Willow Tree Lodge, Fareham, Hampshire
Willow Tree Lodge, Fareham, Hampshire
Willow Tree Lodge, Fareham, Hampshire

Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high standard to residents feel as comfortable and at home as possible.

As well as a running many clubs, the home provides entertainment ranging from film afternoons to fitness activities for all residents to take part in.

Group: Mark Cowling

Person in charge: Sarah Munro (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Respite Care • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Willow Tree Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Willow Tree Lodge has a Review Score of 9.9 (9.882)

The Review Score of 9.9 (maximum of 10) for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Willow Tree Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.882 for Willow Tree Lodge is calculated as follows: ( (466 Excellents x 5) + (58 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 526 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 23 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    42
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Tree Lodge?

  • Extremely LIKELY
    43
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Tree Lodge

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    13
  • Son-in-law of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

The home provides a clean, safe, stable and friendly environment for the residents. On each of my visits over the past six months, I have only observed the caring way in which all the staff deal with the residents. I feel that I couldn't have made a better choice for the care of my mother.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 03 Apr 2017:

The time taken to post your review is much appreciated.

It's so reassuring to know my Grandmother is receiving the best possible care at Willow Tree. The staff are extremely attentive to her needs and so helpful and friendly. An outstanding care home which I would highly recommend.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law was a resident at Willow Tree before she passed away this year.
I can't say how much the care and compassion they showed to my Mother-in-law and to the family.
I would recommend this home to anyone. She was so well looked after. The management and staff were wonderful.
The home itself is so clean and the gardens are wonderful. All the staff, right through the board, were so caring.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall standard and quality of care at Willow Tree Lodge is excellent. The staff are friendly, approachable and go above and beyond just providing a high level of care through their interaction with residents. I would not hesitate to recommend Willow Tree Lodge.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 30 Mar 2017:

Thank you for taking the time to post your review, it is much appreciated, kind regards Sarah Munro

Mum has been a resident for nearly 3 years and has been very well cared for and has been very happy. Whenever we visit, we are always welcomed and are impressed with how clean and tidy she is along with her room. Furthermore, our family dog is also made welcome and enjoyed by the other residents. We are confident that the home would contact us as soon as any problem should arise concerning Mum, which gives great peace of mind.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 30 Mar 2017:

Thank you so much for the time taken to post your review and for continuing to bring the dog in on your visits which are lovely for all, kind regards Sarah Munro

My Grandmother has been at the Care home for roughly 3years. She's possibly the eldest resident at 103years. I feel, thanks to the care, warmth and compassion that Staff shows to my Granny, she aspires to still want to get up/dressed/ she always appears clean in appearance/hair and nails always done (which was always a regular routine in my Nan's life). I can see she loves being there and wants to live as long as possible. I can tell she's totally comfortable being there which is very important, as she didn't want to go into a Care Home at all. I feel that once you set foot in the door of the home, many of the Staff (on all levels) provide such a high standard of care, respect, patience, time to all of the residents. I notice different residents all want attention or have their needs met in a particular way, or need information repeated. I've never witnessed a staff member seem frustrated, impatient, raise their voice - every Staff member seems calm, considerate, and has a patient nature.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 30 Mar 2017:

Thank you for taking the time to post your review. Nan certainly is the eldest resident, we all look forward to celebrating with her, you and the family on her 104th birthday, kind regards

My uncle has been resident at Willow Tree Lodge for approximately 18 months. He suffers from vascular dementia which does not appear to bother him too much. My cousin takes him out for tea and a ride in the country which he enjoys very much. My uncle appears to be happy and content at Willow Tree Lodge.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 29 Mar 2017:

Thank you so much for taking the time to post your review, kind regards Sarah Munro

We have had two, much cared for relatives in WTL (Willow Tree Lodge) for about two years. Sadly one of them has recently died but the care that was given to him while he was in the home and even more so as his health declined was absolutely second to none. As importantly, the support given to the surviving partner throughout the illness and eventual passing away of her partner was complete, full of care and compassion and always given more as friends than carers. In our view, there is unlikely to be a care home anywhere which reaches the standards of care, support and friendship provided to those lucky enough to be looked after at WTL.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

Thank you so much for such a personal response. It has been and continues to be, an absolute pleasure to do all we can for your relative as it was for her beloved partner, kind regards

Mum has been a resident for a few months now and seems very settled and happy in her new environment.

