dealing with all her needs. She suffered from dementia. The facilities and staff are excellent. There is a real personal touch. My Mum passed away and the end of life treatment was excellent with brilliant support throughout. It is a highly professional
team.
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Review from L B (Daughter-in-law of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very quickly. She loves the staff who are so friendly and kind, making sure she has everything she needs.


The home is clean and the food is very is very good with all Mum's favourites. She joins in with all the activities and chatting to the other ladies. I am so happy with our

choice of Woodlands for Mum.
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Review from Christopher P (Son of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Woodlands Care home have been excellent/outstanding re the care of my 91-year-old father as well as their care and understanding for his relatives.
We moved my father from another care home where they asked him to 'quit' because they were unable to care for him as he had a fall whilst
out with a carer from said home, this spoke volumes of the poor care he was receiving, unfortunately I am unable to mention the name of the previous care home.
Since being at Woodlands my father's health has needed monitoring, partly because of the move and its impact upon him. The Woodlands team were there to help, guide, assist me and my family and care for my father in a professional and dignified manner, yes there have been a few teething problems but the willingness of all the staff have made what could have been a horrible experience a pleasant and rewarding time.
My dad is happy, comfortable, well looked after and as content as possible given the circumstances.
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Review from K G (Niece of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are attentive and treat all residents with dignity and care.


There is an excellent range of activities which is stimulating and regularly reviewed. The staff put a lot of effort into encouraging residents to join in and especially join the trips out. The senior management at Woodlands foster

a 'family' atmosphere and include and support the resident's family.


We are very happy to be part of Woodlands' family.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Woodlands Residential Care Home is calculated as follows: ( (483 Excellents x 5) + (67 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 556 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Debbie

Debbie Chorlarton

Job Title: Home Manager Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.

Ben

Ben Smith

Job Title: Resident Liaison Manager Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.

Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

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