Woodlands Residential Care Home

174/178 Reading Road South, Church Crookham, Fleet GU52 6AE
Review Us
9.9 143 Reviews
  • Woodlands Residential Care Home, Fleet
Woodlands is a thirty-nine-bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.

Trained carers provide 24-hour care and support for the residents, helping to support them in their chosen lifestyle choices and care needs. Residents' dignity and independence are respected at all times. There is a full activities and social programme for residents to participate and enjoy.

Outside, the home has large scenic gardens with a sheltered courtyard in the centre and an active gardening club. Elsewhere, there are level lawns, fish ponds and woodland with its own bluebell glade, all accessible by flat wheelchair friendly paths.

The residents are at the heart of the home, helping the chefs chose the menus and creating the activities programmes with the activities coordinator. Woodlands is a happy home, where the residents' happiness and welfare come first.

Show Woodlands Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430

Fees include extras such as weekly physiotherapy, chiropody every 6 weeks , our weekly trips out are also included in the fees.
We do accept Local Authority Funding providing they meet our rates.

These prices are only a guideline, please contact Woodlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Deborah Choularton (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents must not wander or show anti-social behaviour
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (27)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors welcome, no restriction on times.

Parking

  • Visitor parking on site.

Woodlands Residential Care Home Reviews (143)

Total of 143, showing 121-140
9.9

Woodlands Residential Care Home has a Review Score of 9.9 (9.873) out of 10, based on 45 reviews in the last 2 years. Over all time Woodlands Residential Care Home has 143 reviews.

Overall Experience

  • 134
  • 8
  • 1
  • 0
  • 0

Date Published

143
20
28
45
98

Review from Michael V (Friend of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the more able residents (that have active minds) there needs to be more adult activities like the ones that are played at present are not good for active minds. They are fine for the residents that are not so fortunate i.e residents that have Dementia


More respect and patience is required for

all residents (there is some answering back from the staff, for the residents that are more able to have their say)


More trips out are required to break the residents' week up (at the moment the trips out are only on a Friday)


Rooms need to be cleaned more regularly as when we visit there are often dirty cups and crockery left in rooms. More cleaning i.e vacuuming and dusting required.


The staff do work very hard as they have to cater at all different levels.

Reply from Lauren Stoneman, PA/Administrator at Woodlands Residential Care Home

Thank you for your review. All the feedback is appreciated. At Woodlands and Hillbrow we actively promote respect and to maintain our residents’ dignity at all times.
A new Head of Housekeeping has just started to ensure Woodlands is clean and spotless at all times!
Our residents are actively involved in the choice of activities and trips. As well as the Friday trip out residents go out with their friends and families and in some cases independently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie A (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home very kind, friendly and caring. The staff are excellent and I feel welcomed every time I visit. All the staff have gone out of their way to try and help my Dad settle in and everybody is very patient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve A (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an excellent feel to Woodlands as soon as you walk through the door. Every single member of staff clearly cares about the residents. There is an abundance of activities provided and all residents are continually encouraged to join in.
I have recommended Woodlands to many people with total
confidence that they will not be disappointed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol P (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is warm and welcoming. No "bling", just a homely environment with well trained staff who care for and support not only the resident but also the wider family who they come into contact with. The twice daily activities are well thought out and constructed to enhance the day for residents. My
father really enjoys them especially the concerts, poetry group and the cookery club. The whole team are well managed and are like one big family. No agency staff are used so residents are being cared for daily by familiar faces. Residents are treated with dignity and respect and kindness. There are some residents with dementia and the staff are always so patient. Although we wisely looked at other care homes we always came back to this one. It has a lovely atmosphere. My father has been here for 6 months and is very happy & settled. I visit him a few times a week & can honestly say that I have no concerns whatsoever. He is in very safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands have been excellent and very supportive towards my father in law. They have encouraged him to get involved in different activities and trips.
Since moving into Woodlands his overall health has improved and he seems much happier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise D (Granddaughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my granny whilst she was having respite care with Woodlands, the staff were always very helpful, cheerful and always willing to spend a few extra minutes when needed. Granny was always looked after with care and they couldn't have done any more to make her stay any better.
A lovely room
looking out on the beautiful gardens with the nature to watch.
Lots of activities to take part in and also had the joy of the hairdresser. Granny was content and happy and our family wouldn't hesitate to ask for more respite with a view of permanent residence in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adam B (Grandson of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, lovely staff, lovely food, warm nice location.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernice A (Daughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands. The atmosphere was lovely and calm and everyone was very welcoming. There is so much choice with the food. My mum's room is wonderful with a dual aspect of the gardens and the ensuite is lovely. Staff are really helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodlands. I found the staff very accommodating, friendly and nothing was too much trouble. Her room is outstanding and she looks out to a beautiful garden. The home is lovely and clean and well presented. The food is well-presented. The food is all freshly made and lots of variety.
The activities that are available are brilliant and the trips out weekly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodlands for 4 years and is very happy there. She was a diabetic, living alone and no longer able to manage her illness. Woodlands have been marvellous in managing her diabetes and other age related medical conditions. We too, feel part of the Woodlands family and are
always given a warm welcome when we visit. Mum particularly enjoys various trips out in the minibus to garden centres, shops or the seaside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol T (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodlands for 3 months and has settled in very well.
The staff are very kind and made the transition from our care to theirs with compassion and understanding.
The home and Mum's room is always very clean and tidy. Mum has always enjoyed her food and is fed very well.
Overall, everybody
involved works hard to make Woodlands a really nice place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsey O (Daughter of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Woodlands after her dementia required her to be looked after. She had a beautiful room, always kept very clean and well organised.
Her behaviour, as the dementia, progressed became more challenging - but the staff were patient and always treated her with respect and she always told me she
was happy there and didn't want to move.
The management staff kept me updated on mum's health and condition and were so approachable and caring. Mum passed away in July and they were very supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at several care homes locally and chose Woodlands because it seemed a very homely, friendly care home.
My mum has not looked as well as she does in a long time.
The home is lovely and clean generally and her room is clean and tidy.
My mum always looks clean and tidy and she is obviously
well fed and enjoys the food.
The staff are attentive and kind and obviously work as a team.
We can visit at any time and any questions or queries are always addressed promptly.
Nothing is too much trouble and the staff always look happy.
I would recommend Woodlands to anyone needing a home for their relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy residents, excellent full-time staff (no agency workers). Always feel welcome when visiting.


