






Woodlands is a thirty-nine bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.
Trained carers provide 24-hour care and support for the residents, helping to...
Care Provided by Woodlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Woodlands Residential Care Home for full pricing details and T&Cs.
Contact Woodlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Victoria (Vicki) Morl (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (27)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome, no restriction on times.
Parking
- Visitor parking on site.
Woodlands Residential Care Home Reviews (162)
Woodlands Residential Care Home has a Review Score of 9.9 (9.875) out of 10, based on 52 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 162 reviews.
Woodlands was my own choice of care home to be a resident and it was the best choice I have made, ever. I was impressed with the welcome and treatment I received but the care and support I have received in the last month has been outstanding. Particularly as my only daughter lives in France and there is no opportunity to communicate, they arranged for me to FaceTime with my daughter.
Thank you so much for your kind words. We are honoured to have you here with us at Woodlands. The staff will be thrilled to receive this review.
I think the management and staff of Woodlands have done a sterling job of keeping the residents safe from COVID so far, whilst ensuring the families are kept informed and connected. Staff have gone the extra mile to enable video calling and it is much appreciated. The socially distanced meetups under the gazebo are great and I hope they continue.
Thank you for taking the time to review Woodlands and for your feedback. The staff will be thrilled to hear your appreciation of all their hard work.
It has been so reassuring to know that my father has been so well cared for.
Thank you very much for taking the time to review Woodlands we really appreciate your feedback on how we are dealing with Covid-19 it is a real pleasure having your father in our home.
Dad is looked after very well. All of the staff are very friendly and attentive. He gets all the support he needs. The home is always very clean and warm and feels "homely". The staff always keep me informed of what is happening particularly in relation to dads health and well-being.
Thank you very much for your kind review. All the staff at Woodlands will be very pleased to receive it. We all feel very honoured to care for your father that he feels at home.
Before taking up a place, we visited quite a few homes and, though some were good, only Woodlands offered the combination of homeliness, companionship and high standard of care that we were looking for. My mother loved flowers and trees so the view from her room was perfect for her though she wasn’t able to actually spend time in the gardens. We were impressed by the standard of maintenance and how frequently the maintenance team were there making improvements. Residential care for the elderly isn’t cheap but when you stop and think about what is involved, we regarded Woodlands as good value for money. In the period leading up to my mother’s death, the situation was made extremely difficult for all concerned by the Covid lockdown. The staff dealt with it calmly, thoroughly and thoughtfully. We could not have asked for more.
Thank you so much for talking the time to do such a kind review. All the staff will be pleased to see it. We are honoured to have cared for your Mother.
Very happy with the care provided and Mum is happy. The staff are amazing and prepared to talk things through. Nothing is too much trouble. The standard of activities has slipped but there is, I'm pleased to see, a plan in place to address this. I can't stress enough how great the staff are.
Thank you for your kind words about the care team at Woodlands. Everyone enjoys caring for your Mum. Our regular activities lady is now back from leave too, which will please your Mum.
My father has been here since April 2018. He has settled in very quickly and always tells me how much he loves being here. The staff are always friendly and helpful and care for my father. I receive regular updates regarding his care plan and GP visits etc.
Thank you very much for your kind words. All of the staff love to care for him in the home and will be thrilled with your review.
The staff at Woodlands could not have been more caring towards my mum. They helped her with her needs with as much care and compassion as I would have done but with much more knowledge and expertise.
Thank you very much for your kind review. We are so pleased your Mother was happy at Woodlands and we couldn't be more happy for her that she made Woodlands her home.
My mother has been at Woodlands for the past 3 years. She is now in palliative care. The staff have been wonderful, they really do everything you could wish for. Their "outstanding" rating is well justified.
Thank you so much for acknowledging the outstanding care our staff provide. We are very honoured to care for you Mother.
Everyone at the Woodlands gets a gold star.
Thank you very much for completing this review. We have been truly honoured to have cared for you Mother-in-Law. Thank you also for acknowledging our wonderful staff, your review will mean so much.
My grandmother was very happy here. She was extremely well looked after and loved all the staff. They all went out of their way to help - nothing was too much trouble. The activities were great and she was not forced to join in if she wasn't up to it.
