






The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.
The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.
Every member...
Care Provided by Andover Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
The price(s) shown are provided by the care home. Contact Andover Nursing Home for full pricing details and T&Cs.
Contact Andover Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Andover CAre Ltd
- Private Owned
Person in charge
- Louise Makepeace(Matron)
Local Authority / Social Services
Admission Information
- Ages 30+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (83)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome 24/7
Parking
- Ample parking for visitors
Andover Nursing Home Reviews (119)
Andover Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years.
Over all time Andover Nursing Home has 119 reviews.
My mother has been here for nearly three years now and is very happy. The home is beautiful, her room spacious clean and homely and the carers are all fantastic, nothing is too much for them. I am relieved knowing that she is being so well looked after and that she is happy and content.
Thank you so much for such a heartfelt review. Your mother is a delight to look after, all of the staff are very fond of her as well as our other residents. I will pass on your review to everyone, they mean so much to all the staff. We look forward to seeing you soon.
My mother has been a resident at Andover Nursing Home for over two years. I feel incredibly grateful to all the staff who take such great care of her. The kindness and love given to Mum and all the residents is truly remarkable. That wonderful spirit of caring is given to visitors and families as well. The home is always spotless and a great effort is made to make activities fun. Thank you everyone!
Thank you so much for taking the time and for such a lovely review. They mean so much to everyone working at the home. It's an absolute pleasure to look after your mother and I look forward to seeing you again when you next visit.
My uncle has resided in Andover Nursing Home for four and a half years. He has seen Covid times and pre and post-living. The quality of the care has been fantastic in all this time. As a family, we could not have asked for more. Knowing that he was safe and looked after in such a caring way and kept occupied by the activities staff was a great peace of mind. If asked, I would certainly recommend.
Thank you so much for your review; it means a great deal to the staff, and thank you for mentioning the activities team, who work tirelessly to occupy resident's time. Feeling safe is so important; I'm extremely pleased you feel he is safe, it's so important our residents and their families feel we are safe.
Our son aged 48 has lived in Andover Nursery Home for over three years. It is unusual for a younger person to need care in a nursing home and as his parents we worried how he would fit in. He is kind and gentle and absolutely loves the happy, positive and calm nature of life there. The house is delightful, the staff are exceptional. They are friendly and respectful to those in their care and go the extra mile to provide a comfortable safe and clean environment, in a professional, and positive way. Nothing is too much trouble there is always a can-do attitude. The food is lovely the entertainment is plentiful, varied and exceptionally good. There is ample opportunity for us to talk with the staff offsetting any worries or join in with the activities and support our son. He phones us full of excitement, especially on Fridays - Happy Hour, Fish and Chips and Friday is his favourite day. The staff also sit and talk with him making sure his needs are met as sometimes it takes him a while to remember what he wants to say. We are indebted to the matron and her wonderful staff.
Thank you for your lovely comments, it is a pleasure to support your wonderful son.
Mum was a resident for nine years. In her final months, Mum was not able to wash, dress or feed herself. The wonderful staff cared for all her needs with compassion and love. During her final days, they made her comfortable and kept her peaceful. The staff were outstanding in the way that they cared and often popped in to say hello or sit with Mum for a few minutes. Thank you to all our Andover Nursing Home.
The home is clean and smells lovely. The staff are welcoming and attentive. The residents are well looked after.
Thank you, Sue, for your lovely comments, please drop by at any time to continue to provide us with spiritual guidance.
Wonderful, caring nursing home, offering support and activities to all at the home.
Thank you for your review; it is much appreciated. We try our very best to provide a home-from-home with our amazing staff, and reviews are always well received by everyone.
Excellent care and staff. Very warm, welcome always.
Many thanks for your review, we are pleased you are happy with the service.
Warm welcome, have felt very welcomed by all the staff and residents. The room is in a lovely situation and the gardens are wonderful. All communal areas are immaculate. On the whole, the food is very good with plenty of choice. Settled quickly and very well.
Thank you for your review, it is much appreciated. It's lovely to receive a review that praises everyone, some of our housekeeping team have been with us for over 25 years and take great pride in their work. The garden is really coming along and we have recently put a number of pictures on our social media page. Thank you and we look forward to seeing you again soon.
My dad gets brilliant 24-hour support from very friendly and caring staff.
Thank you, we really appreciate your positive review and are pleased that you are happy with everything.
