Submit a Review for The Gatehouse Residential Care Home
64 Becton Lane, Barton-on-Sea, New Milton, BH25 7AG
View full details of The Gatehouse Residential Care HomeLatest Reviews for The Gatehouse Residential Care Home
08 December 2025
My aunt moved into the Gatehouse several years ago after recommendations from friends. Although she was worried about the move from her own home she settled in and says that she is very happy and wouldn't want to leave .
The staff are always happy and friendly with the residents and show interest
in them.
It is an attractive building inside and out like a real home.
08 December 2025
The Gatehouse has a homely feel as soon as you walk through the door. Everyone is friendly and the place just has a nice atmosphere. When we visited she appeared settled and happy. There are many activities organised for once or twice a day. The meals looked great and the afternoon cakes were always
delicious!
Communication was good between staff and family. I was very happy overall with all aspects of her stay.
01 December 2025
Exceptional Care at The Gatehouse
I cannot speak highly enough of the care my mum receives at The Gatehouse, which is a truly wonderful care home. The carers are exceptional - they consistently go the extra mile to ensure she is comfortable, happy, and well looked after. Their kindness, patience,
and genuine compassion shine through every day.
It is such a relief to know that Mum is in a place where she feels safe and content. The team treats her with dignity and respect, and it is clear they genuinely care about her wellbeing. Communication with the family is excellent too, which gives me great peace of mind.
Thank you to everyone at The Gatehouse for making such a positive difference in my mum's life. I will never be able to thank you enough.
19 November 2025
Fantastic care home
My mum's been in there a couple of years and the care and friendship they give my mum is second to non
The staff always have time for questions and they give you an straight answer
Louise runs a very good business and is always hands on
They even let her have a pet rabbit
!!!
Graham
19 November 2025
I never thought my mum would ever go into a care home, dementia thought otherwise! Couldn't be happier with the care my mum gets, excellent variety of food and plenty of it. It is such a homely place and not sterile in the slightest. The staff are all excellent and you really feel they care.
Couldn't be happier with our decision.
19 November 2025
Mum has been a full time resident at The Gatehouse since August, before that she was there for a months respite care.
We as a family are very happy that she's settled in so well, everyone who has visited her has commented on the lovely cosy atmosphere and friendly staff.
I personally love the
fact that mum is always doing something when I go to see her- taking part in a quiz, or enjoying a sing-along or simply chatting with her fellow residents.
Mum really has got her spark and sense of humour back and we are so grateful.
She loves the food and always tells me that she's kept busy with activities.
Mum has a lovely room with a garden view and she enjoys watching the wildlife through the patio doors, this is something that brings her a lot of pleasure, as she was a keen gardener before.
Many thanks to everyone involved in mums care for all that you do for her.
19 November 2025
My mother has been in the Gatehouse for 2 years and throughout this time she has received excellent care from the wonderful staff. Her needs are always well catered for and I would have no hesitation recommending this home to others which is well run by Louise and her team.
19 November 2025
Always helpful and polite, all staff. If outside medical assistance needed, always sorted out promptly. Lots of activities for various levels of ability. Our third relation to pass through their very capable hands.
19 November 2025
My mum has been at the gatehouse since August 2023.
It is an exceptional home run by a large team of excellent staff.
The care mum gets and the dedication the staff use to make sure every resident is happy and cared for.
I am made to feel really welcome when I visit mum.
There's lots of
activities for all and the food is exceptional especially the home made cakes that the cook makes.
The home is kept beautifully and is a wonderful relaxing environment.
17 January 2025
Everyone at The Gatehouse is so caring, friendly and helpful.
My aunt has been here for a long time and always receives a very high standard of care.
The activities are non-stop.
The food always looks delicious.
Brilliant.
Thank you all.
23 August 2024
My sister-in-law has been in this lovely care home since January 2024, she settled immediately in the homely, friendly atmosphere. The staff are all so friendly and helpful, the activities are amazing, every day something for everybody, it is immaculate everywhere and the food is so good with such
varied menus and choice.
