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- Hill House Nursing and Dementia Home







Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).
The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained...
Care Provided by Hill House Nursing and Dementia Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hill House Nursing and Dementia Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Shabana Hullemuth(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome, no restriction on visiting times.
Parking
- On site parking
Hill House Nursing and Dementia Home Reviews (204)
Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.874) out of 10, based on 61 reviews in the last 2 years.
Over all time Hill House Nursing and Dementia Home has 204 reviews.
First class facilities for all residents and their relatives. The facilities are clean, spacious and bright. We particularly enjoy taking Mum on garden walks. There are lots of activities for Mum to do. We are welcome to join in activities and enjoy the singers who come in to entertain. All staff are warm, welcoming and helpful including owners. Would have no hesitation in recommending the home to anyone looking.
Thank you so much for taking the time to leave such a kind review. We are so pleased you and your family enjoy the gardens and all of the facilities and activities the home has to offer. It is a joy to care for your Mum.
Mum first moved into Hill House following a spate in hospital last summer, this was initially for respite care to get her back on her feet. She has made great progress but over the past few months we have realised that Mum really needs the level of care provided by the amazing team at Hill House on an ongoing basis. The team are fantastic at caring for Mum round the clock and providing Mum with the right mix of clinical and emotional support. The level of care is second to none and the atmosphere at Hill House is truly one of a family, with the owners personally involved and supporting their team as needed. I would highly recommend Hill House to take care of your loved ones when they need it most.
We are so honoured to care for your mother, she is truly part of the Hill House family. It is fantastic to see how happily she has settle into home life. Thank you for taking the time to leave a review, your positive feedback will mean so much to all of the Hill House team.
The staff were wonderful to him with all his needs attended with the highest of skill, everything was done for him although he was near the end of his life, his skin was improved wonderfully and also cleanliness.
I would like to thank the home managers for keeping me and my wife updated at all times always with care.
It was an honour to care for your father, we hope to have brought him comfort. Your kind feedback will mean so much to all of the Hill House team, thank you. We would like to offer our sincere condolences to you and your family at this time. Please do get in touch if there is anything else we can support with.
I have made several visits this month to see my friend at Hill House. It is lovely that every time I am greeted by reception and other staff by my Christian name, and always a smile. It's not easy seeing a loved one decline in their capacity to do what we take for granted. So to see the feedback every week with the newsletter, and seeing how the home is doing it's utmost to keep our loved ones 'busy or occupied' and give them something positive to look forward to. I had no idea you took them to the local pub!
Thank you for taking the time to leave a review, all of the Hill House team will be so pleased to read your kind words. It is a joy to care for your friend and offer a fully and happy activities schedule. Thank you again.
My Mum has been at Hill House for the past 2 years and I would rate the care she has received as excellent. The carers and nursing staff have been nothing but fantastic, kind and open with me about my Mum's condition. I am always consulted and get regular updates. Nothing is ever too much trouble.
Special mention goes to the activity team. My Mum's major concern about having to go into a home was being 'plonked in front of the TV' as she put it. This is not the case. There are daily activities which she get involved in sometimes but there is never any pressure if she doesn't feel up to it.
All in all Hill House is a brilliant home and it is a joy to visit my Mum there. Thank you team!
Thank you for taking the time to leave a review, your kind words mean so much to all of the team. It is a joy to care for your Mum, and we are so pleased she enjoys our enriching activities. Thank you again.
Good facility with caring and professional staff. Rooms are kept clean and well maintained. Costs are very high but likely in line with market rates. Communication with relatives is good, we are kept well informed with what is happening including activities and visits.
Thank you for taking the time to leave a review, your feedback is important to us.
Looking back I can only express my heartfelt thanks to Hill House and its Staff for the care, compassion and patience shown to Margaret throughout her stay.
All who visited Margaret came away commenting on the airiness and spaciousness of her room and the spotless cleanliness throughout. The friendliness and caring manner with which Residents were treated by Staff was particularly noted.
My thanks to you one last time Hill House and to your wonderful team.
Thank you for taking the time to leave such a kind review. It was an honour and a joy to care for your wife, she is missed by all at Hill House. You are always welcome to visit us. Thank you again, and wishing you and your family all the best.
We are kept informed about dad's health and well being. If we have any concern Hill House is approachable and always willing to help.
I would like to take this opportunity to thank the staff for all their hard work and dedication.
Thank you for taking the time to leave such a positive review, it means so much to all the staff at Hill House. It is an honour to care for your dad. Thank you again.
My father was a resident of Hill House from November 2022 until his death in January 2025. My father arrived with some trepidation, but he couldn't help but be impressed by the care, patience, kindness and respect everyone showed him day after day. All the staff are high quality and showed a desire to make my father's life as comfortable and enjoyable as possible. They all found time in their day to chat with him and share a laugh. My father loved participating in activities as wide ranging as wine tasting, flower arranging, cookery, bowling, quizzes and he enjoyed the live performances from singers and dancers, the animal visits and all the local outings. The regular residents meetings are also a special feature and made him feel involved in and connected to his care.
As a family, we were made to feel welcome at all times and we were listened to whenever we had queries or concerns. The support and kindness we received towards the end of my father's life was outstanding.
Thank you for taking the time to leave a review, your kind words will mean so much to the staff. It was an honour and a joy to care for your father. We wish to offer you our condolences; your father is missed by all at Hill House. Thank you again.
Hill House go above and beyond in their duties and always with a smile.
It's always a pleasure to visit and experience their welcome first hand.
Thank you for taking to time to leave a review, your kind words mean so much to all of the team at Hill House. It was an honour to care for your mother.
