






The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.
The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.
Every member...
Care Provided by Andover Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
The price(s) shown are provided by the care home. Contact Andover Nursing Home for full pricing details and T&Cs.
Contact Andover Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Andover CAre Ltd
- Private Owned
Person in charge
- Louise Makepeace(Matron)
Local Authority / Social Services
Admission Information
- Ages 30+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (83)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome 24/7
Parking
- Ample parking for visitors
Andover Nursing Home Reviews (119)
Andover Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years.
Over all time Andover Nursing Home has 119 reviews.
You have all done a marvellous job and deserve the utmost praise for all your efforts.
Hopefully, now we appear to have passed the peak infection rate, life will start to get easier for us all, and when the time is right, we look forward to visiting again.
We hope to see you very soon.
I feel that my parents are in the best place possible considering their current needs. The staff are always upbeat, helpful and very obviously caring. They show compassion and understanding, not only to my parents but also towards the rest of the family as we struggle to come to terms with our parents' deterioration. I am so grateful for the foresight of the senior staff. They made the decision to restrict access to the care home very early on and this has undoubtedly protected the residents. The staff are somehow managing to remain professional and stoic despite, I'm sure, facing a variety of challenges on a daily basis. The dedication and kindness shown by the staff is certainly helping my family to feel less anxious at this difficult time.
Thank you for taking the time to review our service. Your parents are much loved, and they are key members of our extended Andover Nursing Home family. Your support of my decision to lockdown early is much appreciated; we continue to do all we can to remain COVID-19 free.
Following a severe stroke, my father spent his last few months at Andover Care Home. The care provided was exemplary; the staff were incredibly kind and supportive during a very difficult time for our family. They went above and beyond to ensure that he passed with the utmost respect and dignity.
Thank you so much for taking the time to review our service. It was an honour to care for your father and to support the rest of the family. We look forward to seeing your mother when she feels able and the current healthcare crisis allows. Do take care.
Sadly Mum passed away, but the care and support shown to our family has continued and will never be forgotten.
I wouldn't hesitate to recommend Andover Nursing Home to anyone.
In the short time my father was resident in Andover Nursing Home the team were superb. They adapted quickly to his deteriorating health to keep him comfortable at all times. The care and compassion dad received was exemplary.
Following the superb care given to my mother from 2011 to 2016, Andover Nursing Home was my first choice.
One short call secured a vacant room. 24 hours later - late at night - my wife was delivered to the home. On arrival my wife knew she was in the right place until I could catch up with her 48 hours later: she was in a warm welcoming location with staff she knew and, importantly, trusted.
In the short time my wife was in the home she was extremely well looked after by a caring and cohesive team of professional staff at all levels. We could not have asked for anything more.
We firmly believe Andover Nursing Home certainly warrants its CQC grading.
My parents have been at the home for the past 8 months and January 2020 was my first visit as I live abroad. My first impression of the home was a warm and welcoming environment with friendly and helpful carers and staff. My parent's rooms were always very clean and tidy. We had lots of family gatherings in the lounges and even watched a film together. Whenever I needed help nothing ever took more than a couple of minutes. I feel my parents are in the best place they could possibly be and I am extremely grateful to all of the staff for making it so great.
Thank you for taking the time to write this review. I am so glad that you enjoyed your visits to the home and feel confident that your parents are well supported. They are a lovely couple and we enjoy their company.
My father was a resident of the Andover Nursing Home for almost three years. During that period he went from requiring limited care in an active community to needing full-time bed care. He died there earlier this month (December 2019). His care in the last few months of his life was exceptional and every member of the staff treated him with compassion and dignity throughout what for him and them must have been very trying times. He was aware of his circumstances to his last day, and they took the time and effort to engage with him and to enable him to have the best possible quality of life and care that he could have right to the very end. I was deeply touched by all they did for him, and the extra effort they made for him in the very busy routine that is their daily fare. The Andover Nursing Home was the right choice for my Father throughout his time there and I cannot praise the staff from matron to the most junior carer more highly.
Thank you so much for your review of our home. It was a privilege to support your father and family over the past 3 years. Your father is already much missed.
Wonderful nursing home from all aspects. My father has settled in superbly and is looking so relaxed and happy. The nursing care is second to none and all the staff are so happy and cheerful. Grateful to have found such a lovely home so close to where I live.
Thank you so much for taking the time to review us. I am so glad that your father has settled in well and you are happy with the support we provide.
