Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ
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10 93 Reviews
  • Willow Tree Lodge, Fareham
Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high standard to residents feel as comfortable and at home as possible.

As well as a running many clubs, the home provides entertainment ranging from film afternoons to fitness activities for all residents to take part in.
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Care Provided by Willow Tree Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1550
  • Self-Funded Residential Dementia Care: £1500 – £1550
  • RESPITE Self-Funded Residential Care: £1500 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1550

These prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements.

Contact Willow Tree Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Tree Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah Dear (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Parking

  • On site parking available

Willow Tree Lodge Reviews (93)

10

Willow Tree Lodge has a Review Score of 10 (9.962) out of 10, based on 13 reviews in the last 2 years.
Over all time Willow Tree Lodge has 93 reviews.

Overall Experience
  • 90
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Date Published
  • 93
  • 9
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Reviewer Connection to Willow Tree Lodge
  • 40
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Total of 93, showing 61-80
Review from Steve G (Son of Resident) published on 29 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Modern building with excellent facilities and a nice welcoming feel. Lovely setting with nice views and garden. Extremely well run. Management and staff are welcoming to visitors, clearly highly motivated, to provide care to my mum and seem to enjoy what they do. In the time my mum has been there, staff
have been a constant presence with no changes which is reassuring.
Mum's room is lovely, well decorated and with a nice view. She spends some time there but a lot of time in the lounge with other residents. Plenty of entertainment and regular engagement with the staff. Food is excellent, with a varied menu and this has restored mum's appetite. Mum is proud of her appearance and the staff make sure she always looks her best. Like all children, I was worried about how mum would find the move to a care home but knowing mum is safe and being well cared for is a great relief. Mum's dementia is tough for her and for us but going to see her is made easier by the staff and the surroundings. Top class care.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
The time taken to post your review is very much appreciated by us all, thank you, kind regards
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Review from Moira (Niece of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and know the residents by name and who the relatives are.


The facilities are perfect for Dementia needs of the residents, bedrooms are light and airy, not too many doors to manage, lift available, lots of colour around, wide corridors, comfy chairs with high backs for

support, real home from home atmosphere.


Safety and security is excellent.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you so much for taking the time to post a review.
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Review from Richard (Son of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Willow Tree since September 2016 and is happy and feels at home there. She has benefited from the company of the other residents and the staff at the home, both her physical and mental health have improved since being there. The manager and her team look after her well and treat
her as an individual.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you for the time taken to give your review, much appreciated by us all.
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Review from Alan (Son of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to choose a care home for my mother who is suffering from dementia, deliriums, and is partially sighted as well as being a high fall risk. I chose Willow Tree Lodge because residents seemed happier than in other homes I visited. They were in their own clothes. There was more of a community centre
and homely feel about the place and it has a nice garden and views. Most of all the staff seem very caring and conscientious and with a good sense of humour.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
The time taken to give your review is much appreciated by us all, Many thanks.
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Review from E B (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has only been a resident for a few weeks but we have found all the staff very caring, efficient and friendly and always on hand to help or just have a friendly chat with the residents.
The overall appearance is very welcoming, enhanced with vases of fresh flowers. The bedroom is nicely furnished,
the lounge is bright and sunny overlooking a lovely garden and all areas are spotlessly clean.
There is a programme of varied activities. I have been made to feel more than welcome when visiting and was able to share a lovely dinner with mum.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you so much for taking the time to post your review, and it's so lovely having Mum with us, Sarah Munro
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Review from Robin T (Son-in-law of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is very happy that she has found a home where her mother is safe and well looked after. As the home is fairly close to where we live we tend to pop-in as we are passing, often in the evenings as well as at weekends; whatever the time of day the staff in the home appear friendly and helpful.
We have also had to take my mother-in-law for hospital visits and the home had been excellent at working out early/late meals and other requirements - nothing seems too much trouble. Given the nature of her dementia it is refreshing to witness the care and respect the staff pay to her, it has also been of great comfort to my wife that she has been able to discuss her mother's conflicting emotions and condition with the staff in an open caring manner to ensure the best possible care is given.
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Review from Viv (Daughter of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always greeted with a smile by very friendly staff. The management team are always willing to listen, talk and reassure when I am having a difficult situation with Mum. All the rooms are bright and fresh and It's good to be able to use the conservatory when we visit Mum. Mum is always very complimentary
about the food and enjoys trips out in the minibus. I feel very relieved we found such a lovely home for Mum to be cared for in.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you for your lovely review Viv, we too are so pleased Mum came to us over a year ago and to see her enjoying herself.
Kind regards
Sarah Munro
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Review from Nicola P (Daughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
With viewing many care homes and having a bad experience with one I was very uneasy to be placing my father into another. But instantly on our visit, I could see relax happy residents and professional well-uniformed staff making it clear who was who from the start. From personal experience elderly like
routine and this is the place. Exceptionally well maintained and pristine clean fresh and well supervised.It really is more like a Hotel/cruise ship with an outlook from a conservatory as if the front of the boat. A beautiful holiday and restful stay for your family or spouse who deserves the best.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you Nicola, for taking the time to complete this review, it's lovely having your Dad with us now.
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Review from Carol Y (Daughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting many homes in the area Willow Tree Lodge stood out for us in terms of meeting our mother's care needs and maintaining her personal dignity.