I am writing this as a regular volunteer, but with a background going back to 2016 when my wife became a resident at Hill House. The nursing home is very carefully managed and this is reflected in all aspects of the wonderful, caring and happy atmosphere of the home. The latter has been the case since we became a part of Hill House. As a volunteer, I have contact with many of the residents eg. helping with visits out, encouraging a chat about whatever they may wish to say (very often about their lives and experiences), and in fine weather assisting in a tour of the well-kept gardens and usually, a chat by the fish pond. I am always impressed by the standard of care given by all of the staff and in particular by their patience. I would like to emphasise that this applies to all staff no matter what their particular role may be.
Thank you for taking the time to leave a review. Your feedback means so much to all of the staff at Hill House. It was an honour to care for your wife, and a joy that you continue to volunteer. Thank you again.
We are delighted with the care given to my husband. Much patience was shown as he took a while to settle in and subsequently with his care. Nothing is too much trouble and there is a feeling of love in everyone and in everything that is done. All the staff are so friendly and welcoming, it's a joy to visit my husband.
Thank you for taking the time to leave a review, it means so much to all of the staff. We are so pleased that your husband has settled in.
Both our parents are being cared for in Hill House Nursing and Dementia Home. What sets it apart from other nursing homes is the number of devoted and attentive staff that know Mum and Dad really well. There is very little staff turnover which ensures familiarity for our parents and continuity of care. The residents have a large variety of activities to choose from each day ensuring they are mentally stimulated and enjoying living there. It's reassuring to know that they are both well cared for, during a challenging time of their lives. I would certainly recommend this nursing home as they are a head and shoulders above others in the area.
Thank you for taking the time to leave such a positive review. It is an honour to care for your parents, and your positive words mean so much to all of the staff.
Dad has settled very happily into Hill House and is well looked after. All the staff are friendly and approachable and take time to explain routines and answer any questions when asked. The home is a lovely environment, always a welcoming place to come into, with calm and well kept outdoor spaces when the weather allows and a bright and spacious lounge with plenty of space for activities to take place indoors. Dad has enjoyed joining in with trips out too, thanks to the minibus with wheelchair access.
Thank you very much for taking the time to leave a 5-star review for Hill House. It's great to know you have such a positive experience with the home and all it has to offer.
Generally happy with the placement. As with all things, there is always room for improvement. The resident seems to be happy which is what it is all about. Not a lot else to say. How many other ways are there to say generally happy!
Thank you so much for your kind review, I know the team will be very pleased to read it.
I know my mother is very fond of all the staff and feels able to ask for help whenever needed. I, too, have noticed how attentive they are, and I feel that with the activities and outings so often on offer that she is in the best possible hands. She seems very settled and contented at Hill House. I know she loves going out, so it is wonderful she is included in so many of the outings arranged for the residents. A big thank you to everyone.
Thank you very much for taking the time to leave such a lovely review for Hill House. It's great to know you have such a positive experience with the home, and all it has to offer and that you can see how happy your mum is living with us.
From the first contact until my mother's death, Hill House was friendly, welcoming and easy to deal with. Mum was only there a short time and was really receiving end-of-life care but all the staff were so helpful and caring and made Mum's last weeks as comfortable as they could. Mum was confined to bed for most of her stay so was unable to make use of many of the facilities but on visits, we could see how good they were and the diverse range of activities provided for residents, which even Mum commented on. The open approach to visiting times meant that all of the family were able to get to visit Mum, granny and great-granny at some point with ease and always made very welcome. Thank you Hill House.
Thank you very much for taking the time to leave a 5-star review for Hill House, the staff will be so pleased to read this. It is an honour to have cared for your mother.
Hill House is a great place for my mother compared to living at home with my father. The staff are kind, gentle and knowledgeable, monthly updates are emailed and there are often two activities for residents to partake in every day. My only criticism would be that the monthly updates contain much of the same wording, and I'm not sure how much use is made of the detailed document for the care of my mother when speaking to her about her life. However, she is very happy at Hill House and the facilities are excellent.
Thank you very much for taking the time to leave a review for Hill House, the staff will be so pleased to read this. It's great to know she is happy living with us and that she is able to enjoy all that the home has to offer.
It might be helpful if this point was made to new residents and their sponsors, to avoid misunderstanding.
Thank you for your kind review and for giving Hill House 5 stars for care. Which we really appreciated. At Hill House, we do care for residents who have dementia in our Garden View side. These residents do have the freedom to wonder and live happily with this illness.
My elderly mother was admitted for palliative care. She was made very comfortable in a quiet room. She was always treated in a respectful and friendly manner by all of the nursing staff. Nurses responded as quickly as possible to the call button and would return on a highly frequent basis when my mother was approaching end of life. Food was always well-presented and the staff attempted to help my mother even when she was no longer eating. Management and senior nurses were highly responsive in answering my questions. We were updated with medical information. Visitors were always made to feel very welcome. Housekeeping was also excellent - clothes were taken for washing and returned on a daily basis. I'm very glad that we chose Hill House for my mother's final days.
Thank you so much for your kind review, I know the team will be very pleased to read it. It is an honour to have cared for your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2017Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill House Nursing and Dementia Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Meet the Team (15)

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.
It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

My name is Helen Evans. I am a Team Leader at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior carer, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.
One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.
In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing and Dementia Home to verify any information. View our terms and conditions. Hill House Nursing and Dementia Home has an Enhanced Service -more info.