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Care Homes Owned by Mark Cowling in Hampshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Mark Cowling in Hampshire

Only the locations & reviews in Hampshire for Mark Cowling are showing below.

View the details of all 2 locations (with 138 reviews) owned by Mark Cowling

Mark Cowling Locations in Hampshire (2)

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2 Care Homes owned by Mark Cowling in Hampshire
Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ 

10 90 reviews
"The staff have been amazing. So kind, caring and make everything feel like family for my Nan. We as a family, have got to know the staff,…"   Read all 90 reviews
Location Type Care Home

Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care. Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents. Outside… Read more about Willow Tree Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 30 Rooms
  • from £1,500 / week
Kiln Lodge

66 Kiln Road, Fareham PO16 7UG 

9.8 48 reviews
"My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although…"   Read all 48 reviews
Location Type Care Home

Kiln Lodge has been providing high quality care for 28 years, in which time the home has become a relaxed place to live with a homely feel. The home provides a range of care options to suit the personal needs of its residents, and staff are passionate… Read more about Kiln Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 24 Rooms
  • from £1,350 / week

Mark Cowling Reviews in Hampshire (138)

9.9

Mark Cowling has a Group Review Score of 9.9 (9.893) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mark Cowling must have a Review Score.

Overall Experience
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Date Published
  • 138
  • 7
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Reviewer Connection to Mark Cowling
  • 11
  • 3
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Review of

Willow Tree Lodge

from Lisa W (Granddaughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing. So kind, caring and make everything feel like family for my Nan. We as a family, have got to know the staff, which makes us feel more comfortable.
The food, cleanliness are second to none. With this dreadful illness, the staff ensure that the residents still have dignity,
respect and excellent care
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. Were truly delighted to hear that your Nan and your family feel supported and cared for here. Our team always strives to create a homely, family-like environment, where dignity, respect, and comfort come first, so its wonderful to know this is reflected in your experience. We will make sure to share your lovely feedback with all of our staff it means a great deal to them. Thank you again for taking the time to share this.

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Review of

Willow Tree Lodge

from Julie W (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum went into 'Willows' with Alzheimer's, she's had excellent care from all staff.
It's always clean and fresh, and a relief to know she's safe and well cared for.
We are able to visit at any time of the day.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to share your kind words. We're so pleased to hear that you find our home clean and welcoming, and that you feel reassured knowing your mum is well cared for. Our team works hard to create a comfortable, safe, and friendly environment for both residents and their loved ones, and it's lovely to know this has given you peace of mind. You are always welcome here, and we are glad you feel at ease visiting anytime.

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Review of

Willow Tree Lodge

from Jackie C (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here in 2021 and settled in straight away. The whole team here work together to make it a real home for all the residents. I especially appreciate the efforts of the housekeeping team - everywhere is spotless and fresh and residents clothes are always well laundered.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. We're delighted to hear that your mum settled in so quickly - creating a welcoming and homely atmosphere is so important to us. Our whole team, from care staff to housekeeping, take great pride in working together to make sure residents feel comfortable, cared for, and at home. It's wonderful to know you've noticed the little touches, like keeping everything spotless and making sure clothes are fresh and well cared for. Your feedback means a great deal to the team.

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Review of

Willow Tree Lodge

from Sally E (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I researched thoroughly and then visited many care homes in the area for my 92 year old mother before deciding Willow Tree Lodge was the best around. My mother and I cannot praise the home and staff enough. The care my mother receives is second to none in my opinion. The staff deliberately make it
feel like home and there is nothing that is too much trouble when looking after the residents. In fact, I truly believe that if it wasn't for the vigilance as well as the care she receives, my mother would not be here today. Not only do the manager and staff listen to the residents and meet their needs, they are completely open to listening to relatives too, and act in the best interests of those in their care. I think it says it all when my mother (who is now 94) had a recent spell in hospital and all I heard when visiting was "I want to go home" (referring to Willow Tree Lodge)!
I do not hesitate to recommend Willow Tree Lodge for care of the elderly.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words and recommendation. We are truly touched to hear that your mum feels at home with us - that is exactly what we strive for every day. Our team takes great pride in providing attentive, compassionate care, and it means a lot to know that our vigilance has made such a difference for your mum's wellbeing. We feel privileged to be part of her journey, and we will continue to do everything we can to support her and your family.

