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Part of the privately owned Merling Care Homes group since August 2022, Moorland House has benefited from significant investment in its facilities, leadership and team, strengthening its commitment to delivering high-quality, person-centred care.
Intentionally small in size,...
Care Provided by Moorland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
• Full board and lodging
• All meals
• Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
• All heating and lighting
• A full personal laundry service (excluding dry cleaning)
• Entertainment
Exclusions for which additional charges may be made are:
• Newspapers and magazines
• Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
• Chiropody / foot health treatment
• Optician (free eye testing)
• Dentist
• Hairdressing
The price(s) shown are provided by the care home. Contact Moorland House for full pricing details and T&Cs.
Contact Moorland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Merling Care Homes
- Private Owned
Person in charge
- Lisa Wallace(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (28)
Visiting
- Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.
Parking
- Free car parking is available on site
Moorland House Reviews (42)
Moorland House has a Review Score of 9.6 (9.566) out of 10, based on 8 reviews in the last 2 years.
Over all time Moorland House has 42 reviews.
Mum's home on the Isle of Wight closed down unexpectedly leaving her future care in the hands of the Council. After a lot of backwards and forwards with phone calls not quite knowing where mum would end up, Lisa the manager came to our rescue and agreed to give mum a home. We couldn't have wished for a better outcome especially as most of the family live in the area. Lisa and her team have been absolute angels, with Lisa updating us by sending photos, videos and messages daily of what mum has been up to in her settling in period. After such a traumatic move day, mum seems to have settled into her new home so well and we couldn't be happier. Can't thank Lisa and her team enough for looking after our mum and cannot wait to visit.
Thank you so much for your lovely feedback, its our absolute pleasure to have mum with us and you all a part of the Moorland Family.
She tells me she enjoys the food and the activities, in particular the animals which visit frequently.
The staff are approachable and amenable, nothing is ever too much trouble.
There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.
Thank you for such kind words, we're pleased to hear nan is enjoying her stay with us, shes a pleasure to have with us.
Moorland House have been fantastic at dealing with my mother who has dementia. Quite a few care homes wouldn't take her due to her needs but Moorland House have coped brilliantly with her. All the staff are friendly and welcoming. They cater to my mum's numerous demands for cake and ice cream! I feel she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.
Thank you for such kind words, we really appreciate the feedback, we look forward to many more years together.
The care for my father was excellent throughout his stay at the home. He was treated with kindness and dignity. His room was clean, calm and a peaceful space. We can't thank the staff enough for their care. They were kind and supportive throughout, and an enormous help in this extremely difficult time.
Thank you so much for your kind words, it was our absolute pleasure to have dad with us, even if only for a short while, please feel free to drop it for a cuppa and slice of cake whenever you can.
My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!
Thank you so much for your kind words, we appreciate the feedback and look forward to welcoming you again on your next visit.
My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting with the staff.
Thank you for such lovely feedback, we're please your friend is happy here at Moorland House and pleased to have you as part of our family
My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her, including a lovely 101st birthday! Thank you, Moorland, Barton on Sea.
Thank you for such lovely words, it was our absolute pleasure to have mum here, she was a real character. Please remember you're always welcome to visit if your passing for tea and slice of cake.
Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!
Thank you for such kind words, we're pleased you enjoyed your visit, we look forward to welcoming you again.
I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the animals. A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.
Thank you for taking the time to review us and giving your feedback. We are pleased that Mum is a part of the Moorland House family, it's our absolute pleasure to support you all on this journey.
I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.
Thank you for taking the time to review us; we value your thoughts immensely. It's our absolute pleasure to have your wife with us here at Moorland House, we look forward to many more happy times.
Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video call meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.
Thank you so much for taking the time to review us, Nan is an absolute pleasure to have. We look forward to seeing you again soon.
'mates'. We as a family could not be happier with the care he is receiving.
Thank you so much for taking the time to review us, we are so pleased you chose Moorland House to look after your brother - it's been our absolute pleasure to have you all a part of the Moorland House family. We look forward to many more shenanigans in the future.
Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is excellent with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.
Thank you for such lovely words, it's our absolute pleasure to help look after your husband, to enable you to return to being a wife foremost and firm friend of Moorland House, here's looking forward to many more years of fun and mischief!
Extremely good.
Thank you for taking the time to review us, we really appreciate your feedback.
They have a lovely team looking after people.
Thank you for such kind words and taking the time to review us, we value your feedback immensely.
This is my second experience of two different care homes for both parents. I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.
Thank you so much for such kind words. It's been an absolute pleasure to have you as part of the Moorland House family, I am so pleased to hear that you are happy with the changes and share our vision.
Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.
Thank you so much for your lovely words, I am so pleased to hear you enjoyed lunch with Mum. You're most welcome to come again and again.
The staff at Moorland House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.
Take care & Best Wishes.
The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all enough.
Kind regards from Moorland House team.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 20 Aug 2025
We are currently undergoing building works to add an additional 5 bedrooms to Moorland House. The works are currently set to be completed by Mid to late September. Each room...
There are no upcoming events for Moorland House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moorland House.
Meet the Team (1)

Lisa Wallace is the Home Manager at Moorland House and brings a calm, structured and compassionate approach to leadership. With a strong background in residential care, Lisa is committed to ensuring that every resident receives person-centred support in a safe, welcoming and professionally run environment.
Since taking on the role at Moorland House, Lisa has focused on strengthening team development, enhancing care standards and building positive relationships with residents and their families. She believes that consistency, communication and mutual respect form the foundation of high-quality care. Her leadership style is supportive yet accountable, ensuring that staff feel confident in their roles while maintaining clear professional standards.
Lisa is particularly passionate about creating a home that balances warmth with organisation. She understands that families place enormous trust in a care home when a loved one moves in, and she works hard to ensure that trust is earned every day through reliability, transparency and attention to detail.
As Lisa often says, “We at Moorland House are more than just a care home; we are family.” This belief underpins everything she and her team do. Under her management, Moorland House continues to develop as a close-knit community where residents are encouraged to maintain independence, enjoy meaningful activities and feel genuinely at home. Lisa’s focus remains simple and consistent: to provide safe, respectful and dignified care delivered by a confident and well-supported team.
Frequently Asked Questions about Moorland House
What types of Care is Moorland House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moorland House have?
There are 28 Single Rooms.
What are the Facilities & Services at Moorland House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Moorland House to the centre of New Milton?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorland House to verify any information. View our terms and conditions. Moorland House has an Enhanced Service -more info.