






Woodlands is a thirty-nine bedroom residential care home with an excellent reputation in the Fleet community for the consistently high standards of elderly care it achieves. The home was rated as 'Outstanding' by the CQC in April 2021. All the team are permanent, agency staff are never used ensuring strong personal relationships are formed between residents and team.
Trained carers provide 24-hour care and support for the residents, helping to...
Care Provided by Woodlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Woodlands Residential Care Home for full pricing details and T&Cs.
Contact Woodlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Victoria (Vicki) Morl (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (27)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome, no restriction on times.
Parking
- Visitor parking on site.
Woodlands Residential Care Home Reviews (162)
Woodlands Residential Care Home has a Review Score of 9.9 (9.875) out of 10, based on 52 reviews in the last 2 years.
Over all time Woodlands Residential Care Home has 162 reviews.
Any questions are dealt with on the day and this instils confidence.
Any health problems have been immediately communicated to me.
The residents all seem to be happy and well looked after.
Thank you for taking the time to leave such a positive review, it will mean so much to all of the team at Woodlands
Mum is now in her third year at Woodlands and is well looked after. She is gradually losing her independence and the team have been very good at responding to this by adjusting the care and support that she needs. This has not been easy for her to accept but the team remain sensitive to her frustrations and mood changes, and are always trying to support her. Communication with the home is excellent - there is always someone available if we need to get in touch, and we are always kept informed of any significant changes or issues. There is also a lot of thought and effort put into organising a wide range of different activities each week for the residents.
Thank you for taking the time to leave a review, your positive feedback means so much to all the staff.
Very satisfied, overall service at Woodlands is excellent. My mother is happy and enjoys the activities, and it is nice to know she is being looked after so well. The care provided is great and the staff really helpful. Thanks for all your help.
Thank you for taking the time to leave a review, it will mean so much to all the staff at Woodlands.
My Mum has now been in Woodlands for 14 months. She is very happy and enjoys the wide and varied range of activities that are offered and participates in as many as she can. She has made a few good friends since she moved in and has nothing but glowing compliments for the staff and the food. The regular trips out for coffee, museums, to the local pubs and garden centres are all included in her fees and she makes the most of these when she can. The weekly newsletters with pictures of the residents enjoying their activities and the following week's programme are especially helpful. I have found the staff at Woodlands amazing. They are all very helpful, caring and completely "on the ball". The moment I arrive I am made to feel welcome and whoever is on the front desk always knows where Mum is, what she's doing etc. She has personalised her room so it really feels like her home. I wouldn't hesitate to recommend Woodlands to anyone who is looking for somewhere for their loved one.
Thank you for taking the time to leave a review, it will mean so much to all of the team. We are so pleased your Mum is happily settled.
My Mum stayed at Woodlands for 4 weeks for post-hospital respite care. This was arranged very much at the last minute and the resident liaison manager from Woodlands could not have been more helpful, quick, and responsive. We're very grateful. The staff at the home could not have been kinder or more helpful. The room was lovely and the place clean and tidy, with a lovely garden. The admin and finance staff at the main office also could not have been more helpful and informative. Whilst my Mum chose not to engage in any activities, the encouragement from everyone to be more active was wonderful. The food was terrific. What can I say, highly recommended!
Thank you for taking the time to leave such a kind review, it means so much to all of the Woodlands team.
Mum is 100% relaxed, not anxious, feels she can be herself and feels safe, cared or and is happy.
She has already made friends, having been carefully introduced to specific residents by the thoughtful staff.
As a family, we are incredibly grateful to the owners and staff at Woodlands. I highly recommend Woodlands.
Thank you for kindly taking the time to leave such a positive review; this will mean a lot to all of the team.
Every time I visit I am made very welcome, especially by the staff member in reception. All the staff look after residents and visitors so well, nothing is too much trouble for them. I have been my friend's guest on three occasions to 'in-house' functions - the catering has been excellent, lovely food and drink. In short, Woodlands is first-class all round. I know my friend is very happy there. If I ever have to go into care I would not hesitate to choose Woodlands. Well done to everyone.
Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
When we were looking for a home for my aunt, we were really concerned to 'get it right' for her. From the initial meeting to ongoing contact with the team we have been delighted and know we made the right choice. Nothing is ever too much trouble and all the residents are treated with respect and known by name. Feedback from her friends who have visited has all been the same, lovely staff and a wonderful home. I would thoroughly recommend Woodlands to anyone who is looking for a home.
Thank you very much for taking the time to leave a 5-star review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
Woodlands has a comforting family feel, which has meant that my mum has felt content and 'at home'. She loves the outlook of the beautiful garden from her room. She was able to build a rapport with staff, right up until her dementia made this difficult to sustain.
As a family, we always felt confident that my mum was getting the best possible care.
Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer.
We have found the home when we visit to be wonderful and the staff friendly. I spend a day at Woodlands on a Tuesday with Mum and they always make me feel welcome. Excellent treatment by all the staff at Woodlands.
Thank you very much for taking the time to leave a 5-star review for Woodlands, the staff will be so pleased to read this.
Mum has been here for just over a year. The staff are really lovely. Mum is very pleased with everyone. She can be a bit fussy with food but they do try and accommodate her. There is always entertainment. She does like her own company. She enjoys the dancers and flower arranging. I am always informed if there is a problem, such as a fall or anything medical. Overall it is a lovely home.
Thank you very much for taking the time to leave such a lovely review for Woodlands. It's great to know you have had such a positive experience with the home, and all it has to offer and that you can see how happy your mum is living with us.
There is a sense of attentiveness from the staff and of friendships forming or formed among the residents.
Relatives are made to feel very welcome.
Thank you very much for leaving a wonderful review, the staff will be so pleased to read this. It's great to know you are happy with the care your Aunt receives at Woodlands and also that you are able to enjoy such special times, like celebrating her 100th birthday.
Our friends are very happy at Woodlands Residential Care Home. The management is first class and the staff are excellent. Which makes me glad that both our friends here are very happy being looked after.
Thank you very much for taking the time to leave a lovely review for Woodlands. I am so pleased that your friends are happy living with us at Woodlands and that you can see what a positive impact this is having on them.
Since Mum arrived 6 months ago I have felt she was cared for in a kind and considerate manner and her dignity was respected. Her wishes were respected and all staff are extremely patient, understanding and helpful. They do their best to treat Mum as an individual and nothing is too much trouble. Staff members are also extremely helpful to us when we visit and communication is very good. Woodlands is a happy and homely care home.
Thank you very much for providing a 5-star review for Woodlands, the staff will be so happy to read this. I am so pleased to know you are happy with the care your mother receives as well as all that the home has to offer.
My father recently died in Woodlands at the age of 104. He had been a resident for nearly 5 years and we couldn't have been happier with his experience throughout that time. The care he received from all the staff was exceptional at all times - warm, attentive, and caring. Whenever there was an issue they would communicate immediately and effectively. The food is excellent and he always enjoyed it. The personal care given by the care worker was always so kind and dignified. In his last weeks/days, the care and kindness shown to him and to us was wonderful. Thank you to all the staff. We will miss you.
Thank you very much for taking the time to leave this 5-star review for Woodlands. It's lovely to know how happy you are with the care your father received while staying with us and the staff will be so pleased to read your kind words.
My mother has been at Woodlands for two years and is very happy there, in a nice cosy room with a relaxing view of the garden with its fountain and flowers. She's in her room most of the time and checked regularly by the attentive staff, with personal care being of a high standard. Food looks good, and there is a well-structured morning and afternoon entertainment schedule, often with outside performers, and trips out. Everyone is very friendly and welcoming and my frequent visits are not a problem. My mother says we made a good choice - so that says it all really.
Thank you so much for taking the time to leave this review, it's wonderful to read that your mother is very happy living with us at Woodlands.
There are good days and bad days but the care and kindness Mum receives from the whole Woodlands team is 2nd to none, I would thoroughly recommend Woodlands to anyone who is looking for a care home for their elderly loved ones.
Thank you very much for taking the time to leave this review the staff will be so pleased to read this.
My dad has just moved into Woodlands and has settled wonderfully. This I have no doubt is because of the care given by the wonderful staff. Nothing seems too much and they have made sure this transition for everyone has been a positive experience. Thank you.
Thank you very much for taking the time to write a review, we are so pleased to know your dad has settled in nicely and that you have had such a positive experience with Woodlands.
My Mum has been at Woodlands for 2 years now, the care she receives is amazing, and nothing is too much for the staff. We are always kept up to date with what's happening and how she is doing. There is always something to keep her active if she chooses to do so and lots of entertainment for the family to join in with throughout the year. We couldn't be happier with the care she receives, the staff are all very friendly, welcoming, and so caring. Would definitely recommend this home.
Thank you very much for taking the time to write a lovely review, we are so pleased you are happy with the care your mum receives and the activities and entertainment are something you as a family can also enjoy.
Mum moved in on a trial basis to see how she felt, but loved it so much that she decided to stay permanently. The staff are amazing, nothing is too much trouble. They are kind, supportive and caring, and treat each resident with dignity and respect. During my visits to Mum the staff have gone out of their way to make me feel at home too.
Everything is taken care of so there is nothing for Mum to worry about. Mum has changed since moving to Woodlands, it’s as if a great weight has been lifted from her, she’s so much more relaxed than she was before she moved in. Thank you so much to all the wonderful staff, it means the world to me and my brother to know that Mum is safe and happy.
Thank you very much for leaving such a lovely review, our staff will be so happy to read such wonderful feedback. We are so pleased that from the initial enquiry to your mum living with us has been such a positive experience for not only your mum but also your family as a whole.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 15 Jun 2026
Residents at Woodlands enjoyed a wonderful visit from some fascinating birds of prey. Highlights included meeting Bailey the owl, whose calm presence captivated everyone, and a lively kookaburra that brought...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
There are no upcoming events for Woodlands Residential Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Accreditations
There are no accreditations posted yet for Woodlands Residential Care Home.
Meet the Team (9)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

