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Care Home Owned by Merling Care Homes in Hampshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Merling Care Homes in Hampshire

Only the locations & reviews in Hampshire for Merling Care Homes are showing below.

View the details of all 2 locations (with 55 reviews) owned by Merling Care Homes

Merling Care Homes Locations in Hampshire (1)

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1 Care Home owned by Merling Care Homes in Hampshire
Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF 

9.4 38 reviews
"My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are…"   Read all 38 reviews
Location Type Care Home

Moorland House is situated in the scenic Barton-on-Sea, where a team of professional carers specialise in looking after the well-being, health and lifestyles of services users. All of the accommodation's 23 rooms are en-suite and Moorland House has… Read more about Moorland House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 23 Rooms from £1,050 / week

Merling Care Homes Reviews in Hampshire (38)

9.4

Merling Care Homes has a Group Review Score of 9.4 (9.434) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Merling Care Homes must have a Review Score.

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Review of

Moorland House

from I C (Cousin of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is happy and settled well in a very short period of time. Staff are friendly and nothing is too much trouble. Management are approachable and helpful and understand the residents well. The home smells clean and fresh and often a hive of activities with laughter. The food smells divine!
Reply from Lisa Wallace, Manager at Moorland House

Thank you so much for your kind words, we appreciate the feedback and look forward to welcoming you again on your next visit.

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Review of

Moorland House

from Donna K (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Moorland House for a while now, I find the home very welcoming when I arrive, the staff are always friendly and accommodating and will always answer any questions I might have. My friend looks very happy and well cared for, he always has a smile on his face when interacting with
the staff.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for such lovely feedback, we're please your friend is happy here at Moorland House and pleased to have you as part of our family

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Review of

Moorland House

from Beryl W (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was put into care after six weeks at Bournemouth hospital where at 100 she was deemed unable to go home alone. She settled in quickly at Moorland, treated with respect and a very caring staff. It was a relief to see her settled and happy. There is nothing they wouldn't do for her, including
a lovely 101st birthday! Thank you, Moorland, Barton on Sea.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for such lovely words, it was our absolute pleasure to have mum here, she was a real character. Please remember you're always welcome to visit if your passing for tea and slice of cake.

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Review of

Moorland House

from J S (Friend of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the staff's attitude to the residents. Treated with empathy and dignity. The cleaning is very impressive, chairs cleaned, floors washed, which is a daily occurrence. Most importantly, there was also fun!
Reply from Lisa Wallace, Manager at Moorland House

Thank you for such kind words, we're pleased you enjoyed your visit, we look forward to welcoming you again.

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Review of

Moorland House

from Ken B (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very glad that Mum is a resident in Moorland House. The staff are very caring and it's run by a wonderful director who goes above and beyond to make the residents happy and cared for. She organised activities most days to keep Mum happy, singing, playing games and favourite visits from the animals.
A hairdresser pays regular visits. Also has her nails painted. She has a cosy room with her personal things. Food is excellent. I am delighted that Mum is well looked after.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us and giving your feedback. We are pleased that Mum is a part of the Moorland House family, it's our absolute pleasure to support you all on this journey.

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Review of

Moorland House

from Robin B (Husband of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Moorland House Care Home to be very warm and comfortable and is made up of two lounges and a dining room for patients, the bedrooms are very nice with a toilet and washing facilities, wardrobes and dressing table and a comfortable bed. The food also is very good. They have a good-sized garden
where in the summer on warm days, patients can sit outside. I am very pleased that my wife is being looked after at Moorland House and she wouldn't be better anywhere else.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us; we value your thoughts immensely. It's our absolute pleasure to have your wife with us here at Moorland House, we look forward to many more happy times.

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Review of

Moorland House

from Janet M (Granddaughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Such lovely staff, so patient and so respectful of all the residents, they deserve a medal. The care manager goes above and beyond her job role to inform us of any changes with our nan who is 103. They helped organise our nan's birthday celebrations through COVID regulations and coordinated video call
meetings with all our family. Any requests for extra tea and sweet treats for my nan are always given to Nan without any questions. It's not the most upmarket care home but what it lacks in style it gains in old-value traditional caring and support.
Reply from Lisa Wallace, Manager at Moorland House

Thank you so much for taking the time to review us, Nan is an absolute pleasure to have. We look forward to seeing you again soon.

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Review of

Moorland House

from L G (Sister of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After moving my brother from another care home, Moorland House was so supportive of us as a family. He settled very quickly due to the support of the special manager and her team of great carers. I always feel very welcome, reassured and supported by the team. The home is such a lovely homely environment.
In the other home, my brother was isolated and never socialised but at Moorlands he comes down for all his meals and sits with his
'mates'. We as a family could not be happier with the care he is receiving.
Reply from Lisa Wallace, Manager at Moorland House

Thank you so much for taking the time to review us, we are so pleased you chose Moorland House to look after your brother - it's been our absolute pleasure to have you all a part of the Moorland House family. We look forward to many more shenanigans in the future.

