Kiln Lodge

66 Kiln Road, Fareham PO16 7UG
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9.8 48 Reviews
  • Kiln Lodge, Fareham
Kiln Lodge has been providing high quality care for 28 years, in which time the home has become a relaxed place to live with a homely feel.

The home provides a range of care options to suit the personal needs of its residents, and staff are passionate about providing high levels of care every day.

Kiln Lodge has unrestricted visiting hours and offers both large communal areas and quiet reading rooms for residents to spend time in.

Activities and social events take place regularly to help residents remain as independent as possible and enjoy getting involved with engaging activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact Kiln Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Luci Hammett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Kiln Lodge Reviews (48)

9.8

Kiln Lodge has a Review Score of 9.8 (9.836) out of 10, based on 12 reviews in the last 2 years.
Over all time Kiln Lodge has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Kiln Lodge
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Total of 48, showing 1-20
Review from R W (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff to be welcoming, friendly and helpful. They have coped with my husband's dietary needs well, his quirks and mannerisms with discretion and he seems to enjoy being there at Kiln Lodge. I am delighted always to find staff present in the lounge with residents. The building appears
to be well maintained and always clean. It is a pity that residents cannot go down to the garden for safety reasons and that at times the car park seems inadequate. Perhaps in future a remedy will be found.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review. We will be looking to open up the second part of the garden in the future with better access.

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Review from Malcolm D (Husband of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although my wife suffered with Alzheimer's disease the staff loved her as their own mother, They made sure my wife was part of their family she was happy there. My wife sadly
passed away on the 8th February 2025 but the staff still showed their love for her, and gave me, my family care tender kindness in my wife's last moments.
In her last two months of my wife's life she was in hospital due to having two strokes, on her return from hospital she had lost 10kg in weight. Kiln Lodge staff were determine to ensure my wife got back to her normal weight and back to her dancing again as she always did. She loved all the ladies that were her care's and it was obvious they love her, always, cuddling her ensuring she was always clean and dressed smart, it was her happy place her home.
Kiln Lodge is an amazing place, the caring staff treat residents as their family.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, she was so dear to us all we will continue to remember her and reflect on all the happy moments, your support and kind words to us mean so much.

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Review from Joan F (Wife of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is well looked after, and following a couple of days in hospital is now back to his usual self. The staff at Kiln Lodge are lovely and look after him with great care and love. Kiln Lodge is a lovely home, caring for some difficult residents. I have every confidence in the staff and all that
they do.
The food is good, all home prepared, and the bedrooms, home, and laundry are all clean and well managed. I'm so pleased that I found Kiln Lodge and recommend it with every confidence.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback, we are pleased you found us as well. I will share your feedback to the team.

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Review from Denise W (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very welcoming and friendly nothing is much trouble; all are very approachable.
They do their best to include Mum in everything they do when this could be a challenge at times. She loves going to the hairdressers there it makes her feel good being pampered.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback it's appreciated by us all. I am pleased that she enjoys the Hairdresser, always nice to have a pamper.

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Review from Christine F (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care that Dad receives at Kiln Lodge. He was very reluctant to attend Daycare sessions but quickly settled in because carers took the time to get to know him. He easily transitioned to full-time care and he is very happy in his room with his own things around him. All the staff
are very friendly and kind to Dad. He has spent his life telling us, his girls, to be kind and it is lovely to see him receiving kindness in return. It is great to be able to visit him and to bring his great-grandchildren along sometimes. They are also always made to feel very welcome and they love visiting great grandad in his special house! Many thanks to all the lovely people in Kiln Lodge. You do an amazing job!!
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, this means a lot to us and we all love to see dad sharing precious memories with his family.

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Review from Helen B (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Kiln Lodge for the last 18 months. She has recently died but I would like to thank the team for the wonderful care she received there. They took Mum in at very short notice when things at home became too difficult. Although Mum could be quite challenging at times she was always
treated with care and compassion. She would join in with activities - cooking, gardening, exercise groups to name only a few. The carers took time to get to know Mum and her ways. They had the skills to know when to retreat and try again later if care was needed so as not to agitate her more than neccessary. Her end-of-life care was outstanding. She was treated with great dignity and respect. I wouldn't hesitate to recommend Kiln Lodge to anyone, especially for dementia care. Thank you to the manager and team.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review we all appreciate it. Your mum was a pleasure to care for and will be missed by us all.

