Care Home Owned by Merling Care Homes in Hampshire

is ever too much trouble.
There's a lovely home from home family atmosphere and im pleased my nan is happy. I leave her knowing shes well taken care of and valued as an individual.

she is well looked after. The team are always there to discuss anything from medical matters and beyond. Highly recommended.

the staff.

a lovely 101st birthday! Thank you, Moorland, Barton on Sea.

A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.

where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.

meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.

In the other home, my brother was isolated and never socialised but at Moorlands he comes down for all his meals and sits with his
'mates'. We as a family could not be happier with the care he is receiving.

with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.

I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.

House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.

very desperate time.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.

advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.