Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.
Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.
Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high...
Care Provided by Willow Tree Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,575 - £1,575
- Self-Funded Residential Dementia Care: £1,575 - £1,575
- RESPITE Self-Funded Residential Care: £1,575 - £1,575
- RESPITE Self-Funded Residential Dementia Care: £1,575 - £1,575
Contact Willow Tree Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Mark Cowling
- Private Owned
Person in charge
- Hannah Dear (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 3
Room Information
- Single Rooms (30)
Parking
- On site parking available
Willow Tree Lodge Reviews (98)
Willow Tree Lodge has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years.
Over all time Willow Tree Lodge has 98 reviews.
The home is very well run and the staff are attentive, friendly, kind and caring. The management team are clearly visible and are supportive and reactive.
There is a full range of activities which the residents can access and are well coordinated.
The home is exceptionally clean, well furnished and feels homely. The residents are encouraged to be part of the decision processes. They were asked to choose the material for the dinning room, which I must say is beautiful.
The relatives are actively encouraged to be part of the residential home. There are regular meetings held for relatives to voice their opinions. There is an obvious open door policy for people to raise any concerns which are dealt with efficiently and appropriately.
I would highly recommend Willow Lodge to anyone considering somewhere for their care
We are delighted that you feel Willow Tree Lodge has a warm, family atmosphere, as creating a home where residents feel safe, valued and involved is at the heart of everything we do. It's...
My Mum's mental health has declined rapidly over the last 12 months and the care and support both Mum and I have received from Willow Tree Lodge since she moved in 7 months ago has been outstanding.
The professional, compassionate support of staff starts at the top with an experienced, passionate manager and is reflected in every single member of the team. Their caring approach is obviously rooted in high standards and expectations as the care they provide is first class; but what makes a difference, both to Mum and to me, is how they adapt, automatically, to the personal needs of each resident to form a genuine family environment in which I know my Mum is safe and extremely well cared for.
We are truly grateful for your feedback and delighted to hear that both you and your mum have felt supported since she joined Willow Tree Lodge. We understand how challenging it can be when a loved one's mental...
I cannot understate how thankful I and the wider family are that our Mother, Grandmother and Great GrandGrannie was a resident at Willow Tree Lodge for the last 4 months of her life. The care she received was truly outstanding and was delivered with care and compassion. Mum regarded it as home from the moment she entered the door - we felt that she was wrapped in love by people who treated her as family, right until the very end. Her dog was welcomed as a regular visitor by staff and residents alike which made a huge difference . Communication was excellent (including from the visiting GP) - nothing was ever too much trouble. We have taken a lot of comfort from knowing that she received truly outstanding care from the whole Willow Tree Team and was happy during her final few months. Thank you feels like it will never be enough. We cannot recommend Willow Tree Lodge enough so, if you are considering care options for your loved ones, please contact them to arrange a visit.
Thank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us that you took the time to share your experience.
We feel privileged to have cared for your Mum, and it's wonderful to hear that she felt at home and surrounded by love during her time with...
Mum moved into residential care in May 2025. We were unhappy with the care she was receiving at the care home, so Willow Tree Lodge was recommended to us. We were fairly anxious about moving mum as she has dementia, but from the moment we met staff from Willow Tree Lodge, we knew that she was going to be in safe hands and well cared for. She had a wonderful welcome and has settled in really well. The staff are amazing and there is a really homely, welcoming atmosphere. There is often something going on, chair exercise, singers etc. I would highly recommend Willow Tree Lodge and I'm so happy that we found this place after our previous bad experience!
Thank you so much for taking the time to share your experience and for your kind words about Willow Tree Lodge. We know how daunting it can be to move a loved one, especially when they are living with dementia, and were truly honoured that you trusted us with your mums care.
Were delighted to...
I cannot praise Willow Tree Lodge and its staff enough - they really do go above and beyond to make such a lovely, caring, family home for all of its residents. As always, they all worked so hard to make Christmas 2025 special for all its residents. The support too for myself as the daughter of a resident when I was going through a very difficult time with family illness, is just another example of the extent of their care. It was so comforting to know I had their full support and could leave Mum in their hands during this difficult time. I am so relieved I chose Willow Tree Lodge for my Mum. Thank you so much to all the staff at Willow Tree Lodge - you are all fantastic.
We are truly honoured that you entrusted us with your Mum's care, and we're very pleased to know that both she and you felt supported-especially during such a difficult...
My mother-in-law had been living at Willow Tree Lodge for about 9 months but unfortunately deteriorated to 'end of life' care her last 5 days. I cannot praise all the staff enough! Their care and professionalism was exemplary. They all showed empathy and compassion in a difficult situation and nothing was too much trouble. I unreservedly recommend Willow Tree Lodge as it's a lovely friendly care home for your loved one.
We are truly honoured that your mother-in-law spent her time with us at Willow Tree Lodge, and we are deeply sorry for your loss. It means a great deal to know that our team was able to support her - and your family - with compassion,...
I'm a close friend of a resident at Willow Tree, and I'm consistently impressed by the warmth and quality of care provided. The careers are exceptional-kind, patient, and genuinely attentive. They always take time to reassure, support, and connect with residents in meaningful ways. The manager leads with professionalism and heart, creating a positive atmosphere where staff feel supported and residents are truly prioritised. The activities are varied, engaging, and thoughtfully planned, giving residents plenty to enjoy each day. The cleanliness of the home is outstanding, with every space feeling fresh, well-kept, and welcoming. The food is another highlight-tasty, nutritious, and beautifully presented, and my friend regularly comments on how much they enjoy each meal. Above all, the atmosphere at Willow Tree Lodge is warm, friendly, and uplifting. It's clear that this is a place where people genuinely care. I couldn't be more grateful knowing my friend is in such safe hands
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positive your experience has been as a close friend of one of our residents.
