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Moorland House

20 Barton Court Avenue, Barton on Sea, New Milton, Hampshire BH25 7HF
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Moorland House, New Milton
Moorland House, New Milton
Moorland House, New Milton

Moorland House is a residential care home located in Barton on Sea, Hampshire, just moments from the coastline. Set in peaceful seaside surroundings, the home provides a comfortable environment where residents can feel at home.

Part of the privately owned Merling Care Homes group since August 2022, Moorland House has benefited from significant investment in its facilities, leadership and team, strengthening its commitment to delivering high-quality, person-centred care.

Intentionally small in size,...  

Care Provided by Moorland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,050 - £1,150£1,150 - £1,350
Residential Dementia Care£1,100 - £1,350£1,125 - £1,350
In addition to the 24-hour personal care, Moorland House provides the following services included in the fees:
• Full board and lodging
• All meals
• Beverages (tea, coffee, Horlicks, drinking chocolate) and fruit juices are provided at regular intervals and as requested.
• All heating and lighting
• A full personal laundry service (excluding dry cleaning)
• Entertainment
Exclusions for which additional charges may be made are:
• Newspapers and magazines
• Transport, e.g. taxis
Additional services for which charges are made by the individual practitioners are:
• Chiropody / foot health treatment
• Optician (free eye testing)
• Dentist

• Hairdressing

Contact Moorland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Wallace(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Single Rooms with ensuite Wet Room (28)

Visiting

  • Moorland House Welcomes Visitors at any time suitable to the visiting party. There is no specific times of visiting Hours.

Parking

  • Free car parking is available on site

Moorland House Reviews (42)

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9.6

Moorland House has a Review Score of 9.6 (9.566) out of 10, based on 8 reviews in the last 2 years. Over all time Moorland House has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Trevor H (Nephew of Resident) published on 26 January 2017 Submitted via Postal Card
Overall Experience

My aunt has been at Moorlands for the past six months. In this time she has been cared for with kindness and consideration. The staff show a genuine concern for her well-being and she is happy and content.

Facilities
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Review from Gemma J (Granddaughter of Resident) published on 29 March 2016 Submitted via Postal Card
Overall Experience

When I visit my nan I'm always made welcome by staff. My nan always looked well after and there is always activities and entertainment on, that everyone enjoys. Moorlands feels a very 'homely home', they receive tasty home cooked meals which I have sampled as I often stay for lunch or supper.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 20 Aug 2025

    We are currently undergoing building works to add an additional 5 bedrooms to Moorland House. The works are currently set to be completed by Mid to late September. Each room...

Upcoming Events

There are no upcoming events for Moorland House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Moorland House.

Meet the Team (1)

Lisa Wallace
Lisa WallaceJob Title:Registered MangerJoined: 2023

Lisa Wallace is the Home Manager at Moorland House and brings a calm, structured and compassionate approach to leadership. With a strong background in residential care, Lisa is committed to ensuring that every resident receives person-centred support in a safe, welcoming and professionally run environment.

Since taking on the role at Moorland House, Lisa has focused on strengthening team development, enhancing care standards and building positive relationships with residents and their families. She believes that consistency, communication and mutual respect form the foundation of high-quality care. Her leadership style is supportive yet accountable, ensuring that staff feel confident in their roles while maintaining clear professional standards.

Lisa is particularly passionate about creating a home that balances warmth with organisation. She understands that families place enormous trust in a care home when a loved one moves in, and she works hard to ensure that trust is earned every day through reliability, transparency and attention to detail.

As Lisa often says, “We at Moorland House are more than just a care home; we are family.” This belief underpins everything she and her team do. Under her management, Moorland House continues to develop as a close-knit community where residents are encouraged to maintain independence, enjoy meaningful activities and feel genuinely at home. Lisa’s focus remains simple and consistent: to provide safe, respectful and dignified care delivered by a confident and well-supported team.

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