Care Homes Owned by Merling Care Homes

I find the staff extreemly helpful, friendly and they do such a lot to make the residents and visitors comfortable. They help the residents to be as active as they are able to be by doing movement, craft, eating, reading etc. The management is wonderful especially the manager who encourages her staff in a friendly manner.

Mum's home on the Isle of Wight closed down unexpectedly leaving her future care in the hands of the Council. After a lot of backwards and forwards with phone calls not quite knowing where mum would end up, Lisa the manager came to our rescue and agreed to give mum a home. We couldn't have wished for a better outcome especially as most of the family live in the area. Lisa and her team have been absolute angels, with Lisa updating us by sending photos, videos and messages daily of what mum has been up to in her settling in period. After such a traumatic move day, mum seems to have settled into her new home so well and we couldn't be happier. Can't thank Lisa and her team enough for looking after our mum and cannot wait to visit.

Maralina and team have been very helpful from the start with information. They show they care by asking for back story, personal information and health issues. Staff always pleasant and helpful and from what I see they try to help residents engage in activities. Very happy with the service.

There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.

Moorland House have been fantastic at dealing with my mother who has dementia. Quite a few care homes wouldn't take her due to her needs but Moorland House have coped brilliantly with her. All the staff are friendly and welcoming. They cater to my mum's numerous demands for cake and ice cream! I feel she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.

The care for my father was excellent throughout his stay at the home. He was treated with kindness and dignity. His room was clean, calm and a peaceful space. We can't thank the staff enough for their care. They were kind and supportive throughout, and an enormous help in this extremely difficult time.

My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!

My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting with the staff.

My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her, including a lovely 101st birthday! Thank you, Moorland, Barton on Sea.

I visit Glebe House regularly and have done so since my mother became a resident in late 2022. I cannot praise the staff and management enough for the way they run the home and the care they provide for Mum and all the residents. I can just tell from Mum's responses that she is very happy with the care she receives at Glebe House. Another aspect which is quite reassuring is that she is always clean and has a smart appearance when I arrive. I encourage her to participate in the many activities that the staff arrange daily and weekly. When I visit I am always made to feel welcome and every task is carried out professionally, safely and securely especially when moving my mother to a place of privacy. I am always kept informed if there is a concern or health issue that requires local attention or GP advice. I would thoroughly recommend the standards set by this care home.

Dad has been here for a few months now and has settled very well with the help of all the wonderfully caring staff, his room is always lovely cosy and warm. Dad being away from home was hard for us all to accept, especially as he is the centre of our world, but knowing he is at Glebe House being care for so well makes it easier. The meals are lovely and dad has gained weight and looks really well. So a big thankyou from every one of us.

Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!

It is clear that they treat each resident as an individual, with so much care and attention to their specific needs. They always go above and beyond to make sure everyone feels comfortable, valued and loved. The activities, meals and overall environment are all thoughtfully designed to create a positive and stimulating experience for the residents. The peace of mind this care home has brought to our family is truly priceless.

Clean, caring home. Residents are well cared for. Home-cooked food. The staff are very good and attentive. We are made to feel very welcome when we visit. Always offer us a hot or cold drink when with our family member. As a family, we are happy he is able to live here and is being cared for properly.

Sadly mum passed away and all the staff could not do any more for mum or for us. They went way, way beyond in their care and respected Mum and us during the difficult time. A huge thank you.

I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the animals. A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.

I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.

Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video call meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.

'mates'. We as a family could not be happier with the care he is receiving.

Have a great relationship with the senior staff and management. Overall, we are very happy with the home and its facilities.