I do thank them from my heart for providing such a haven at a difficult time.
Thank you so much for taking the time to review us, your kind words are very much appreciated. I am so glad that we were able to provide the nursing care and comfort mum and your family needed during her short stay with us.
My father's care has been exceptional over the last two and a half years. He recently passed away and the care and compassion shown to my father and to my family was exceptional. He was made very comfortable and the needs of our family, both in terms of practical and emotional support were excellent.
Thank you so much for taking the time to review us, your kind words are very much appreciated. Your father was a wonderful character and is much missed throughout the home. We look forward to seeing you soon.
From the front of house staff to the carers and nurses and general staff, the warm welcome and care are exemplary. Nothing is too much trouble. End of care life is well handled and staff are very compassionate.
Thank you for your kind words and for taking the time to review us. We are currently updating and refurbishing our rooms as well as communal spaces which should be completed by the end of the year.
My mother lived at this care home for 3 and a half years, and in all this time the level of care was outstanding. When she first moved in, Mummy was relatively independent and enjoyed all the activities provided both in house and in day excursions. Sadly her dementia increased and her final 2 years were spent in the secure unit for her own safety. She was not always an easy resident and could be feisty, but the nursing and care staff were infinitely patient and caring. During her final days I could not have asked for better, tender care of her - I understand from nurses that mouth care is very important in these last stages and I can say she was always cared for wonderfully in this way. All my wishes were carried out to the letter - even to obtaining a priest to administer the last rites - which was very important to both Mummy and I. The staff were always equally caring and supportive to myself and other members of her family - and even attended her funeral service.
We miss your visits, do come and see us when you are passing.
Home is clean, professionally run, welcoming staff. Good care provided. The dignity of the residents well maintained. The top floor can be extremely hot. Also, there is no external view from the lobby/lounge. Good range of activities.
Thank you for your kind review, I have spoken with the family regarding the warm top floor which has been resolved. You and your family are welcome to use any of the other communal spaces throughout the home including the conservatory and the air-conditioned Charlton Room.
Staff very professional. Home kept clean. Good variety of activities.
The only negative thing is that the air conditioning on the top floor requires improvement.
The extreme heat does little for residents, staff or visitors.
Thank you for taking the time to review us. As we discussed on the telephone, the windows are now fully functioning which has alleviated the issues regarding temperature during these hotter days. Temperature sensing and retention in our older residents is complex and they do not feel or control the...
Excellent facility and staff.
Thank you so much for your review, I am so glad you enjoy the home, we look forward to seeing you again soon.
Ever since my mum became a resident we have been impressed with the quality of care providers by all the staff. She had respite care previously in another facility and I can say Andover Nursing Home is magnitudes better in all aspects.
Thank you for your kind words, it is such a boost for all of us to know that our dedication is appreciated. I could not be more proud of the team.
I visit my sister weekly at various different times. I have always found all the staff from the moment I enter the home friendly and welcoming. The facilities are fabulous and my sisters needs are always at the centre of everyone who cares for her. Her room is spacious and comfortable and the communal areas are lovely. I highly recommend Andover Nursing Home and I feel my sister is in the best home possible.
Thank you for taking the time to review us, I am so glad you are happy with the care and support that your sister and family receive when you visit us.
Highly professional care staff who engage with the residents in a manner that tries to give the best quality of life for them. There is also a full range of activities for residents including visiting entertainers and trips out. The home has recently had its "outstanding" status confirmed by CQC.
Thank you for your review, it is much appreciated. We are all so fond of your mother and it is lovely that you and your sister are so involved with the home.
My mother's health had been failing for about 2 years and so in February 2019, she moved to a garden room in Andover Nursing Home. We did not know then that her passing was so near (21.5.19). I cannot praise the staff who cared for mum any more, they were compassionate, gentle and loving towards her, often going way above and beyond what was expected. The standards of care and cleanliness were top class, never any toiletry smells anywhere and always a sea of smiling caring faces. Thank you for making mum's last few months the best they could have been.
Thank you so much for your kind words. It was a pleasure to support your dear mother towards the end of her life. Do pop in and see us at any time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Andover Nursing Home.
There are no upcoming events for Andover Nursing Home.
Awards / Recognitions (1)
- 28 Jan 2017Recipient: Andover Nursing Home
Accreditations
There are no accreditations posted yet for Andover Nursing Home.
Meet the Team (7)

Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
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