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Willow Tree Lodge

74 Kiln Road, Fareham, Hampshire PO16 7UJ
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Willow Tree Lodge, Fareham
Willow Tree Lodge, Fareham
Willow Tree Lodge, Fareham

Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high...  

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Care Provided by Willow Tree Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,575 - £1,575£1,575 - £1,575
Residential Dementia Care£1,575 - £1,575£1,575 - £1,575

Contact Willow Tree Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hannah Dear (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)

Parking

  • On site parking available

Willow Tree Lodge Reviews (100)

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9.9

Willow Tree Lodge has a Review Score of 9.9 (9.913) out of 10, based on 18 reviews in the last 2 years. Over all time Willow Tree Lodge has 100 reviews.

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Review from Mavis A (Sister-in-law of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience

Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents, holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.

Reply from Hannah Dear, Manager at Willow Tree Lodge

I cannot thank you enough for your kind words! The team does work hard, but they are a great team! I agree, touch is so important. Thank you for taking the time to review us. Kind Regards.

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Review from J M (Brother of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review, and I will definitely arrange more outings now the weather seems to be getting better again! Kind regards.

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Review from J T (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us and your kind words. We certainly do love a party, let's hope for some better weather to have more! Kind Regards.

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Review from A H (Son of Resident) published on 14 July 2023 Submitted via Website
Overall Experience
My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled.

I am always kept informed of her health and changes in medication and general wellbeing.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you, I am very pleased that you feel fully informed about your mum.

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Review from J D (Granddaughter of Resident) published on 8 July 2023 Submitted via Website
Overall Experience
Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email!

Thank you.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Hi, thank you for your review. I am so pleased that you are happy with the care Nan receives and I do love an email.

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Review from Chris L (Daughter of Resident) published on 11 November 2021 Submitted via Website
Overall Experience
Every member of the care staff that I had interaction with were very caring to the residents and safety was the number one issue during these times. I visited every other day so can honestly say that I spent a lot of quality time at the home.

The team work well together, under good leadership, for the benefit of the residents and it shows. It is hard to leave a family member in new surroundings but this has been a blessing and my mother has found her ‘new home’ and is very happy, which makes us happy! A great place.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for this review, Chris, we know how very hard this last year has been for you as a family, but it was wonderful for you to be able to visit so often and to see Mum flourishing. With kindest regards, Sarah

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Review from Chris R (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

I could not be happier that my mother is in Willow Tree Lodge. Visiting is a pleasure as she’s always so full of enthusiasm. As a lifelong lover of music and dancing, she particularly loves the entertainment and is usually first on the floor! The staff are excellent, very caring and fun, she loves the food, which is of a very high standard and the management team are great - always engaged and accessible. We have been very impressed with their handling of the difficult situation over the last 21 months or so!

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Mum really is the life and soul of every party and her face speaks volumes as soon as the music comes on and she steps up to dance with staff. Thank you so much for your kind words and praise, it really is very much appreciated and the staff will be so grateful. Kind regards, Sarah

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Review from Barry W (Son of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

Mum has been at Willow Tree Lodge for almost two years, her care has been exemplary despite the difficulties that the pandemic and lockdown have brought. Wonderful place, excellent staff and first class care!

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for allowing us the pleasure of caring for Mum, it's an absolute pleasure and we so appreciate your time in completing the review. Kind regards, Sarah

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Review from Elizabeth F (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

My mother has been at Willow Tree Lodge for nearly 4 years. She has a lovely bedroom and is extremely happy there. The staff are very caring and attentive and she says they can't do enough for her. The chef is very good and she loves the food; of which apparently there is a choice. I wouldn't hesitate to recommend Willow Tree Lodge as I have been very happy with my mother's treatment. They have also coped very well with the pandemic and have kept our relatives as safe as possible.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Having Mum with us for the past four years has been wonderful and her dancing and singing along with us still continues. Thank you for taking the time to write your review, the team will be very grateful. Kind regards, Sarah

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Review from Jill B (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!

Reply from Hannah Dear, Manager at Willow Tree Lodge

That's lovely, thank you. I have passed the message on to the staff.

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Review from Victoria B (Daughter-in-law of Resident) published on 10 November 2021 Submitted via Website
Overall Experience
Willow Tree Lodge staff team are not just a wonderful group of people, they are an extension to our family! The care and love that they give to our Mum is outstanding. Throughout the last year of covid restrictions, we have known that Mum has been extremely well cared for and loved. Her dementia needs have been so carefully and lovingly met. She is so happy in her own world which is largely due to the stimulation and personal care of the staff team. They treat Mum as an individual and ensure that her care is highly personalized and at her own pace.

