Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton BH25 7HF
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9.7 41 Reviews
  • Moorland House, New Milton
Moorland House is situated in the scenic Barton-on-Sea, where a team of professional carers specialise in looking after the well-being, health and lifestyles of services users.

All of the accommodation's 23 rooms are en-suite and Moorland House has benefitted from complete refurbishment to achieve modern care standards throughout all elements of the service.

Staff value the independence of residents and maintain a flexible activities programme to suit hobbies and interests, as well as catering for specific dietary requirements.
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Care Provided by Moorland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1125 – £1350

In addition to the 24-hour personal care, Moorland House provides the following services included in the fees:
•   Full board and lodging
•   All meals
•   Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
•   All heating and lighting
•   A full personal laundry service (excluding dry cleaning)
•   Entertainment
Exclusions for which additional charges may be made are:
•   Newspapers and magazines
•   Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
•   Chiropody / foot health treatment
•   Optician (free eye testing)
•   Dentist
•   Hairdressing

These prices are only a guideline, please contact Moorland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Lisa Wallace (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.

Parking

  • Free car parking is available on site

Moorland House Reviews (41)

9.7

Moorland House has a Review Score of 9.7 (9.715) out of 10, based on 11 reviews in the last 2 years.
Over all time Moorland House has 41 reviews.

Overall Experience
  • 32
  • 8
  • 0
  • 0
  • 1
Date Published
  • 41
  • 6
  • 7
  • 11
  • 30
Reviewer Connection to Moorland House
  • 13
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Gemma J (Granddaughter of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my nan I'm always made welcome by staff. My nan always looked well after and there is always activities and entertainment on, that everyone enjoys. Moorlands feels a very 'homely home', they receive tasty home cooked meals which I have sampled as I often stay for lunch or supper.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Moorland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for Moorland House is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorland House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Lisa Wallace

Job Title: Registered Manger Joined: 2023

I came to Moorland House 6th February 2023


I started my career in adult social care back in 2000 working at a local nursing home starting off in the kitchen as the weekend tea girl, from then on it became obvious to me that I had found my calling in life.
I quickly transferred across to the caring side of things and never looked back. I have worked my way up to registered manager having completed my Diploma in health on social care level 5 in 2016.


I enjoy spending time with our residents and their families, getting to know them on a one to one basis, helping them integrate into care home life, believe it or not - it can be really fun! but also helping them navigate any trials and tribulations they maybe facing.


We at Moorland House are more than just a care home, we are family.

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