






The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.
The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.
Every member...
Care Provided by Andover Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
The price(s) shown are provided by the care home. Contact Andover Nursing Home for full pricing details and T&Cs.
Contact Andover Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Andover CAre Ltd
- Private Owned
Person in charge
- Louise Makepeace(Matron)
Local Authority / Social Services
Admission Information
- Ages 30+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (83)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome 24/7
Parking
- Ample parking for visitors
Andover Nursing Home Reviews (119)
Andover Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years.
Over all time Andover Nursing Home has 119 reviews.
Thank you all.
The staff are efficient, friendly and caring. The family are welcome 24/7. The family are just as involved and encouraged to be involved in activities with residents and can join them for meals.
We do appreciate your positive feedback, thank you. I am pleased you enjoy your visits to the home.
I visit my daughter usually three times a week and I find the home to be immaculate. The staff are all very friendly and helpful and welcoming. I feel my daughter is well cared for.
Thank you for reviewing us so positively. It is so heart-warming to know we are making such a difference.
The home is always very clean, smells nice, lovely staff and always welcoming. Feels like 'home'.
Thank you for your review, I am so glad you feel at home here. Its always good to see you.
As her dementia took hold and she moved to Danebury Ward the high level of care, genuine guidance and assistance never wavered. As she died the loving care given to her was superb. The outpouring of genuine sadness and love at her passing was touching. The staff also cared for the grieving relatives sympathetically. The home has seen recent improvements which make it look and feel even nicer.
My brother was always very happy, well looked after and kept clean. Staff were friendly, from the minute I walked in the door (reception) and remembered my name. They were kind and considerate and genuinely interested in me and my family.
Many thanks for taking the time to review our service, we always aim to provide the highest standards of care and I am so pleased that your brother was happy during his stay with us, he was a wonderful character and well missed.
The residents are made to feel at home and treated with respect at all times. All the nursing staff are permanent with only occasional agency carers and therefore the residents are soon known by all, called by their name and their needs known and catered for.
My mother has complex care needs due to the various medication that she is taking, all her medication was administered in a timely fashion and without any fuss. I would wholeheartedly recommend Andover Nursing Home.
I really appreciate this positive feedback, thank you for taking the time to complete the review. I am so proud of all of the staff, each staff member goes above and beyond to ensure that every resident feels safe and valued. Please pass on our fond regards to your mother and we wish her a continued speedy recovery.
I can’t thank the home enough for all the care she has had and have no qualms in recommending this service for all that it does for its residents' needs.
Thank you for taking the time to write this review. I am so pleased that your mother enjoyed her stay and is continuing to recover, it was a pleasure to meet you all.
I stayed here for 2 weeks after my knee surgery. I found it very comfortable and the staff very helpful. All the staff are extremely friendly and kind. I would like to say a special thanks to three staff members in the activities team for all the fun times they create. I was using my wheelchair when I arrived but after two weeks of exercises and physiotherapy, I was able to walk with my frame. The food is also superb. It really cannot be better. You have three choices in the menu at breakfast, lunch and dinner. Tea is available all the time. The staff are also available whenever you need them. They all took very good care of my medicines and helped me in any way I needed. Overall, everyone helped me to recover well and rebuild my confidence.
Thank you so much for your kind words, it was a pleasure to have you stay with us. I hope you continue to improve at home with your family.
Happy, carefree and contented living, this is how our family would describe the Andover Nursing Home. All the staff are approachable, dedicated whilst maintaining the highest standards of the profession. This nursing home is warm and welcoming to everyone and each resident is respected and soon becomes settled and relaxed. Our Mother was very happy here.
Thank you for your comments. Positive feedback means so much to us and for our dedicated and compassionate staff to be recognised in such a challenging role is a reward in itself. Please feel free to visit at any time.
The staff at Andover Nursing Home are helpful, happy and always have a happy smile. The facilities are first class, it is like being in a five-star hotel. Since arriving everyone has been so helpful in making my stay a first class experience.
Thank you for taking the time to feedback to us. I am so glad you enjoyed your stay and we look forward to welcoming you back should you need us in the future.
The compassion, professionalism and support given to my mother was exemplary!
Thank you so much for your kind comments, we really appreciate you taking the time to feedback to us. It was an honour to support your mother as she came towards the end of her life and a pleasure to meet you and your sister. Please feel free to visit any time, you will receive a warm welcome.
Mum is well cared for in this lovely care home. All the staff are exceptionally friendly, caring and very supportive. Mum is well looked after and her appearance is always immaculate. I am always kept fully informed of all her care. The food is excellent and her room is spotlessly clean. The carers treat mum with respect and nothing is ever too much trouble. It is a home from home with a 'family feel'.
Thank you for taking the time to write this review. I am so pleased that you are happy with the care and support your mum receives. All staff take great pride in their work and will be delighted with your praise.
The nursing home staff could not be praised enough giving care, love and dignity to my mother in the last stage of her life. Always welcoming to family visits. The staff were also very kind in the immediate aftermath of my mother's passing.
Thank you for your review. It was an honour to support your mother in her final weeks and I am so glad you were happy with the care she received.
This nursing home has been my home since January 2018. The carers and nurses go out of their what to keep me happy and it took hardly any time for me to feel relaxed and as if this was a home from home.
My Mum spent Christmas here and has had a lovely time. I don't think she wants to come home! My sister and brother-in-law were able to join her for lunch, which they said was very enjoyable. She had a health issue just after she arrived but this was quickly sorted by the carer/nurse, who advised us how to stop it happening again. The reception staff are always so helpful. This is Mum's third respite home and by far the best for facilities, cleanliness and wonderful staff.
I have worked in medical areas for 60 years and was always very impressed by all that I saw at the home. I have no experience of some options below and have not commented.
Thank you for the kindness, dignity and respect you showed my father during the last few weeks he resided at your nursing home. The staff I spoke to all remarked what a wonderful place this was to work, all down to the dedication and compassion shown by the management team. I was personally made to feel welcome and was looked after by the nursing staff beyond my expectations while supporting my Dad in his final few days.
Such a lovely welcoming home! Happy, helpful staff, delicious food and the home always smells clean and fresh.
Not what I expected from a nursing home!
Thank you for your review. I am so glad that The Andover Nursing Home has exceeded your expectations and we look forward to seeing you at our Guy Fawkes celebration.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Andover Nursing Home.
There are no upcoming events for Andover Nursing Home.
Awards / Recognitions (1)
- 28 Jan 2017Recipient: Andover Nursing Home
Accreditations
There are no accreditations posted yet for Andover Nursing Home.
Meet the Team (7)

Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
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