My name is Vicki, and I love my role as Home Manager at Woodlands. I have worked in the care industry since I was fifteen years old. I have worked in a variety of care settings such as residential, nursing, learning disabilities and mental health, as well as domiciliary care. My passion is in elderly care; everyone is unique and has an interesting story to tell. Throughout my time, I have gained a number of qualifications, such as NVQs at Levels 2, 3, and 4, and a Level 5 Diploma in Health & Social Care and Management. I am proud to work for a company that puts the residents at the forefront of everything they do.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

I'm Trixie, and I work as a Chef at Woodlands. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Woodlands. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

My name is Debbie Choularton, and I was the Home Manager for Woodlands, and have recently changed roles to Activities Coordinator. I joined the company in 2000 and am very glad to work in such a wonderfully caring environment.
Our residents are so lovely, and the rest of the staff have become so attached to them that we think of them as our friends and family. I am lucky to have a fantastic team under me who help make the home such a warm and friendly place that it is a home from home for us too.

Hello, my name is Gun Shree, I have worked for Woodlands and Hill Brow since 2015 as a domestic assistant. I really enjoy making sure the residents have a lovely clean home and that their rooms are as they like them to be. I love to see the residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Residential Care Home to verify any information. View our terms and conditions. Woodlands Residential Care Home has an Enhanced Service -more info.