Andover Nursing Home

They say you form an opinion in 4 seconds, which is why we have such a wonderful opinion of Andover Nursing Home. We were greeted by a member of staff who was so delightful and clearly loved her job - she was instrumental in our decision making.

Andover Nursing Home was highly recommended by the son of a former resident and I'd agree with his commendation. My mother-in-law was given the warmest of welcomes on arrival. Naturally, she was very nervous about leaving her own home and having permanent care. She settled into her new life with relative ease. She had a lovely room with a good view of the garden and was particularly happy that there was a nursing home cat who would visit her. All the staff were friendly, caring, and compassionate. This was the best end-of-life care for her - an exemplary model. Thank you.

My mother stayed here for 2 1/2 months and the care staff were wonderful and the nursing staff excellent. Not only was my mother 'content' to be there with 24-hour support, the family were pleased that she made the decision to move to be nearer family which meant we could visit her more often. A super nursing home deserving its Outstanding status.

I enjoyed my visits to my mother. The staff were always very pleasant and despite her complaints, I knew that she was well looked after. My favourite was having lunch with her when it was still about £3 per head. The food was always excellent and even my mother said so. She much enjoyed the en suite in her room.

My mother went to stay at Andover Nursing Home after a traumatic experience in hospital. They cared for her and encouraged her to do the exercises until she was ready to walk herself out to continue her recovery at home. They ticked all the right boxes for us!

A very kind and caring group of employees. They looked after my mother-in-law with kind and loving care. Many thanks.

Andover Nursing Home has looked after and cared for my elderly mother for 2 and a half years. She has had the best possible care and at all times we were kept informed of her wellness. My father visited my mother every two days and never had any problems with her care or her food and the treatment she received. We can recommend this nursing home without any doubt whatsoever. We are absolutely thankful.

Dad entered the Andover Nursing Home from hospital and rapidly declined due to a chest infection. But he was treated like a family member at the home from the first hour he arrived, to when he died (7 days in total). The staff showed love and care to Dad and met his needs really well. Their communication with us as a family was excellent. Their Covid protocols were secure, though we were so grateful to them that they found a safe way for us to be with Dad in his final hours despite visitor restrictions being in place. Allowing Dad's minister to say prayers with us on his last day was hugely meaningful. And the staff cared for us as a family as Dad died - letting my sister stay overnight, communicating honestly with us, keeping us supplied with food and endless cups of tea and biscuits. Andover Nursing Home has changed my perception of nursing homes entirely. I now see them as a potentially life-enhancing option for an older person. I can't recommend this place highly enough.

My mother is a resident and needs high levels of care and I am so impressed with Andover Nursing Home in every way. All of the staff including carers, office/reception, management, maintenance have always been so professional and caring and my mother has the highest praise for them all. There is a great friendly atmosphere, and every care taken for my mother and such compassion for myself, sharing knowledge and advice when asked and keeping our family updated. My mother loves the food, such a great selection, she never gets bored. It is such a relief to have trust that my mother is in the best place for her needs and her care and to know that we are involved when we need to be, and the right decisions will be taken for my mother's health and well-being. Totally recommend this home.

It is very reassuring to know that Mum is in safe hands and receiving the best quality of care. The staff are all so friendly and helpful. My visit this week was carried out in a Covid-safe manner and went very well.

It's hard to write a review of Andover Nursing Home without sounding contrived and OTT but all I can do is reflect on the experiences that my family have had. The staff are always incredibly friendly and professional. The place is clean and well cared for. They are always there to help and answer questions - management, nurses - everyone. Most importantly, they genuinely care about the people they look after. At no point have I ever thought my parents were getting anything other than the utmost level of care. They took the initiative and were way ahead of others when it came to covid. We were unfortunate in that both Mum and Dad had to move into a home but there isn't a day go by that I'm not grateful we chose Andover Nursing Home over any other. Mum died recently but she was treated with love and respect by the staff right until the very end. Nobody would argue a nursing home is the perfect end to a life, but Andover Nursing Home make everything as good as it possibly can be. I honestly can't recommend them highly enough.

My mum has been a resident now for over 5 years and in that time has been looked after with care and dedication. Of course, issues arise with old people (she is 95) but management have always been responsive, thoughtful and above all available. The response and care put into managing covid-19 has been outstanding.

Despite the challenges of Covid-19, all the staff at the home have done an amazing job. Not only with the safeguarding of the residents but also making my Dad feel so welcome and part of the family. I am very happy that my father is being looked after so well. The care, attention and support everyone at the home gives have given me tremendous peace of mind, knowing that he is in the safest and most caring hands possible!

Mum has been resident at the nursing home since December 2019, and we can honestly say that she is looked after so well. She has dementia, and unfortunately, is not really aware of many things these days, but we are so grateful for the care she receives, and we know that she is happy and well looked after even though we cannot see her very often. It is very reassuring to know that the staff treat her with such kindness, and we would recommend Andover Nursing Home to anyone.

Thank you so much for all your help and care you provided to my client and his wife.

My Mum has been at Andover Nursing Home for over five years now, because of her dementia. We looked at the home initially because it was one of the few in the area with no areas for improvement on the official Care Quality Commission website, and a visit quickly confirmed our choice. Caring for someone with dementia is difficult; it calls for compassion and an endlessly caring attitude of course, but it also calls for high levels of rather technical things that you hardly ever see discussed. Professionalism, attention to detail, good systems and paperwork, investment in staff training, low staff turnover, specialist medical knowledge appropriate to specific conditions and so on. I have realised over time that the staff and management at Andover Nursing Home are good at all this stuff too, alongside the obvious care and compassion. I recommend them highly.

My sister came into the Andover Nursing Home as an emergency admission 15-months ago, as such, I had little choice of where she could stay, but I couldn't have been happier. The care she has received has been outstanding. The care home staff became her second family who took the time to get to know us as a whole family. Any concerns I may have had were quickly and efficiently addressed by the staff who put my mind at rest. My sister passed away earlier this month, and despite the challenges of Covid, we were able to spend those precious last moments with her thanks to the excellent care and kindness of the staff not only to my sister but the whole family.

Thank you, Team, at Andover

I can't recommend it highly enough.

If you are seeking a nursing home which has an excellent standard of care and an ethos of being people-centric (residents and staff), you need not look any further, you have found the right one. I always felt my mother was in very safe hands. Thank you the manager and everyone at The Andover Nursing Home for all your care. I will miss you all and especially the party times with my mother and the other residents. I loved it.