Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.
Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.
Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high...
Care Provided by Willow Tree Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,575 - £1,575
- Self-Funded Residential Dementia Care: £1,575 - £1,575
- RESPITE Self-Funded Residential Care: £1,575 - £1,575
- RESPITE Self-Funded Residential Dementia Care: £1,575 - £1,575
Contact Willow Tree Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Mark Cowling
- Private Owned
Person in charge
- Hannah Dear (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 3
Room Information
- Single Rooms (30)
Parking
- On site parking available
Willow Tree Lodge Reviews (98)
Willow Tree Lodge has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years.
Over all time Willow Tree Lodge has 98 reviews.
The staff at Willow Tree Lodge have been exceptional in caring for my mother. The management has gone above and beyond their duties to ensure she feels treasured. The entertainment has been excellent especially at Christmas time making it a real home from home. I feel very reassured knowing that my mother's health and happiness is being managed by all the staff at Willow Tree Lodge.
Sarah.
We tried for years to keep Mum out of residential care, thinking she was better in her own home but as soon as she went to Willow Tree Lodge we could see that her quality of life had improved 100%, with the freedom to move around and lovely people to interact with 24 hours a day. Willow Tree feels like a home, not like a hospital or a school or other institution, striking just the right balance between professional and homely. It is the exceptional quality of management, empathy and attention to detail exercised by the Manager that makes Willowtree so good, and inspires all the staff to the highest standards in their various jobs.
Mum moved into Willow Tree Lodge at the end of October and was made to feel extremely welcome. All the staff are amazing and nothing is too much trouble. My brother and I visited several Residential Homes and decided instantly that Willow Tree stood head and shoulders above the rest.
Sarah.
Staff always seem happy and willing to help in any situations that may arise.
Mum in law seems to be very happy.
Would recommend 100% without hesitation.
Thank you so much for taking the time to write your review, Mum-in-law certainly seems very content and at home here.
Mum has been treated with loving care and respect. She was very unkeen to go into a home but has since admitted she was worried about nothing. The staff are so lovely and genuinely care about the residents. I have peace of mind knowing she is somewhere so lovely. It doesn't feel like a care home just a warm and comfortable homely place to live.
Sarah
The summer garden party and Christmas party were fun with the residents participating in the entertainment.
Sarah
She was a resident for 5 years, and during this time she was treated with utmost respect kindness and love.
As her illness progressed(Dementia), her dignity was paramount to all the wonderful staff. The family were always made to feel very welcome, including our family dog, which gave Mum much pleasure.
Standards of hygiene and cleanliness exceeded by a big margin all the other homes I visited. Regular maintenance and improvement were always seen as a priority.
I would have no hesitation in recommending Willow Tree Lodge.
Thank you so very much for writing this review and I know I speak for the team in saying how lovely it was Mum being with us for 5 years.
Sarah
A very well run care home with helpful and caring staff always on hand. A modern purpose built building with all facilities. Highly Recommended.
The home is excellent, extremely clean and welcoming. All of the staff are lovely and caring. My mum is treated with the utmost respect and dignity at all times. There are plenty of activities and entertainment with a lovely Christmas party for relatives, residents and staff. Mum has settled in well and has a much better quality of life than before. Overall the home is excellent
Thank you so much for taking the time to write your review, it's lovely having Mum with us and seeing her enjoyment of all that goes on in the home.
Sarah.
The care of my mother and all residents at Willow Tree Lodge is exemplary. It stands out head and shoulders above the other homes that I have looked at for her care. Mothers behaviour can be pretty challenging at times however the staff have a great way of bringing her round. Maintenance of dignity and wellbeing is at the forefront of care. The environment is lovely, always clean in a very well maintained house and grounds. There is a good choice of food with dietary requirements catered for. I am always well informed with regards to mums wellbeing and health. I am always welcomed when I visit the care-home with a friendly smile. When my mother first needed to go into care, Willow Tree was my first choice but unfortunately, there were no vacancies at that time. Her prior care home closed and I felt very fortunate indeed to find a vacancy at Willow Tree. Mum settled there very quickly due to the fabulous carers and has been there for over a year. My thanks to the care manager and team.