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Review from Rebecca B (Day Care) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a great time coming to Kiln Lodge weekly.
Thank you so very much for looking after her so well and giving her the opportunity to meet with other people her age and do different things from normal. The staff are just awesome, we are very grateful to you all.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for taking the time to complete our review, we love having Mum come to us and teaching us to draw and paint.

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Review from Steve B (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with the care and support given to my mother. So many activities for her to do as well. Just so thankful to know she is safe and happy and doing so well within a fantastic facility. So grateful to you all, thank you.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for this review, we are so pleased to be able to support your mum.

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Review from Mervyn B (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was unable to look after herself and needed to be taken care of. When she was first there for a few weeks she didn’t want to leave her room, but with encouragement and the patience of the staff she has come out of her shell and loves joining the residents and taking part in the activities happening
in the care home. Kiln Lodge has exceeded our expectations in every way, cannot thank them enough for the way they look after her. I would recommend Kiln Lodge to anyone who is looking for excellent care for a loved one.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your lovely feedback, we are honoured to be able to look after your mum.

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Review from Brian B (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall good, the staff are always friendly. The response is good when she has not been well. Up to date with flu and covid injections. Try to get her involved in activities but she does not always want to, probably down to her dementia.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, I will speak to the team and see if there are some different activities for engagement. We would love any suggestions for activities.

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Review from J G (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compassionate, friendly staff providing necessary care needed. Home from home.
Facilities ideal and activities provide simulation and enjoyment with the varied daily routine. Outside gardens are well kept, with seating and again provide enjoyment for residents and visitors to enjoy.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback this means a lot to the team.

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Review from Pete B (Grandson of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into Kiln Lodge at the end of August after a brief stay in hospital. When she arrived at Kiln Lodge she was very frail, not eating much and didn't want to leave her room. After only five weeks she is enjoying coming out of her room and joining in with the activities. She seems to
be getting stronger and stronger every day. The most amazing thing is that she is truly happy. The staff have really gone above and beyond, our whole family are very grateful for the amazing care she has received.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, we are so happy that she has settled and feels happy.

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Review from Wendy H (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is thriving in Kiln Lodge.
Enjoying the activities, lifestyle and community it has to offer.
The staff are caring and nuturing.
My family could not be happier with the care and love shown to our mum.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, I am so happy that you feel Mum is thriving.

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Review from David B (Son of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother was given 28 days notice from a residential home as she required more care than they could provide, subsequently we as a family had to search for an appropriate care home within a preferably close geographical area. Kiln Lodge fitted that profile perfectly. The staff provide excellent
holistic care in a professional manner with immense enthusiasm, nothing is too much trouble. They present as a multi-disciplinary team with a varied programme of activities enabling the service users to become involved in the normal activities of daily living. Kiln Lodge facilitates continuity of care in my opinion second to none with it's close links to a local GP practice where paramedics and nurses facilitate the varied medical needs of the service users. The social events are varied and too numerous to mention, providing appropriate stimulus where needed at a level that appears to be well received.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feed back means a lot to us as a home.

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Review from Jenny W (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia but since moving to Kiln Lodge I have seen a great change in her. She is like a different person she is more chatty and outgoing and laughs a lot now. I think it has been hard for her to have to move into a home but Kiln Lodge is like a big family all the staff are all very caring
towards her. She loves that she has her hair and nails done every week, she is a bit fussy with her food now but does like a bit of cake and the ice lollies. It is nice to see her joining in with the games and quizzes and I love to see the photos on social media of them all joining in and having fun.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review, its lovely to see how happy Mum is.

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Review from N M (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and well run. I'm always kept up to date and staff are very knowledgeable, residents are treated like family members by the team at Kiln Lodge.
All food home cooked and a wide selection.
Activities laid on and a beautiful garden to relax in.
Keep up the good work team.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, your feedback is really appreciated.

