Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF
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9.5 41 Reviews
  • Moorland House, New Milton
Moorland House is a residential care home located in Barton on Sea, Hampshire, just moments from the coastline. Set in peaceful seaside surroundings, the home provides a comfortable environment where residents can feel at home.

Part of the privately owned Merling Care Homes group since August 2022, Moorland House has benefited from significant investment in its facilities, leadership and team, strengthening its commitment to delivering high-quality, person-centred care.

Intentionally small in size, Moorland House ensures every resident feels known, safe and valued. The home provides 24-hour residential care and support, including short-term respite stays and long-term care for those who are no longer able to live independently. A dedicated team is available around the clock to provide consistent and compassionate support.

As this is the residents’ home, not simply a care setting, 24-hour visiting is welcomed, allowing family and friends to spend time together whenever it suits them. Moorland House is led by clear values centred on understanding, trust and respect, with a strong focus on creating a stable and supportive environment for every resident.
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Care Provided by Moorland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1125 – £1350

In addition to the 24-hour personal care, Moorland House provides the following services included in the fees:
•   Full board and lodging
•   All meals
•   Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
•   All heating and lighting
•   A full personal laundry service (excluding dry cleaning)
•   Entertainment
Exclusions for which additional charges may be made are:
•   Newspapers and magazines
•   Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
•   Chiropody / foot health treatment
•   Optician (free eye testing)
•   Dentist
•   Hairdressing

These prices are only a guideline, please contact Moorland House to find out the exact price for your requirements.

Contact Moorland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moorland House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Wallace (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.

Parking

  • Free car parking is available on site

Moorland House Reviews (41)

9.5

Moorland House has a Review Score of 9.5 (9.466) out of 10, based on 9 reviews in the last 2 years.
Over all time Moorland House has 41 reviews.

Overall Experience
  • 32
  • 8
  • 0
  • 0
  • 1
Date Published
  • 41
  • 4
  • 6
  • 9
  • 32
Reviewer Connection to Moorland House
  • 13
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Gemma J (Granddaughter of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my nan I'm always made welcome by staff. My nan always looked well after and there is always activities and entertainment on, that everyone enjoys. Moorlands feels a very 'homely home', they receive tasty home cooked meals which I have sampled as I often stay for lunch or supper.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Moorland House is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Moorland House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Lisa Wallace

Job Title: Registered Manger Joined: 2023

Lisa Wallace is the Home Manager at Moorland House and brings a calm, structured and compassionate approach to leadership. With a strong background in residential care, Lisa is committed to ensuring that every resident receives person-centred support in a safe, welcoming and professionally run environment.


Since taking on the role at Moorland House, Lisa has focused on strengthening team development, enhancing care standards and building positive relationships with residents and their families. She believes that consistency, communication and mutual respect form the foundation of high-quality care. Her leadership style is supportive yet accountable, ensuring that staff feel confident in their roles while maintaining clear professional standards.


Lisa is particularly passionate about creating a home that balances warmth with organisation. She understands that families place enormous trust in a care home when a loved one moves in, and she works hard to ensure that trust is earned every day through reliability, transparency and attention to detail.


As Lisa often says, “We at Moorland House are more than just a care home, we are family.” This belief underpins everything she and her team do. Under her management, Moorland House continues to develop as a close-knit community where residents are encouraged to maintain independence, enjoy meaningful activities and feel genuinely at home. Lisa’s focus remains simple and consistent: to provide safe, respectful and dignified care delivered by a confident and well-supported team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorland House to verify any information. View our terms and conditions. Moorland House has an Enhanced Service - more info.