05 August 2024
I visited a lot of care homes in the area before I found this one and this one is by far the best. The staff are amazing. A jewel in the Crown. I have such peace of mind knowing my Mum is so well looked after. It's a lovely little place, feels like home and both myself and my Mum are so happy we
have found such a great place.
25 March 2024
I am very happy with the care my mum receives at The Gatehouse. Do not be fooled by '5 star hotel' type care homes. Having tried other grander homes previously, my mum is now well cared for, treated with affection, her needs met and she is happy and feels that she is special and importantly the
staff have a laugh with her. I don't feel there is anything I can complain about. I have complete peace of mind about her being there and if I do have any concerns then the Manager is very approachable and responsive. The office door is always open. They are also good at communicating and updating. The food is good and always available. The facilities/bedrooms are good. Based on my and my mum's previous experiences there is no doubt the most important thing when looking for a care home is not the surroundings. It is the staff who work there. At The Gatehouse they do not use agency staff who do not know the residents. This helps my mum know she is safe and ensures continuity of care.
07 March 2024
Excellent service and very friendly and the staff are welcoming keep up the great work. My mother was very happy and she was there for two weeks respite, and she would go back when she couldn't cope at home thank you all.
24 October 2023
My father has been a resident at the Gatehouse for almost a year and I can honestly say we could not have found a better home for him to be in. He has settled in remarkably well, having lived independently up until a fall late last year. He has been treated with care, respect, kindness, humour and
understanding (he is 101 years old, and does not have dementia, so is very able to communicate with everyone!), by all the staff who work there. He enjoys his food, with the cooks regularly adjusting meals to suit his needs, no red meat, not too much sugar, small slices of fresh fruit and of course a glass of red wine! Knowing he is so well looked after, has taken huge pressure off us as a family and we are happy that he is content spending time in his room, not always the most keen activities participant but nonetheless enjoying reading his paper, doing crosswords and watching TV. We have always been made very welcome whenever we visit and thank the staff so much for caring so well for him.
09 October 2023
Set back off the road in extensive private gardens, this family-run home does not have that familiar corporate feel. Each room has en-suite facilities with patio doors facing the different aspects of the gardens.
A skilled team provide daily room cleaning, personal care, and medical care including
a weekly visit by a local doctor and the kitchen produces familiar menus. Lunch can be taken in the dining room or in your own room. There is a plentiful supply of refreshments, treats and soft fruit.
Two adjoining lounges with large screen TV in one and a quieter area with garden views. Residents are encouraged to join the daily group activities but it is a personal choice. There are also regular visits by singers and family pets for example
We are so delighted our mother is here. Staff maintain a safe environment with the right balance of care and independence. Whether your loved one is the outgoing type or shy and quiet this care home knows how to look after them.
02 October 2023
Another good year for my sister-in-law, thanks to all the care and friendly help she receives there. She interacts with all the activities, doing lots of different things she wouldn’t have done before. I am convinced she wouldn’t still be here if it wasn’t for their constant care and willingness to
make all the residents happy. Nothing is too much trouble and always done with a smile. You can feel how relaxed all the residents feel when you walk in. It is so good to know she is getting all the care she needs. Thank you, everyone.
26 September 2023
My father-in-law staying for respite care. Staff friendly and welcoming. He is enjoying his stay and singing when other members of the family visit which is always a good sign. Staff look after him well and I feel that is the place that we all wanted.
25 September 2023
My mother regularly goes to The Gatehouse for respite care. She has advanced dementia and the service The Gatehouse provides is superb. My mum absolutely loves it when she goes on ‘holiday’. All the staff greet her in a friendly way and she really feels at home. She is well looked after and we feel
happy in the knowledge that she is well cared for: So glad we found this place. An absolute gem and a godsend.
25 September 2023
First class, personal care for my mother with Alzheimer's. This is a lovely, family run home with lots of personal touches. Great entertainment and catering. Whenever problems arise, they are dealt with professionally and with compassion. Really can't recommend enough.
