Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ
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10 91 Reviews
  • Willow Tree Lodge, Fareham
Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high standard to residents feel as comfortable and at home as possible.

As well as a running many clubs, the home provides entertainment ranging from film afternoons to fitness activities for all residents to take part in.
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Care Provided by Willow Tree Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1550
  • Self-Funded Residential Dementia Care: £1500 – £1550
  • RESPITE Self-Funded Residential Care: £1500 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1550

These prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements.

Contact Willow Tree Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Tree Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Hannah Dear (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Parking

  • On site parking available

Willow Tree Lodge Reviews (91)

10

Willow Tree Lodge has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years.
Over all time Willow Tree Lodge has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to Willow Tree Lodge
  • 40
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  • 5
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Total of 91, showing 21-40
Review from Jill B (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!
Reply from Hannah Dear, Manager at Willow Tree Lodge

That's lovely, thank you. I have passed the message on to the staff.

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Review from Victoria B (Daughter-in-law of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Tree Lodge staff team are not just a wonderful group of people, they are an extension to our family! The care and love that they give to our Mum is outstanding. Throughout the last year of covid restrictions, we have known that Mum has been extremely well cared for and loved. Her dementia needs
have been so carefully and lovingly met. She is so happy in her own world which is largely due to the stimulation and personal care of the staff team. They treat Mum as an individual and ensure that her care is highly personalized and at her own pace.
We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind words. They really do mean a lot.

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Review from Darren (Nephew of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.
Reply from Hannah Dear, Manager at Willow Tree Lodge

That's great to hear! Thank you for taking the time to review us.

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Review from Julia M (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with
the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. We hope to get back to inviting family and friends for dinner again soon.

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Review from Fiona R (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother.
We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Fiona. It's wonderful having Mum with us here at Willow Tree Lodge. Sarah.

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Review from Susan H (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Willow Tree Lodge for almost six years, where she has regarded it as her home. She has been very happy there and even though her capabilities have deteriorated, she is always happy and content. The care she receives is exemplary, she is treated with love and kindness by
the wonderful staff who go above and beyond to keep me informed. They are like an extended family to us, a wonderful team. I have no hesitation in recommending Willow Tree Lodge if you need residential care for a loved one.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Sue. You know Mum is certainly a huge part of the Willow Tree Lodge family as are you. Sarah.

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Review from David T (Son of Resident) published on 1 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Tree is a relatively small establishment. The upside is that this allows for more personal care for residents and better communication for relatives and visitors. The downside is that the facilities are a little constrained and activities not as grand as on offer in some larger establishments.
In my view, the pluses outweigh any limitations.
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Review from Gerry S (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with all aspects of the home. The staff are excellent and extremely accommodating. I have regular discussing with the home manager. I also get emails if I need updating on any issue relating to my mother. My mother, every time I have visited or called, is happy and content in herself,
her room is always clean tidy and aired.
I can only highly recommend this home.
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Review from Stephan (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in May 2019, this involved transferring from out of the area. Following the initial approach from myself on behalf of my mother, the manager and the team were very helpful, this was much appreciated as it came at a particularly stressful time for my mother and the wider family
and the professionalism/compassion from the team made facilitating the smooth transition for my mother a seamless experience. Mum quickly settled in and has made several friends. Whenever we visit her there are always lots of staff on site and all display a real dedication to provide the best possible care/environment for the residents. I would have no hesitation in recommending Willow Tree Lodge.
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Review from Andy (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely happy with caring, professional and sympathetic care my mother receives at Willow Tree.
The staff are always very welcoming, caring and all recognise us whenever we visit, which means a lot.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for completing the review, it's so lovely to see how settled Mum is with us. Sarah Munro

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Review from Elaine H (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very friendly, caring and welcoming home. The staff are really attentive and caring. Mum is very settled here and we are very happy with her care. Always kept up to date with any health issues that have occurred.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to complete the review, it's lovely having Mum with us. She makes us laugh every day with her wit and humour. Sarah Munro

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Review from Louise F (Daughter of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted into Willow Tree Lodge in March 2018, it had been a tough year due to my father passing away a year earlier leaving myself and my brothers to take over our mothers care. Under our doctor's advice, we started looking at care homes and Willow Tree Lodge stood out from any we had
looked at. We arranged a home visit with one of the care managers who from vast experience knew that as a family we were struggling to come to terms with the decision of having to put our mother in a care home, it's almost a feeling of failure. Her calm and warm manner towards our mother and ourselves gave us an instant feeling of care, not only for our mum but for us as her children. The attention to detail that all the staff in the care home organised before our mum's arrival was nothing more than overwhelming. Ensuring that her room mirrored her room at home to try and make her feel as secure and comfortable in this very difficult transition. All the staff are in my opinion amazing, caring.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write such a very personal review. I know I can speak for the entire team, in saying how lovely it is having Mum with us and watching her blossom in engaging with us and other residents, and of course, it's wonderful that you and the rest of the family continue to spend such quality time with her here on a regular basis.

