Hill House Nursing and Dementia Home

I am writing this as a regular volunteer, but with a background going back to 2016 when my wife became a resident at Hill House. The nursing home is very carefully managed and this is reflected in all aspects of the wonderful, caring and happy atmosphere of the home. The latter has been the case since we became a part of Hill House. As a volunteer, I have contact with many of the residents eg. helping with visits out, encouraging a chat about whatever they may wish to say (very often about their lives and experiences), and in fine weather assisting in a tour of the well-kept gardens and usually, a chat by the fish pond. I am always impressed by the standard of care given by all of the staff and in particular by their patience. I would like to emphasise that this applies to all staff no matter what their particular role may be.

We are delighted with the care given to my husband. Much patience was shown as he took a while to settle in and subsequently with his care. Nothing is too much trouble and there is a feeling of love in everyone and in everything that is done. All the staff are so friendly and welcoming, it's a joy to visit my husband.

Both our parents are being cared for in Hill House Nursing and Dementia Home. What sets it apart from other nursing homes is the number of devoted and attentive staff that know Mum and Dad really well. There is very little staff turnover which ensures familiarity for our parents and continuity of care. The residents have a large variety of activities to choose from each day ensuring they are mentally stimulated and enjoying living there. It's reassuring to know that they are both well cared for, during a challenging time of their lives. I would certainly recommend this nursing home as they are a head and shoulders above others in the area.

Dad has settled very happily into Hill House and is well looked after. All the staff are friendly and approachable and take time to explain routines and answer any questions when asked. The home is a lovely environment, always a welcoming place to come into, with calm and well kept outdoor spaces when the weather allows and a bright and spacious lounge with plenty of space for activities to take place indoors. Dad has enjoyed joining in with trips out too, thanks to the minibus with wheelchair access.

Generally happy with the placement. As with all things, there is always room for improvement. The resident seems to be happy which is what it is all about. Not a lot else to say. How many other ways are there to say generally happy!

I know my mother is very fond of all the staff and feels able to ask for help whenever needed. I, too, have noticed how attentive they are, and I feel that with the activities and outings so often on offer that she is in the best possible hands. She seems very settled and contented at Hill House. I know she loves going out, so it is wonderful she is included in so many of the outings arranged for the residents. A big thank you to everyone.

From the first contact until my mother's death, Hill House was friendly, welcoming and easy to deal with. Mum was only there a short time and was really receiving end-of-life care but all the staff were so helpful and caring and made Mum's last weeks as comfortable as they could. Mum was confined to bed for most of her stay so was unable to make use of many of the facilities but on visits, we could see how good they were and the diverse range of activities provided for residents, which even Mum commented on. The open approach to visiting times meant that all of the family were able to get to visit Mum, granny and great-granny at some point with ease and always made very welcome. Thank you Hill House.

Hill House is a great place for my mother compared to living at home with my father. The staff are kind, gentle and knowledgeable, monthly updates are emailed and there are often two activities for residents to partake in every day. My only criticism would be that the monthly updates contain much of the same wording, and I'm not sure how much use is made of the detailed document for the care of my mother when speaking to her about her life. However, she is very happy at Hill House and the facilities are excellent.

It might be helpful if this point was made to new residents and their sponsors, to avoid misunderstanding.

My elderly mother was admitted for palliative care. She was made very comfortable in a quiet room. She was always treated in a respectful and friendly manner by all of the nursing staff. Nurses responded as quickly as possible to the call button and would return on a highly frequent basis when my mother was approaching end of life. Food was always well-presented and the staff attempted to help my mother even when she was no longer eating. Management and senior nurses were highly responsive in answering my questions. We were updated with medical information. Visitors were always made to feel very welcome. Housekeeping was also excellent - clothes were taken for washing and returned on a daily basis. I'm very glad that we chose Hill House for my mother's final days.

They are so caring. They always let me know if there are any changes with him which I do appreciate.

Their reputation for high-quality care is well deserved.

The staff gave me the highest professional care; they were kind, informative, helpful, and encouraging. Full marks 5/5.

My mum has been in care now for three and a half years. My brother and I have been very happy with the care our mum gets as she has Dementia and Alzheimer’s. All staff are amazing they work so hard to make sure mum is happy and for the other residents. If Mum has any accidents they will give you a ring or send an email.

My grandfather has been a resident here for 2.5 years now. He is very independent but is unable to do as much for himself due to his mobility. However, with the help and support from the incredible staff, he is able to socialise and take part in activities, which he would no longer be able to do without the support. He has made many new friends and lives a happy, peaceful life at Hill House.

I would highly recommend Hill House.

We, as my husband’s family, think the care and support from the staff is excellent. We would in particular highlight the care assistants for carrying out their work with a lot of warmth and patience daily. We would also mention the reception staff who always make us feel very welcome whenever we turn up.

We are so pleased with the continuing fantastic care of our father at Hill House. Top marks. Caring staff. Fantastic activities coordinators and reception staff - who make our visits so pleasurable and our dad's staff are so brilliant. Great contact with the nurses and other staff.

The activities team come up with a weekly plan and it all happens. There are no smoke and mirrors here, what you see is what you get. We go to spend time with Dad and come out relaxed. It's almost like a retreat! Thank you team led by the excellent home manager.

My wife has been a resident for 3 plus years and I have never regretted the choice of Hill House. Staff are lovely, caring and communicative. The building is very well maintained. Activities are exceptional, daily, well-organised and appropriate to the residents' conditions.