Rooms and furnishings very much suit the current elder generation, and the gardens must be seen to be believed.


A perfect all round home, hope it'll be mine one day!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living here for nearly a year. She herself is very happy here and has settled in well. I have 3 siblings and we are all very happy with Woodlands. The staff are all very good and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon W (Daughter-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Woodlands for over 5 years. During that time she has been treated with dignity and compassion The care is wonderful and all the staff are lovely. Everyone at Woodlands knows my mother-in-law as the home only employs permanent staff and never uses agency staff. My mother-in-law
has really benefitted from living at Woodlands and feels happy living there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig P (Nephew of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands have cared for my uncle in an outstanding way. All the staff really make an effort to care for the residents who live at Woodlands. He really enjoys the garden and trips out to the pub and garden centre with the other residents!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in three weeks ago and we have not looked back. This is an outstanding home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A better more caring and considerate care home would be hard to find. The staff are all so very polite, helpful, they are all so dedicated to giving their absolute best in the most knowledgeable way possible. My Mother has always been treated with the utmost dignity and respect. I have received regular
updates on my Mother's care needs, health issues, not to mention fantastic support to myself and family when Mother has been feeling under the weather. Each day and every day there is at least one activity for residents to join in with, in the morning and again in the afternoon, if the resident wishes. The activities vary greatly from cookery, art & craft, playing cards, playing skittles, the list is endless. There are also trips out to garden centres, the local town centre and sometimes a local public house. All dietary needs, likes and dislikes are catered for, which is all lovingly cooked in the kitchen. The recent CQC rating of 'OUTSTANDING' should read ' Better than Outstanding'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray S (Son of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first contact two and a half years ago through to today, the Woodlands team has always provided a high level of professionalism combined with genuine concern and affection for the residents. The home itself feels like a comfortable private home. We, the family, feel very fortunate that
our relative is in such a pleasant place with such excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Woodlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Woodlands Residential Care Home is calculated as follows: ( (460 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 521 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Residential Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (14)

Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Debbie

Debbie Chorlarton

Job Title: Home Manager

Joined: 2000

My name is Debbie Choularton and I am the Home Manager for Woodlands. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.


Our residents are so lovely and I and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Vicki

Vicki

Job Title: Deputy Home Manager

My name is Vicki, I love my role at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health as well as domiciliary care. My passion is in elderly care, everyone is unique and have an interesting story to tell. Throughout my time I have gained a number of qualification’s such as a level 2,3,4 NVQ and a level 5 Diploma in Health & Social Care and management. I am proud to work for a company that puts the residents at the forefront of everything they do.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

Nick

Nick

Job Title: Senior Team Leader

I take great joy in providing attentive care to our wonderful residents, ensuring their happiness and comfort is always prioritized. Working for Woodlands and Hill Brow is truly special to me because they genuinely care about their team's well-being and are committed to our personal and collective growth.

Trixie

Trixie

Job Title: Head Chef

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

Gun Shree

Gun Shree Gurung

Job Title: Domestic Assistant

Joined: 2015

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Residential Care Home to verify any information. View our terms and conditions. Woodlands Residential Care Home has an Enhanced Service - more info.