What types of Care is Kiln Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kiln Lodge provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

What are the Facilities & Services at Kiln Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kiln Lodge to the centre of Fareham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Kiln Lodge care home, 66 Kiln Road, Fareham, Hampshire PO16 7UG

Order by:

Review from Malcolm D (Husband of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience

My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although my wife suffered with Alzheimer's disease the staff loved her as their own mother, They made sure my wife was part of their family she was happy there. My wife sadly

passed away on the 8th February 2025 but the staff still showed their love for her, and gave me, my family care tender kindness in my wife's last moments.
In her last two months of my wife's life she was in hospital due to having two strokes, on her return from hospital she had lost 10kg in weight. Kiln Lodge staff were determine to ensure my wife got back to her normal weight and back to her dancing again as she always did. She loved all the ladies that were her care's and it was obvious they love her, always, cuddling her ensuring she was always clean and dressed smart, it was her happy place her home.
Kiln Lodge is an amazing place, the caring staff treat residents as their family.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, she was so dear to us all we will continue to remember her and reflect on all the happy moments, your support and kind words to us mean so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan F (Wife of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience

My husband is well looked after, and following a couple of days in hospital is now back to his usual self. The staff at Kiln Lodge are lovely and look after him with great care and love. Kiln Lodge is a lovely home, caring for some difficult residents. I have every confidence in the staff and all that

they do.
The food is good, all home prepared, and the bedrooms, home, and laundry are all clean and well managed. I'm so pleased that I found Kiln Lodge and recommend it with every confidence.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback, we are pleased you found us as well. I will share your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise W (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience

The staff are always very welcoming and friendly nothing is much trouble; all are very approachable.
They do their best to include Mum in everything they do when this could be a challenge at times. She loves going to the hairdressers there it makes her feel good being pampered.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback it's appreciated by us all. I am pleased that she enjoys the Hairdresser, always nice to have a pamper.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine F (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience

I am so happy with the care that Dad receives at Kiln Lodge. He was very reluctant to attend Daycare sessions but quickly settled in because carers took the time to get to know him. He easily transitioned to full-time care and he is very happy in his room with his own things around him. All the staff

are very friendly and kind to Dad. He has spent his life telling us, his girls, to be kind and it is lovely to see him receiving kindness in return. It is great to be able to visit him and to bring his great-grandchildren along sometimes. They are also always made to feel very welcome and they love visiting great grandad in his special house! Many thanks to all the lovely people in Kiln Lodge. You do an amazing job!!

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, this means a lot to us and we all love to see dad sharing precious memories with his family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

My mum was a resident at Kiln Lodge for the last 18 months. She has recently died but I would like to thank the team for the wonderful care she received there. They took Mum in at very short notice when things at home became too difficult. Although Mum could be quite challenging at times she was always

treated with care and compassion. She would join in with activities - cooking, gardening, exercise groups to name only a few. The carers took time to get to know Mum and her ways. They had the skills to know when to retreat and try again later if care was needed so as not to agitate her more than neccessary. Her end-of-life care was outstanding. She was treated with great dignity and respect. I wouldn't hesitate to recommend Kiln Lodge to anyone, especially for dementia care. Thank you to the manager and team.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review we all appreciate it. Your mum was a pleasure to care for and will be missed by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca B (Day Care) published on 10 November 2023
Submitted via Website • Report

Overall Experience

Mum has a great time coming to Kiln Lodge weekly.
Thank you so very much for looking after her so well and giving her the opportunity to meet with other people her age and do different things from normal. The staff are just awesome, we are very grateful to you all.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for taking the time to complete our review, we love having Mum come to us and teaching us to draw and paint.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve B (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience

Could not be happier with the care and support given to my mother. So many activities for her to do as well. Just so thankful to know she is safe and happy and doing so well within a fantastic facility. So grateful to you all, thank you.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for this review, we are so pleased to be able to support your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervyn B (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

Mum was unable to look after herself and needed to be taken care of. When she was first there for a few weeks she didn’t want to leave her room, but with encouragement and the patience of the staff she has come out of her shell and loves joining the residents and taking part in the activities happening

in the care home. Kiln Lodge has exceeded our expectations in every way, cannot thank them enough for the way they look after her. I would recommend Kiln Lodge to anyone who is looking for excellent care for a loved one.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your lovely feedback, we are honoured to be able to look after your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian B (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience

Overall good, the staff are always friendly. The response is good when she has not been well. Up to date with flu and covid injections. Try to get her involved in activities but she does not always want to, probably down to her dementia.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, I will speak to the team and see if there are some different activities for engagement. We would love any suggestions for activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

Compassionate, friendly staff providing necessary care needed. Home from home.
Facilities ideal and activities provide simulation and enjoyment with the varied daily routine. Outside gardens are well kept, with seating and again provide enjoyment for residents and visitors to enjoy.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback this means a lot to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete B (Grandson of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