She speaks well of the staff who are very attentive and enjoys her meals.

From my experience, when visiting Mum, it is obvious that the level of dedication of the staff is high.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

Thank you so much for taking the time to write a review, kind regards

Modern building with excellent facilities and a nice welcoming feel. Lovely setting with nice views and garden. Extremely well run. Management and staff are welcoming to visitors, clearly highly motivated, to provide care to my mum and seem to enjoy what they do. In the time my mum has been there, staff have been a constant presence with no changes which is reassuring.
Mum's room is lovely, well decorated and with a nice view. She spends some time there but a lot of time in the lounge with other residents. Plenty of entertainment and regular engagement with the staff. Food is excellent, with a varied menu and this has restored mum's appetite. Mum is proud of her appearance and the staff make sure she always looks her best. Like all children, I was worried about how mum would find the move to a care home but knowing mum is safe and being well cared for is a great relief. Mum's dementia is tough for her and for us but going to see her is made easier by the staff and the surroundings. Top class care.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

The time taken to post your review is very much appreciated by us all, thank you, kind regards

My mother has been at Willow Tree since September 2016 and is happy and feels at home there. She has benefited from the company of the other residents and the staff at the home, both her physical and mental health have improved since being there. The manager and her team look after her well and treat her as an individual.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

Thank you for the time taken to give your review, much appreciated by us all.

The staff are always friendly and know the residents by name and who the relatives are.

The facilities are perfect for Dementia needs of the residents, bedrooms are light and airy, not too many doors to manage, lift available, lots of colour around, wide corridors, comfy chairs with high backs for support, real home from home atmosphere.

Safety and security is excellent.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

Thank you so much for taking the time to post a review.

I had to choose a care home for my mother who is suffering from dementia, deliriums, and is partially sighted as well as being a high fall risk. I chose Willow Tree Lodge because residents seemed happier than in other homes I visited. They were in their own clothes. There was more of a community centre and homely feel about the place and it has a nice garden and views. Most of all the staff seem very caring and conscientious and with a good sense of humour.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 28 Mar 2017:

The time taken to give your review is much appreciated by us all, Many thanks.

Our mum has only been a resident for a few weeks but we have found all the staff very caring, efficient and friendly and always on hand to help or just have a friendly chat with the residents.
The overall appearance is very welcoming, enhanced with vases of fresh flowers. The bedroom is nicely furnished, the lounge is bright and sunny overlooking a lovely garden and all areas are spotlessly clean.
There is a programme of varied activities. I have been made to feel more than welcome when visiting and was able to share a lovely dinner with mum.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 23 Mar 2017:

Thank you so much for taking the time to post your review, and it's so lovely having Mum with us, Sarah Munro

I found Willow Tree Lodge at a time when my Mother needed to go into a Home, as she was unable to look after herself. My Mother has now been at Willow Tree for a year and I cannot stress enough of how happy I am and all her family are of how well she has settled into Willow Tree Lodge. It is an excellent Home, all the staff are so caring and cannot do enough to ensure she is looked after. She has a lovely comfortable bedroom with a view to the garden.. I am always welcomed to have a lunch with my Mother, and the quality of food is amazing. The Manager is always available and makes time to have a talk with me if I have a question. Overall, I can have peace of mind knowing that my Mother is in the best possible home at Willow Tree Lodge.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 02 Feb 2017:

Thank you so much for taking the time to post such a personal review, it's lovely how well your Mum has settled with us.
Kind regards
Sarah Munro

My wife is very happy that she has found a home where her mother is safe and well looked after. As the home is fairly close to where we live we tend to pop-in as we are passing, often in the evenings as well as at weekends; whatever the time of day the staff in the home appear friendly and helpful. We have also had to take my mother-in-law for hospital visits and the home had been excellent at working out early/late meals and other requirements - nothing seems too much trouble. Given the nature of her dementia it is refreshing to witness the care and respect the staff pay to her, it has also been of great comfort to my wife that she has been able to discuss her mother's conflicting emotions and condition with the staff in an open caring manner to ensure the best possible care is given.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been in Willow Tree Lodge for just over two months now and I have been more than happy with the care she has received there. The staff are caring, understanding and sensitive to her needs. They are always cheerful and helpful to all the residents. The home is clean and well run, the food is good and the menu well varied. The facilities are good, they have plenty of entertainment and I wouldn't hesitate to recommend it.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 02 Feb 2017:

