Care Homes Owned by Mark Cowling

Mum has shown a notable improvement in her confidence and her willingness to get involved in the activities at Willow Tree Lodge. This improvement is largely down to the encouragement to participate from both Alison and indeed all the staff. Mum is more positive about things now and I cannot thank the staff enough for their efforts. I often feel that the staff don't get the recognition for their work and much of their effort goes unrecognised. Their enthusiasm never fails to amaze me. A huge thanks to you all from the family.

Health and personal care issues are dealt with immediately. I would not hesitate in recommending Willow Tree Lodge, a wonderful residential home. I can't mention individual staff names as there would be too many but thank you all.

I am very happy that mum is in kind, safe and caring environment. Thank you to Hannah, Hannah, Emma and all the wonderful day, night, kitchen, housekeeping and admin staff.

I would highly recommend Willow Lodge to anyone considering somewhere for their care

My Mum's mental health has declined rapidly over the last 12 months and the care and support both Mum and I have received from Willow Tree Lodge since she moved in 7 months ago has been outstanding.

The professional, compassionate support of staff starts at the top with an experienced, passionate manager and is reflected in every single member of the team. Their caring approach is obviously rooted in high standards and expectations as the care they provide is first class; but what makes a difference, both to Mum and to me, is how they adapt, automatically, to the personal needs of each resident to form a genuine family environment in which I know my Mum is safe and extremely well cared for.

The home itself is very clean, well-maintained, and has a real "home from home" feel. It's warm, welcoming, and comfortable-exactly what you would hope for in a care setting

I cannot understate how thankful I and the wider family are that our Mother, Grandmother and Great GrandGrannie was a resident at Willow Tree Lodge for the last 4 months of her life. The care she received was truly outstanding and was delivered with care and compassion. Mum regarded it as home from the moment she entered the door - we felt that she was wrapped in love by people who treated her as family, right until the very end. Her dog was welcomed as a regular visitor by staff and residents alike which made a huge difference . Communication was excellent (including from the visiting GP) - nothing was ever too much trouble. We have taken a lot of comfort from knowing that she received truly outstanding care from the whole Willow Tree Team and was happy during her final few months. Thank you feels like it will never be enough. We cannot recommend Willow Tree Lodge enough so, if you are considering care options for your loved ones, please contact them to arrange a visit.

Mum moved into residential care in May 2025. We were unhappy with the care she was receiving at the care home, so Willow Tree Lodge was recommended to us. We were fairly anxious about moving mum as she has dementia, but from the moment we met staff from Willow Tree Lodge, we knew that she was going to be in safe hands and well cared for. She had a wonderful welcome and has settled in really well. The staff are amazing and there is a really homely, welcoming atmosphere. There is often something going on, chair exercise, singers etc. I would highly recommend Willow Tree Lodge and I'm so happy that we found this place after our previous bad experience!

I cannot praise Willow Tree Lodge and its staff enough - they really do go above and beyond to make such a lovely, caring, family home for all of its residents. As always, they all worked so hard to make Christmas 2025 special for all its residents. The support too for myself as the daughter of a resident when I was going through a very difficult time with family illness, is just another example of the extent of their care. It was so comforting to know I had their full support and could leave Mum in their hands during this difficult time. I am so relieved I chose Willow Tree Lodge for my Mum. Thank you so much to all the staff at Willow Tree Lodge - you are all fantastic.

My mother-in-law had been living at Willow Tree Lodge for about 9 months but unfortunately deteriorated to 'end of life' care her last 5 days. I cannot praise all the staff enough! Their care and professionalism was exemplary. They all showed empathy and compassion in a difficult situation and nothing was too much trouble. I unreservedly recommend Willow Tree Lodge as it's a lovely friendly care home for your loved one.

I'm a close friend of a resident at Willow Tree, and I'm consistently impressed by the warmth and quality of care provided. The careers are exceptional-kind, patient, and genuinely attentive. They always take time to reassure, support, and connect with residents in meaningful ways. The manager leads with professionalism and heart, creating a positive atmosphere where staff feel supported and residents are truly prioritised. The activities are varied, engaging, and thoughtfully planned, giving residents plenty to enjoy each day. The cleanliness of the home is outstanding, with every space feeling fresh, well-kept, and welcoming. The food is another highlight-tasty, nutritious, and beautifully presented, and my friend regularly comments on how much they enjoy each meal. Above all, the atmosphere at Willow Tree Lodge is warm, friendly, and uplifting. It's clear that this is a place where people genuinely care. I couldn't be more grateful knowing my friend is in such safe hands

The staff at Willow Tree Lodge have been absolutely amazing from the very first moment we met them. The change in my Mother-in-Law since moving in has been incredible, she is really happy, has made lots of new friends. The Carers are so attentive. The atmosphere is always happy and friendly. The food is delicious. If you are in a position of having to move a loved one into a care facility I would absolutely recommend Willow Tree Lodge with no hesitation. I have never seen another care home like it!

The food, cleanliness are second to none. With this dreadful illness, the staff ensure that the residents still have dignity, respect and excellent care

We are able to visit at any time of the day.

My mum moved here in 2021 and settled in straight away. The whole team here work together to make it a real home for all the residents. I especially appreciate the efforts of the housekeeping team - everywhere is spotless and fresh and residents clothes are always well laundered.

My family and I are so happy we chose Willow Tree for Mum. In our opinion, it is second to none. The staff, whether carers, caterers, cleaners and all others, are kindness itself. Nothing is ever too much trouble and always with a smile. Residents always seem happy and content with plenty of activities to occupy their time.

After a decline at home following Covid, isolation and early dementia, my mum's health worsened in hospital in 2024. I visited several homes, but Willow Tree just felt right - warm, calm and welcoming. From day one, staff said, "This is her home, and it's a privilege to care for her." And they meant it. Mum is a quiet, private lady, and the team include her gently, never overwhelming her. She's made great friends, chats with staff, and recently staff took Mum to Fareham to play table tennis and have coffee - table tennis she hadn't played since before Covid.

Food is excellent, with fresh choices and homemade cakes. Activities, trips to pubs and garden centres, and community links all add meaning to Mum's days. As someone who's worked in care, I know outstanding care when I see it - and Willow Tree delivers it. With 30 beds, it's homely yet professional. Mum is safe, happy, and thriving - and visiting her lifts my spirits too.

I have found all staff to be welcoming, friendly and helpful. They have coped with my husband's dietary needs well, his quirks and mannerisms with discretion and he seems to enjoy being there at Kiln Lodge. I am delighted always to find staff present in the lounge with residents. The building appears to be well maintained and always clean. It is a pity that residents cannot go down to the garden for safety reasons and that at times the car park seems inadequate. Perhaps in future a remedy will be found.

Kiln Lodge is an amazing place, the caring staff treat residents as their family.

The food is good, all home prepared, and the bedrooms, home, and laundry are all clean and well managed. I'm so pleased that I found Kiln Lodge and recommend it with every confidence.