Care Homes Owned by Merling Care Homes in Hampshire

Mum's home on the Isle of Wight closed down unexpectedly leaving her future care in the hands of the Council. After a lot of backwards and forwards with phone calls not quite knowing where mum would end up, Lisa the manager came to our rescue and agreed to give mum a home. We couldn't have wished for a better outcome especially as most of the family live in the area. Lisa and her team have been absolute angels, with Lisa updating us by sending photos, videos and messages daily of what mum has been up to in her settling in period. After such a traumatic move day, mum seems to have settled into her new home so well and we couldn't be happier. Can't thank Lisa and her team enough for looking after our mum and cannot wait to visit.

There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.

Moorland House have been fantastic at dealing with my mother who has dementia. Quite a few care homes wouldn't take her due to her needs but Moorland House have coped brilliantly with her. All the staff are friendly and welcoming. They cater to my mum's numerous demands for cake and ice cream! I feel she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.

The care for my father was excellent throughout his stay at the home. He was treated with kindness and dignity. His room was clean, calm and a peaceful space. We can't thank the staff enough for their care. They were kind and supportive throughout, and an enormous help in this extremely difficult time.

My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!

My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting with the staff.

My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her, including a lovely 101st birthday! Thank you, Moorland, Barton on Sea.

Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!

I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the animals. A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.

I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.

Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video call meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.

'mates'. We as a family could not be happier with the care he is receiving.

Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is excellent with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.

Extremely good.

They have a lovely team looking after people.

This is my second experience of two different care homes for both parents. I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.

Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.

Thank you.

The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all enough.

They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.