Staff at Andover Nursing Home aim to listen to residents' wishes and aim to give peace of mind to them and their family.
The Care Quality Commission found The Andover Nursing Home to be "Outstanding" when they made an announced inspection in January 2017.
The care home is fitted with every modern facility.
Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.
As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.
Owner: Andover Care Ltd
Person in charge: Louise Makepeace (Matron)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke
Admission Information: Ages 30+.
Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, Polish
Single Rooms: 83
Shared Rooms: 2
Rooms with ensuite WC: 83
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Andover Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Andover Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.816 for Andover Nursing Home is calculated as follows: ( (149 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.816
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.575 Points relating to the number of positive Reviews for Andover Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 10 Reviews ÷ 17.4 Target = 0.575
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Andover Nursing Home has a Review Score of 9.4 (9.391) from 15 Reviews
Review submitted from a Postal Card by Stan F (Partner of Resident) on Tuesday 22 May 2018. Relates to May 2018.
I have been visiting my partner in this nursing home every weekday for nearly five years.
I spend at least an hour with her so know all about this place.
Open to me at any time, the reception and management staff are fantastic.
The nurses and carers do a wonderful job giving expert care with kindness and compassion.
The activities department provides a wide range of entertainment in a most caring and kind way.
CQC got it right, this nursing home is outstanding.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Leonora B (Resident) on Wednesday 16 May 2018. Relates to May 2018.
Convalescing after surgery:- There is a very warm and homely atmosphere at Andover Nursing Home commencing with a friendly welcome at reception which permeates throughout. Commented on by visitors also. I have found all staff kind, caring, respectful and cheerful. To me, a very demanding job is carried out with much hard work and great dedication. These comments also relate to the five months end of life care for my late Husband in 2017.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Patrick O (Husband of Resident) on Monday 14 May 2018. Relates to March 2018.
All the day and night staff are excellent, very good at their work, nothing is too much trouble and are very caring people.
The nursing staff are professional and carries out their work with kindness and caring. The cleaning staff are always very busy and good workers.
I could not leave my wife in better hands.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by David M (Son-in-law of Resident) on Friday 11 May 2018. Relates to May 2018.
It is very homely not a nursing home feel. The food is catered to the person. It is very clean and the staff are on hand if needed.
If you have a problem they fix it.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P K (Wife of Resident) on Tuesday 1 May 2018. Relates to April 2018.
My husband has been in the nursing home for just over a year now. The care he receives is excellent, the staff are very caring and dedicated to their jobs. Myself and my family are made very welcome at all times. There is always the opportunity to talk to the nurses, who are outstanding, and to the matron/manager of the home. Nothing is too much for the staff to do. As a family, I feel we could not have my husband in a better home. The outstanding CQC award is certainly true.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Jane B (Daughter of Resident) on Tuesday 1 May 2018. Relates to April 2018.
Lovely family feel to this home. Mum has advanced dementia but is always clean, fresh and well hydrated. Every member of staff whether nurses, cleaners, chef, reception, estates etc knows every resident (approx 75 of them) and treats them with kindness and affection. We are welcomed as family and greeted by name, open visiting is encouraged and pets are allowed to visit. It may not be the smartest home ever but the kindness and caring go above and beyond duty. There is laughter and genuine affection for the residents, plenty of gentle touches and individual likes or wishes are catered for wherever possible. A special fuss is made of birthdays with a cake and singing and I have witnessed the joking and banter with those more able to understand it. Highly recommend this home.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Adrian D (Son of Resident) on Friday 27 April 2018. Relates to April 2018.
A very caring and professional establishment that provides an excellent service and many activities for all its residents.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Brenda W (Daughter of Resident) on Tuesday 24 April 2018. Relates to March 2018.
Management a little dismissive of my opinions and defensive of any suggestions. Overall, despite my Mothers dementia, she appears happy where she is. Carers and nursing staff are very good but volunteers are needed to sit, talk and encourage residents to drink more fluids. The home is always very clean.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Hamish Mathews, Estates officer at Andover Nursing Home responded to this review on 25 Apr 2018:
All opinions and suggestions are gratefully received. The home benefits from 3 full time activities staff however volunteers are always welcome.
Review submitted from a Postal Card by Sarah W (Daughter of Resident) on Thursday 19 April 2018. Relates to March 2018.
Staff do everything within their power to help from start to finish, from carers, nurses, domestics, kitchen and office, activities. They all care so much. If a meal is not liked they ask if you prefer something else. Families are so welcome at everything and no trouble is spared. Acess is 24 hours a day. It's very clean and has no smell often associated with homes.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by G H (Friend of Resident) on Friday 13 April 2018. Relates to April 2018.
The nursing home is a fabulous environment and feels more like a family home than a nursing home. The staff are lovely and engaging at all times.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Postal Card by B J (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
The home simply cannot be faulted. Excellent levels of care and compassion.
From the moment I first walked through the door everything has been just as I would wish for my father's care. He has become part of a community where everyone, both residents and staff interact very well.
Great care is taken to ensure residents feel involved and are socialised.
In just a few weeks my father, my brother and I have been made to feel very welcome and nothing has been too much trouble for the care home to attend to.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Gordon (Son of Resident) on Tuesday 15 November 2016. Relates to October 2016.
In dealing with the home over 7 months, until my Father's recent death, our family experienced the utmost care, and respect from all staff. We looked at a number of homes but focused on which would deliver the best nursing care, not just an expensive room. Our choice of Andover Nursing Home was, we believe, well judged, as my father received excellent professional and compassionate care from all the nurses and carers, and was treated with great dignity. The demands on these staff are exceptional where dealing with Dementia residents, so realistically the circumstances may not always be perfect, but any concerns were always quickly dealt with, and information requests are taken very seriously including reference to well maintained recorded information. The home has a very positive attitude with residents, through its interpersonal treatment and activities, and is supported by effective leadership. We believe we couldn't have chosen better!
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Sara W (Niece of Resident) on Thursday 4 February 2016. Relates to February 2016.
The Andover Nursing Home has looked after my aunt, who is 100 years old, for the past 14 years. Although suffering from dementia, she is looked after with enormous dignity and love. My sister and I visit every week at different times and always receive a lovely welcome from all the staff, both the administration and care staff. If my aunt is unwell the home are very quickly in touch with us. It is a really happy home and my aunt and we nieces are very lucky to have found it.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Lesley H (Volunteer) on Sunday 11 October 2015. Relates to December 2013.
There is a wonderful relaxed atmosphere but at the same time, all the staff are very professional. There are plenty of smiles and activities for the residents that makes it a very happy place which I think is important. The decor has been updated in the last few years and it's lovely light and airy. The top floor is beautifully decorated for the Alzheimer's residents with lots of memoranda for them to touch and see. I have witnessed how gentle the staff are when feeding them and the respect they show. I would definitely recommend Andover Nursing Home as a first choice.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Kathryn (Daughter of Resident) on Friday 9 October 2015. Relates to September 2015.
My Mother lived in the home for 6 years. I am a nurse working with care homes across Hampshire. The staff gave me confidence that Mum was being cared for in a calm, clean and caring. The ethos is on one big family and I truly felt that the staff cared about my Mother and her family.
If your looking for a home from home where your loved one will live and not merely exist I would thoroughly recommend Andover Nursing Home. This for me is the best possible home in the area. The care was so good I also moved my great Aunt to the home for end of life care.
How likely would you be to recommend Andover Nursing Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Andover Nursing Home
There are currently no Care Home Idol entrants who have performed at Andover Nursing Home