






The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.
The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.
Every member...
Care Provided by Andover Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
The price(s) shown are provided by the care home. Contact Andover Nursing Home for full pricing details and T&Cs.
Contact Andover Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Andover CAre Ltd
- Private Owned
Person in charge
- Louise Makepeace(Matron)
Local Authority / Social Services
Admission Information
- Ages 30+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (83)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome 24/7
Parking
- Ample parking for visitors
Andover Nursing Home Reviews (119)
Andover Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years.
Over all time Andover Nursing Home has 119 reviews.
Andover Nursing Home was highly recommended by the son of a former resident and I'd agree with his commendation. My mother-in-law was given the warmest of welcomes on arrival. Naturally, she was very nervous about leaving her own home and having permanent care. She settled into her new life with relative ease. She had a lovely room with a good view of the garden and was particularly happy that there was a nursing home cat who would visit her. All the staff were friendly, caring, and compassionate. This was the best end-of-life care for her - an exemplary model. Thank you.
My mother stayed here for 2 1/2 months and the care staff were wonderful and the nursing staff excellent. Not only was my mother 'content' to be there with 24-hour support, the family were pleased that she made the decision to move to be nearer family which meant we could visit her more often. A super nursing home deserving its Outstanding status.
Thank you both for your kind words, much appreciated. Your mother was a remarkable woman.
I enjoyed my visits to my mother. The staff were always very pleasant and despite her complaints, I knew that she was well looked after. My favourite was having lunch with her when it was still about £3 per head. The food was always excellent and even my mother said so. She much enjoyed the en suite in her room.
My mother went to stay at Andover Nursing Home after a traumatic experience in hospital. They cared for her and encouraged her to do the exercises until she was ready to walk herself out to continue her recovery at home. They ticked all the right boxes for us!
Thank you for taking the time to review our service. We are so glad that we were able to facilitate your mother's return to independence.
A very kind and caring group of employees. They looked after my mother-in-law with kind and loving care. Many thanks.
Thank you for taking the time to write this lovely review.
Andover Nursing Home has looked after and cared for my elderly mother for 2 and a half years. She has had the best possible care and at all times we were kept informed of her wellness. My father visited my mother every two days and never had any problems with her care or her food and the treatment she received. We can recommend this nursing home without any doubt whatsoever. We are absolutely thankful.
Thank you, your mother was charming, and it was an honour to care for her. Please feel free to visit with your father when you are able.
Dad entered the Andover Nursing Home from hospital and rapidly declined due to a chest infection. But he was treated like a family member at the home from the first hour he arrived, to when he died (7 days in total). The staff showed love and care to Dad and met his needs really well. Their communication with us as a family was excellent. Their Covid protocols were secure, though we were so grateful to them that they found a safe way for us to be with Dad in his final hours despite visitor restrictions being in place. Allowing Dad's minister to say prayers with us on his last day was hugely meaningful. And the staff cared for us as a family as Dad died - letting my sister stay overnight, communicating honestly with us, keeping us supplied with food and endless cups of tea and biscuits. Andover Nursing Home has changed my perception of nursing homes entirely. I now see them as a potentially life-enhancing option for an older person. I can't recommend this place highly enough.
Thank you so much for taking the time to write such a kind review. I am so glad that we were able to provide comfort to your father and the family in his final days. Your kind words are such a morale boost for us all.
My mother is a resident and needs high levels of care and I am so impressed with Andover Nursing Home in every way. All of the staff including carers, office/reception, management, maintenance have always been so professional and caring and my mother has the highest praise for them all. There is a great friendly atmosphere, and every care taken for my mother and such compassion for myself, sharing knowledge and advice when asked and keeping our family updated. My mother loves the food, such a great selection, she never gets bored. It is such a relief to have trust that my mother is in the best place for her needs and her care and to know that we are involved when we need to be, and the right decisions will be taken for my mother's health and well-being. Totally recommend this home.
Thank you so much for taking the time to write this review, and for mentioning all the departments, it means a great deal to everyone. We are all so fond of your lovely mother and are pleased that visiting restrictions are relaxing. We look forward to welcoming you to the home more regularly as we hopefully return to the new "normal".
It is very reassuring to know that Mum is in safe hands and receiving the best quality of care. The staff are all so friendly and helpful. My visit this week was carried out in a Covid-safe manner and went very well.
Thank you for the review, we are so pleased your visit went well. Hopefully visiting will become simpler as the situation improves, thank you also for your comments on the staff, it is very much appreciated.
It's hard to write a review of Andover Nursing Home without sounding contrived and OTT but all I can do is reflect on the experiences that my family have had. The staff are always incredibly friendly and professional. The place is clean and well cared for. They are always there to help and answer questions - management, nurses - everyone. Most importantly, they genuinely care about the people they look after. At no point have I ever thought my parents were getting anything other than the utmost level of care. They took the initiative and were way ahead of others when it came to covid. We were unfortunate in that both Mum and Dad had to move into a home but there isn't a day go by that I'm not grateful we chose Andover Nursing Home over any other. Mum died recently but she was treated with love and respect by the staff right until the very end. Nobody would argue a nursing home is the perfect end to a life, but Andover Nursing Home make everything as good as it possibly can be. I honestly can't recommend them highly enough.
