Andover Nursing Home

Weyhill Road, Andover SP10 3AN
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9.9 114 Reviews
  • Andover Nursing Home, Andover
The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.

The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.

Every member of the team is committed to person-centred care; a holistic approach which takes into account each resident’s unique qualities, abilities, interests, preferences and needs.

The home is fitted with every modern facility.

The home has exceptionally spacious public rooms, which allows residents to join in communal activities or quietly entertain their families and friends.

Bedrooms have been purpose-built to be spacious and are equipped to provide all the comforts you might require. All bedrooms have their own wet room, television and telephone. Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.

As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £2000
  • Self-Funded Nursing Care: £1500 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2000

Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.

These prices are only a guideline, please contact Andover Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Andover CAre Ltd

Person in charge

  • Louise Makepeace (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome 24/7

Parking

  • Ample parking for visitors

Andover Nursing Home Reviews (114)

9.9

Andover Nursing Home has a Review Score of 9.9 (9.945) out of 10, based on 20 reviews in the last 2 years.
Over all time Andover Nursing Home has 114 reviews.

Overall Experience
  • 108
  • 6
  • 0
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Date Published
  • 114
  • 8
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  • 20
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Reviewer Connection to Andover Nursing Home
  • 36
  • 35
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 81-100
Review from M P (Sister of Resident) assisted by family/friend published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was always very happy, well looked after and kept clean. Staff were friendly, from the minute I walked in the door (reception) and remembered my name. They were kind and considerate and genuinely interested in me and my family.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Many thanks for taking the time to review our service, we always aim to provide the highest standards of care and I am so pleased that your brother was happy during his stay with us, he was a wonderful character and well missed.

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Review from U B (Wife of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents are made to feel at home and treated with respect at all times. All the nursing staff are permanent with only occasional agency carers and therefore the residents are soon known by all, called by their name and their needs known and catered for.
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Review from Veenu M (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Andover Nursing Home following surgery. The care and support she received was exemplary and we could not have asked for more. The staff that we came into contact were extremely professional and caring. We had visited a number of homes and from the moment we walked through
the doors we knew Andover was just the place we had been looking for. My mother’s recovery has been incredible and this is down to the dedication of the staff and their encouragement. The catering and kitchen staff provide an astounding, nutritional and wide choice of options for every meal. There was a very full activities program that was very welcoming and my mother got fully involved in.
My mother has complex care needs due to the various medication that she is taking, all her medication was administered in a timely fashion and without any fuss. I would wholeheartedly recommend Andover Nursing Home.
Reply from Louise Makepace, Matron at Andover Nursing Home

I really appreciate this positive feedback, thank you for taking the time to complete the review. I am so proud of all of the staff, each staff member goes above and beyond to ensure that every resident feels safe and valued. Please pass on our fond regards to your mother and we wish her a continued speedy recovery.

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Review from A M (Son of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home for respite care post-surgery, the staff and management have done an outstanding job of ensuring all the residents' needs are met, my mother would wax lyrical about how they could not do enough to make sure she was comfortable and cared for, the home is spotless and maintained
beautifully. The kitchen produces tasty and wholesome meals with lots of choice, I ate with my mother on a few occasions and was very impressed. The nursing care she received and the care and compassion from the staff was outstanding. The welcoming reception upon every visit also put my mind at ease that she was in the right place. There was a full schedule of excellent organised activities that took place on a daily basis, my mother had her hair done in the onsite salon which was a nice feature of the home.
I can’t thank the home enough for all the care she has had and have no qualms in recommending this service for all that it does for its residents' needs.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to write this review. I am so pleased that your mother enjoyed her stay and is continuing to recover, it was a pleasure to meet you all.

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Review from Surinder M (Respite Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed here for 2 weeks after my knee surgery. I found it very comfortable and the staff very helpful. All the staff are extremely friendly and kind. I would like to say a special thanks to three staff members in the activities team for all the fun times they create. I was using my wheelchair when
I arrived but after two weeks of exercises and physiotherapy, I was able to walk with my frame. The food is also superb. It really cannot be better. You have three choices in the menu at breakfast, lunch and dinner. Tea is available all the time. The staff are also available whenever you need them. They all took very good care of my medicines and helped me in any way I needed. Overall, everyone helped me to recover well and rebuild my confidence.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your kind words, it was a pleasure to have you stay with us. I hope you continue to improve at home with your family.

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Review from M B (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, carefree and contented living, this is how our family would describe the Andover Nursing Home. All the staff are approachable, dedicated whilst maintaining the highest standards of the profession. This nursing home is warm and welcoming to everyone and each resident is respected and soon becomes
settled and relaxed. Our Mother was very happy here.
Reply from Louise Makepace, Matron at Andover Nursing Home

Thank you for your comments. Positive feedback means so much to us and for our dedicated and compassionate staff to be recognised in such a challenging role is a reward in itself. Please feel free to visit at any time.