From the outset, family and visitors were impressed by the way in which all staff cared for my mother and treated every resident and visitor.

We were confident that Mother was receiving the best possible 24-hour care in a safe, clean and happy environment. She enjoyed the company of residents, entertainment programme and excellent, home cooked food. The staff were quick to contact a Doctor when needed and ensured appropriate action was taken.


We have no reservations in recommending the purpose-built Willow Tree Lodge as an outstanding care home. Not only did the staff meet Mother's needs but they ensured that our family was well informed of her health and well-being while she was alive. Our Mother was fortunate to spend her final days at Willow Tree when unable to be cared for at home.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you so much Carol for taking the time to post such a detailed review, it was a pleasure to have your Mum with us and to get to know her lovely family.
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Review from Stuart T (Son of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at many homes in the area for my 91-year-old Mother, this one stood out right from the first visit.


We always chose to do the first contact visit during meal times as these are the most labour intensive time for the staff and if there was a weakness it would be highlighted. Well, we

were most impressed with what we observed with the attitude of the staff to us and the residents that we knew there and then it was a good-un. The at-home assessment of mum was very professional but carried out in a caring way and mum took to Sarah and was happy to go to "live in her house".


It was nice to visit mum at Willowtree as she was always clean and well presented and until the end was alert and with it, joining in with the activities. A great thing is If you let the kitchen know a day in advance you can stay for lunch or dinner and I can say that it was restaurant quality food and plenty of it.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you Stuart, for taking the time to write such a personal review. It was lovely to have your Mum with us and to get to know you all.
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Review from Michael Z (Son of Resident) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Tree Lodge is a home where, from my observations over a period of nearly 4 years, the staff are genuinely concerned about the welfare of residents. My mother now has severe Alzheimers but nonetheless remains happy at the home. She is treated with respect for her dignity. The home contact me at
any time she is unwell or needs to see the dentist perhaps. Whenever I request help from the management and staff, over any matter I am having difficulty over in connection with my mother's residency, I obtain complete co-operation and advice where necessary. The efforts that have been made during the current festive period to ensure that a happy and festive atmosphere prevailed have in my view been outstanding.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Thank you for taking the time to give such a personal review, much appreciated by all the team, Sarah.
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Review from John M (Nephew of Resident) published on 30 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the care my aunt is receiving at Willow Tree Lodge. I find the staff helpful and quick to report anything wrong with her. Various ex-neighbours and other friends who have visited her have expressed similar opinions
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Review from Rosalind G (Daughter-in-law of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has been at Willow Tree Lodge for 3 months now and I have been very impressed with the level of care provided by all the staff. The team are managed very well by the senior staff and all the staff seem to really make an effort to understand each resident and what their needs are. The
staff are very good at encouraging individuals to make as much progress as they can while recognising that they may have limitations.
The home always feels very welcoming and there is a lovely atmosphere. We are very happy with the care provided and have no complaints or concerns at this stage. I also know that if I need to raise any issues at all, the senior team are always available to listen.
Reply from Sarah Munro, Registered Manager at Willow Tree Lodge
Many thanks for taking the time to complete a review and for recognising the staff who work so hard.
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Review from Bob B (Son of Resident) published on 27 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We live in Spain so our visits to the home are probably only a couple of times a year but I am in contact with home and always feel confident that my Mother is being looked after so well by the staff who understand and are trained for her condition.
I also keep in touch with my sisters who visit every
week, twice a week and get updated reports from then and their reports are always of the best standard for her.