My grandmother moved into Kiln Lodge at the end of August after a brief stay in hospital. When she arrived at Kiln Lodge she was very frail, not eating much and didn't want to leave her room. After only five weeks she is enjoying coming out of her room and joining in with the activities. She seems to

be getting stronger and stronger every day. The most amazing thing is that she is truly happy. The staff have really gone above and beyond, our whole family are very grateful for the amazing care she has received.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, we are so happy that she has settled and feels happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

My mum is thriving in Kiln Lodge.
Enjoying the activities, lifestyle and community it has to offer.
The staff are caring and nuturing.
My family could not be happier with the care and love shown to our mum.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, I am so happy that you feel Mum is thriving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience

My 94-year-old mother was given 28 days notice from a residential home as she required more care than they could provide, subsequently we as a family had to search for an appropriate care home within a preferably close geographical area. Kiln Lodge fitted that profile perfectly. The staff provide excellent

holistic care in a professional manner with immense enthusiasm, nothing is too much trouble. They present as a multi-disciplinary team with a varied programme of activities enabling the service users to become involved in the normal activities of daily living. Kiln Lodge facilitates continuity of care in my opinion second to none with it's close links to a local GP practice where paramedics and nurses facilitate the varied medical needs of the service users. The social events are varied and too numerous to mention, providing appropriate stimulus where needed at a level that appears to be well received.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feed back means a lot to us as a home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny W (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience

My mum has dementia but since moving to Kiln Lodge I have seen a great change in her. She is like a different person she is more chatty and outgoing and laughs a lot now. I think it has been hard for her to have to move into a home but Kiln Lodge is like a big family all the staff are all very caring

towards her. She loves that she has her hair and nails done every week, she is a bit fussy with her food now but does like a bit of cake and the ice lollies. It is nice to see her joining in with the games and quizzes and I love to see the photos on social media of them all joining in and having fun.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review, its lovely to see how happy Mum is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N M (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

Excellent care and well run. I'm always kept up to date and staff are very knowledgeable, residents are treated like family members by the team at Kiln Lodge.
All food home cooked and a wide selection.
Activities laid on and a beautiful garden to relax in.
Keep up the good work team.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, your feedback is really appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe H (Granddaughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

My nanny moved to Kin Lodge last year after her previous home said they could no longer meet Nanny’s needs. This was very worrying for us as a family. The manager visited Nanny and instantly reassured us that they had a room for Nanny and that her staff would love to have Nanny move in. Well what can

I say, Nanny didn’t participate in anything in her previous home, but now she does, she has joined in with daily activities and laughed with the other residents.
Kiln Lodge has gone out of its way to buy things to make my nanny’s life easier with her very poor eyesight.
If my nanny becomes upset or misses me the staff will video call me with Nanny.
We honestly couldn’t have asked for more and this was the best move for nanny. We also love the daily updates and pictures on social media. Thank you to all the team.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your lovely comments I will share this with the team. Look forward to seeing you for a coffee and cake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter-in-law of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

Kiln Lodge has been the best home for my mother-in-law, she is happy and settled. The carers are all genuinely nice and look after the residents as individuals and not just as old people. The food is good, nourishing and plentiful which is my mother-in-law's favourite bit.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback. We would love you to join us for lunch one day so you can also share this with your mum-in-law.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience

The staff have been so kind and respectful to my mother ever since she arrived earlier this year. They have always given us time as a family to discuss matters. Mum has settled well in her new surroundings and we are so grateful for everyone helping to make a very difficult decision a little easier.

Thank you for making her Birthday so special and for making us so welcome when we visit.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very much for your review, I will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob C (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

My mother was moved to Kiln Lodge back in January 2022 and was welcomed with open arms. At such a challenging time for us, the staff at Kiln Lodge showed such empathy and support for us all. The carers and staff are all fantastic and give the utmost care and attention to my mother. From encouraging

her to join in with activities and socialise, to sitting in her room with her when she doesn't feel up to it. She especially enjoys when the carers help her with her hair! We are eternally grateful to the team at Kiln Lodge for all they have done and continue to do for my mother and our family.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review this means a lot to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Mum has dementia, they are absolutely brilliant with her. She sees hallucinations, and they talk to her. She starts being bossy and they chat quietly to her. She likes to help if she can, they offer serviettes to fold.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your lovely review. This means a lot to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Meet the Team (7)

Luci Hammett

Job Title: Home Manager

Joined: 2020

Luci joined Kiln Lodge in January 2020 and has worked in the care sector for over 20 years. She really enjoys working with people that live with dementia and being involved in their lives here at Kiln Lodge. Luci has worked in various organisations in numerous roles and gained invaluable experience. Luci has a level 5 qualification in leadership and has a passion for staff development and training.

