Andover Nursing Home

Weyhill Road, Andover SP10 3AN
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9.9 114 Reviews
  • Andover Nursing Home, Andover
The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.

The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.

Every member of the team is committed to person-centred care; a holistic approach which takes into account each resident’s unique qualities, abilities, interests, preferences and needs.

The home is fitted with every modern facility.

The home has exceptionally spacious public rooms, which allows residents to join in communal activities or quietly entertain their families and friends.

Bedrooms have been purpose-built to be spacious and are equipped to provide all the comforts you might require. All bedrooms have their own wet room, television and telephone. Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.

As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £2000
  • Self-Funded Nursing Care: £1500 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2000

Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.

These prices are only a guideline, please contact Andover Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Andover CAre Ltd

Person in charge

  • Louise Makepeace (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome 24/7

Parking

  • Ample parking for visitors

Andover Nursing Home Reviews (114)

9.9

Andover Nursing Home has a Review Score of 9.9 (9.945) out of 10, based on 20 reviews in the last 2 years.
Over all time Andover Nursing Home has 114 reviews.

Overall Experience
  • 108
  • 6
  • 0
  • 0
  • 0
Date Published
  • 114
  • 8
  • 13
  • 20
  • 94
Reviewer Connection to Andover Nursing Home
  • 36
  • 35
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 114, showing 21-40
Review from Sue K (Friend of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and smells lovely. The staff are welcoming and attentive. The residents are well looked after.
Reply from Hamish Mathews, Estates officer at Andover Nursing Home

Thank you, Sue, for your lovely comments, please drop by at any time to continue to provide us with spiritual guidance.

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Review from Sarah N (Granddaughter of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring nursing home, offering support and activities to all at the home.
Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home

Thank you for your review; it is much appreciated. We try our very best to provide a home-from-home with our amazing staff, and reviews are always well received by everyone.

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Review from C F (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and staff. Very warm, welcome always.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Many thanks for your review, we are pleased you are happy with the service.

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Review from S C (Daughter of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome, have felt very welcomed by all the staff and residents. The room is in a lovely situation and the gardens are wonderful. All communal areas are immaculate. On the whole, the food is very good with plenty of choice. Settled quickly and very well.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your review, it is much appreciated. It's lovely to receive a review that praises everyone, some of our housekeeping team have been with us for over 25 years and take great pride in their work. The garden is really coming along and we have recently put a number of pictures on our social media page. Thank you and we look forward to seeing you again soon.

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Review from M R (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad gets brilliant 24-hour support from very friendly and caring staff.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you, we really appreciate your positive review and are pleased that you are happy with everything.

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Review from Jane B (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived here for nearly 7 years and what an amazing and lovely home it has been for her. In the latter years, she was unable to respond in any meaningful way to anyone due to advanced dementia but she was loved and cherished by the fantastic staff, she remained a person to them to the very end. Mum
was treated with dignity and compassion, her every need was met, her comfort paramount. We were well supported during her final hours and the kindness and respect shown was above and beyond expectation. This is a truly excellent home with really wonderful staff and I cannot thank them enough for all they did for our much-loved Mum.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your kind words, they mean so much to the staff, she really was part of our family and very much loved.

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Review from C A (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly staff. Everyone is very kind. My mother's room is spotless as are all the other areas of the home. She can ask for help with anything she needs and this is done with kindness. My mother is very happy there.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your review, and I am so glad your mother is happy here. It means so much to all our staff throughout the home, who are dedicated to supporting all of our residents to the very best of their ability regardless of which department that they work in. Thank you.

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Review from B L (Sister-in-law of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff very helpful, hardworking and care for the residents in their charge. Management staff are approachable and listen to anything raised by a resident or family relative. They keep families well informed. The home provides a safe environment and the staff are empathic and provides
a safe environment and the staff are empathic and provide excellent care to their residents. They treat residents with respect and dignity even during difficult and challenging situations.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind words, positive reviews are gratefully received by all the staff, empathy is such a key component of care for our residents. Thank you again for your review.

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Review from Lawrence F (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The deputy manager and the team at the Andover Nursing Home have been excellent. They have made my parents feel extremely welcome and comfortable. All the staff are kind, friendly and personable and the food is brilliant. It definitely feels like home.
Reply from Hamish Mathews, Estates officer at Andover Nursing Home

Thank you for your review, I will pass your compliments onto the kitchen. Our restaurant is a key focal point of the home, and we look forward to seeing you with your family again soon.

