Submit a Review for Moorland House
20 Barton Court Avenue, Barton on Sea, New Milton, BH25 7HF
View full details of Moorland HouseLatest Reviews for Moorland House
22 October 2025
I dont get to visit my nan as often as I'd like living so far away, but every time I visit her I find her to be happy, engaged and well looked after.
She tells me she enjoys the food and the activities, in particular the animals which visit frequently.
The staff are approachable and amenable,
nothing is ever too much trouble.
There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.
01 October 2025
Moorland House have been fantastic at dealing with my mother who has dementia. Quite a few care homes wouldn't take her due to her needs but Moorland House have coped brilliantly with her. All the staff are friendly and welcoming. They cater to my mum's numerous demands for cake and ice cream! I
feel she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.
30 September 2025
The care for my father was excellent throughout his stay at the home. He was treated with kindness and dignity. His room was clean, calm and a peaceful space. We can't thank the staff enough for their care. They were kind and supportive throughout, and an enormous help in this extremely difficult
time.
18 September 2025
My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!
16 September 2025
My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting
with the staff.
14 May 2025
My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her,
including a lovely 101st birthday! Thank you, Moorland, Barton on Sea.
29 January 2025
Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!
01 May 2024
I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the
animals. A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.
05 April 2024
I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden
where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.
13 March 2024
Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video
call meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.
20 February 2024
After moving my brother from another care home, Moorland House was so supportive of us as a family. He settled very quickly due to the support of the special manager and her team of great carers. I always feel very welcome, reassured and supported by the team. The home is such a lovely homely
environment. In the other home, my brother was isolated and never socialised but at Moorlands he comes down for all his meals and sits with his
'mates'. We as a family could not be happier with the care he is receiving.
18 September 2023
Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is
excellent with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.
11 September 2023
Extremely good.
21 August 2023
I have found all the staff at Moorland to be caring, responsive and happy to discuss anything. Good humour is be found wherever possible. The home remains friendly whilst being immaculately clean. Every staff member is sensitive to the patient’s needs.
They have a lovely team looking after people.
14 August 2023
Under new ownership with a very caring team, very responsive to the needs of both residents and relatives. The manager is all you could ever wish for in the role. Lots of ongoing improvement initiatives and excellent communication.
This is my second experience of two different care homes for both
parents. I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.
12 April 2023
Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.
06 March 2023
Moorland House was the perfect solution for respite care for mum. We found the care home to be very homely and comfortable. The home is kept extremely clean. We found the staff to be relaxed and calming, which was exactly the approach we needed over mum's fortnight, respite stay.
The staff at
Moorland House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.
16 December 2022
The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all
enough.
27 October 2022
Moorland House helped us at a very difficult time with Mum, we needed emergency respite care which they provided to start with. We were greeted, Mum, me and my husband, with exceptional understanding and compassion and understanding of our situation by the manager which was such a relief during our
very desperate time.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.
08 September 2022
Moorland House has recently been sold and is under new ownership. We were very happy with the care my father-in-law received, but as he, unfortunately, died just as the new owner took over we can't say the same about the way we have been treated since. Having initially agreed to refund fees paid in
advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.
Latest Reviews for Moorland House
22 October 2025
I dont get to visit my nan as often as I'd like living so far away, but every time I visit her I find her to be happy, engaged and well looked after.
She tells me she enjoys the food and the activities, in particular the animals which visit frequently.
The staff are approachable and amenable,
nothing is ever too much trouble.
There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.
01 October 2025
Moorland House have been fantastic at dealing with my mother who has dementia. Quite a few care homes wouldn't take her due to her needs but Moorland House have coped brilliantly with her. All the staff are friendly and welcoming. They cater to my mum's numerous demands for cake and ice cream! I
feel she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.
30 September 2025
The care for my father was excellent throughout his stay at the home. He was treated with kindness and dignity. His room was clean, calm and a peaceful space. We can't thank the staff enough for their care. They were kind and supportive throughout, and an enormous help in this extremely difficult
time.
18 September 2025
My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!
16 September 2025
My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting
with the staff.
14 May 2025
My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her,
including a lovely 101st birthday! Thank you, Moorland, Barton on Sea.
29 January 2025
Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!
01 May 2024
I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the
animals. A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.
05 April 2024
I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden
where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.
13 March 2024
Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video
call meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.
20 February 2024
After moving my brother from another care home, Moorland House was so supportive of us as a family. He settled very quickly due to the support of the special manager and her team of great carers. I always feel very welcome, reassured and supported by the team. The home is such a lovely homely
environment. In the other home, my brother was isolated and never socialised but at Moorlands he comes down for all his meals and sits with his
'mates'. We as a family could not be happier with the care he is receiving.
18 September 2023
Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is
excellent with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.
11 September 2023
Extremely good.
21 August 2023
I have found all the staff at Moorland to be caring, responsive and happy to discuss anything. Good humour is be found wherever possible. The home remains friendly whilst being immaculately clean. Every staff member is sensitive to the patient’s needs.
They have a lovely team looking after people.
14 August 2023
Under new ownership with a very caring team, very responsive to the needs of both residents and relatives. The manager is all you could ever wish for in the role. Lots of ongoing improvement initiatives and excellent communication.
This is my second experience of two different care homes for both
parents. I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.
12 April 2023
Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.
06 March 2023
Moorland House was the perfect solution for respite care for mum. We found the care home to be very homely and comfortable. The home is kept extremely clean. We found the staff to be relaxed and calming, which was exactly the approach we needed over mum's fortnight, respite stay.
The staff at
Moorland House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.
16 December 2022
The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all
enough.
27 October 2022
Moorland House helped us at a very difficult time with Mum, we needed emergency respite care which they provided to start with. We were greeted, Mum, me and my husband, with exceptional understanding and compassion and understanding of our situation by the manager which was such a relief during our
very desperate time.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.
08 September 2022
Moorland House has recently been sold and is under new ownership. We were very happy with the care my father-in-law received, but as he, unfortunately, died just as the new owner took over we can't say the same about the way we have been treated since. Having initially agreed to refund fees paid in
advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.