Andover Nursing Home

A big thank you from all the family for looking after our Mum in her last few years.

Hopefully, now we appear to have passed the peak infection rate, life will start to get easier for us all, and when the time is right, we look forward to visiting again.

I feel that my parents are in the best place possible considering their current needs. The staff are always upbeat, helpful and very obviously caring. They show compassion and understanding, not only to my parents but also towards the rest of the family as we struggle to come to terms with our parents' deterioration. I am so grateful for the foresight of the senior staff. They made the decision to restrict access to the care home very early on and this has undoubtedly protected the residents. The staff are somehow managing to remain professional and stoic despite, I'm sure, facing a variety of challenges on a daily basis. The dedication and kindness shown by the staff is certainly helping my family to feel less anxious at this difficult time.

Following a severe stroke, my father spent his last few months at Andover Care Home. The care provided was exemplary; the staff were incredibly kind and supportive during a very difficult time for our family. They went above and beyond to ensure that he passed with the utmost respect and dignity.

I wouldn't hesitate to recommend Andover Nursing Home to anyone.

In the short time my father was resident in Andover Nursing Home the team were superb. They adapted quickly to his deteriorating health to keep him comfortable at all times. The care and compassion dad received was exemplary.

We firmly believe Andover Nursing Home certainly warrants its CQC grading.

My parents have been at the home for the past 8 months and January 2020 was my first visit as I live abroad. My first impression of the home was a warm and welcoming environment with friendly and helpful carers and staff. My parent's rooms were always very clean and tidy. We had lots of family gatherings in the lounges and even watched a film together. Whenever I needed help nothing ever took more than a couple of minutes. I feel my parents are in the best place they could possibly be and I am extremely grateful to all of the staff for making it so great.

My father was a resident of the Andover Nursing Home for almost three years. During that period he went from requiring limited care in an active community to needing full-time bed care. He died there earlier this month (December 2019). His care in the last few months of his life was exceptional and every member of the staff treated him with compassion and dignity throughout what for him and them must have been very trying times. He was aware of his circumstances to his last day, and they took the time and effort to engage with him and to enable him to have the best possible quality of life and care that he could have right to the very end. I was deeply touched by all they did for him, and the extra effort they made for him in the very busy routine that is their daily fare. The Andover Nursing Home was the right choice for my Father throughout his time there and I cannot praise the staff from matron to the most junior carer more highly.

Wonderful nursing home from all aspects. My father has settled in superbly and is looking so relaxed and happy. The nursing care is second to none and all the staff are so happy and cheerful. Grateful to have found such a lovely home so close to where I live.

I do thank them from my heart for providing such a haven at a difficult time.

My father's care has been exceptional over the last two and a half years. He recently passed away and the care and compassion shown to my father and to my family was exceptional. He was made very comfortable and the needs of our family, both in terms of practical and emotional support were excellent.

From the front of house staff to the carers and nurses and general staff, the warm welcome and care are exemplary. Nothing is too much trouble. End of care life is well handled and staff are very compassionate.

My mother lived at this care home for 3 and a half years, and in all this time the level of care was outstanding. When she first moved in, Mummy was relatively independent and enjoyed all the activities provided both in house and in day excursions. Sadly her dementia increased and her final 2 years were spent in the secure unit for her own safety. She was not always an easy resident and could be feisty, but the nursing and care staff were infinitely patient and caring. During her final days I could not have asked for better, tender care of her - I understand from nurses that mouth care is very important in these last stages and I can say she was always cared for wonderfully in this way. All my wishes were carried out to the letter - even to obtaining a priest to administer the last rites - which was very important to both Mummy and I. The staff were always equally caring and supportive to myself and other members of her family - and even attended her funeral service.

Home is clean, professionally run, welcoming staff. Good care provided. The dignity of the residents well maintained. The top floor can be extremely hot. Also, there is no external view from the lobby/lounge. Good range of activities.

The extreme heat does little for residents, staff or visitors.

Excellent facility and staff.

Ever since my mum became a resident we have been impressed with the quality of care providers by all the staff. She had respite care previously in another facility and I can say Andover Nursing Home is magnitudes better in all aspects.

I visit my sister weekly at various different times. I have always found all the staff from the moment I enter the home friendly and welcoming. The facilities are fabulous and my sisters needs are always at the centre of everyone who cares for her. Her room is spacious and comfortable and the communal areas are lovely. I highly recommend Andover Nursing Home and I feel my sister is in the best home possible.

Highly professional care staff who engage with the residents in a manner that tries to give the best quality of life for them. There is also a full range of activities for residents including visiting entertainers and trips out. The home has recently had its "outstanding" status confirmed by CQC.