Thank you for your review and for acknowledging our dedicated care staff who all are honoured to care for your grandmother.
My granddad loves living at Woodlands, he enjoys daily activities and going out on trips. Woodlands is always clean, tidy and his room is cleaned daily. Granddad loves having a laugh and joke with all the staff.
Thank you very much for your kind review. We are so happy to have your grandad in our home and we are very pleased he is so happy at Woodlands.
My nan lives at Woodlands and really enjoys the daily activities that are on each and every day. My nan loves her room and how it is cleaned every day and she thinks the staff are amazing, very friendly and approachable and they look after my nan wonderfully. Woodlands is a fantastic home.
Thank you very much for taking the time to do the reviews. We are so pleased your Nan is happy. She is a lovely lady and enjoys joining in on all of the activities.
Apart from providing a safe, carefree environment, the care/support staff always go the extra mile to make both residents a family members feel welcome. I can relax, knowing full well that my uncle is in good hands. Faultless.
Thank you so much for your kind review. We are so pleased your Uncle is happy at Woodlands and that you always feel welcome and comfortable in the home.
Mum seems to be happy and contented compared to living on her own at home. She is in a safe, secure and friendly environment.
Thank you for the review and it is lovely to hear your Mum is happy living at Woodlands. I have passed on your feedback to the home Manager and cleaning team to address your concerns.
My Mum came to live at Woodlands following a stay in hospital. She was very poorly and we did not expect her to be with us for long. However, the staff at Woodlands are little short of miracle workers and Mum picked up and is now very happy to live there and she has said that she feels she is living amongst friends and feels safe there. She enjoys a little harmless banter with the staff who are all so kind and caring and Mum is allowed to feel she is being useful by undertaking little jobs to help out. She enjoys occasional trips out in the minibus and other activities in the home. It is such a comfort for our family to know that Mum is living in such a caring, safe environment. I cannot recommend Woodlands highly enough.
Thank you very much for your review. We are all so pleased with your Mums improvement and love that she enjoys the home so much.
I find all the staff to be very caring and friendly. Family and friends are always made to feel very welcome. I am always kept informed of any medical issues concerning my father and he is seen by a doctor on a regular basis. The rooms are light and airy and always kept clean, and personal laundry is very well taken care of. Well done everyone at Woodlands, you are very much appreciated.
Thank you for doing a review for Woodlands. We are so pleased you always feel welcome and kept informed.
We had the pleasure of visiting a close friend who is residing here. We were met by a staff member who was very polite, cheerful and friendly. The care home was clean, tidy, nicely decorated and furnished. Our friend was very happy to be there! He said his care was excellent and that he felt very much at home.
We are so pleased that your friend is happy at Woodlands. Thank you for your kind review acknowledging the cheerfulness and excellent care of our staff and the tidiness of the home.
My father has been living at Woodlands for 5 months and would not want to be anywhere else. He feels safe and very well looked after. The staff are very kind and caring towards him. He loves the activities that are laid on for the residents and feels he is living life on holiday. The staff are very good at responding to all his needs and requirements. As a family, we are so pleased to have found Woodlands.
Thank you for your kind review. We are so happy your father feels safe and very well looked after, we love to have him in the home.
Mum is content and safe. She is looked after very well and the staff could not be more kind and considerate.
It is an honour to look after your mum and it is good of you to write such a positive review, it means a lot to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 15 Jun 2026
Residents at Woodlands enjoyed a wonderful visit from some fascinating birds of prey. Highlights included meeting Bailey the owl, whose calm presence captivated everyone, and a lively kookaburra that brought...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
There are no upcoming events for Woodlands Residential Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Woodlands Residential Care Home.
Meet the Team (9)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

My name is Vicki, and I love my role as Home Manager at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health, as well as domiciliary care. My passion is in elderly care; everyone is unique and has an interesting story to tell. Throughout my time, I have gained a number of qualifications, such as NVQs at Levels 2, 3, and 4, and a Level 5 Diploma in Health & Social Care and Management. I am proud to work for a company that puts the residents at the forefront of everything they do.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

My name is Debbie Choularton, and I was the Home Manager for Woodlands, and have recently changed roles to Activities Coordinator. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely, and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
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