Latest Reviews for The Gatehouse Residential Care Home
08 December 2025
My aunt moved into the Gatehouse several years ago after recommendations from friends. Although she was worried about the move from her own home she settled in and says that she is very happy and wouldn't want to leave .
The staff are always happy and friendly with the residents and show interest
in them.
It is an attractive building inside and out like a real home.
08 December 2025
The Gatehouse has a homely feel as soon as you walk through the door. Everyone is friendly and the place just has a nice atmosphere. When we visited she appeared settled and happy. There are many activities organised for once or twice a day. The meals looked great and the afternoon cakes were always
delicious!
Communication was good between staff and family. I was very happy overall with all aspects of her stay.
01 December 2025
Exceptional Care at The Gatehouse
I cannot speak highly enough of the care my mum receives at The Gatehouse, which is a truly wonderful care home. The carers are exceptional - they consistently go the extra mile to ensure she is comfortable, happy, and well looked after. Their kindness, patience,
and genuine compassion shine through every day.
It is such a relief to know that Mum is in a place where she feels safe and content. The team treats her with dignity and respect, and it is clear they genuinely care about her wellbeing. Communication with the family is excellent too, which gives me great peace of mind.
Thank you to everyone at The Gatehouse for making such a positive difference in my mum's life. I will never be able to thank you enough.
19 November 2025
Fantastic care home
My mum's been in there a couple of years and the care and friendship they give my mum is second to non
The staff always have time for questions and they give you an straight answer
Louise runs a very good business and is always hands on
They even let her have a pet rabbit
!!!
Graham
19 November 2025
I never thought my mum would ever go into a care home, dementia thought otherwise! Couldn't be happier with the care my mum gets, excellent variety of food and plenty of it. It is such a homely place and not sterile in the slightest. The staff are all excellent and you really feel they care.
Couldn't be happier with our decision.
19 November 2025
Mum has been a full time resident at The Gatehouse since August, before that she was there for a months respite care.
We as a family are very happy that she's settled in so well, everyone who has visited her has commented on the lovely cosy atmosphere and friendly staff.
I personally love the
fact that mum is always doing something when I go to see her- taking part in a quiz, or enjoying a sing-along or simply chatting with her fellow residents.
Mum really has got her spark and sense of humour back and we are so grateful.
She loves the food and always tells me that she's kept busy with activities.
Mum has a lovely room with a garden view and she enjoys watching the wildlife through the patio doors, this is something that brings her a lot of pleasure, as she was a keen gardener before.
Many thanks to everyone involved in mums care for all that you do for her.
19 November 2025
My mother has been in the Gatehouse for 2 years and throughout this time she has received excellent care from the wonderful staff. Her needs are always well catered for and I would have no hesitation recommending this home to others which is well run by Louise and her team.
19 November 2025
Always helpful and polite, all staff. If outside medical assistance needed, always sorted out promptly. Lots of activities for various levels of ability. Our third relation to pass through their very capable hands.
19 November 2025
My mum has been at the gatehouse since August 2023.
It is an exceptional home run by a large team of excellent staff.
The care mum gets and the dedication the staff use to make sure every resident is happy and cared for.
I am made to feel really welcome when I visit mum.
There's lots of
activities for all and the food is exceptional especially the home made cakes that the cook makes.
The home is kept beautifully and is a wonderful relaxing environment.
17 January 2025
Everyone at The Gatehouse is so caring, friendly and helpful.
My aunt has been here for a long time and always receives a very high standard of care.
The activities are non-stop.
The food always looks delicious.
Brilliant.
Thank you all.
23 August 2024
My sister-in-law has been in this lovely care home since January 2024, she settled immediately in the homely, friendly atmosphere. The staff are all so friendly and helpful, the activities are amazing, every day something for everybody, it is immaculate everywhere and the food is so good with such
varied menus and choice.