Our team works hard to provide care that is not only professional but warm, personal, and...
My mother has been resident at Willow Tree for over 12 months, throughout her residency every care has been taken to ensure that her health and wellbeing have been of a high standard. As a visitor there is always a warm and friendly welcome and all the staff are happy to help in any way that they can. As a near relative it is very reassuring to know that my mother is safe and well cared for, myself and my 2 brothers are absolutely delighted with the service provided. A huge thanks to all the staff at Willow Tree.
Thank you so much for your kind and thoughtful words. We're truly delighted to hear that your mother has felt well cared for during her time with us, and that you and your family have confidence in the care and support we provide. Our team works hard to create a warm, welcoming environment where...
The staff at Willow Tree Lodge have been absolutely amazing from the very first moment we met them. The change in my Mother-in-Law since moving in has been incredible, she is really happy, has made lots of new friends. The Carers are so attentive. The atmosphere is always happy and friendly. The food is delicious. If you are in a position of having to move a loved one into a care facility I would absolutely recommend Willow Tree Lodge with no hesitation. I have never seen another care home like it!
Thank you so much for your wonderful feedback. It means a great deal to our entire team to know that your Mother-in-Law has settled in happily and is thriving in her new surroundings. Seeing residents make friends, feel at home, and enjoy daily life is exactly what we strive for. Our carers take...
The food, cleanliness are second to none. With this dreadful illness, the staff ensure that the residents still have dignity, respect and excellent care
Thank you so much for your kind words. Were truly delighted to hear that your Nan and your family feel supported and cared for here. Our team always strives to create a homely, family-like environment, where dignity, respect, and comfort come first, so its wonderful to know this is reflected in...
It's always clean and fresh, and a relief to know she's safe and well cared for.
We are able to visit at any time of the day.
Thank you so much for taking the time to share your kind words. We're so pleased to hear that you find our home clean and welcoming, and that you feel reassured knowing your mum is well cared for. Our team works hard to create a comfortable, safe, and friendly environment for both residents and...
My mum moved here in 2021 and settled in straight away. The whole team here work together to make it a real home for all the residents. I especially appreciate the efforts of the housekeeping team - everywhere is spotless and fresh and residents clothes are always well laundered.
Thank you so much for your kind words. We're delighted to hear that your mum settled in so quickly - creating a welcoming and homely atmosphere is so important to us. Our whole team, from care staff to housekeeping, take great pride in working together to make sure residents feel comfortable, cared...
My family and I are so happy we chose Willow Tree for Mum. In our opinion, it is second to none. The staff, whether carers, caterers, cleaners and all others, are kindness itself. Nothing is ever too much trouble and always with a smile. Residents always seem happy and content with plenty of activities to occupy their time.
Thank you for your wonderful feedback. We're so pleased to hear you feel nothing is too much trouble, and that you're enjoying the variety of activities we offer. Creating a supportive, engaging environment where residents can feel truly at home is at the heart of what we do, and it's lovely to know this shines through in your experience.
After a decline at home following Covid, isolation and early dementia, my mum's health worsened in hospital in 2024. I visited several homes, but Willow Tree just felt right - warm, calm and welcoming. From day one, staff said, "This is her home, and it's a privilege to care for her." And they meant it. Mum is a quiet, private lady, and the team include her gently, never overwhelming her. She's made great friends, chats with staff, and recently staff took Mum to Fareham to play table tennis and have coffee - table tennis she hadn't played since before Covid.
Food is excellent, with fresh choices and homemade cakes. Activities, trips to pubs and garden centres, and community links all add meaning to Mum's days. As someone who's worked in care, I know outstanding care when I see it - and Willow Tree delivers it. With 30 beds, it's homely yet professional. Mum is safe, happy, and thriving - and visiting her lifts my spirits too.
Thank you so much for your kind words. We're delighted to hear you have had such a positive experience with us. Our team takes great pride in providing a safe, welcoming and supportive environment for all our residents and visitors. Very glad you like the food!!
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
Thank you so much for taking the time to review us Nicky, I'm glad you get well looked after too!
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
Thank you for your kind comments, and we really appreciate you taking the time to review us. Many thanks.
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
Truly beautiful words, thank you so much for your heartfelt review. You know how much mum meant to us all. Thank you.
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
Thank you so much Hannah for your feedback. Keeping family informed is so important to us, as is being person-centred. Thanks again.
Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.
I cannot thank you enough for your kind words! The team does work hard, but they are a great team! I agree, touch is so important. Thank you for taking the time to review us. Kind Regards.
An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.
Thank you so much for taking the time to review, and I will definitely arrange more outings now the weather seems to be getting better again! Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2019- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Tree Lodge.
There are no upcoming events for Willow Tree Lodge.
Awards / Recognitions (3)
- Recipient: Mark CowlingDate: Thursday 30 Jun 2022
- Recipient: Mark CowlingDate: Thursday 01 Feb 2018
- Recipient: Willow Tree LodgeDate: Saturday 01 Apr 2017
Meet the Team (4)
Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role. She has worked her way up from a Carer to Home Manager over this period.
During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her Level 5 Diploma in Leadership and Management. She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.
Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.
Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.
Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.
Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.
Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.
Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.
Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.
Frequently Asked Questions about Willow Tree Lodge
What types of Care is Willow Tree Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Tree Lodge have?
There are 30 Single Rooms.
What are the Facilities & Services at Willow Tree Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Tree Lodge to the centre of Fareham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Tree Lodge to verify any information. View our terms and conditions. Willow Tree Lodge has an Enhanced Service - more info.