Kiln Lodge has been providing high quality care for 28 years in which time the home has become a relaxed place to live with a homely feel.
The home provides a range of care options to sit the personal needs of its residents, and staff are passionate about providing high levels of care every day.
Kiln Lodge has unrestricted visiting hours and offers both large communal areas and quiet reading rooms for residents to spend time in.
Activities and social events take place regularly to help residents remain as independent as possible and enjoy getting involved with engaging activities.
Group: Mark Cowling
Person in charge: Rosemary Kingdon (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 18
Shared Rooms: 3
Rooms with ensuite WC: 9
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Kiln Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Kiln Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Kiln Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.851 for Kiln Lodge is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.851
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Kiln Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kiln Lodge has a Review Score of 9.9 (9.851) from 14 Reviews
Review submitted from a Website Submission by Ann D (Daughter of Resident) on Friday 15 December 2017. Relates to December 2017.
We choose this home for our mum because it is small, very clean, comfortable and has friendly and welcoming staff. The home is run extremely well with an excellent manager and team of carers. Our mum has been very happy and content there since entering the home in July 2015.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Rosemary Kingdon, Manager at Kiln Lodge responded to this review on 18 Dec 2017:
Ann, your Mum is an absolute pleasure to look after and thank you so much for your kind words.
Review submitted from a Postal Card by D C (Husband of Resident) on Monday 11 December 2017. Relates to October 2017.
I found Kiln Lodge to be helpful with nothing too much trouble. The staff looked after my wife with care and compassion. We were always treated with kindness and compassion.
My wife was cared for in an excellent manner and looked after very well. Kept clean and tidy, bath and hair washed. She was happy there and content.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Samantha Thorne, Quality Coordinator at Kiln Lodge responded to this review on 11 Dec 2017:
Thank you for your kind review.
Review submitted from a Website Submission by L D (Daughter of Resident) on Friday 8 December 2017. Relates to December 2017.
I find this to be a wonderful home and though I was unable to view the home due to the distance of travel. If I had to choose one myself for mum I would have certainly chosen this one. You are always made to feel welcome and mum has settled well, I cannot thank the staff enough that they have given me the peace mind that mum is being well cared for.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Sam Thorne, Quality Coordinator at Kiln Lodge responded to this review on 11 Dec 2017:
Thank you for your review and your kind words.
Review submitted from a Website Submission by Sue J (Daughter of Resident) on Thursday 7 December 2017. Relates to December 2017.
The manager and her team are very caring and helpful. I am always kept up to date with mum's health and any changes of medication and she has recently been allocated a pleasant room on the first floor following a deterioration in her mobility.
The staff are very patient when helping residents manoeuvre around the home, the atmosphere is calm and relaxing, the meals freshly prepared and the rooms spotless.
I am confident that the residents are looked after extremely well and are treated with respect and kindness.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Samantha Thorne, Quality Coordinator at Kiln Lodge responded to this review on 08 Dec 2017:
Thank you for your lovely review.
Review submitted from a Website Submission by Angela T (Daughter of Resident) on Thursday 7 December 2017. Relates to December 2017.
My Father needed to go into a care home. I visited 5 different ones in the local area and Kiln Lodge stood out to me. Staff were welcoming and put me at ease with the whole process. The building is clean and tidy and has a homely feel to it. My father is now a resident and it was the best decision I made for him. He loves the food and the staff and he says it feels like home.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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SamThorne, Quality Coordinator at Kiln Lodge responded to this review on 07 Dec 2017:
Thank you for your lovely review, we really appreciate it.
Review submitted from a Postal Card by Lynda C (Daughter of Resident) on Thursday 23 November 2017. Relates to November 2017.
When searching for care for my mother Kiln Lodge was the 10th home I visited.
I was immediately struck by the caring nature of the manager who explained lots of things to me and asked lots of questions about mum.
Kiln Lodge is full of natural light and comfortable furniture but the most important thing is it is full of staff that care, really care.
Mum has been at Kiln Lodge for nearly 2 years now and although I visit regularly I have never heard any member of staff raise their voice in anger or frustration.
The staff work very hard all the time but always find time to stop and pay attention to any resident who looks in need of a few extra minutes of their time.
All the staff at Kiln Lodge look after my mother extremely well but they also have had time to give me a few minutes of comfort when life has got a little overwhelming.
They are all very professional and caring with a bit of fun thrown in.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Review submitted from a Postal Card by Janine G (Daughter of Resident) on Wednesday 22 November 2017. Relates to October 2017.
Exemplary service and care since day one.
Mum spent 7 years at Kiln Lodge and she was treated with care and respect throughout her stay. The home is immaculate, sunny and warm, the food is good and plentiful. The staff are outstanding - they care for each and every one of the residents, getting to know what they like and taking time to give them each individual attention.