05 August 2024
I visited a lot of care homes in the area before I found this one and this one is by far the best. The staff are amazing. A jewel in the Crown. I have such peace of mind knowing my Mum is so well looked after. It's a lovely little place, feels like home and both myself and my Mum are so happy we
have found such a great place.
25 March 2024
I am very happy with the care my mum receives at The Gatehouse. Do not be fooled by '5 star hotel' type care homes. Having tried other grander homes previously, my mum is now well cared for, treated with affection, her needs met and she is happy and feels that she is special and importantly the
staff have a laugh with her. I don't feel there is anything I can complain about. I have complete peace of mind about her being there and if I do have any concerns then the Manager is very approachable and responsive. The office door is always open. They are also good at communicating and updating. The food is good and always available. The facilities/bedrooms are good. Based on my and my mum's previous experiences there is no doubt the most important thing when looking for a care home is not the surroundings. It is the staff who work there. At The Gatehouse they do not use agency staff who do not know the residents. This helps my mum know she is safe and ensures continuity of care.
07 March 2024
Excellent service and very friendly and the staff are welcoming keep up the great work. My mother was very happy and she was there for two weeks respite, and she would go back when she couldn't cope at home thank you all.
24 October 2023
My father has been a resident at the Gatehouse for almost a year and I can honestly say we could not have found a better home for him to be in. He has settled in remarkably well, having lived independently up until a fall late last year. He has been treated with care, respect, kindness, humour and
understanding (he is 101 years old, and does not have dementia, so is very able to communicate with everyone!), by all the staff who work there. He enjoys his food, with the cooks regularly adjusting meals to suit his needs, no red meat, not too much sugar, small slices of fresh fruit and of course a glass of red wine! Knowing he is so well looked after, has taken huge pressure off us as a family and we are happy that he is content spending time in his room, not always the most keen activities participant but nonetheless enjoying reading his paper, doing crosswords and watching TV. We have always been made very welcome whenever we visit and thank the staff so much for caring so well for him.
09 October 2023
Set back off the road in extensive private gardens, this family-run home does not have that familiar corporate feel. Each room has en-suite facilities with patio doors facing the different aspects of the gardens.
A skilled team provide daily room cleaning, personal care, and medical care including
a weekly visit by a local doctor and the kitchen produces familiar menus. Lunch can be taken in the dining room or in your own room. There is a plentiful supply of refreshments, treats and soft fruit.
Two adjoining lounges with large screen TV in one and a quieter area with garden views. Residents are encouraged to join the daily group activities but it is a personal choice. There are also regular visits by singers and family pets for example
We are so delighted our mother is here. Staff maintain a safe environment with the right balance of care and independence. Whether your loved one is the outgoing type or shy and quiet this care home knows how to look after them.
02 October 2023
Another good year for my sister-in-law, thanks to all the care and friendly help she receives there. She interacts with all the activities, doing lots of different things she wouldn’t have done before. I am convinced she wouldn’t still be here if it wasn’t for their constant care and willingness to
make all the residents happy. Nothing is too much trouble and always done with a smile. You can feel how relaxed all the residents feel when you walk in. It is so good to know she is getting all the care she needs. Thank you, everyone.
26 September 2023
My father-in-law staying for respite care. Staff friendly and welcoming. He is enjoying his stay and singing when other members of the family visit which is always a good sign. Staff look after him well and I feel that is the place that we all wanted.
25 September 2023
My mother regularly goes to The Gatehouse for respite care. She has advanced dementia and the service The Gatehouse provides is superb. My mum absolutely loves it when she goes on ‘holiday’. All the staff greet her in a friendly way and she really feels at home. She is well looked after and we feel
happy in the knowledge that she is well cared for: So glad we found this place. An absolute gem and a godsend.
25 September 2023
First class, personal care for my mother with Alzheimer's. This is a lovely, family run home with lots of personal touches. Great entertainment and catering. Whenever problems arise, they are dealt with professionally and with compassion. Really can't recommend enough.