Andover Nursing Home

Weyhill Road, Andover SP10 3AN
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9.9 114 Reviews
  • Andover Nursing Home, Andover
The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.

The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.

Every member of the team is committed to person-centred care; a holistic approach which takes into account each resident’s unique qualities, abilities, interests, preferences and needs.

The home is fitted with every modern facility.

The home has exceptionally spacious public rooms, which allows residents to join in communal activities or quietly entertain their families and friends.

Bedrooms have been purpose-built to be spacious and are equipped to provide all the comforts you might require. All bedrooms have their own wet room, television and telephone. Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.

As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £2000
  • Self-Funded Nursing Care: £1500 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2000

Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.

These prices are only a guideline, please contact Andover Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Andover CAre Ltd

Person in charge

  • Louise Makepeace (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome 24/7

Parking

  • Ample parking for visitors

Andover Nursing Home Reviews (114)

9.9

Andover Nursing Home has a Review Score of 9.9 (9.945) out of 10, based on 20 reviews in the last 2 years.
Over all time Andover Nursing Home has 114 reviews.

Overall Experience
  • 108
  • 6
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Date Published
  • 114
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Reviewer Connection to Andover Nursing Home
  • 36
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  • 6
  • 4
  • 4
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  • 4
  • 3
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Total of 114, showing 61-80
Review from John E M (Husband of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of this year, whilst in France with my wife, I had an immediate need to place my wife in a nursing home on repatriate to UK.
Following the superb care given to my mother from 2011 to 2016, Andover Nursing Home was my first choice.
One short call secured a vacant room. 24 hours later
- late at night - my wife was delivered to the home. On arrival my wife knew she was in the right place until I could catch up with her 48 hours later: she was in a warm welcoming location with staff she knew and, importantly, trusted.
In the short time my wife was in the home she was extremely well looked after by a caring and cohesive team of professional staff at all levels. We could not have asked for anything more.
We firmly believe Andover Nursing Home certainly warrants its CQC grading.
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Review from A R (Son of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been at the home for the past 8 months and January 2020 was my first visit as I live abroad. My first impression of the home was a warm and welcoming environment with friendly and helpful carers and staff. My parent's rooms were always very clean and tidy. We had lots of family gatherings
in the lounges and even watched a film together. Whenever I needed help nothing ever took more than a couple of minutes. I feel my parents are in the best place they could possibly be and I am extremely grateful to all of the staff for making it so great.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to write this review. I am so glad that you enjoyed your visits to the home and feel confident that your parents are well supported. They are a lovely couple and we enjoy their company.

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Review from Michael G (Son of Resident) published on 3 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of the Andover Nursing Home for almost three years. During that period he went from requiring limited care in an active community to needing full-time bed care. He died there earlier this month (December 2019). His care in the last few months of his life was exceptional and
every member of the staff treated him with compassion and dignity throughout what for him and them must have been very trying times. He was aware of his circumstances to his last day, and they took the time and effort to engage with him and to enable him to have the best possible quality of life and care that he could have right to the very end. I was deeply touched by all they did for him, and the extra effort they made for him in the very busy routine that is their daily fare. The Andover Nursing Home was the right choice for my Father throughout his time there and I cannot praise the staff from matron to the most junior carer more highly.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your review of our home. It was a privilege to support your father and family over the past 3 years. Your father is already much missed.

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Review from Julie E (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful nursing home from all aspects. My father has settled in superbly and is looking so relaxed and happy. The nursing care is second to none and all the staff are so happy and cheerful. Grateful to have found such a lovely home so close to where I live.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to review us. I am so glad that your father has settled in well and you are happy with the support we provide.

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Review from Vicki A (Daughter of Resident) published on 26 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Andover Nursing Home in September, following hospitalisation and a short spell at home, during which time it became apparent that she needed a much higher level of care than we, as a family, could provide. We are so glad that we found the Andover Nursing Home, as everyone who came
into contact with my dear mum treated her with such kindness and loving care. Both her mental state and her physical needs were looked after, way beyond the basic requirements necessary. All members of our family were welcomed and treated with sensitivity when it became obvious, that mum was not going to survive.
I do thank them from my heart for providing such a haven at a difficult time.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to review us, your kind words are very much appreciated. I am so glad that we were able to provide the nursing care and comfort mum and your family needed during her short stay with us.

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Review from B J (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's care has been exceptional over the last two and a half years. He recently passed away and the care and compassion shown to my father and to my family was exceptional. He was made very comfortable and the needs of our family, both in terms of practical and emotional support were excellent.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to review us, your kind words are very much appreciated. Your father was a wonderful character and is much missed throughout the home. We look forward to seeing you soon.

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Review from H T (Daughter-in-law of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the front of house staff to the carers and nurses and general staff, the warm welcome and care are exemplary. Nothing is too much trouble. End of care life is well handled and staff are very compassionate.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind words and for taking the time to review us. We are currently updating and refurbishing our rooms as well as communal spaces which should be completed by the end of the year.