Thank you Margaret, for taking the time to post your lovely review, it's a pleasure having your friend with us.
Kind regards
Sarah Munro

I am always greeted with a smile by very friendly staff. The management team are always willing to listen, talk and reassure when I am having a difficult situation with Mum. All the rooms are bright and fresh and It's good to be able to use the conservatory when we visit Mum. Mum is always very complimentary about the food and enjoys trips out in the minibus. I feel very relieved we found such a lovely home for Mum to be cared for in.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 02 Feb 2017:

Thank you for your lovely review Viv, we too are so pleased Mum came to us over a year ago and to see her enjoying herself.
Kind regards
Sarah Munro

Having looked at many homes in the area for my 91-year-old Mother, this one stood out right from the first visit.

We always chose to do the first contact visit during meal times as these are the most labour intensive time for the staff and if there was a weakness it would be highlighted. Well, we were most impressed with what we observed with the attitude of the staff to us and the residents that we knew there and then it was a good-un. The at-home assessment of mum was very professional but carried out in a caring way and mum took to Sarah and was happy to go to "live in her house".

It was nice to visit mum at Willowtree as she was always clean and well presented and until the end was alert and with it, joining in with the activities. A great thing is If you let the kitchen know a day in advance you can stay for lunch or dinner and I can say that it was restaurant quality food and plenty of it.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 01 Feb 2017:

Thank you Stuart, for taking the time to write such a personal review. It was lovely to have your Mum with us and to get to know you all.

With viewing many care homes and having a bad experience with one I was very uneasy to be placing my father into another. But instantly on our visit, I could see relax happy residents and professional well-uniformed staff making it clear who was who from the start. From personal experience elderly like routine and this is the place. Exceptionally well maintained and pristine clean fresh and well supervised.It really is more like a Hotel/cruise ship with an outlook from a conservatory as if the front of the boat. A beautiful holiday and restful stay for your family or spouse who deserves the best.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 01 Feb 2017:

Thank you Nicola, for taking the time to complete this review, it's lovely having your Dad with us now.

After visiting many homes in the area Willow Tree Lodge stood out for us in terms of meeting our mother's care needs and maintaining her personal dignity.

From the outset, family and visitors were impressed by the way in which all staff cared for my mother and treated every resident and visitor.
We were confident that Mother was receiving the best possible 24-hour care in a safe, clean and happy environment. She enjoyed the company of residents, entertainment programme and excellent, home cooked food. The staff were quick to contact a Doctor when needed and ensured appropriate action was taken.

We have no reservations in recommending the purpose-built Willow Tree Lodge as an outstanding care home. Not only did the staff meet Mother's needs but they ensured that our family was well informed of her health and well-being while she was alive. Our Mother was fortunate to spend her final days at Willow Tree when unable to be cared for at home.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 01 Feb 2017:

Thank you so much Carol for taking the time to post such a detailed review, it was a pleasure to have your Mum with us and to get to know her lovely family.

Willow Tree Lodge is a home where, from my observations over a period of nearly 4 years, the staff are genuinely concerned about the welfare of residents. My mother now has severe Alzheimers but nonetheless remains happy at the home. She is treated with respect for her dignity. The home contact me at any time she is unwell or needs to see the dentist perhaps. Whenever I request help from the management and staff, over any matter I am having difficulty over in connection with my mother's residency, I obtain complete co-operation and advice where necessary. The efforts that have been made during the current festive period to ensure that a happy and festive atmosphere prevailed have in my view been outstanding.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 30 Dec 2016:

Thank you for taking the time to give such a personal review, much appreciated by all the team, Sarah.

