The Broadway, Laleham, Staines-upon-Thames TW18 1SB
Group: Surrey Rest Homes Ltd
Person in charge: Marilena Pascal (Registered Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Stroke
Admission Information: Ages 50+.
Single Rooms: 22
Shared Rooms: 1
Rooms with ensuite WC: 19
Weekly Charges Guide: Personal Care Single £800 – £1200 Nursing Care Single £900 – £1500 (These prices are only a guideline, please contact Glebe House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Glebe House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Glebe House has a Review Score of 7.5 (7.500)
The Review Score of 7.5 (maximum of 10) for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Glebe House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.292 for Glebe House is calculated as follows: ( (9 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.292
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for Glebe House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by S G (Mother of Resident) on Thursday 20 April 2017. Relates to April 2017.
Nursing home is clean, friendly and helpful. Food is homemade, caring staff and rooms well appointed.
How likely would you be to recommend Glebe House? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Review submitted from a Website Submission by Peter H (Son of Resident) on Thursday 9 June 2016. Relates to June 2016.
If you are searching for a care home for your loved one in the Staines area, look no further than Glebe House. The Manager and her team not only offer the very highest standards of professional care, cleanliness and great fresh food, the whole team genuinely care for each resident and address their individual mental and emotional needs too. I relocated my mother to Glebe House from another much larger and grander care home in the area and am delighted I did so as the care and love she has experienced over the past four years has been outstanding.
How likely would you be to recommend Glebe House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Glebe House