Kiln Lodge, Fareham, Hampshire
Kiln Lodge, Fareham, Hampshire
Kiln Lodge, Fareham, Hampshire

Kiln Lodge has been providing high quality care for 23 years in which time the home has become a relaxed place to live with a homely feel.

The home provides a range of care options to sit the personal needs of its residents, and staff are passionate about providing high levels of care every day.

Kiln Lodge has unrestricted visiting hours and offers both large communal areas and quiet reading rooms for residents to spend time in.

Activities and social events take place regularly to help residents remain as independent as possible and enjoy getting involved with engaging activities.

Group: Mark Cowling

Person in charge: Rosemary Kingdon (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 18

Shared Rooms: 3

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single from £440 , Personal Care Shared (per person) from £440 (These prices are only a guideline, please contact Kiln Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Kiln Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kiln Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Kiln Lodge has a Review Score of 8.6 (8.600)

The Review Score of 8.6 (maximum of 10) for Kiln Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Kiln Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.933 for Kiln Lodge is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for Kiln Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kiln Lodge?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kiln Lodge

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My mother in law had the most excellent care at Kiln Lodge, her end of life care was treated with the utmost care, dignity and respect we as a family cannot thank the staff enough for my mother in laws care and us as a family they were there for us all. Thankyou

How likely would you be to recommend Kiln Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosemary Kingdon, registered Manager at Kiln Lodge responded to this review on 13 Mar 2017:

Thank you so much for your kind words .. Mum was an absolute pleasure to have here and is missed by all. Sweet dreams...

This is an excellent care home. It really does feel like a home from home. The staff are warm and caring. Both my parents in law moved into Kiln Lodge in the autumn. My father in law was ill and passed away within two months. The care and kindness my mother in law has received are second to none.

How likely would you be to recommend Kiln Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mark Cowling, Proprietor at Kiln Lodge responded to this review on 09 Mar 2017:

Thank you for your review.

The staff at this care home treat every resident with dignity and respect, whilst creating a fun and warm environment for the elderly in their care. I visited many care homes before being lucky enough to find this one. I would not hesitate in recommending this establishment. The home is outstanding and the staff treat every resident like a member of their own family.

How likely would you be to recommend Kiln Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has dementia and entered Kiln Lodge in April 2014 from the start the staff were very helpful and caring. My wife was surly and antagonistic at start but the staff soon had her smiling and I was able to take her out for rides in the car. I can state with hand on my heart that Kiln Lodge staff are some of the most caring people I have come across. My wife's welfare was uppermost and she only left due to a deterioration in her mental state.

How likely would you be to recommend Kiln Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been a resident at Kiln Lodge for 18 months now and she has been really well looked after there. She loves the home-cooked meals and very much enjoys her puds and cakes. I am always welcome to visit and I am so impressed with the whole team of staff which is like a big family and so friendly. On occasion when Mum has been unwell they don't hesitate to call nurse/doctor or ambulance as required - I have known other homes reluctant to do this. I would highly recommend this to people needing a safe, comfortable and truly caring home for a loved one.

How likely would you be to recommend Kiln Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Kiln Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Kiln Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kiln Lodge