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Review from Chloe H (Granddaughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny moved to Kin Lodge last year after her previous home said they could no longer meet Nanny’s needs. This was very worrying for us as a family. The manager visited Nanny and instantly reassured us that they had a room for Nanny and that her staff would love to have Nanny move in. Well what can
I say, Nanny didn’t participate in anything in her previous home, but now she does, she has joined in with daily activities and laughed with the other residents.
Kiln Lodge has gone out of its way to buy things to make my nanny’s life easier with her very poor eyesight.
If my nanny becomes upset or misses me the staff will video call me with Nanny.
We honestly couldn’t have asked for more and this was the best move for nanny. We also love the daily updates and pictures on social media. Thank you to all the team.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your lovely comments I will share this with the team. Look forward to seeing you for a coffee and cake.

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Review from A M (Daughter-in-law of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kiln Lodge has been the best home for my mother-in-law, she is happy and settled. The carers are all genuinely nice and look after the residents as individuals and not just as old people. The food is good, nourishing and plentiful which is my mother-in-law's favourite bit.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback. We would love you to join us for lunch one day so you can also share this with your mum-in-law.

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Review from L B (Daughter of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been so kind and respectful to my mother ever since she arrived earlier this year. They have always given us time as a family to discuss matters. Mum has settled well in her new surroundings and we are so grateful for everyone helping to make a very difficult decision a little easier.
Thank you for making her Birthday so special and for making us so welcome when we visit.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you very much for your review, I will share this with the team.

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Review from Rob C (Son of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Kiln Lodge back in January 2022 and was welcomed with open arms. At such a challenging time for us, the staff at Kiln Lodge showed such empathy and support for us all. The carers and staff are all fantastic and give the utmost care and attention to my mother. From encouraging
her to join in with activities and socialise, to sitting in her room with her when she doesn't feel up to it. She especially enjoys when the carers help her with her hair! We are eternally grateful to the team at Kiln Lodge for all they have done and continue to do for my mother and our family.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review this means a lot to the team.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Kiln Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Kiln Lodge is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) ) ÷ 140 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kiln Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Luci

Luci Hammett

Job Title: Home Manager Joined: 2020

Luci joined Kiln Lodge in January 2020 and has worked in the care sector for over 20 years. She really enjoys working with people that live with dementia and being involved in their lives here at Kiln Lodge. Luci has worked in various organisations in numerous roles and gained invaluable experience. Luci has a level 5 qualification in leadership and has a passion for staff development and training.

Eleanor

Eleanor Boswell

Job Title: Manager Support Joined: 2018

Eleanor has worked at Kiln Lodge Care Home since 2018 and enjoys working in a family-friendly environment where no 2 days are the same. Her job is very different to her previous jobs where she served 12 years in the Royal Navy and has also worked 17 years for a multinational corporation.


Eleanor has many years experience of Human Resources, Training and Payroll with a myriad of qualifications including an Accounts Diploma, a Certificate in Personnel Practice, a Level 4 Certificate in Teaching and Coaching and she is also a qualified First Party Auditer.

Melissa

Melissa French

Job Title: Infection Control Lead Joined: 2020

Melissa has worked at Kiln Lodge for 1 year and has worked in health and social care for the last 5 years. Melissa has achieved her level 2, 3 and 4 in health and social care. Melissa has a passion for infection control and maintaining high standards within the home. Melissa manages the housekeeping team and all areas of health and safety as well as the staff inductions.

Loren

Loren Millson

Job Title: Senior Care Assistant Joined: 2020

Loren started working in social care in 2016 and has worked at Kiln Lodge since 2020. Loren has nearly completed her QCF level 3. Loren enjoys working in a small Residential Home and says the best part of working at Kiln Lodge is it has a family feel and that she has time to spend quality time with the residents she cares for. Loren is our continence champion, Loren would one day like to train and become the homes moving and handling trainer.

Rose

Rose Button

Job Title: Care Assistant Joined: 2006

Rose has worked at Kiln Lodge since 2006, Rose is an energetic and caring carer. Rose goes above and beyond in her role and always ensures that residents are cared for to a very high standard. Rose is always singing and dancing and has a very loyal, strong work ethic. Rose is versatile in her role and steps in to help in all areas of Kiln Lodge. Rose is also our champion with our electronic care plan system and her documentation is of a very high standard and passes this down to new staff.

Frequently Asked Questions about Kiln Lodge

What types of Care is Kiln Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kiln Lodge have?

There are 24 Single Rooms.

What are the Facilities & Services at Kiln Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kiln Lodge to the centre of Fareham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kiln Lodge to verify any information. View our terms and conditions. Kiln Lodge has an Enhanced Service - more info.