Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF
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9.4 37 Reviews
  • Moorland House, New Milton
Moorland House is situated in the scenic Barton-on-Sea, where a team of professional carers specialise in looking after the well-being, health and lifestyles of services users.

All of the accommodation's 23 rooms are en-suite and Moorland House has benefitted from complete refurbishment to achieve modern care standards throughout all elements of the service.

Staff value the independence of residents and maintain a flexible activities programme to suit hobbies and interests, as well as catering for specific dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1125 – £1350

In addition to the 24-hour personal care, Moorland House provides the following services included in the fees:
•   Full board and lodging
•   All meals
•   Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
•   All heating and lighting
•   A full personal laundry service (excluding dry cleaning)
•   Entertainment
Exclusions for which additional charges may be made are:
•   Newspapers and magazines
•   Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
•   Chiropody / foot health treatment
•   Optician (free eye testing)
•   Dentist
•   Hairdressing

These prices are only a guideline, please contact Moorland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Wallace (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.

Parking

  • Free car parking is available on site

Moorland House Reviews (37)

9.4

Moorland House has a Review Score of 9.4 (9.449) out of 10, based on 8 reviews in the last 2 years.
Over all time Moorland House has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moorland House
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Total of 37, showing 21-37
Review from sarah B (Granddaughter of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan has recently moved into Moorland House and from the start, we have been treated with the utmost respect.
Nan has settled in really well, which we were worried about how she would settle, as she had dug her heels in and did not want to leave her home, she now calls Moorland House home which is a
huge relief to us as a family.
The staff treat everybody with dignity and respect and have a lot of time for the residents and go out of their way to make all relatives welcome.
The food is always freshly cooked, always looks good, nan said it always tastes nice too.
Management is very friendly and seems to know the residents very well, there is a good rapport between the staff and the residents.
There are activities going on most days, which nan enjoys, she has not once said a bad word about the place, the family as a whole feel so glad we have found this place.
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Review from Dorothy P (Resident) assisted by family/friend published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and very helpful. Staff are pleasant and help you with anything you want. There is always someone to talk to. I love sitting in the gardens in the summer. I wish they would take us out to the shops or garden centres sometimes. I would like more singers please.
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Review from V C (Niece of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at the home for approx four years now. I visit as often as I can and on every visit, my aunt has always been clean and well looked after, she always seems happy when I visit. My aunt is living with dementia and I understand that over a period of time her condition will worsen, during
a recent visit she was as bright as a button and we had the most enjoyable visit and a reasonable conversation. The staff are always very caring and friendly, and always make us feel welcomed. The home is always clean when I visit, they have also recently had a refurbishment, which looks brilliant. I am happy to leave knowing she is in good hands.
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Review from Rosy P (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved here in April. Once she settled down, she loved it but it took her a couple of weeks. The carers are friendly, caring, down to earth and nothing is too much trouble. Activities are good and there is something going on most days. It is very clean and the meals are very good. The manager there
is wonderful, caring and knows her residents. Keep it up everyone.
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Review from P J (Son of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at the home for a year now although initially unsettled, she has since settled. I keep in regular contact with the home. The staff are very patient and caring and they have a lot of time for the residents. Nothing is too much trouble. The food is good and the activities are great.
Keep up the good work.
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Review from J E (Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here since November 2018 after trying another home. I have felt happy and comfortable since day one. All the staff are very caring and nothing is too much trouble. The rooms are comfortable and well decorated. Food A++.
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Review from Majorie Y (Friend of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident in this home for approx five years.
The care provided is superb, the care staff are caring and happy in themselves which makes happy residents. I cannot fault anything in this care home.
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Review from AB (Niece of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty has been at Moorland’s for 3 years now and is still very happy there. The carers and staff are wonderful and can’t do enough.
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Review from Suzanne D (Sister of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been very happy living at Moorland House, she is like a new person who has had a new lease of life, staff are excellent, the food is excellent, very homely and welcoming.
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Review from Carol E (Daughter of Resident) published on 13 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are excellent.
I feel I can relax when I can't get to the home.
I know my Mam is well cared for.
I completely trust the men and women looking after my Mam.
Mam cannot do anything for herself, we rely heavily on these carers and Mam always looks great.
There is a very approachable
manager who knows all her residents well.
They are just great people, who all love their jobs.
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Review from Robert M (Husband of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been acquainted with this home since July but I was immediately impressed with the cleanliness of the rooms and by the helpfulness and compassion of the staff.
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Review from Liz C (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Moorland House on the 4/7/17. She has been very happy there and thinks the food is very, very good. It is so good to see the change in her since she arrived. There is music, games, tea parties and carers around all the time. Nothing is too much trouble for the carers, they have put the real
meaning of caring back into the world, with their cheerfulness, patience and understanding of the residents. The room is always spotless and when I go in before lunch, the food smells delicious. Well done all the staff, keep up the good work.
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Review from Sarah Jane S (Daughter of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy here, in the short time she spent with you guys, you are truly a band of angels. My mum was so well cared for, she felt like part of a big family, she never had a bad word to say about anyone or anything, she loved the food!
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Review from Mervyn R (Son of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and my mother is well looked after. She is always clean, well fed and happy at this home.
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Review from J S (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident of Moorland House from January 2016 to December 2016. My mother and I were always extremely impressed with the high level of care given at Moorland House by the carers. They were very kind and treated my father with such warmth and compassion. I cannot praise them highly enough.
We also found them to be very efficient and treated my father with dignity at all times. I highly recommend this care home.
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Review from Trevor H (Nephew of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been at Moorlands for the past six months. In this time she has been cared for with kindness and consideration. The staff show a genuine concern for her well-being and she is happy and content.
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Review from Gemma J (Granddaughter of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my nan I'm always made welcome by staff. My nan always looked well after and there is always activities and entertainment on, that everyone enjoys. Moorlands feels a very 'homely home', they receive tasty home cooked meals which I have sampled as I often stay for lunch or supper.
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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Moorland House is calculated as follows: ( (66 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 94 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Moorland House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Lisa Wallace

Job Title: Registered Manger Joined: 2023

I came to Moorland House 6th February 2023


I started my career in adult social care back in 2000 working at a local nursing home starting off in the kitchen as the weekend tea girl, from then on it became obvious to me that I had found my calling in life.
I quickly transferred across to the caring side of things and never looked back. I have worked my way up to registered manager having completed my Diploma in health on social care level 5 in 2016.


I enjoy spending time with our residents and their families, getting to know them on a one to one basis, helping them integrate into care home life, believe it or not - it can be really fun! but also helping them navigate any trials and tribulations they maybe facing.


We at Moorland House are more than just a care home, we are family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorland House to verify any information. View our terms and conditions. Moorland House has an Enhanced Service - more info.