Mum lived here for nearly 7 years and what an amazing and lovely home it has been for her. In the latter years, she was unable to respond in any meaningful way to anyone due to advanced dementia but she was loved and cherished by the fantastic staff, she remained a person to them to the very end. Mum was treated with dignity and compassion, her every need was met, her comfort paramount. We were well supported during her final hours and the kindness and respect shown was above and beyond expectation. This is a truly excellent home with really wonderful staff and I cannot thank them enough for all they did for our much-loved Mum.
Thank you so much for your kind words, they mean so much to the staff, she really was part of our family and very much loved.
Very caring and friendly staff. Everyone is very kind. My mother's room is spotless as are all the other areas of the home. She can ask for help with anything she needs and this is done with kindness. My mother is very happy there.
Thank you so much for your review, and I am so glad your mother is happy here. It means so much to all our staff throughout the home, who are dedicated to supporting all of our residents to the very best of their ability regardless of which department that they work in. Thank you.
Always find the staff very helpful, hardworking and care for the residents in their charge. Management staff are approachable and listen to anything raised by a resident or family relative. They keep families well informed. The home provides a safe environment and the staff are empathic and provides a safe environment and the staff are empathic and provide excellent care to their residents. They treat residents with respect and dignity even during difficult and challenging situations.
Thank you for your kind words, positive reviews are gratefully received by all the staff, empathy is such a key component of care for our residents. Thank you again for your review.
The deputy manager and the team at the Andover Nursing Home have been excellent. They have made my parents feel extremely welcome and comfortable. All the staff are kind, friendly and personable and the food is brilliant. It definitely feels like home.
Thank you for your review, I will pass your compliments onto the kitchen. Our restaurant is a key focal point of the home, and we look forward to seeing you with your family again soon.
My husband and I have been part of Andover Nursing Home for 2 and a half years. My husband was the resident and right from our first day we were welcomed in like family. The staff there, each and every one is quite unique, extraordinary. Nothing is too much trouble, they are professional yet friendly, they work hard but always with a smile and the atmosphere is heartwarming. We were looked after with love and compassion and I cannot recommend the care home highly enough.
You and your husband were truly part of our family, and you are both greatly missed. Please do come to see us anytime for coffee and a chat.
I have lived here for eight years. The staff are my family. I love it here.
Oh thank you so much, we really appreciate your lovely comments. It is a pleasure having you as part of our family.
My mother came from hospital very poorly with diabetes that is hard to control. Her sodium levels were also very high (dangerously). She came from a local care home (residential) that could no longer meet her needs. Now I have a very different mother, due to the care that is provided. She is clean, tidy, more talkative, happy, eating well and generally well cared for and I can't thank them enough. Thank you.
We visited our friend in the lovely care home. There was a brilliant afternoon of two young ladies singing and we were served with tea, sandwiches and cake. If we lived nearer we'd spend our last years very happily.
What a lovely review! Our staff strive to provide entertainment and quality refreshments for all. Thank you for visiting, we look forward to seeing you again soon.
This nursing home has given my elderly mother excellent care over the past month and indeed ever since she first became a resident, over a year ago. Her general health and well-being have improved as a result. They have made her as comfortable as they can given her high degree of frailty. They have been faced with a challenging set of circumstances during that period, brought about by certain individuals outside the home who have constantly tried to micromanage her care and medication. The home has dealt with the situation with great patience and diplomacy.
Thank you so much for taking the time to write this review, it is much appreciated by us all.
They say you form an opinion in 4 seconds, which is why we have such a wonderful opinion of Andover Nursing Home. We were greeted by a member of staff who was so delightful and clearly loved her job - she was instrumental in our decision making.
Thank you so much for your positive comments, the staff really appreciate them. The reception staff love their job and I'm glad it shows.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Andover Nursing Home.
There are no upcoming events for Andover Nursing Home.
Awards / Recognitions (1)
- 28 Jan 2017Recipient: Andover Nursing Home
Accreditations
There are no accreditations posted yet for Andover Nursing Home.
Meet the Team (7)

Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.

Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.

Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.

Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.

Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.

Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.

Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Andover Nursing Home to verify any information. View our terms and conditions. Andover Nursing Home has an Enhanced Service -more info.