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Review from A D (Wife of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been part of Andover Nursing Home for 2 and a half years. My husband was the resident and right from our first day we were welcomed in like family. The staff there, each and every one is quite unique, extraordinary. Nothing is too much trouble, they are professional yet friendly,
they work hard but always with a smile and the atmosphere is heartwarming. We were looked after with love and compassion and I cannot recommend the care home highly enough.
Reply from Louise Makepeace, Matron at Andover Nursing Home

You and your husband were truly part of our family, and you are both greatly missed. Please do come to see us anytime for coffee and a chat.

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Review from A C (Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for eight years. The staff are my family. I love it here.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Oh thank you so much, we really appreciate your lovely comments. It is a pleasure having you as part of our family.

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Review from Karen B (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came from hospital very poorly with diabetes that is hard to control. Her sodium levels were also very high (dangerously). She came from a local care home (residential) that could no longer meet her needs. Now I have a very different mother, due to the care that is provided. She is clean,
tidy, more talkative, happy, eating well and generally well cared for and I can't thank them enough. Thank you.
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Review from Elizabeth S (Friend of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend in the lovely care home. There was a brilliant afternoon of two young ladies singing and we were served with tea, sandwiches and cake. If we lived nearer we'd spend our last years very happily.
Reply from Louise Makepeace, Matron at Andover Nursing Home

What a lovely review! Our staff strive to provide entertainment and quality refreshments for all. Thank you for visiting, we look forward to seeing you again soon.

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Review from R L (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursing home has given my elderly mother excellent care over the past month and indeed ever since she first became a resident, over a year ago. Her general health and well-being have improved as a result. They have made her as comfortable as they can given her high degree of frailty. They have
been faced with a challenging set of circumstances during that period, brought about by certain individuals outside the home who have constantly tried to micromanage her care and medication. The home has dealt with the situation with great patience and diplomacy.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to write this review, it is much appreciated by us all.

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Review from Joanna E (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They say you form an opinion in 4 seconds, which is why we have such a wonderful opinion of Andover Nursing Home. We were greeted by a member of staff who was so delightful and clearly loved her job - she was instrumental in our decision making.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your positive comments, the staff really appreciate them. The reception staff love their job and I'm glad it shows.

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Review from Susan H (Daughter-in-law of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Andover Nursing Home was highly recommended by the son of a former resident and I'd agree with his commendation. My mother-in-law was given the warmest of welcomes on arrival. Naturally, she was very nervous about leaving her own home and having permanent care. She settled into her new life with relative
ease. She had a lovely room with a good view of the garden and was particularly happy that there was a nursing home cat who would visit her. All the staff were friendly, caring, and compassionate. This was the best end-of-life care for her - an exemplary model. Thank you.
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Review from Phil H (Son of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed here for 2 1/2 months and the care staff were wonderful and the nursing staff excellent. Not only was my mother 'content' to be there with 24-hour support, the family were pleased that she made the decision to move to be nearer family which meant we could visit her more often. A super
nursing home deserving its Outstanding status.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you both for your kind words, much appreciated. Your mother was a remarkable woman.

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Review from S R (Son of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my visits to my mother. The staff were always very pleasant and despite her complaints, I knew that she was well looked after. My favourite was having lunch with her when it was still about £3 per head. The food was always excellent and even my mother said so. She much enjoyed the en suite
in her room.
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Review from Alan J (Son of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to stay at Andover Nursing Home after a traumatic experience in hospital. They cared for her and encouraged her to do the exercises until she was ready to walk herself out to continue her recovery at home. They ticked all the right boxes for us!
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review our service. We are so glad that we were able to facilitate your mother's return to independence.

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Review from Richard W (Son-in-law of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very kind and caring group of employees. They looked after my mother-in-law with kind and loving care. Many thanks.
Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to write this lovely review.

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.945 for Andover Nursing Home is calculated as follows: ( (225 Excellents x 5) + (13 Goods x 4) ) ÷ 238 Ratings = 4.945
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (7)

Louise

Louise Makepeace

Job Title: Matron & Manager

Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Hamish

Hamish Mathews

Job Title: Deputy Manager

Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie

Debbie Collis

Job Title: Head of Administration

Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Marianne

Marianne Pomalerjo

Job Title: Sister - Danebury Unit

Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Liza

Liza Roberts

Job Title: Sister - Nights

As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Charlotte

Charlotte Fern

Job Title: Sister - Rooksbury Unit Joined: 2010

Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela

Angela Rubio

Job Title: Clinical Nurse Manager Joined: 2011

Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Andover Nursing Home to verify any information. View our terms and conditions. Andover Nursing Home has an Enhanced Service - more info.