We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind words. They really do mean a lot.

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Review from Darren (Nephew of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.

Reply from Hannah Dear, Manager at Willow Tree Lodge

That's great to hear! Thank you for taking the time to review us.

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Review from Julia M (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. We hope to get back to inviting family and friends for dinner again soon.

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Review from Fiona R (Daughter of Resident) published on 9 March 2021 Submitted via Website
Overall Experience

From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother. We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Fiona. It's wonderful having Mum with us here at Willow Tree Lodge. Sarah.

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Review from Susan H (Daughter of Resident) published on 9 March 2021 Submitted via Website
Overall Experience

My mum has been a resident at Willow Tree Lodge for almost six years, where she has regarded it as her home. She has been very happy there and even though her capabilities have deteriorated, she is always happy and content. The care she receives is exemplary, she is treated with love and kindness by the wonderful staff who go above and beyond to keep me informed. They are like an extended family to us, a wonderful team. I have no hesitation in recommending Willow Tree Lodge if you need residential care for a loved one.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Sue. You know Mum is certainly a huge part of the Willow Tree Lodge family as are you. Sarah.

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Review from David T (Son of Resident) published on 1 February 2020 Submitted via Website
Overall Experience

Willow Tree is a relatively small establishment. The upside is that this allows for more personal care for residents and better communication for relatives and visitors. The downside is that the facilities are a little constrained and activities not as grand as on offer in some larger establishments. In my view, the pluses outweigh any limitations.

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Review from Gerry S (Son of Resident) published on 28 January 2020 Submitted via Website
Overall Experience
Extremely happy with all aspects of the home. The staff are excellent and extremely accommodating. I have regular discussing with the home manager. I also get emails if I need updating on any issue relating to my mother. My mother, every time I have visited or called, is happy and content in herself, her room is always clean tidy and aired.

I can only highly recommend this home.

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Review from Stephan (Son of Resident) published on 28 January 2020 Submitted via Website
Overall Experience

My mother became a resident in May 2019, this involved transferring from out of the area. Following the initial approach from myself on behalf of my mother, the manager and the team were very helpful, this was much appreciated as it came at a particularly stressful time for my mother and the wider family and the professionalism/compassion from the team made facilitating the smooth transition for my mother a seamless experience. Mum quickly settled in and has made several friends. Whenever we visit her there are always lots of staff on site and all display a real dedication to provide the best possible care/environment for the residents. I would have no hesitation in recommending Willow Tree Lodge.

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Review from Andy (Son of Resident) published on 27 January 2020 Submitted via Website
Overall Experience
I have been extremely happy with caring, professional and sympathetic care my mother receives at Willow Tree.

The staff are always very welcoming, caring and all recognise us whenever we visit, which means a lot.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for completing the review, it's so lovely to see how settled Mum is with us. Sarah Munro

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Review from Elaine H (Daughter of Resident) published on 27 January 2020 Submitted via Website
Overall Experience

This is a very friendly, caring and welcoming home. The staff are really attentive and caring. Mum is very settled here and we are very happy with her care. Always kept up to date with any health issues that have occurred.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to complete the review, it's lovely having Mum with us. She makes us laugh every day with her wit and humour. Sarah Munro

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2019
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Willow Tree Lodge.

Upcoming Events

There are no upcoming events for Willow Tree Lodge.

Awards / Recognitions (3)

  • 30 Jun 2022Recipient: Mark Cowling
  • 01 Feb 2018Recipient: Mark Cowling
  • 01 Apr 2017Recipient: Willow Tree Lodge

Accreditations

There are no accreditations posted yet for Willow Tree Lodge.

Meet the Team (4)

Hannah Dear
Hannah DearJob Title:Registered ManagerJoined: 2021

Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role. She has worked her way up from a Carer to Home Manager over this period.

During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her Level 5 Diploma in Leadership and Management. She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.

Hannah Foster
Hannah FosterJob Title:Deputy ManagerJoined: 2012
Hannah Foster is one of the two Deputy Managers here at Willow Tree. She has been with us over 10 years, joining us back in 2012 as a Carer.

Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.

Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.

Emma Livings
Emma LivingsJob Title:Deputy ManagerJoined: 2014

Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.

Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.

Jodie Downer
Jodie DownerJob Title:Manager SupportJoined: 2021

Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.

Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.

Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.

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