Thank you for taking the time to write such a positive review. It means so much to us to know that your family are happy with the care and support your parents and family receive. It has been a very difficult year and we have missed seeing you all and we look forward to welcoming you back as lockdown eases.
My mum has been a resident now for over 5 years and in that time has been looked after with care and dedication. Of course, issues arise with old people (she is 95) but management have always been responsive, thoughtful and above all available. The response and care put into managing covid-19 has been outstanding.
Thank you for taking the time to review us. It is a pleasure to support your mother and we are all very fond of her.
Despite the challenges of Covid-19, all the staff at the home have done an amazing job. Not only with the safeguarding of the residents but also making my Dad feel so welcome and part of the family. I am very happy that my father is being looked after so well. The care, attention and support everyone at the home gives have given me tremendous peace of mind, knowing that he is in the safest and most caring hands possible!
Thank you for taking the time to review us, it is very much appreciated. Your father is a delight and quickly became an established member of our family. We look forward to welcoming you back into the home as soon as the situation allows.
Mum has been resident at the nursing home since December 2019, and we can honestly say that she is looked after so well. She has dementia, and unfortunately, is not really aware of many things these days, but we are so grateful for the care she receives, and we know that she is happy and well looked after even though we cannot see her very often. It is very reassuring to know that the staff treat her with such kindness, and we would recommend Andover Nursing Home to anyone.
Thank you for taking the time to complete the review. We are so pleased you are happy with the service we provide, and we look forward to welcoming you into the home as soon as possible.
Thank you so much for all your help and care you provided to my client and his wife.
Thank you for reviewing our service and for recommending our home. It was a pleasure to support your client and his loved ones during this most difficult time. Please feel free to visit us when this challenging situation has eased.
My Mum has been at Andover Nursing Home for over five years now, because of her dementia. We looked at the home initially because it was one of the few in the area with no areas for improvement on the official Care Quality Commission website, and a visit quickly confirmed our choice. Caring for someone with dementia is difficult; it calls for compassion and an endlessly caring attitude of course, but it also calls for high levels of rather technical things that you hardly ever see discussed. Professionalism, attention to detail, good systems and paperwork, investment in staff training, low staff turnover, specialist medical knowledge appropriate to specific conditions and so on. I have realised over time that the staff and management at Andover Nursing Home are good at all this stuff too, alongside the obvious care and compassion. I recommend them highly.
Thank you so much for taking the time to write this review. We really appreciate your positive comments regarding the quality of care but also the hidden aspects of providing an excellent service. These are challenging times during this most unusual situation, we do however look forward to lifting visiting restrictions as soon as possible and welcoming you back into the home.
My sister came into the Andover Nursing Home as an emergency admission 15-months ago, as such, I had little choice of where she could stay, but I couldn't have been happier. The care she has received has been outstanding. The care home staff became her second family who took the time to get to know us as a whole family. Any concerns I may have had were quickly and efficiently addressed by the staff who put my mind at rest. My sister passed away earlier this month, and despite the challenges of Covid, we were able to spend those precious last moments with her thanks to the excellent care and kindness of the staff not only to my sister but the whole family.
Thank you so much for your review, it was very touching. Your sister was an integral part of our family and she is very much missed by staff and residents. We wish you the very best.
Over the past 5-years, the leader, management and the broader team have been the same - this consistency has been fabulous in helping my father feel like this is his family, while my sister and I were working abroad. The Andover Home is incredibly well managed - the team are friendly, professional and nothing is ever too much. Their level of conscientiousness and collaboration has to lead to there being no Covid cases to date - this is not easy to achieve - it means that everyone cares about each other - staff and residents - and more importantly, they are maintaining very high standards inside and outside the home.
My father really enjoyed Andover home - the attention received, the food, the cleanliness that the genuine friendships and caring (and he could be very fussy!)
Thank you, Team, at Andover
Thank you so much for taking the time to review our service. I am so glad that your father was happy with us. He was a much-loved member of our family and we all miss him.
I can't recommend it highly enough.
Thank you so much for the review, it is appreciated by every one of our staff who has worked tirelessly through this most unusual situation. Trying to provide a normal programme of events has been a challenge especially with social distancing but we have and will continue to do so. Thank you again for your kind words.
If you are seeking a nursing home which has an excellent standard of care and an ethos of being people-centric (residents and staff), you need not look any further, you have found the right one. I always felt my mother was in very safe hands. Thank you the manager and everyone at The Andover Nursing Home for all your care. I will miss you all and especially the party times with my mother and the other residents. I loved it.
Thank you so much for your review. We were so pleased with how well your mother settled in and she soon became an integral part of our family. It was a pleasure to be able to support her, enabling her to enjoy some of life's pleasures again. Do pop in when you are passing and when the pandemic allows.
A big thank you from all the family for looking after our Mum in her last few years.
Thank you so much for taking the time to write this review. Words of praise are very much appreciated especially at this most challenging time. Positive feedback is such a boost for all of us. Your mother was a lovely lady who is much missed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Andover Nursing Home.
There are no upcoming events for Andover Nursing Home.
Awards / Recognitions (1)
- 28 Jan 2017Recipient: Andover Nursing Home
Accreditations
There are no accreditations posted yet for Andover Nursing Home.
Meet the Team (7)

Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
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