Care Homes Owned by Mark Cowling in Hampshire

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for taking the time to share your experience and for your kind words about Willow Tree Lodge. We know how daunting it can be to move a loved one, especially when they are living with dementia, and were truly honoured that you trusted us with your mums care.

Were delighted to hear that she received a warm welcome, has settled in well, and that you feel reassured she is safe and well cared for. Your feedback about our staff, homely atmosphere, and activities programme means a great deal to us, as creating a supportive, engaging, and welcoming environment is at the heart of everything we do.

Thank you again for your recommendation. Were so pleased that you found Willow Tree Lodge and that your experience with us has been such a positive one after a difficult start elsewhere.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for your incredibly kind and thoughtful review. Your words mean a great deal to everyone at Willow Tree Lodge.
We are truly honoured that you entrusted us with your Mum's care, and we're very pleased to know that both she and you felt supported-especially during such a difficult time for your family. Providing a warm, caring, and family-focused home for our residents, while also supporting their loved ones, is at the heart of everything we do.
Your appreciation of the team's efforts to make Christmas 2025 special will be shared with all our staff, who will be deeply touched by your feedback. Knowing that our care brought you comfort and reassurance during a challenging period is the greatest compliment we could receive.
Thank you once again for your trust and for taking the time to share your experience. We are very grateful for your kind words.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for taking the time to share your kind words.
We are truly honoured that your mother-in-law spent her time with us at Willow Tree Lodge, and we are deeply sorry for your loss. It means a great deal to know that our team was able to support her - and your family - with compassion, dignity, and professionalism during such a difficult time.
Your appreciation will be shared with all our staff, who work tirelessly to provide the very best care, especially during end-of-life support. Thank you for your heartfelt recommendation; it reassures us that our commitment to creating a warm, respectful, and caring home truly makes a difference.
Please accept our sincere condolences, and our best wishes to you and your family.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positive your experience has been as a close friend of one of our residents.

Our team works hard to provide care that is not only professional but warm, personal, and compassionate, so it means a great deal to know that our carers' kindness and attentiveness have made such a meaningful difference. We are also pleased that you feel the supportive leadership within the home contributes to a positive environment for both residents and staff.

It's wonderful to hear your appreciation for our activities programme, the cleanliness of the home, and the quality of our meals. We take pride in creating a welcoming, engaging, and comfortable setting where residents can enjoy each day to the fullest.

Most of all, we are grateful for your trust. Knowing that your friend feels safe, cared for, and uplifted is exactl y what we strive for at Willow Tree Lodge.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for your kind and thoughtful words. We're truly delighted to hear that your mother has felt well cared for during her time with us, and that you and your family have confidence in the care and support we provide. Our team works hard to create a warm, welcoming environment where residents feel safe, valued, and comfortable, so your feedback means a great deal to everyone here. We'll be sure to share your appreciation with the whole team at Willow Tree - it will make their day.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for your wonderful feedback. It means a great deal to our entire team to know that your Mother-in-Law has settled in happily and is thriving in her new surroundings. Seeing residents make friends, feel at home, and enjoy daily life is exactly what we strive for. Our carers take great pride in being attentive and compassionate, and your kind words are a lovely recognition of their efforts. We were also delighted to hear that the welcoming atmosphere and meals have added to her positive experience. Your recommendation is truly appreciated, and we feel privileged to be entrusted with your loved one's care. If there's ever anything more we can do, please don't hesitate to let us know.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for your kind words. Were truly delighted to hear that your Nan and your family feel supported and cared for here. Our team always strives to create a homely, family-like environment, where dignity, respect, and comfort come first, so its wonderful to know this is reflected in your experience. We will make sure to share your lovely feedback with all of our staff it means a great deal to them. Thank you again for taking the time to share this.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you for your wonderful feedback. We're so pleased to hear you feel nothing is too much trouble, and that you're enjoying the variety of activities we offer. Creating a supportive, engaging environment where residents can feel truly at home is at the heart of what we do, and it's lovely to know this shines through in your experience.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much for your kind words. We're delighted to hear you have had such a positive experience with us. Our team takes great pride in providing a safe, welcoming and supportive environment for all our residents and visitors. Very glad you like the food!!

Reply from Luci Hammett, Home Manager at Kiln LodgeThank you so much for your review. We will be looking to open up the second part of the garden in the future with better access.

Reply from Luci Hammett, Home Manager at Kiln LodgeThank you, she was so dear to us all we will continue to remember her and reflect on all the happy moments, your support and kind words to us mean so much.

Reply from Luci Hammett, Home Manager at Kiln LodgeThank you for your feedback, we are pleased you found us as well. I will share your feedback to the team.

Reply from Luci Hammett, Home Manager at Kiln LodgeThank you so much for your feedback, this means a lot to us and we all love to see dad sharing precious memories with his family.

Reply from Hannah Dear, Manager at Willow Tree LodgeTruly beautiful words, thank you so much for your heartfelt review. You know how much mum meant to us all. Thank you.

Reply from Hannah Dear, Manager at Willow Tree LodgeThank you so much Hannah for your feedback. Keeping family informed is so important to us, as is being person-centred. Thanks again.