






Woodlands is a thirty-nine bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.
Trained carers provide 24-hour care and support for the residents, helping to...
Care Provided by Woodlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Woodlands Residential Care Home for full pricing details and T&Cs.
Contact Woodlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Victoria (Vicki) Morl (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (27)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome, no restriction on times.
Parking
- Visitor parking on site.
Woodlands Residential Care Home Reviews (162)
Woodlands Residential Care Home has a Review Score of 9.9 (9.875) out of 10, based on 52 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 162 reviews.
My father, who has dementia, came to Woodlands just over a year ago and it has been a huge relief to his family that he quickly settled in and is extremely happy. The staff are amazing, always ready to help with a smile and interact with the residents all the time. I always get a cheery welcome whenever I visit Dad and kept up to date with his care and any health issues. We are extremely satisfied with Woodlands and would recommend it to friends needing help with a relative every time!
It's a pleasure to care for your father, and it's lovely to see him feeling at home at Woodlands.
I cannot speak highly enough about Woodlands. The staff are so kind, caring and patient with all the residents. Joan has a lovely garden room and en-suite, which is always clean and tidy. She has three full meals a day, with great choice and variety. The medical care is excellent too. I would definitely recommend Woodlands.
Thank you for your review of Woodlands, your kind words mean so much to the staff and it is a pleasure looking after your mother-in-law.
The staff show great patience and sensitivity when dealing with residents, some of whom can be abusive and occasionally violent towards them; despite this, the staff are friendly and helpful. I have nothing but praise for them. The rooms are ample size and the en-suite means residents have only a few steps to go to the toilet. The standard far exceeds other 'homes' that I inspected before choosing Woodlands.
Thank you for acknowledging how patient and caring our staff are and thank you for choosing Woodlands for your Mother.
Woodlands has a genuine family atmosphere with people who care for the residents whatever their capacity or behaviour. My aunt has flourished at Woodlands and the care she has received has been outstanding.
It is a pleasure caring for your Aunt and making her feel at home at Woodlands.
Delightful staff in pleasant surroundings but following two points
1 - Heating too high - especially at night.2 - Disappointing not licensed to distribute medication during night hours.
Great care team. Great range of activities and the food always looks a very high standard. My grandmother is very well looked after there.
Woodlands provide a very caring and friendly home for my grandma. The team regularly check up on her and the home provide a range of activities for the residents which keep them active and entertained.
Thank you. Your grandma is a pleasure in the home. We are very pleased she is happy with us.
I find the staff very friendly. If I have any concerns about my mother-in-law, the staff are very informative. When I look at my mother-in-law's activity timetable there are plenty of activities to entertain and occupy her.
Thank you for your review. We are pleased to have your mother-in-law with us and that she enjoys the activities.
Feel like they care for and look after my nan to a high standard.
Thank you for your review, it is very much appreciated. We are very pleased to be able to care for your Nan.
The whole team at Woodlands have helped him to reduce these falls and he enjoys living in the home and taking part in the activities.
Thank you for your review. All the team at Woodlands appreciate your comments and it's nice to see your Father in Law settle so well at Woodlands.
The overall care at Woodlands is excellent. The staff are very friendly. The only disappointment for my Uncle is the activities. The activities are nowhere near as good as they were in 2018. I gather there is a new activities lady in charge. The residents need to provide their input as to what they would like on the activities programme so that this can be improved to make his day more enjoyable and the other residents.
Thank you for acknowledging the excellent care provided by the staff at Woodlands. Currently, we are working with a new team of activity coordinators to achieve the right mix of activities for all of our residents who live at Woodlands. We appreciate your frank feedback.
I am a volunteer who visits the Woodlands care home regularly to help out with activities and provide audio and photographic media as required. The home provides care for residential care with provision for those in the early stages of dementia. The staff are well trained, attentive and enthusiastic about the care they give. The gardens are particularly beautiful and the residents spend a lot of time outside, weather permitting.
Thank you for your kind comments and review at Woodlands. All of the team at Woodlands appreciate your help and time.
My sister is very happy at Woodlands.
Thank you for taking the time to review Woodlands. We are so pleased your sister is happy with us. Our residents happiness is our priority.
My Mum was a resident for a year and they were excellent dealing with all her needs. She suffered from dementia. The facilities and staff are excellent. There is a real personal touch. My Mum passed away and the end of life treatment was excellent with brilliant support throughout. It is a highly professional team.
Mum has settled in very quickly. She loves the staff who are so friendly and kind, making sure she has everything she needs.
The home is clean and the food is very is very good with all Mum's favourites. She joins in with all the activities and chatting to the other ladies. I am so happy with our choice of Woodlands for Mum.
We moved my father from another care home where they asked him to 'quit' because they were unable to care for him as he had a fall whilst out with a carer from said home, this spoke volumes of the poor care he was receiving, unfortunately I am unable to mention the name of the previous care home.
Since being at Woodlands my father's health has needed monitoring, partly because of the move and its impact upon him. The Woodlands team were there to help, guide, assist me and my family and care for my father in a professional and dignified manner, yes there have been a few teething problems but the willingness of all the staff have made what could have been a horrible experience a pleasant and rewarding time.
My dad is happy, comfortable, well looked after and as content as possible given the circumstances.
Staff are attentive and treat all residents with dignity and care.
There is an excellent range of activities which is stimulating and regularly reviewed. The staff put a lot of effort into encouraging residents to join in and especially join the trips out. The senior management at Woodlands foster a 'family' atmosphere and include and support the resident's family.
We are very happy to be part of Woodlands' family.
Dad chose Woodlands because of its reputation for a very good care home and due to him needing more care and assistance than he was getting via home care. Since moving to Woodlands Dad has made new friends and the care has been excellent. He has come alive again. Dad really enjoys the quizzes and pub trips.
I would like to thank all of the staff at Woodlands for all of the care and attention they constantly show my father-in-law, this has had a profoundly positive effect on his health and general well being and I know for sure he has enjoyed all of the fun and varied activities available along with constantly enjoying the wonderful gardens. My sincerest thanks to you all.
For the more able residents (that have active minds) there needs to be more adult activities like the ones that are played at present are not good for active minds. They are fine for the residents that are not so fortunate i.e residents that have Dementia
More respect and patience is required for all residents (there is some answering back from the staff, for the residents that are more able to have their say)
More trips out are required to break the residents' week up (at the moment the trips out are only on a Friday)
Rooms need to be cleaned more regularly as when we visit there are often dirty cups and crockery left in rooms. More cleaning i.e vacuuming and dusting required.
The staff do work very hard as they have to cater at all different levels.
A new Head of Housekeeping has just started to ensure Woodlands is clean and spotless at all times!
Our residents are actively...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 15 Jun 2026
Residents at Woodlands enjoyed a wonderful visit from some fascinating birds of prey. Highlights included meeting Bailey the owl, whose calm presence captivated everyone, and a lively kookaburra that brought...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
There are no upcoming events for Woodlands Residential Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Woodlands Residential Care Home.
Meet the Team (9)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

My name is Vicki, and I love my role as Home Manager at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health, as well as domiciliary care. My passion is in elderly care; everyone is unique and has an interesting story to tell. Throughout my time, I have gained a number of qualifications, such as NVQs at Levels 2, 3, and 4, and a Level 5 Diploma in Health & Social Care and Management. I am proud to work for a company that puts the residents at the forefront of everything they do.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

My name is Debbie Choularton, and I was the Home Manager for Woodlands, and have recently changed roles to Activities Coordinator. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely, and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
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