I am so grateful that when the time came for mum to need full-time professional care, Kiln Lodge had a vacancy.
I would recommend Kiln Lodge to anyone looking for a safe, caring placement for their loved one.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Rosemary Kingdon, Manager at Kiln Lodge responded to this review on 23 Nov 2017:
Thank you so much for your kind words about our home. Mum was a pleasure to look after and she is sadly missed.
Review submitted from a Website Submission by Kaz (Sister of Resident) on Tuesday 21 November 2017. Relates to November 2017.
My sister (66) has early onset Alzheimer's disease. I chose this care home on the immediate appeal of the environment, and an excellent care manager feeling that this was the best place for my sister to be encouraged to flourish. I looked at eight other homes near Fareham and this one stood out to me for its excellence. I am always made to feel welcome no matter what time I visit and am updated on any issues. It is spotlessly clean, never has that hideous smell that so many other homes have. The rooms are pleasant and the food is cooked fresh on the premises. Feeding routines have been changed to suit my sister's needs and her vegetarian needs are catered for. Care is exceptional and attentive and tailored to the client. I composed a history of my sister's background which facilitated carers to understand her character and needs which they avidly took on board. I visit once or twice every week (initially daily a year ago in order to settle my sister) and always find the care to be of an exceptional standard.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Rosemary Kingdon, Manager at Kiln Lodge responded to this review on 23 Nov 2017:
Kaz, thank you so much for your comments regarding Kiln. Both myself and the staff really appreciate your thoughts.
Review submitted from a Postal Card by J C (Partner of Resident) on Friday 10 November 2017. Relates to November 2017.
Overall impression that this is a good nursing home suited to caring for persons with a well-developed ability for managing their dementia, providing they receive specific nursing care such as toileting and in some cases, feeding. I cannot comment residents confined to their beds.
How likely would you be to recommend Kiln Lodge? Likely
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Rosemary Kingdon, Manager at Kiln Lodge responded to this review on 23 Nov 2017:
Thank you, J C.
Review submitted from a Website Submission by Jayne P (Daughter-in-law of Resident) on Saturday 11 March 2017. Relates to March 2017.
My mother in law had the most excellent care at Kiln Lodge, her end of life care was treated with the utmost care, dignity and respect we as a family cannot thank the staff enough for my mother in laws care and us as a family they were there for us all. Thankyou
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Rosemary Kingdon, registered Manager at Kiln Lodge responded to this review on 13 Mar 2017:
Thank you so much for your kind words .. Mum was an absolute pleasure to have here and is missed by all. Sweet dreams...
Review submitted from a Postal Card by W E (Daughter-in-law of Resident) on Wednesday 8 March 2017. Relates to February 2017.
This is an excellent care home. It really does feel like a home from home. The staff are warm and caring. Both my parents in law moved into Kiln Lodge in the autumn. My father in law was ill and passed away within two months. The care and kindness my mother in law has received are second to none.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Mark Cowling, Proprietor at Kiln Lodge responded to this review on 09 Mar 2017:
Thank you for your review.
Review submitted from a Website Submission by M C (Daughter of Resident) on Wednesday 22 June 2016. Relates to June 2016.
The staff at this care home treat every resident with dignity and respect, whilst creating a fun and warm environment for the elderly in their care. I visited many care homes before being lucky enough to find this one. I would not hesitate in recommending this establishment. The home is outstanding and the staff treat every resident like a member of their own family.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Review submitted from a Postal Card by Brian C (Husband of Resident) on Monday 26 October 2015. Relates to June 2015.
My wife has dementia and entered Kiln Lodge in April 2014 from the start the staff were very helpful and caring. My wife was surly and antagonistic at start but the staff soon had her smiling and I was able to take her out for rides in the car. I can state with hand on my heart that Kiln Lodge staff are some of the most caring people I have come across. My wife's welfare was uppermost and she only left due to a deterioration in her mental state.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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Review submitted from a Website Submission by Carole S (Daughter of Resident) on Sunday 4 October 2015. Relates to October 2015.
Mum has been a resident at Kiln Lodge for 18 months now and she has been really well looked after there. She loves the home-cooked meals and very much enjoys her puds and cakes. I am always welcome to visit and I am so impressed with the whole team of staff which is like a big family and so friendly. On occasion when Mum has been unwell they don't hesitate to call nurse/doctor or ambulance as required - I have known other homes reluctant to do this. I would highly recommend this to people needing a safe, comfortable and truly caring home for a loved one.
How likely would you be to recommend Kiln Lodge? Extremely Likely
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