






Moorland House is a residential care home located in Barton on Sea, Hampshire, just moments from the coastline. Set in peaceful seaside surroundings, the home provides a comfortable environment where residents can feel at home.
Part of the privately owned Merling Care Homes group since August 2022, Moorland House has benefited from significant investment in its facilities, leadership and team, strengthening its commitment to delivering high-quality, person-centred care.
Intentionally small in size,...
Care Provided by Moorland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
• Full board and lodging
• All meals
• Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
• All heating and lighting
• A full personal laundry service (excluding dry cleaning)
• Entertainment
Exclusions for which additional charges may be made are:
• Newspapers and magazines
• Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
• Chiropody / foot health treatment
• Optician (free eye testing)
• Dentist
• Hairdressing
The price(s) shown are provided by the care home. Contact Moorland House for full pricing details and T&Cs.
Contact Moorland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Merling Care Homes
- Private Owned
Person in charge
- Lisa Wallace(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (28)
Visiting
- Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.
Parking
- Free car parking is available on site
Moorland House Reviews (42)
Moorland House has a Review Score of 9.6 (9.566) out of 10, based on 8 reviews in the last 2 years.
Over all time Moorland House has 42 reviews.
Moorland House has recently been sold and is under new ownership. We were very happy with the care my father-in-law received, but as he, unfortunately, died just as the new owner took over we can't say the same about the way we have been treated since. Having initially agreed to refund fees paid in advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.
Thank you very much for your recent review regarding your father-in-law's care while he was a resident in Moorland house. We are pleased to hear that you were very happy with the care provided.
As you rightly stated, and as you may appreciate, as a new owner I had to familiarise myself with my...
My friend finds Moorland House very comfortable and friendly.
Staff are friendly and caring. Rooms and areas kept clean and tidy. Information is passed on to me when the doctor etc has visited.
My mother is currently resident and despite her initial reservations and resistance to join in and embrace, she has now settled nicely. This is due entirely to the dedication and patience of the staff who have treated her with dignity and as an individual the whole time. Credit is due to all the staff at the home for their care and compassion.
My husband moved into Moorland House recently after a stay in hospital and what can I say he has never been happier. The quality of care is exemplary, the whole of the staff team are all fantastic, particularly the home manager, office administrator, care coordinator and especially one certain carer who is extremely professional and compassionate in all that she does. They have all been more than helpful. The food is of a very high quality. My Husband is encouraged to get involved in all the activities on offer, and I must say his social life is better than mine. I would recommend Moorland House to anyone who is looking for a care home.
Nan has settled in really well, which we were worried about how she would settle, as she had dug her heels in and did not want to leave her home, she now calls Moorland House home which is a huge relief to us as a family.
The staff treat everybody with dignity and respect and have a lot of time for the residents and go out of their way to make all relatives welcome.
The food is always freshly cooked, always looks good, nan said it always tastes nice too.
Management is very friendly and seems to know the residents very well, there is a good rapport between the staff and the residents.
There are activities going on most days, which nan enjoys, she has not once said a bad word about the place, the family as a whole feel so glad we have found this place.
Very good and very helpful. Staff are pleasant and help you with anything you want. There is always someone to talk to. I love sitting in the gardens in the summer. I wish they would take us out to the shops or garden centres sometimes. I would like more singers please.
My aunt has lived at the home for approx four years now. I visit as often as I can and on every visit, my aunt has always been clean and well looked after, she always seems happy when I visit. My aunt is living with dementia and I understand that over a period of time her condition will worsen, during a recent visit she was as bright as a button and we had the most enjoyable visit and a reasonable conversation. The staff are always very caring and friendly, and always make us feel welcomed. The home is always clean when I visit, they have also recently had a refurbishment, which looks brilliant. I am happy to leave knowing she is in good hands.
Mum moved here in April. Once she settled down, she loved it but it took her a couple of weeks. The carers are friendly, caring, down to earth and nothing is too much trouble. Activities are good and there is something going on most days. It is very clean and the meals are very good. The manager there is wonderful, caring and knows her residents. Keep it up everyone.
My mother has lived at the home for a year now although initially unsettled, she has since settled. I keep in regular contact with the home. The staff are very patient and caring and they have a lot of time for the residents. Nothing is too much trouble. The food is good and the activities are great. Keep up the good work.
I have been living here since November 2018 after trying another home. I have felt happy and comfortable since day one. All the staff are very caring and nothing is too much trouble. The rooms are comfortable and well decorated. Food A++.
The care provided is superb, the care staff are caring and happy in themselves which makes happy residents. I cannot fault anything in this care home.
My Aunty has been at Moorland’s for 3 years now and is still very happy there. The carers and staff are wonderful and can’t do enough.
My sister has been very happy living at Moorland House, she is like a new person who has had a new lease of life, staff are excellent, the food is excellent, very homely and welcoming.
I feel I can relax when I can't get to the home.
I know my Mam is well cared for.
I completely trust the men and women looking after my Mam.
Mam cannot do anything for herself, we rely heavily on these carers and Mam always looks great.
There is a very approachable manager who knows all her residents well.
They are just great people, who all love their jobs.
I have only been acquainted with this home since July but I was immediately impressed with the cleanliness of the rooms and by the helpfulness and compassion of the staff.
Mum went to Moorland House on the 4/7/17. She has been very happy there and thinks the food is very, very good. It is so good to see the change in her since she arrived. There is music, games, tea parties and carers around all the time. Nothing is too much trouble for the carers, they have put the real meaning of caring back into the world, with their cheerfulness, patience and understanding of the residents. The room is always spotless and when I go in before lunch, the food smells delicious. Well done all the staff, keep up the good work.
My mum was very happy here, in the short time she spent with you guys, you are truly a band of angels. My mum was so well cared for, she felt like part of a big family, she never had a bad word to say about anyone or anything, she loved the food!
The staff are very caring and my mother is well looked after. She is always clean, well fed and happy at this home.
My father was a resident of Moorland House from January 2016 to December 2016. My mother and I were always extremely impressed with the high level of care given at Moorland House by the carers. They were very kind and treated my father with such warmth and compassion. I cannot praise them highly enough. We also found them to be very efficient and treated my father with dignity at all times. I highly recommend this care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 20 Aug 2025
We are currently undergoing building works to add an additional 5 bedrooms to Moorland House. The works are currently set to be completed by Mid to late September. Each room...
There are no upcoming events for Moorland House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moorland House.
Meet the Team (1)

Lisa Wallace is the Home Manager at Moorland House and brings a calm, structured and compassionate approach to leadership. With a strong background in residential care, Lisa is committed to ensuring that every resident receives person-centred support in a safe, welcoming and professionally run environment.
Since taking on the role at Moorland House, Lisa has focused on strengthening team development, enhancing care standards and building positive relationships with residents and their families. She believes that consistency, communication and mutual respect form the foundation of high-quality care. Her leadership style is supportive yet accountable, ensuring that staff feel confident in their roles while maintaining clear professional standards.
Lisa is particularly passionate about creating a home that balances warmth with organisation. She understands that families place enormous trust in a care home when a loved one moves in, and she works hard to ensure that trust is earned every day through reliability, transparency and attention to detail.
As Lisa often says, “We at Moorland House are more than just a care home; we are family.” This belief underpins everything she and her team do. Under her management, Moorland House continues to develop as a close-knit community where residents are encouraged to maintain independence, enjoy meaningful activities and feel genuinely at home. Lisa’s focus remains simple and consistent: to provide safe, respectful and dignified care delivered by a confident and well-supported team.
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