






The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.
The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.
Every member...
Care Provided by Andover Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
The price(s) shown are provided by the care home. Contact Andover Nursing Home for full pricing details and T&Cs.
Contact Andover Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Andover CAre Ltd
- Private Owned
Person in charge
- Louise Makepeace(Matron)
Local Authority / Social Services
Admission Information
- Ages 30+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (83)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome 24/7
Parking
- Ample parking for visitors
Andover Nursing Home Reviews (119)
Andover Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years.
Over all time Andover Nursing Home has 119 reviews.
A thoroughly professional and caring nursing home.
Thank you for your feedback, it is always a pleasure to see you at the home.
Since day one my mother has been so well cared for. The staff are so kind and helpful, always, whatever time of day. As visitors, we are also made very welcome. All in all an excellent care home.
I am so glad your mother is happy in our home, thank you for taking the time to comment.
Wonderful place for my aunty and a beautiful place to visit. I have been here a number of times and have always been impressed by the staff's attitude and professionalism.
Thank you for your positive comments Steven, I look forward to seeing you again soon.
I visit my neighbour. It is a lovely place, my friend is very happy here. Everyone is so friendly and caring, if I ever need to go into care, this would be my choice.
Thank you for your lovely comments Ann, please feel free to join in with our activities programme when you visit.
The home has such a lovely, welcoming atmosphere. It is so reassuring to see plenty of happy, helpful staff on duty at all times, especially lots of nurses. The home is always clean, smells fresh and is a pleasure to visit. My mum is so happy here which is a weight off my mind.
Thank you for your lovely comments Laura, we are so pleased that Mum is happy here and I am very proud of our team. I look forward to meeting you at our next Gourmet Evening.
The mother-in-law is happy and the staff are very good at looking after her. The room is cleaned every day, is light and airy and my friend enjoys the food. The staff and office are very nice people and will help you if they can. She likes the garden to sit in over the common room.
The friendly staff are always approachable and very helpful.
Thank you so much for your comments, residents needs are always foremost in our minds and we are so proud of our staff.
The above care home has provided the highest level of care of 3 homes in the Andover area. I would recommend it most highly to any interested parties.
Thank you for your kind words, I will ensure that staff are made aware.
Generally, the experience of visiting my mother in this care home, and the care she has received over the month of my visit, has been very good. Staff are attentive to my mother's needs and quick to see that they are met. I have noticed over the past two weeks, that the staff have seemed busier and a little stressed. So far this has not affected the standard of care.
The staff at Andover Nursing Home are doing a wonderful job of looking after Mum and improving her general health. She has settled in well and enjoys her meals and the activities provided. I am delighted with her care and the peace of mind they give me.
I spend at least an hour with her so know all about this place.
Open to me at any time, the reception and management staff are fantastic.
The nurses and carers do a wonderful job giving expert care with kindness and compassion.
The activities department provides a wide range of entertainment in a most caring and kind way.
CQC got it right, this nursing home is outstanding.
Convalescing after surgery:- There is a very warm and homely atmosphere at Andover Nursing Home commencing with a friendly welcome at reception which permeates throughout. Commented on by visitors also. I have found all staff kind, caring, respectful and cheerful. To me, a very demanding job is carried out with much hard work and great dedication. These comments also relate to the five months end of life care for my late Husband in 2017.
The nursing staff are professional and carries out their work with kindness and caring. The cleaning staff are always very busy and good workers.
I could not leave my wife in better hands.
My husband has been in the nursing home for just over a year now. The care he receives is excellent, the staff are very caring and dedicated to their jobs. Myself and my family are made very welcome at all times. There is always the opportunity to talk to the nurses, who are outstanding, and to the matron/manager of the home. Nothing is too much for the staff to do. As a family, I feel we could not have my husband in a better home. The outstanding CQC award is certainly true.
Management a little dismissive of my opinions and defensive of any suggestions. Overall, despite my Mothers dementia, she appears happy where she is. Carers and nursing staff are very good but volunteers are needed to sit, talk and encourage residents to drink more fluids. The home is always very clean.
All opinions and suggestions are gratefully received. The home benefits from 3 full time activities staff however volunteers are always welcome.
The nursing home is a fabulous environment and feels more like a family home than a nursing home. The staff are lovely and engaging at all times.
In dealing with the home over 7 months, until my Father's recent death, our family experienced the utmost care, and respect from all staff. We looked at a number of homes but focused on which would deliver the best nursing care, not just an expensive room. Our choice of Andover Nursing Home was, we believe, well judged, as my father received excellent professional and compassionate care from all the nurses and carers, and was treated with great dignity. The demands on these staff are exceptional where dealing with Dementia residents, so realistically the circumstances may not always be perfect, but any concerns were always quickly dealt with, and information requests are taken very seriously including reference to well maintained recorded information. The home has a very positive attitude with residents, through its interpersonal treatment and activities, and is supported by effective leadership. We believe we couldn't have chosen better!
The Andover Nursing Home has looked after my aunt, who is 100 years old, for the past 14 years. Although suffering from dementia, she is looked after with enormous dignity and love. My sister and I visit every week at different times and always receive a lovely welcome from all the staff, both the administration and care staff. If my aunt is unwell the home are very quickly in touch with us. It is a really happy home and my aunt and we nieces are very lucky to have found it.
If your looking for a home from home where your loved one will live and not merely exist I would thoroughly recommend Andover Nursing Home. This for me is the best possible home in the area. The care was so good I also moved my great Aunt to the home for end of life care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Andover Nursing Home.
There are no upcoming events for Andover Nursing Home.
Awards / Recognitions (1)
- 28 Jan 2017Recipient: Andover Nursing Home
Accreditations
There are no accreditations posted yet for Andover Nursing Home.
Meet the Team (7)

Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
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