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Review of

Willow Tree Lodge

from Valerie L (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are so happy we chose Willow Tree for Mum. In our opinion, it is second to none. The staff, whether carers, caterers, cleaners and all others, are kindness itself. Nothing is ever too much trouble and always with a smile. Residents always seem happy and content with plenty of activities
to occupy their time.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your wonderful feedback. We're so pleased to hear you feel nothing is too much trouble, and that you're enjoying the variety of activities we offer. Creating a supportive, engaging environment where residents can feel truly at home is at the heart of what we do, and it's lovely to know this shines through in your experience.

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Review of

Willow Tree Lodge

from Maria P (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a decline at home following Covid, isolation and early dementia, my mum's health worsened in hospital in 2024. I visited several homes, but Willow Tree just felt right - warm, calm and welcoming. From day one, staff said, "This is her home, and it's a privilege to care for her." And they meant
it. Mum is a quiet, private lady, and the team include her gently, never overwhelming her. She's made great friends, chats with staff, and recently staff took Mum to Fareham to play table tennis and have coffee - table tennis she hadn't played since before Covid.


Food is excellent, with fresh choices and homemade cakes. Activities, trips to pubs and garden centres, and community links all add meaning to Mum's days. As someone who's worked in care, I know outstanding care when I see it - and Willow Tree delivers it. With 30 beds, it's homely yet professional. Mum is safe, happy, and thriving - and visiting her lifts my spirits too.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. We're delighted to hear you have had such a positive experience with us. Our team takes great pride in providing a safe, welcoming and supportive environment for all our residents and visitors. Very glad you like the food!!

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Review of

Kiln Lodge

from R W (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff to be welcoming, friendly and helpful. They have coped with my husband's dietary needs well, his quirks and mannerisms with discretion and he seems to enjoy being there at Kiln Lodge. I am delighted always to find staff present in the lounge with residents. The building appears
to be well maintained and always clean. It is a pity that residents cannot go down to the garden for safety reasons and that at times the car park seems inadequate. Perhaps in future a remedy will be found.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your review. We will be looking to open up the second part of the garden in the future with better access.

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Review of

Kiln Lodge

from Malcolm D (Husband of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although my wife suffered with Alzheimer's disease the staff loved her as their own mother, They made sure my wife was part of their family she was happy there. My wife sadly
passed away on the 8th February 2025 but the staff still showed their love for her, and gave me, my family care tender kindness in my wife's last moments.
In her last two months of my wife's life she was in hospital due to having two strokes, on her return from hospital she had lost 10kg in weight. Kiln Lodge staff were determine to ensure my wife got back to her normal weight and back to her dancing again as she always did. She loved all the ladies that were her care's and it was obvious they love her, always, cuddling her ensuring she was always clean and dressed smart, it was her happy place her home.
Kiln Lodge is an amazing place, the caring staff treat residents as their family.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, she was so dear to us all we will continue to remember her and reflect on all the happy moments, your support and kind words to us mean so much.

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Review of

Kiln Lodge

from Joan F (Wife of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is well looked after, and following a couple of days in hospital is now back to his usual self. The staff at Kiln Lodge are lovely and look after him with great care and love. Kiln Lodge is a lovely home, caring for some difficult residents. I have every confidence in the staff and all that
they do.
The food is good, all home prepared, and the bedrooms, home, and laundry are all clean and well managed. I'm so pleased that I found Kiln Lodge and recommend it with every confidence.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback, we are pleased you found us as well. I will share your feedback to the team.

