Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF

Moorland House, New Milton, Hampshire
Moorland House, New Milton, Hampshire
Moorland House, New Milton, Hampshire

Moorland House is situated in the scenic Barton-on-Sea, where a team of professional carers specialise in looking after the well-being, health and lifestyles of services users with Alzheimer's and dementia.

All of the accommodation's twenty rooms are en-suite and much of Moorland House has benefitted from significant refurbishment to achieve modern care standards throughout all elements of the service.

Staff value the independence of residents and maintain a flexible activities programme to suit hobbies and interests, as well as catering for specific dietary requirements.

Owner: Moorland House Ltd

Person in charge: Natasha Adewoyin (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £575 – £700 (These prices are only a guideline, please contact Moorland House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Car park on site

Latest Care Quality Commission* Report on Moorland House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

Both on first floor - a spacious room, with ensuite facilities and shower, at the rate of £700 per week, prefer private but will accept funded rates with top up. Room with ensuite facilities at £675 per week private, but is available at funded rates depending on assessment.

Reviews

9.6 Moorland House has a Review Score of 9.6 (9.629)

The Review Score of 9.6 (maximum of 10) for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Moorland House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.629 for Moorland House is calculated as follows: ( (89 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Moorland House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moorland House?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moorland House

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My sister has been very happy living at Moorland House, she is like a new person who has had a new lease of life, staff are excellent, the food is excellent, very homely and welcoming.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunty has been at Moorland’s for 3 years now and is still very happy there. The carers and staff are wonderful and can’t do enough.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only been acquainted with this home since July but I was immediately impressed with the cleanliness of the rooms and by the helpfulness and compassion of the staff.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum went to Moorland House on the 4/7/17. She has been very happy there and thinks the food is very, very good. It is so good to see the change in her since she arrived. There is music, games, tea parties and carers around all the time. Nothing is too much trouble for the carers, they have put the real meaning of caring back into the world, with their cheerfulness, patience and understanding of the residents. The room is always spotless and when I go in before lunch, the food smells delicious. Well done all the staff, keep up the good work.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are excellent.
I feel I can relax when I can't get to the home.
I know my Mam is well cared for.
I completely trust the men and women looking after my Mam.
Mam cannot do anything for herself, we rely heavily on these carers and Mam always looks great.
There is a very approachable manager who knows all her residents well.
They are just great people, who all love their jobs.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was very happy here, in the short time she spent with you guys, you are truly a band of angels. My mum was so well cared for, she felt like part of a big family, she never had a bad word to say about anyone or anything, she loved the food!

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is well cared for, always clean and well fed. Staff are excellent and treat everyone with respect. Visitors are always made to feel welcome, it feels like Home from home. I would recommend Moorland House to anybody.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are very caring and my mother is well looked after. She is always clean, well fed and happy at this home.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My aunt has been at Moorlands for the past six months. In this time she has been cared for with kindness and consideration. The staff show a genuine concern for her well-being and she is happy and content.

How likely would you be to recommend Moorland House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My father was a resident of Moorland House from January 2016 to December 2016. My mother and I were always extremely impressed with the high level of care given at Moorland House by the carers. They were very kind and treated my father with such warmth and compassion. I cannot praise them highly enough. We also found them to be very efficient and treated my father with dignity at all times. I highly recommend this care home.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When I visit my nan I'm always made welcome by staff. My nan always looked well after and there is always activities and entertainment on, that everyone enjoys. Moorlands feels a very 'homely home', they receive tasty home cooked meals which I have sampled as I often stay for lunch or supper.

How likely would you be to recommend Moorland House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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