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Review from George F (Son of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we continue to be delighted by the overall level of care and support provided by the Management and Staff at Willow Tree Lodge. Notwithstanding the challenges created by my Mother's condition, she and the other patients are treated with respect, patience, empathy and a genuine willingness
to meet their needs. The Staff have taken the time to get to know my Mum as an individual and try and anticipate her needs / understand how best to engage her despite the challenges of her Dysphasia. As a consequence, my Mum has been able to come to trust the Staff and this has been undoubtedly a key factor in her now being settled into the routine and being comfortable with the overall environment. She now sees it as where she lives. Of particular note is individual Staff members being keen to share when Mum has got involved in an activity and had a smile on her face. It is a real comfort to feel the Staff are as keen as we are to see Mum happy. I would strongly recommend Willow Tree.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

It truly is wonderful seeing Mum's face engaging with us and entertainment, up singing and dancing with us and being able to ensure family see these moments makes our job so worthwhile. The engagement we have with her is so lovely, and yes she clearly does see this as home and it's great that all the family have that comfort and peace of mind, whilst still spending lots of time with her here. Thank you for taking the time to write such a heartfelt review.

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Review from Samantha B (Daughter of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Willow Tree Lodge have been exceptional in caring for my mother. The management has gone above and beyond their duties to ensure she feels treasured. The entertainment has been excellent especially at Christmas time making it a real home from home. I feel very reassured knowing that my
mother's health and happiness is being managed by all the staff at Willow Tree Lodge.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write this review. It really is lovely having Mum with us and seeing her enjoying the time she spends with other residents and the staff team,
Sarah.

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Review from Claire C (Daughter of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We tried for years to keep Mum out of residential care, thinking she was better in her own home but as soon as she went to Willow Tree Lodge we could see that her quality of life had improved 100%, with the freedom to move around and lovely people to interact with 24 hours a day. Willow Tree feels like
a home, not like a hospital or a school or other institution, striking just the right balance between professional and homely. It is the exceptional quality of management, empathy and attention to detail exercised by the Manager that makes Willowtree so good, and inspires all the staff to the highest standards in their various jobs.
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Review from Lesley B (Daughter of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Willow Tree Lodge at the end of October and was made to feel extremely welcome. All the staff are amazing and nothing is too much trouble. My brother and I visited several Residential Homes and decided instantly that Willow Tree stood head and shoulders above the rest.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for writing your review. It's lovely having Mum with us and watching her gain in confidence, and especially seeing her enjoying having fun with others and staff with the entertainment, even dancing - magical.
Sarah.

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Review from Helen P (Daughter-in-law of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the care, compassion & facilities.
Staff always seem happy and willing to help in any situations that may arise.
Mum in law seems to be very happy.
Would recommend 100% without hesitation.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write your review, Mum-in-law certainly seems very content and at home here.

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Review from Alison S (Daughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been treated with loving care and respect. She was very unkeen to go into a home but has since admitted she was worried about nothing. The staff are so lovely and genuinely care about the residents. I have peace of mind knowing she is somewhere so lovely. It doesn't feel like a care home just
a warm and comfortable homely place to live.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so very much for taking the time to write such a lovely review.
Sarah

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Review from Marion G (Niece of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at Willow Tree Lodge for 8 months and fitted in very quickly. She speaks very highly of the staff for their kindness and care. I personally have never seen an unhappy person at the home. The staff are always smiley and very helpful.
The summer garden party and Christmas party were
fun with the residents participating in the entertainment.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to complete your review, much appreciated by us all.
Sarah

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Review from Steve J (Son of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much searching for a care home for my mother, I entrusted Willow Tree Lodge to take care of my Mum. (A very difficult decision)
She was a resident for 5 years, and during this time she was treated with utmost respect kindness and love.
As her illness progressed(Dementia), her dignity was paramount
to all the wonderful staff. The family were always made to feel very welcome, including our family dog, which gave Mum much pleasure.
Standards of hygiene and cleanliness exceeded by a big margin all the other homes I visited. Regular maintenance and improvement were always seen as a priority.
I would have no hesitation in recommending Willow Tree Lodge.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so very much for writing this review and I know I speak for the team in saying how lovely it was Mum being with us for 5 years.


Sarah

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Willow Tree Lodge is calculated as follows: ( (127 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

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Hannah Dear

Job Title: Registered Manager Joined: 2021

Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role.  She has worked her way up from a Carer to Home Manager over this period.


During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her  Level 5 Diploma in Leadership and Management.  She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.

Hannah

Hannah Foster

Job Title: Deputy Manager Joined: 2012

Hannah Foster is one of the two Deputy Managers here at Willow Tree. She has been with us over 10 years, joining us back in 2012 as a Carer.

Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.

Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.

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Emma Livings

Job Title: Deputy Manager Joined: 2014

Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.


Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.

Jodie

Jodie Downer

Job Title: Manager Support Joined: 2021

Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.


Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.


Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Tree Lodge to verify any information. View our terms and conditions. Willow Tree Lodge has an Enhanced Service - more info.