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Review of

Kiln Lodge

from Denise W (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very welcoming and friendly nothing is much trouble; all are very approachable.
They do their best to include Mum in everything they do when this could be a challenge at times. She loves going to the hairdressers there it makes her feel good being pampered.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback it's appreciated by us all. I am pleased that she enjoys the Hairdresser, always nice to have a pamper.

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Review of

Kiln Lodge

from Christine F (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care that Dad receives at Kiln Lodge. He was very reluctant to attend Daycare sessions but quickly settled in because carers took the time to get to know him. He easily transitioned to full-time care and he is very happy in his room with his own things around him. All the staff
are very friendly and kind to Dad. He has spent his life telling us, his girls, to be kind and it is lovely to see him receiving kindness in return. It is great to be able to visit him and to bring his great-grandchildren along sometimes. They are also always made to feel very welcome and they love visiting great grandad in his special house! Many thanks to all the lovely people in Kiln Lodge. You do an amazing job!!
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, this means a lot to us and we all love to see dad sharing precious memories with his family.

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Review of

Willow Tree Lodge

from Nicola C (Daughter of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us Nicky, I'm glad you get well looked after too!

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Review of

Willow Tree Lodge

from Marilyn F (Friend of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind comments, and we really appreciate you taking the time to review us. Many thanks.

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Review of

Willow Tree Lodge

from Sally W (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging
with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!
Reply from Hannah Dear, Manager at Willow Tree Lodge

Truly beautiful words, thank you so much for your heartfelt review. You know how much mum meant to us all. Thank you.

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Review of

Willow Tree Lodge

from Hannah S (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although
he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!
Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much Hannah for your feedback. Keeping family informed is so important to us, as is being person-centred. Thanks again.

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Review of

Kiln Lodge

from Helen B (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Kiln Lodge for the last 18 months. She has recently died but I would like to thank the team for the wonderful care she received there. They took Mum in at very short notice when things at home became too difficult. Although Mum could be quite challenging at times she was always
treated with care and compassion. She would join in with activities - cooking, gardening, exercise groups to name only a few. The carers took time to get to know Mum and her ways. They had the skills to know when to retreat and try again later if care was needed so as not to agitate her more than neccessary. Her end-of-life care was outstanding. She was treated with great dignity and respect. I wouldn't hesitate to recommend Kiln Lodge to anyone, especially for dementia care. Thank you to the manager and team.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review we all appreciate it. Your mum was a pleasure to care for and will be missed by us all.

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Review of

Kiln Lodge

from Rebecca B (Day Care) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a great time coming to Kiln Lodge weekly.
Thank you so very much for looking after her so well and giving her the opportunity to meet with other people her age and do different things from normal. The staff are just awesome, we are very grateful to you all.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for taking the time to complete our review, we love having Mum come to us and teaching us to draw and paint.

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Review of

Kiln Lodge

from Steve B (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with the care and support given to my mother. So many activities for her to do as well. Just so thankful to know she is safe and happy and doing so well within a fantastic facility. So grateful to you all, thank you.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for this review, we are so pleased to be able to support your mum.

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Review of

Kiln Lodge

from Mervyn B (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was unable to look after herself and needed to be taken care of. When she was first there for a few weeks she didn’t want to leave her room, but with encouragement and the patience of the staff she has come out of her shell and loves joining the residents and taking part in the activities happening
in the care home. Kiln Lodge has exceeded our expectations in every way, cannot thank them enough for the way they look after her. I would recommend Kiln Lodge to anyone who is looking for excellent care for a loved one.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your lovely feedback, we are honoured to be able to look after your mum.

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Review of

Kiln Lodge

from Brian B (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall good, the staff are always friendly. The response is good when she has not been well. Up to date with flu and covid injections. Try to get her involved in activities but she does not always want to, probably down to her dementia.
Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, I will speak to the team and see if there are some different activities for engagement. We would love any suggestions for activities.

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Awards / Recognitions (2)

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