Hill House Nursing and Dementia Home

Since moving into Hill House, Mum has received excellent care from all the staff. We are notified about all aspects of her care and her care plan is reviewed regularly with us. There are also updates about the varied and fun activities that residents can choose to be involved in. What really stands out for us though, is the dedication, kindness and respect that the staff show towards mum and we can't thank them enough for that. Mum is happy and settled here.

Thankyou .

I am very satisfied overall with the care given to my mother over the last 18 months, particularly by the general carers who have shown a great deal of compassion, empathy and patience. I'm extremely grateful to them for all they do.

Mum's care is fantastic and she couldn't be in a better place. Everyone is so lovely with her; patient, caring and kind. I know that in Hill House she is happy, safe, well looked after and always treated with compassion and dignity. All the staff are approachable and I know that if I have any questions or concerns they will be dealt with immediately, however I rarely need to ask any questions because the communication, both written and verbal is so good.

My mother was previously at Woodlands house but moved over to Hill House a couple of years ago when her dementia worsened and she needed more medical care for some of the side effects, such as swallowing issues. She settled in quickly there and takes part in activities. The staff are exceptional and the atmosphere there is always of genuine care. Hill House provides simply the best care and are right to be proud of that. The people working there are always brimming with kindness, attentiveness and respect. I have never once doubted that my mum is in the best possible place, for this time of her life. She deserves nothing but the best and somehow we managed to find exactly that for her! Special thank you to the manager, who keeps me in the loop and arranges video calls, because I live and work in Arctic Canada. Thankfully my brother lives a short drive away from Hill House and is able to visit regularly in person and enjoys the family activities.

My 93 yr old Mother has been a resident of Hill house for over a year now and I have to say I have no complaints whatsoever. All the staff from the carers, nurses, events team, reception etc. are incredible. They go over and above in all they do. The genuine care is always given with a smile. The atmosphere is always welcoming and friendly. My Mother had a birthday gathering which was prepared beautifully by the events staff, who couldn't have been more accommodating. I never worry when I leave Hill House, as I know she is happy and well looked after. I would highly recommend to anyone.

The home is spotless. It's a happy home where relatives feel welcome and the layout means the lounge and activities take place in one area so there's always feeling of life going on around my mother even if she can't join in all the activities she's still part of the group Having looked at other homes I'm extremely happy that at nearly 99 my mum feels wanted and cared for by people who are her family in so many ways. This is so reassuring for me

Mum has been at Hill House for 2 years. The Staff there are wonderful - Care staff, entertainers, reception, nurses - all very caring, welcoming and patient. The facilities are good and are clean. The garden is a delightful refuge when the weather is good,

The nursing staff are excellent in keeping us informed as to mum's health. And the chef is great at catering to mum's wishes.

I am welcomed every time I visit & when I leave I feel reassured Mum is in good hands.

I really enjoyed the peaceful atmosphere, and the residents seemed happy and well taken care of. The staff were super friendly and polite, and everything was so clean and tidy. They took the time to check in and make sure everything was just right. Honestly, I would definitely recommend this place for my own family!

Our relative has settled well and the improvement in her emotional wellbeing has been reassuring. Even though she only has a few memories she is bringing them up in conversations again. She is kept entertained and keeps staff on their toes. All staff from managers to reception are warm and friendly also very caring.

First class facilities for all residents and their relatives. The facilities are clean, spacious and bright. We particularly enjoy taking Mum on garden walks. There are lots of activities for Mum to do. We are welcome to join in activities and enjoy the singers who come in to entertain. All staff are warm, welcoming and helpful including owners. Would have no hesitation in recommending the home to anyone looking.

Mum first moved into Hill House following a spate in hospital last summer, this was initially for respite care to get her back on her feet. She has made great progress but over the past few months we have realised that Mum really needs the level of care provided by the amazing team at Hill House on an ongoing basis. The team are fantastic at caring for Mum round the clock and providing Mum with the right mix of clinical and emotional support. The level of care is second to none and the atmosphere at Hill House is truly one of a family, with the owners personally involved and supporting their team as needed. I would highly recommend Hill House to take care of your loved ones when they need it most.

I would like to thank the home managers for keeping me and my wife updated at all times always with care.

I have made several visits this month to see my friend at Hill House. It is lovely that every time I am greeted by reception and other staff by my Christian name, and always a smile. It's not easy seeing a loved one decline in their capacity to do what we take for granted. So to see the feedback every week with the newsletter, and seeing how the home is doing it's utmost to keep our loved ones 'busy or occupied' and give them something positive to look forward to. I had no idea you took them to the local pub!

My Mum has been at Hill House for the past 2 years and I would rate the care she has received as excellent. The carers and nursing staff have been nothing but fantastic, kind and open with me about my Mum's condition. I am always consulted and get regular updates. Nothing is ever too much trouble.

Special mention goes to the activity team. My Mum's major concern about having to go into a home was being 'plonked in front of the TV' as she put it. This is not the case. There are daily activities which she get involved in sometimes but there is never any pressure if she doesn't feel up to it.

All in all Hill House is a brilliant home and it is a joy to visit my Mum there. Thank you team!

Good facility with caring and professional staff. Rooms are kept clean and well maintained. Costs are very high but likely in line with market rates. Communication with relatives is good, we are kept well informed with what is happening including activities and visits.

My thanks to you one last time Hill House and to your wonderful team.

I would like to take this opportunity to thank the staff for all their hard work and dedication.

My father was a resident of Hill House from November 2022 until his death in January 2025. My father arrived with some trepidation, but he couldn't help but be impressed by the care, patience, kindness and respect everyone showed him day after day. All the staff are high quality and showed a desire to make my father's life as comfortable and enjoyable as possible. They all found time in their day to chat with him and share a laugh. My father loved participating in activities as wide ranging as wine tasting, flower arranging, cookery, bowling, quizzes and he enjoyed the live performances from singers and dancers, the animal visits and all the local outings. The regular residents meetings are also a special feature and made him feel involved in and connected to his care.

As a family, we were made to feel welcome at all times and we were listened to whenever we had queries or concerns. The support and kindness we received towards the end of my father's life was outstanding.

It's always a pleasure to visit and experience their welcome first hand.