Kind regards
Wonderful home, such lovely and caring staff. My Mother has literally blossomed since she's been there for just over 2 years. Such a relief knowing that she is in good hands and so well looked after. Can't fault in any way.
It's lovely having Mum with us and the visits from all the family.
Kind regards,
Sarah Munro.
Whenever we visit they are always there talking and interacting with the residents and the home provides a varied and frequent entertainment program for everyone.
Thank you John for posting your review. It's been an absolute pleasure having your Aunt with us over the last two and half years and seeing you all at your visits.
My mother has been resident at Willow Tree Lodge for 6 years and has always been well supported. Staff are willing to listen to any concerns and have acted promptly with regard to health issues. Staff, in particular, appear very caring and patient with residents and flexible in their approach to changing needs and behaviour. Residents are treated with dignity and respect and personal issues dealt with sensitively. My mother appears happy in her situation and my sister and I feel confident she is being well cared for in pleasant surroundings.
It's lovely to have Mum with us and for her to have been here for so long, thank you so much for taking the time to post your review, kind regards Sarah Munro
When I visit my mother I am always greeted by a friendly face and my mother seems to be very happy there. All the staff are very friendly and chatty. I do feel like my mother has now got a better life and is so much happier that what she was living on her own.
Thank you for taking the time to post your review, much appreciated and it's a pleasure to have Mum with us.
Clean, welcoming, light and airy environment. Friendly, caring conscientious staff, always willing to help and make a cup of tea after a long journey to see my mum. Superb record keeping so they can tell you instantly of recent events during their resident's stay. I am very comfortable with my mum living at Willow Tree Lodge and have no concerns about her care.
Thank you for taking the time to post a review, it's lovely to have Mum with us at Willow Tree.
The staff at Willow Tree Lodge have consistently and sensitively looked after my friend for the past year even as her condition has deteriorated. They are welcoming, friendly and caring, the premises are clean, warm and comfortable, the entertainment is good and varied and the residents appear to be at ease and content. I feel confident that my friend and other residents are in safe hands.
Thank you so much for taking the time to give us your lovely review, and the past year has been a pleasure for us all,
Sarah Munro
The home provides a clean, safe, stable and friendly environment for the residents. On each of my visits over the past six months, I have only observed the caring way in which all the staff deal with the residents. I feel that I couldn't have made a better choice for the care of my mother.
The time taken to post your review is much appreciated.
I can't say how much the care and compassion they showed to my Mother-in-law and to the family.
I would recommend this home to anyone. She was so well looked after. The management and staff were wonderful.
The home itself is so clean and the gardens are wonderful. All the staff, right through the board, were so caring.
My Grandmother has been at the Care home for roughly 3years. She's possibly the eldest resident at 103years. I feel, thanks to the care, warmth and compassion that Staff shows to my Granny, she aspires to still want to get up/dressed/ she always appears clean in appearance/hair and nails always done (which was always a regular routine in my Nan's life). I can see she loves being there and wants to live as long as possible. I can tell she's totally comfortable being there which is very important, as she didn't want to go into a Care Home at all. I feel that once you set foot in the door of the home, many of the Staff (on all levels) provide such a high standard of care, respect, patience, time to all of the residents. I notice different residents all want attention or have their needs met in a particular way, or need information repeated. I've never witnessed a staff member seem frustrated, impatient, raise their voice - every Staff member seems calm, considerate, and has a patient nature.
Thank you for taking the time to post your review. Nan certainly is the eldest resident, we all look forward to celebrating with her, you and the family on her 104th birthday, kind regards
It's so reassuring to know my Grandmother is receiving the best possible care at Willow Tree. The staff are extremely attentive to her needs and so helpful and friendly. An outstanding care home which I would highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2019- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Tree Lodge.
There are no upcoming events for Willow Tree Lodge.
Awards / Recognitions (3)
- Recipient: Mark CowlingDate: Thursday 30 Jun 2022
- Recipient: Mark CowlingDate: Thursday 01 Feb 2018
- Recipient: Willow Tree LodgeDate: Saturday 01 Apr 2017
Meet the Team (4)
Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role. She has worked her way up from a Carer to Home Manager over this period.
During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her Level 5 Diploma in Leadership and Management. She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.
Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.
Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.
Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.
Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.
Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.
Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.
Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.
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