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Review from David G (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Andover Nursing Home are helpful, happy and always have a happy smile. The facilities are first class, it is like being in a five-star hotel. Since arriving everyone has been so helpful in making my stay a first class experience.
Reply from Louise Makepeace, Manager at Andover Nursing Home

Thank you for taking the time to feedback to us. I am so glad you enjoyed your stay and we look forward to welcoming you back should you need us in the future.

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Review from C G (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The compassion, professionalism and support given to my mother was exemplary!
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your kind comments, we really appreciate you taking the time to feedback to us. It was an honour to support your mother as she came towards the end of her life and a pleasure to meet you and your sister. Please feel free to visit any time, you will receive a warm welcome.

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Review from S A (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for in this lovely care home. All the staff are exceptionally friendly, caring and very supportive. Mum is well looked after and her appearance is always immaculate. I am always kept fully informed of all her care. The food is excellent and her room is spotlessly clean. The carers
treat mum with respect and nothing is ever too much trouble. It is a home from home with a 'family feel'.
Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home

Thank you for taking the time to write this review. I am so pleased that you are happy with the care and support your mum receives. All staff take great pride in their work and will be delighted with your praise.

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Review from Andrew W (Son of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very frail 93-year-old mother needed sympathy, love and care in the final weeks of her life following a severe fall at her previous care home and lengthy hospital stay.
The nursing home staff could not be praised enough giving care, love and dignity to my mother in the last stage of her life. Always
welcoming to family visits. The staff were also very kind in the immediate aftermath of my mother's passing.
Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home

Thank you for your review. It was an honour to support your mother in her final weeks and I am so glad you were happy with the care she received.

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Review from J W (Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home has been my home since January 2018. The carers and nurses go out of their what to keep me happy and it took hardly any time for me to feel relaxed and as if this was a home from home.
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Review from P M (Daughter of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum spent Christmas here and has had a lovely time. I don't think she wants to come home! My sister and brother-in-law were able to join her for lunch, which they said was very enjoyable. She had a health issue just after she arrived but this was quickly sorted by the carer/nurse, who advised us
how to stop it happening again. The reception staff are always so helpful. This is Mum's third respite home and by far the best for facilities, cleanliness and wonderful staff.
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Review from A S (Relative of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in medical areas for 60 years and was always very impressed by all that I saw at the home. I have no experience of some options below and have not commented.
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Review from Martin H (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the kindness, dignity and respect you showed my father during the last few weeks he resided at your nursing home. The staff I spoke to all remarked what a wonderful place this was to work, all down to the dedication and compassion shown by the management team. I was personally made to
feel welcome and was looked after by the nursing staff beyond my expectations while supporting my Dad in his final few days.
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Review from L H (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely welcoming home! Happy, helpful staff, delicious food and the home always smells clean and fresh.


Not what I expected from a nursing home!

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your review. I am so glad that The Andover Nursing Home has exceeded your expectations and we look forward to seeing you at our Guy Fawkes celebration.

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Review from D B (Son of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A thoroughly professional and caring nursing home.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your feedback, it is always a pleasure to see you at the home.

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Review from A M (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since day one my mother has been so well cared for. The staff are so kind and helpful, always, whatever time of day. As visitors, we are also made very welcome. All in all an excellent care home.
Reply from Louise Makepeace, Matron at Andover Nursing Home

I am so glad your mother is happy in our home, thank you for taking the time to comment.

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Review from Steven H (Nephew of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place for my aunty and a beautiful place to visit. I have been here a number of times and have always been impressed by the staff's attitude and professionalism.
Reply from Hamish Mathews, Estates officer at Andover Nursing Home

Thank you for your positive comments Steven, I look forward to seeing you again soon.

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Review from Ann C (Friend of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my neighbour. It is a lovely place, my friend is very happy here. Everyone is so friendly and caring, if I ever need to go into care, this would be my choice.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your lovely comments Ann, please feel free to join in with our activities programme when you visit.

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Review from L D (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has such a lovely, welcoming atmosphere. It is so reassuring to see plenty of happy, helpful staff on duty at all times, especially lots of nurses. The home is always clean, smells fresh and is a pleasure to visit. My mum is so happy here which is a weight off my mind.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your lovely comments Laura, we are so pleased that Mum is happy here and I am very proud of our team. I look forward to meeting you at our next Gourmet Evening.

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Andover Nursing Home is calculated as follows: ( (225 Excellents x 5) + (13 Goods x 4) ) ÷ 238 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (7)

Louise

Louise Makepeace

Job Title: Matron & Manager

Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Hamish

Hamish Mathews

Job Title: Deputy Manager

Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie

Debbie Collis

Job Title: Head of Administration

Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Marianne

Marianne Pomalerjo

Job Title: Sister - Danebury Unit

Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Liza

Liza Roberts

Job Title: Sister - Nights

As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Charlotte

Charlotte Fern

Job Title: Sister - Rooksbury Unit Joined: 2010

Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela

Angela Rubio

Job Title: Clinical Nurse Manager Joined: 2011

Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Andover Nursing Home to verify any information. View our terms and conditions. Andover Nursing Home has an Enhanced Service - more info.