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Review from Elizabeth H (Daughter of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at this care home for 3 and a half years, and in all this time the level of care was outstanding. When she first moved in, Mummy was relatively independent and enjoyed all the activities provided both in house and in day excursions. Sadly her dementia increased and her final 2 years
were spent in the secure unit for her own safety. She was not always an easy resident and could be feisty, but the nursing and care staff were infinitely patient and caring. During her final days I could not have asked for better, tender care of her - I understand from nurses that mouth care is very important in these last stages and I can say she was always cared for wonderfully in this way. All my wishes were carried out to the letter - even to obtaining a priest to administer the last rites - which was very important to both Mummy and I. The staff were always equally caring and supportive to myself and other members of her family - and even attended her funeral service.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your kind words. Your comments and appreciation mean the world to all of us and it was an honour to care for such a wonderful lady.
We miss your visits, do come and see us when you are passing.

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Review from M B (Son-in-law of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is clean, professionally run, welcoming staff. Good care provided. The dignity of the residents well maintained. The top floor can be extremely hot. Also, there is no external view from the lobby/lounge. Good range of activities.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind review, I have spoken with the family regarding the warm top floor which has been resolved. You and your family are welcome to use any of the other communal spaces throughout the home including the conservatory and the air-conditioned Charlton Room.

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Review from F C (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care provided to my father.
Staff very professional. Home kept clean. Good variety of activities.
The only negative thing is that the air conditioning on the top floor requires improvement.
The extreme heat does little for residents, staff or visitors.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review us. As we discussed on the telephone, the windows are now fully functioning which has alleviated the issues regarding temperature during these hotter days. Temperature sensing and retention in our older residents is complex and they do not feel or control the heat in the same way as staff and visitors which is why we do not install air conditioning in every communal space. However, I do appreciate it can be very warm. I am so glad that you are pleased with the care provided to your father as we strive for excellence at every opportunity.

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Review from Malcolm W (Friend of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility and staff.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your review, I am so glad you enjoy the home, we look forward to seeing you again soon.

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Review from Philip R (Son of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my mum became a resident we have been impressed with the quality of care providers by all the staff. She had respite care previously in another facility and I can say Andover Nursing Home is magnitudes better in all aspects.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind words, it is such a boost for all of us to know that our dedication is appreciated. I could not be more proud of the team.

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Review from J P (Sister of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister weekly at various different times. I have always found all the staff from the moment I enter the home friendly and welcoming. The facilities are fabulous and my sisters needs are always at the centre of everyone who cares for her. Her room is spacious and comfortable and the communal
areas are lovely. I highly recommend Andover Nursing Home and I feel my sister is in the best home possible.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review us, I am so glad you are happy with the care and support that your sister and family receive when you visit us.

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Review from Charles H (Son of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly professional care staff who engage with the residents in a manner that tries to give the best quality of life for them. There is also a full range of activities for residents including visiting entertainers and trips out. The home has recently had its "outstanding" status confirmed by CQC.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your review, it is much appreciated. We are all so fond of your mother and it is lovely that you and your sister are so involved with the home.

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Review from Karin B (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's health had been failing for about 2 years and so in February 2019, she moved to a garden room in Andover Nursing Home. We did not know then that her passing was so near (21.5.19). I cannot praise the staff who cared for mum any more, they were compassionate, gentle and loving towards her,
often going way above and beyond what was expected. The standards of care and cleanliness were top class, never any toiletry smells anywhere and always a sea of smiling caring faces. Thank you for making mum's last few months the best they could have been.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your kind words. It was a pleasure to support your dear mother towards the end of her life. Do pop in and see us at any time.

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Review from Ian S (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Andover Nursing Home is, without doubt, the nicest nursing home I and my family and friends have ever visited. The staff are very professional and caring and would do anything they could for our mum during the last weeks of her life. Wonderful place and people.
Thank you all.
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Review from S W (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are efficient, friendly and caring. The family are welcome 24/7. The family are just as involved and encouraged to be involved in activities with residents and can join them for meals.
Reply from Louise Makepeace, Matron at Andover Nursing Home

We do appreciate your positive feedback, thank you. I am pleased you enjoy your visits to the home.

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Review from Evelyn A (Mother of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my daughter usually three times a week and I find the home to be immaculate. The staff are all very friendly and helpful and welcoming. I feel my daughter is well cared for.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for reviewing us so positively. It is so heart-warming to know we are making such a difference.

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Review from Ann G (Stepdaughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always very clean, smells nice, lovely staff and always welcoming. Feels like 'home'.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your review, I am so glad you feel at home here. Its always good to see you.

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Review from S N (Daughter-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Andover Nursing Home for the last 4 years in which time I have always been greeted courteously and found the staff professional and above all caring to my near relative.
As her dementia took hold and she moved to Danebury Ward the high level of care, genuine guidance and assistance
never wavered. As she died the loving care given to her was superb. The outpouring of genuine sadness and love at her passing was touching. The staff also cared for the grieving relatives sympathetically. The home has seen recent improvements which make it look and feel even nicer.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Andover Nursing Home is calculated as follows: ( (225 Excellents x 5) + (13 Goods x 4) ) ÷ 238 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (7)

Louise

Louise Makepeace

Job Title: Matron & Manager

Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Hamish

Hamish Mathews

Job Title: Deputy Manager

Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie

Debbie Collis

Job Title: Head of Administration

Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Marianne

Marianne Pomalerjo

Job Title: Sister - Danebury Unit

Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Liza

Liza Roberts

Job Title: Sister - Nights

As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Charlotte

Charlotte Fern

Job Title: Sister - Rooksbury Unit Joined: 2010

Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela

Angela Rubio

Job Title: Clinical Nurse Manager Joined: 2011

Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.

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