I am very impressed with the care my aunt is receiving at Willow Tree Lodge. I find the staff helpful and quick to report anything wrong with her. Various ex-neighbours and other friends who have visited her have expressed similar opinions

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been at Willow Tree Lodge for 3 months now and I have been very impressed with the level of care provided by all the staff. The team are managed very well by the senior staff and all the staff seem to really make an effort to understand each resident and what their needs are. The staff are very good at encouraging individuals to make as much progress as they can while recognising that they may have limitations.
The home always feels very welcoming and there is a lovely atmosphere. We are very happy with the care provided and have no complaints or concerns at this stage. I also know that if I need to raise any issues at all, the senior team are always available to listen.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sarah Munro, Registered Manager at Willow Tree Lodge responded to this review on 27 Sep 2016:

Many thanks for taking the time to complete a review and for recognising the staff who work so hard.

We live in Spain so our visits to the home are probably only a couple of times a year but I am in contact with home and always feel confident that my Mother is being looked after so well by the staff who understand and are trained for her condition.
I also keep in touch with my sisters who visit every week, twice a week and get updated reports from then and their reports are always of the best standard for her.
I am happy to know that at the age of 94 she is in the best place for the rest of her days and I am grateful for that.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

What makes this care home so special is the staff. The managers, the caring staff, the catering and the housekeeping staff are just wonderful. They are kind, warm, respectful, patient, compassionate and even on difficult days they work as a team for the best interest of the residents. They are amazing people who deserve all the praise they get. They look after my Mum like she was their Mum. That is the best recommendation I can give and I am so grateful for that.
Well done willow tree and thank you. At times when I have found things difficult they have supported me as well so bless you.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot recommend this home enough. They provided a caring wonderful home for my mother for two years. The staff are fabulous and take time and are patient with all residents. The atmosphere is always calm and happy and the social areas and residents rooms are light and sunny.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was so pleased when we found Willow Tree Lodge, what a beautiful home it is. Management and all the staff are so helpful, caring and cheerful, nothing is too much trouble. I cannot fault the care and support they give to my mum she is so well looked after I can't thank them enough. I would highly recommend Willow Tree Lodge.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely, clean, friendly home with a fantastic team of carers. The home is well organised and has all the facilities needed to look after the elderly residents with and without dementia. We are very lucky to have found Willow Tree Lodge for our dear mum. Mum enjoys the entertainment and activities which are on a daily basis, our thanks to all the staff and carers.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A clean, modern home with all the facilities required to look after the elderly residents with and without dementia. Well staffed with warm and friendly carers who are welcoming to residents and visitors alike. Having visited many in the past this home comes out well on top. Well done to all. I hope there's a space for me when the time comes!

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I knew Nan would be happy there from the moment we looked around it 4 years ago. Nothing old about it apart from the old people in it, which I knew would suit Nan. Always clean, fresh flowers and a cheery welcome. Loved & cared for by the staff who have felt, at times, like family too.
Unfortunately Nan passed away 9th March. I have nothing but complete respect and total appreciation for all the lovely staff who made her as comfortable as possible, just how Nan liked. While doing this they supported the whole of our family during this upsetting and tiring time. We were able to spend as much time as we liked with Nan and they ensured we were looked after too.
Thank you so much to all of you, the carers & the cooks too who always made just what she fancied and the house keeping staff who she loved to chat with!
I'm welling up writing this because as far as I'm concerned you're all angels in disguise. It's the care, compassion & commitment you show that makes it more than just a job!

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law enjoyed the banter and company of the staff at Willow Tree Lodge during his stay. He chose to remain in his room most of the time and staff were attentive to his needs. My husband and I as family were given support as well. The home staff were always welcoming and attentive to his needs and kept us fully informed of the situation.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Willow Tree Lodge provides a very high standard of care to all residents. Faced with a wide and variable range of needs, the staff respond to individuals in a manner appropriate to their ability understanding and personality. Visitors are always made welcome and management and all staff are professional, totally competent and unfailingly cheerful. It is a care home that genuinely care for all residents. We could not be happier or more reassured that mum is being extremely well looked after.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad lived at Willow Tree for four years. I am so glad that we found Willow Tree. I always felt that the management and all the staff really cared about my Dad and that they actually enjoyed spending time with him. There were always frequent activities, including lots of music, which Dad always loved. The home is always very clean and bright. It always felt like Dad's home and we were always warmly welcomed when visiting him. There was regular contact from the Team regarding Dad's care/ health etc. We, as a family, were given support as well as Dad - including meetings about Dad's care plan, wishes for end of life etc. Obviously, because Dad had Alzheimer's, his health was gradually declining during his time at WT. The Team responded brilliantly to Dad's changing needs. The Palliative care given at the end was amazing - both supporting Dad, and us as a family. We owe a huge debt of gratitude.