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Review of

Moorland House

from S P (Wife of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Moorland House, especially the manager, for making my husband so warmly welcomed, settling him in and being cared for. It was a difficult decision for me to relinquish my role as his carer. The home is a happy place, very clean, with lots of activities. The food is excellent
with a varied menu, all freshly prepared. I really like the open door policy as it makes visiting easy.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for such lovely words, it's our absolute pleasure to help look after your husband, to enable you to return to being a wife foremost and firm friend of Moorland House, here's looking forward to many more years of fun and mischief!

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Review of

Moorland House

from Ron R (Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for taking the time to review us, we really appreciate your feedback.

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Review of

Moorland House

from R L (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff at Moorland to be caring, responsive and happy to discuss anything. Good humour is be found wherever possible. The home remains friendly whilst being immaculately clean. Every staff member is sensitive to the patient’s needs.
They have a lovely team looking after people.
Reply from Lisa Wallace, Manager at Moorland House

Thank you for such kind words and taking the time to review us, we value your feedback immensely.

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Review of

Moorland House

from Stephen L (Stepson of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under new ownership with a very caring team, very responsive to the needs of both residents and relatives. The manager is all you could ever wish for in the role. Lots of ongoing improvement initiatives and excellent communication.
This is my second experience of two different care homes for both parents.
I have no hesitation in recommending Moorland House Care Home and the team as they are experts at making sometimes difficult and stressful situations easy and manageable for both residents and relatives alike. Five-star.
Reply from Lisa Wallace, Manager at Moorland House

Dear Stephen,
Thank you so much for such kind words. It's been an absolute pleasure to have you as part of the Moorland House family, I am so pleased to hear that you are happy with the changes and share our vision.

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Review of

Moorland House

from Lynda B (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for making Mother’s Day lunch special for Mum and me. Your efforts were really appreciated. You sat us in a very sunny place with privacy. The food was beautifully cooked and very tasty.
Reply from Lisa Wallace, Manager at Moorland House

Dear Lynda,
Thank you so much for your lovely words, I am so pleased to hear you enjoyed lunch with Mum. You're most welcome to come again and again.

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Review of

Moorland House

from Fay J (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorland House was the perfect solution for respite care for mum. We found the care home to be very homely and comfortable. The home is kept extremely clean. We found the staff to be relaxed and calming, which was exactly the approach we needed over mum's fortnight, respite stay.
The staff at Moorland
House have a good understanding of dementia care, which is evident in every interaction.
We have no complaints whatsoever. Mum returned home happy and content.
Thank you.
Reply from Lisa Wallace, Manager at Moorland House

Dear Fay, thank you for taking the time to write such a lovely review. Having your mum stay with us was an absolute pleasure, and we hope to be of service again if you need us in the future!
Take care & Best Wishes.

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Review of

Moorland House

from Amanda A (Granddaughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team treated my grandmother with such care and respect. She was always dressed well and cared for in the best way. The staff kindly accommodated her needs when she could no longer manage to get upstairs and my grandma always said how lovely and plentiful the food was. Cannot thank them all enough.
Reply from Cherry Funnell, Manager at Moorland House

Dear Amanda, Thank you for taking the time to leave a review. The whole team misses your grandmother, she was a wonderful lady, we also miss seeing you and the family.
Kind regards from Moorland House team.

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Review of

Moorland House

from T A (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorland House helped us at a very difficult time with Mum, we needed emergency respite care which they provided to start with. We were greeted, Mum, me and my husband, with exceptional understanding and compassion and understanding of our situation by the manager which was such a relief during our
very desperate time.
The patience and caring attitude of the staff helped so much and it became very obvious to us we couldn't cope with her dementia with carers at home anymore.
Anyone who has been in this situation will understand how traumatic this is for the family.
The staff were reassuring and so kind and patient to both us and Mum. The room was large and comfortable with an ensuite and we were able to take Mum's things in such as her TV - all helping her to settle.
We are very grateful for all the help we got and how caring the staff were.
They were proficient at getting medical assistant as and when needed, which meant any treatment that was needed was prompt and any issue dealt with.
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Review of

Moorland House

from P K (Son-in-law of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Moorland House has recently been sold and is under new ownership. We were very happy with the care my father-in-law received, but as he, unfortunately, died just as the new owner took over we can't say the same about the way we have been treated since. Having initially agreed to refund fees paid in
advance, we had 5 weeks of extremely poor communications and trying to avoid a refund before having to send details of their obligation under consumer law to finally receive a partial refund.
Reply from Cherry Funnell, Acting Manager at Moorland House

Thank you very much for your recent review regarding your father-in-law's care while he was a resident in Moorland house. We are pleased to hear that you were very happy with the care provided.


As you rightly stated, and as you may appreciate, as a new owner I had to familiarise myself with my new care home and check all the accounts to ensure a satisfactory solution was provided to you. I am sorry it took longer than you expected to be resolved, however, I trust that the matter was settled.

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Review of

Moorland House

from L V (Friend of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend finds Moorland House very comfortable and friendly.
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Review of

Moorland House

from M B (Son of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and caring. Rooms and areas kept clean and tidy. Information is passed on to me when the doctor etc has visited.
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Review of

Moorland House

from Beverley L (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently resident and despite her initial reservations and resistance to join in and embrace, she has now settled nicely. This is due entirely to the dedication and patience of the staff who have treated her with dignity and as an individual the whole time. Credit is due to all the staff
at the home for their care and compassion.
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