I am happy to know that at the age of 94 she is in the best place for the rest of her days and I am grateful for that.
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Review from Jane (Daughter of Resident) published on 10 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
What makes this care home so special is the staff. The managers, the caring staff, the catering and the housekeeping staff are just wonderful. They are kind, warm, respectful, patient, compassionate and even on difficult days they work as a team for the best interest of the residents. They are amazing
people who deserve all the praise they get. They look after my Mum like she was their Mum. That is the best recommendation I can give and I am so grateful for that.
Well done willow tree and thank you. At times when I have found things difficult they have supported me as well so bless you.
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Review from Elizabeth (Daughter of Resident) published on 9 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this home enough. They provided a caring wonderful home for my mother for two years. The staff are fabulous and take time and are patient with all residents. The atmosphere is always calm and happy and the social areas and residents rooms are light and sunny.
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Review from Sally P (Daughter of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so pleased when we found Willow Tree Lodge, what a beautiful home it is. Management and all the staff are so helpful, caring and cheerful, nothing is too much trouble. I cannot fault the care and support they give to my mum she is so well looked after I can't thank them enough. I would highly
recommend Willow Tree Lodge.
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Review from Pauline (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, clean, friendly home with a fantastic team of carers. The home is well organised and has all the facilities needed to look after the elderly residents with and without dementia. We are very lucky to have found Willow Tree Lodge for our dear mum. Mum enjoys the entertainment and activities
which are on a daily basis, our thanks to all the staff and carers.
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Review from Brian (Son-in-law of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A clean, modern home with all the facilities required to look after the elderly residents with and without dementia. Well staffed with warm and friendly carers who are welcoming to residents and visitors alike. Having visited many in the past this home comes out well on top. Well done to all. I hope
there's a space for me when the time comes!
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Review from Laura B (Granddaughter of Resident) published on 24 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I knew Nan would be happy there from the moment we looked around it 4 years ago. Nothing old about it apart from the old people in it, which I knew would suit Nan. Always clean, fresh flowers and a cheery welcome. Loved & cared for by the staff who have felt, at times, like family too.
Unfortunately
Nan passed away 9th March. I have nothing but complete respect and total appreciation for all the lovely staff who made her as comfortable as possible, just how Nan liked. While doing this they supported the whole of our family during this upsetting and tiring time. We were able to spend as much time as we liked with Nan and they ensured we were looked after too.
Thank you so much to all of you, the carers & the cooks too who always made just what she fancied and the house keeping staff who she loved to chat with!
I'm welling up writing this because as far as I'm concerned you're all angels in disguise. It's the care, compassion & commitment you show that makes it more than just a job!
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Willow Tree Lodge is calculated as follows: ( (151 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

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Hannah Dear

Job Title: Registered Manager Joined: 2021

Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role.  She has worked her way up from a Carer to Home Manager over this period.


During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her  Level 5 Diploma in Leadership and Management.  She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.

Hannah

Hannah Foster

Job Title: Deputy Manager Joined: 2012

Hannah Foster is one of the two Deputy Managers here at Willow Tree. She has been with us over 10 years, joining us back in 2012 as a Carer.

Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.

Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.

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Emma Livings

Job Title: Deputy Manager Joined: 2014

Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.


Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.

Jodie

Jodie Downer

Job Title: Manager Support Joined: 2021

Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.


Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.


Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.

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