Kathleen Spencer

Job Title: Deputy Manager

Joined: 2013

Kathleen has been in working within Adult Care since she was 17 years old, and has experience working in Queen Alexandra Hospital, where she was a Support Worker on D5, in the community as a Carer to support elderly clients to be able to remain at home, and also with adults with learning disabilities. This was for clients who had been living in a secure unit and they were supported back into the community to live as independently as possible.

Kathleen has achieved Levels 3 and 4 in Health and Social Care, she has a National Diploma in Health Studies. She is now also halfway through completing her Level 5 in Adult Care.

Kathleen has been at Kiln Lodge since 2013, where she started as a Carer and has worked her way up to a Deputy Manager. Alongside her role, she has a passion for event planning and will liaise with the Wellness Champion to arrange the occasion events for the residents within the home. Kathleen also manages the staff rota for the home and any staff queries to ensure everything is covered and runs smoothly. Alongside all of this, Kathleen also manages the medication along with our Medication Lead.

Kathleen loves her job within Kiln Lodge, her focus is to ensure all the residents have person-centred care and for them to live as independently as possible. Kathleen enjoys learning new things, she also enjoys being able to pass on her knowledge to the Seniors and Carers. She also loves an on-the-spot quiz!

Every day is very different at Kiln Lodge, it has a real home feeling and the staff all work hard together to ensure the residents are safe and well.

Elizabeth Willcocks

Job Title: Deputy Manager

Joined: 2021

Liz has worked in elderly care since the year 2000 and started out working at Moorgreen Hospital on the wards. These wards housed patients from Knowle Hospital which was a secure ward for patients living with Dementia and other Mental Health conditions.

Over the past 22 years, Liz has worked in various residential and nursing homes as well as managed an extra care scheme prior to starting at Kiln Lodge in 2021.

Liz started out at Kiln Lodge as a Senior Carer in 2021. Within 3 months she was promoted to Deputy Manager as her leadership and care skills were recognised immediately as just what was required when the Deputy position became available.

Liz holds both Level 2 and 3 in Health and Social Care as well as an SVQ in Dementia Care. She is currently completing her Level 5 NVQ in Adult Care. As well as this, Liz is also a Dignity Champion for Southampton.

In her day-to-day role, Liz completes all the care plans within the home and this gives her a great opportunity to really get to know the residents and their families personally. She also manages the care staff and ensures everything runs smoothly on the care floor each day.

Liz has a passion for making a difference in the residents' lives, ensuring that person-centred care is delivered at all times. She loves the variety that each day brings at Kiln Lodge and no two days are the same in the home. This gives a real sense of what a happy home at Kiln Lodge really is.

Eleanor Boswell

Job Title: Manager Support

Joined: 2018

Eleanor has worked at Kiln Lodge Care Home since 2018 and enjoys working in a family-friendly environment where no 2 days are the same. Her job is very different to her previous jobs where she served 12 years in the Royal Navy and has also worked 17 years for a multinational corporation.

Eleanor has many years experience of Human Resources, Training and Payroll with a myriad of qualifications including an Accounts Diploma, a Certificate in Personnel Practice, a Level 4 Certificate in Teaching and Coaching and she is also a qualified First Party Auditer.

Melissa French

Job Title: Infection Control Lead

Joined: 2020

Melissa has worked at Kiln Lodge for 1 year and has worked in health and social care for the last 5 years. Melissa has achieved her level 2, 3 and 4 in health and social care. Melissa has a passion for infection control and maintaining high standards within the home. Melissa manages the housekeeping team and all areas of health and safety as well as the staff inductions.

Loren Millson

Job Title: Senior Care Assistant

Joined: 2020

Loren started working in social care in 2016 and has worked at Kiln Lodge since 2020. Loren has nearly completed her QCF level 3. Loren enjoys working in a small Residential Home and says the best part of working at Kiln Lodge is it has a family feel and that she has time to spend quality time with the residents she cares for. Loren is our continence champion, Loren would one day like to train and become the homes moving and handling trainer.

Rose Button

Job Title: Care Assistant

Joined: 2006

Rose has worked at Kiln Lodge since 2006, Rose is an energetic and caring carer. Rose goes above and beyond in her role and always ensures that residents are cared for to a very high standard. Rose is always singing and dancing and has a very loyal, strong work ethic. Rose is versatile in her role and steps in to help in all areas of Kiln Lodge. Rose is also our champion with our electronic care plan system and her documentation is of a very high standard and passes this down to new staff.

Kiln Lodge

Care Provided by Kiln Lodge

Good to Know

Funding & Fees Guide for Kiln Lodge

Facilities

Kiln Lodge Reviews (47)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (2)