Andover Nursing Home

Weyhill Road, Andover SP10 3AN
Review Us
9.9 114 Reviews
  • Andover Nursing Home, Andover
The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.

The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.

Every member of the team is committed to person-centred care; a holistic approach which takes into account each resident’s unique qualities, abilities, interests, preferences and needs.

The home is fitted with every modern facility.

The home has exceptionally spacious public rooms, which allows residents to join in communal activities or quietly entertain their families and friends.

Bedrooms have been purpose-built to be spacious and are equipped to provide all the comforts you might require. All bedrooms have their own wet room, television and telephone. Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.

As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.
Show Andover Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £2000
  • Self-Funded Nursing Care: £1500 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2000

Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.

These prices are only a guideline, please contact Andover Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Andover CAre Ltd

Person in charge

  • Louise Makepeace (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome 24/7

Parking

  • Ample parking for visitors

Andover Nursing Home Reviews (114)

9.9

Andover Nursing Home has a Review Score of 9.9 (9.945) out of 10, based on 20 reviews in the last 2 years.
Over all time Andover Nursing Home has 114 reviews.

Overall Experience
  • 108
  • 6
  • 0
  • 0
  • 0
Date Published
  • 114
  • 8
  • 13
  • 20
  • 94
Reviewer Connection to Andover Nursing Home
  • 36
  • 35
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 114, showing 101-114
Review from David M (Son-in-law of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The mother-in-law is happy and the staff are very good at looking after her. The room is cleaned every day, is light and airy and my friend enjoys the food. The staff and office are very nice people and will help you if they can. She likes the garden to sit in over the common room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well run care home with kind and attentive staff where my mother's needs are always paramount.
The friendly staff are always approachable and very helpful.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your comments, residents needs are always foremost in our minds and we are so proud of our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Husband of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The above care home has provided the highest level of care of 3 homes in the Andover area. I would recommend it most highly to any interested parties.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind words, I will ensure that staff are made aware.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah W (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the experience of visiting my mother in this care home, and the care she has received over the month of my visit, has been very good. Staff are attentive to my mother's needs and quick to see that they are met. I have noticed over the past two weeks, that the staff have seemed busier and
a little stressed. So far this has not affected the standard of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne H (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Andover Nursing Home are doing a wonderful job of looking after Mum and improving her general health. She has settled in well and enjoys her meals and the activities provided. I am delighted with her care and the peace of mind they give me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stan F (Partner of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my partner in this nursing home every weekday for nearly five years.
I spend at least an hour with her so know all about this place.
Open to me at any time, the reception and management staff are fantastic.
The nurses and carers do a wonderful job giving expert care with kindness
and compassion.
The activities department provides a wide range of entertainment in a most caring and kind way.
CQC got it right, this nursing home is outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leonora B (Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Convalescing after surgery:- There is a very warm and homely atmosphere at Andover Nursing Home commencing with a friendly welcome at reception which permeates throughout. Commented on by visitors also. I have found all staff kind, caring, respectful and cheerful. To me, a very demanding job is carried
out with much hard work and great dedication. These comments also relate to the five months end of life care for my late Husband in 2017.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick O (Husband of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the day and night staff are excellent, very good at their work, nothing is too much trouble and are very caring people.
The nursing staff are professional and carries out their work with kindness and caring. The cleaning staff are always very busy and good workers.
I could not leave my wife in
better hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P K (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the nursing home for just over a year now. The care he receives is excellent, the staff are very caring and dedicated to their jobs. Myself and my family are made very welcome at all times. There is always the opportunity to talk to the nurses, who are outstanding, and to the
matron/manager of the home. Nothing is too much for the staff to do. As a family, I feel we could not have my husband in a better home. The outstanding CQC award is certainly true.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda W (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management a little dismissive of my opinions and defensive of any suggestions. Overall, despite my Mothers dementia, she appears happy where she is. Carers and nursing staff are very good but volunteers are needed to sit, talk and encourage residents to drink more fluids. The home is always very clean.
Reply from Hamish Mathews, Estates officer at Andover Nursing Home

All opinions and suggestions are gratefully received. The home benefits from 3 full time activities staff however volunteers are always welcome.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Friend of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is a fabulous environment and feels more like a family home than a nursing home. The staff are lovely and engaging at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gordon (Son of Resident) published on 29 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In dealing with the home over 7 months, until my Father's recent death, our family experienced the utmost care, and respect from all staff. We looked at a number of homes but focused on which would deliver the best nursing care, not just an expensive room. Our choice of Andover Nursing Home was, we
believe, well judged, as my father received excellent professional and compassionate care from all the nurses and carers, and was treated with great dignity. The demands on these staff are exceptional where dealing with Dementia residents, so realistically the circumstances may not always be perfect, but any concerns were always quickly dealt with, and information requests are taken very seriously including reference to well maintained recorded information. The home has a very positive attitude with residents, through its interpersonal treatment and activities, and is supported by effective leadership. We believe we couldn't have chosen better!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara W (Niece of Resident) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Andover Nursing Home has looked after my aunt, who is 100 years old, for the past 14 years. Although suffering from dementia, she is looked after with enormous dignity and love. My sister and I visit every week at different times and always receive a lovely welcome from all the staff, both the
administration and care staff. If my aunt is unwell the home are very quickly in touch with us. It is a really happy home and my aunt and we nieces are very lucky to have found it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathryn (Daughter of Resident) published on 9 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother lived in the home for 6 years. I am a nurse working with care homes across Hampshire. The staff gave me confidence that Mum was being cared for in a calm, clean and caring. The ethos is on one big family and I truly felt that the staff cared about my Mother and her family.
If your looking
for a home from home where your loved one will live and not merely exist I would thoroughly recommend Andover Nursing Home. This for me is the best possible home in the area. The care was so good I also moved my great Aunt to the home for end of life care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Andover Nursing Home is calculated as follows: ( (225 Excellents x 5) + (13 Goods x 4) ) ÷ 238 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (7)

Louise

Louise Makepeace

Job Title: Matron & Manager

Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Hamish

Hamish Mathews

Job Title: Deputy Manager

Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie

Debbie Collis

Job Title: Head of Administration

Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Marianne

Marianne Pomalerjo

Job Title: Sister - Danebury Unit

Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Liza

Liza Roberts

Job Title: Sister - Nights

As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Charlotte

Charlotte Fern

Job Title: Sister - Rooksbury Unit Joined: 2010

Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela

Angela Rubio

Job Title: Clinical Nurse Manager Joined: 2011

Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Andover Nursing Home to verify any information. View our terms and conditions. Andover Nursing Home has an Enhanced Service - more info.