Willow Tree Lodge

This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.

I am always kept informed of her health and changes in medication and general wellbeing.

Thank you.

The team work well together, under good leadership, for the benefit of the residents and it shows. It is hard to leave a family member in new surroundings but this has been a blessing and my mother has found her ‘new home’ and is very happy, which makes us happy! A great place.

I could not be happier that my mother is in Willow Tree Lodge. Visiting is a pleasure as she’s always so full of enthusiasm. As a lifelong lover of music and dancing, she particularly loves the entertainment and is usually first on the floor! The staff are excellent, very caring and fun, she loves the food, which is of a very high standard and the management team are great - always engaged and accessible. We have been very impressed with their handling of the difficult situation over the last 21 months or so!

Mum has been at Willow Tree Lodge for almost two years, her care has been exemplary despite the difficulties that the pandemic and lockdown have brought. Wonderful place, excellent staff and first class care!

My mother has been at Willow Tree Lodge for nearly 4 years. She has a lovely bedroom and is extremely happy there. The staff are very caring and attentive and she says they can't do enough for her. The chef is very good and she loves the food; of which apparently there is a choice. I wouldn't hesitate to recommend Willow Tree Lodge as I have been very happy with my mother's treatment. They have also coped very well with the pandemic and have kept our relatives as safe as possible.

My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!

We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.

My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.

My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.

From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother. We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.

My mum has been a resident at Willow Tree Lodge for almost six years, where she has regarded it as her home. She has been very happy there and even though her capabilities have deteriorated, she is always happy and content. The care she receives is exemplary, she is treated with love and kindness by the wonderful staff who go above and beyond to keep me informed. They are like an extended family to us, a wonderful team. I have no hesitation in recommending Willow Tree Lodge if you need residential care for a loved one.

Willow Tree is a relatively small establishment. The upside is that this allows for more personal care for residents and better communication for relatives and visitors. The downside is that the facilities are a little constrained and activities not as grand as on offer in some larger establishments. In my view, the pluses outweigh any limitations.

I can only highly recommend this home.

My mother became a resident in May 2019, this involved transferring from out of the area. Following the initial approach from myself on behalf of my mother, the manager and the team were very helpful, this was much appreciated as it came at a particularly stressful time for my mother and the wider family and the professionalism/compassion from the team made facilitating the smooth transition for my mother a seamless experience. Mum quickly settled in and has made several friends. Whenever we visit her there are always lots of staff on site and all display a real dedication to provide the best possible care/environment for the residents. I would have no hesitation in recommending Willow Tree Lodge.

The staff are always very welcoming, caring and all recognise us whenever we visit, which means a lot.

This is a very friendly, caring and welcoming home. The staff are really attentive and caring. Mum is very settled here and we are very happy with her care. Always kept up to date with any health issues that have occurred.

My mother was admitted into Willow Tree Lodge in March 2018, it had been a tough year due to my father passing away a year earlier leaving myself and my brothers to take over our mothers care. Under our doctor's advice, we started looking at care homes and Willow Tree Lodge stood out from any we had looked at. We arranged a home visit with one of the care managers who from vast experience knew that as a family we were struggling to come to terms with the decision of having to put our mother in a care home, it's almost a feeling of failure. Her calm and warm manner towards our mother and ourselves gave us an instant feeling of care, not only for our mum but for us as her children. The attention to detail that all the staff in the care home organised before our mum's arrival was nothing more than overwhelming. Ensuring that her room mirrored her room at home to try and make her feel as secure and comfortable in this very difficult transition. All the staff are in my opinion amazing, caring.

As a family, we continue to be delighted by the overall level of care and support provided by the Management and Staff at Willow Tree Lodge. Notwithstanding the challenges created by my Mother's condition, she and the other patients are treated with respect, patience, empathy and a genuine willingness to meet their needs. The Staff have taken the time to get to know my Mum as an individual and try and anticipate her needs / understand how best to engage her despite the challenges of her Dysphasia. As a consequence, my Mum has been able to come to trust the Staff and this has been undoubtedly a key factor in her now being settled into the routine and being comfortable with the overall environment. She now sees it as where she lives. Of particular note is individual Staff members being keen to share when Mum has got involved in an activity and had a smile on her face. It is a real comfort to feel the Staff are as keen as we are to see Mum happy. I would strongly recommend Willow Tree.