Thank you all...... you were amazing!

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Willow Tree is a lovely care home. The staff are incredibly caring and respectful and take the time to get to know the residents and their relatives. My father was here for a number of years and during that time was happy and settled. The home is very clean and modern and the staff friendly and attentive. Dad enjoyed all the activities the home offered and the food! As relatives, we were always made to feel like it was his home and welcomed at any time. I would recommend without hesitation. Thank you!

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the current staff at Willow Tree Lodge could not have been better during my fathers time there (3 years) they have been kind, attentive and efficient, they try very hard to preserve the dignity of all residents. Thank you for looking after him.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father has spent 4 years at Willow Tree Lodge and despite his health deteriorating throughout that period the care provided has always been excellent.
The staff are brilliant at caring, work really hard to engage residents in activities and always welcome visitors.
The home is modern, light and clean. The catering team provide a variety of excellent meals.
Overall we are very happy to have found Willow Tree Lodge and will certainly recommend it to others.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely impressed with this care home. Our relative, in fact all residents are happy, alert and very well looked after. The infrastructure is always immaculate and constantly being maintained and improved. The staff are always attentive and friendly and nothing is too much trouble.

I have supplied the care home with memorabilia, wall plates, pictures etc which have great significance to our relative and within a day these have been put up in his room, giving him much pleasure. The gardens are beautifully maintained and accessible for the benefit and enjoyment of residents. A mini bus is often booked to take the residents out for a few hours. I can find no fault with Willow Tree Lodge.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You've seen the other reviews so you know this care home is good. When my father died we had to find professional help for my mother - Alzheimer's and other medical issues. My Aunt and I visited 5 other care homes in the area and Willow Tree Lodge was just the most welcoming and lovely place to see. My mother has been there for a while now and she is the happiest I have seen her for years. Unfortunately she no longer recognises me as her son but it is so great to visit when we can (time and distance are a problem) to have tea and biscuits with a lovely lady in pleasant surroundings. I have considered moving her nearer to us but we would run the risk of seeing her more often in a much worse place. The management and staff are wonderful and worth every penny. My mum is in great hands, while the funds last. This is what I want when the dementia catches up with me as it most likely will.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Willow Tree Lodge has cared for my father-in-law since September 2015. Family members had looked at other care homes before choosing Willow Tree Lodge as the best.

The care he receives is excellent and tailored to his individual needs. He enjoys his meals and is stimulated by the activities provided for residents.

The management and staff of Willow Tree Lodge are skilled, competent and very friendly. Nothing is too much trouble when caring for residents or dealing with family concerns.

Willow Tree Lodge provides high-quality care in an attractive environment.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring and nothing seems too much trouble. Overall I'm very satisfied.

How likely would you be to recommend Willow Tree Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum has been resident at Willow Tree Lodge for two years. The care and understanding she has been given throughout this time has been excellent. Apart from Dementia, Mum also has hearing and sight impairment and therefore has a high falls risk. Everything possible has been put in place to make sure that she stays safe at all times. All of the staff are very welcoming, thoughtful and kind. The home has a lovely happy atmosphere and although it took my mum a little while to settle in, it is wonderful to see how content she has become.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has very little mobility and needs help with all activities, washing, eating and transfers. Her mental state is extremely delicate, she suffers from hallucinations and voices. The staff show every care and attention to all my mothers needs. They are always very kind and caring, not just with the everyday care needs, but also comforting her and re-assuring her on a daily basis. I could not ask for better care for my mother, and I know that I can talk to any member of staff and management whenever required. It is a great comfort to me and my family to know that my mother is receiving the very best of care.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother arrived at Willow Tree Lodge the care, attention and support has and still is excellent. nothing is too much trouble and we are kept fully informed of events and mother's requirements. There have been a couple of occasions when I have not been able to attend an appointment and the staff have taken Mum for me. I cannot speak highly enough about them.

How likely would you be to recommend Willow Tree Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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April 2017

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Care Home Idol 2016

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