Submit a Review for The Lodge Care Home
5 Broad Street, Hemel Hempstead, HP2 5BW
View full details of The Lodge Care HomeLatest Reviews for The Lodge Care Home
28 January 2026
My aunt has been resident at The Lodge in excess of 2 years. I have such confidence in the care my aunt receives that I am not anxious or worried if I am unable to visit frequently. My aunt can be difficult to deal with yet all members of staff, kitchen staff and cleaners included, sympathetically
and cheerfully manage to calm her.
The staff all appear to be well informed of my aunt's history. I feel they are genuinely interested. Housekeeping and cleanliness is also to a good standard.
14 January 2026
I am happy with all aspects of my mums care and would recommend this home to others looking for these services. It is a safe environment for elderly people who need around the clock assistance. Thanks
29 September 2025
Very happy. Excellent care, very attentive and patient staff. Mum has settled in well and we always feel welcome when we visit at any time of day.
22 September 2025
The care my mother in law receives at The Lodge is very good and has enjoyed helping in the garden. The staff are always cheerful and always happy to help and support with any problems. They take the time and care to ensure that she is happy and content which we are very happy with.
09 September 2025
My stepparent is well supported and cared for.
28 August 2025
I can't thank the lodge enough for the way they look after my dad. Nothing is too much for them. My dad has not looked better in a long time.
08 August 2025
I have done an in-depth review on another platform for a truly honest opinion.
I do not have enough characters to give an honest review in this space - I do not want any family to go through the trauma and anxiety we experienced.
Please note the last CQC review was in February 2022 - things have
obviously spiralled downhill since then - not that you should ever rely on CQC reports.
22 May 2025
The Lodge, Hemel Hempstead have been terrific for our father. Always friendly and caring, our father is very happy and loves all of the carers.
Excellent decision and choice of residence for the last 18 months.
14 May 2025
Overall view was satisfactory, but was disappointed that my husband was left sitting for most of the time either in chair or wheelchair. When we did the care plan it was written down he had to have feet elevated and to concentrate on his mobility. When I brought him home we had to go to the doctor
as his legs and feet were extremely swollen.
28 January 2025
My mother-in-law stayed here for a couple of months and we were so satisfied with the experience. She got the best care, loved the food and found the whole experience very rewarding. Thank you to the manager and all the team.
22 January 2025
My sister has settled very well during her first couple of months. She is drinking the regular liquids offered and improving her health. The home is warm and clean and the staff are attentive to resident needs. The bathrooms and toilets are always clean and well-stocked. Visitors are always made
welcome and offered drinks when the residents have them.
23 September 2024
My wife spent several days in respite care whilst I went into hospital. All the staff were most kind and dealt with her most sympathetically. She had happy memories when she left.
11 September 2024
We were lucky to find this care home for our parents in May 2024, both suffer from dementia. From start to finish all the staff were extremely helpful in what was a distressing time in accepting that our parents need 24/7 care. The care home provides a safe, clean, supportive and friendly
environment and an understanding about dementia. They are quick to respond to queries and keep us up to date. The family room is helpful for visits. Dealing with dementia takes a certain skill and patience which the care home has.
14 August 2024
I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was
left lying on a wet sheet!
13 August 2024
In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital,
welcome him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.
30 July 2024
Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and
thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.
21 May 2024
My mother needed to move into 24-hour care due to having a number of falls, together with increasing signs of dementia. She has been made welcome and has settled in well into her new environment. The activity support is excellent and she enjoyed outside trips.
The staff are kind, caring and
professional. The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.
12 April 2024
As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright
and we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.
19 March 2024
Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten.
You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.
05 March 2024
My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The
residents, not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.
Latest Reviews for The Lodge Care Home
28 January 2026
My aunt has been resident at The Lodge in excess of 2 years. I have such confidence in the care my aunt receives that I am not anxious or worried if I am unable to visit frequently. My aunt can be difficult to deal with yet all members of staff, kitchen staff and cleaners included, sympathetically
and cheerfully manage to calm her.
The staff all appear to be well informed of my aunt's history. I feel they are genuinely interested. Housekeeping and cleanliness is also to a good standard.
14 January 2026
I am happy with all aspects of my mums care and would recommend this home to others looking for these services. It is a safe environment for elderly people who need around the clock assistance. Thanks
29 September 2025
Very happy. Excellent care, very attentive and patient staff. Mum has settled in well and we always feel welcome when we visit at any time of day.
22 September 2025
The care my mother in law receives at The Lodge is very good and has enjoyed helping in the garden. The staff are always cheerful and always happy to help and support with any problems. They take the time and care to ensure that she is happy and content which we are very happy with.
09 September 2025
My stepparent is well supported and cared for.
28 August 2025
I can't thank the lodge enough for the way they look after my dad. Nothing is too much for them. My dad has not looked better in a long time.
08 August 2025
I have done an in-depth review on another platform for a truly honest opinion.
I do not have enough characters to give an honest review in this space - I do not want any family to go through the trauma and anxiety we experienced.
Please note the last CQC review was in February 2022 - things have
obviously spiralled downhill since then - not that you should ever rely on CQC reports.
22 May 2025
The Lodge, Hemel Hempstead have been terrific for our father. Always friendly and caring, our father is very happy and loves all of the carers.
Excellent decision and choice of residence for the last 18 months.
14 May 2025
Overall view was satisfactory, but was disappointed that my husband was left sitting for most of the time either in chair or wheelchair. When we did the care plan it was written down he had to have feet elevated and to concentrate on his mobility. When I brought him home we had to go to the doctor
as his legs and feet were extremely swollen.
28 January 2025
My mother-in-law stayed here for a couple of months and we were so satisfied with the experience. She got the best care, loved the food and found the whole experience very rewarding. Thank you to the manager and all the team.
22 January 2025
My sister has settled very well during her first couple of months. She is drinking the regular liquids offered and improving her health. The home is warm and clean and the staff are attentive to resident needs. The bathrooms and toilets are always clean and well-stocked. Visitors are always made
welcome and offered drinks when the residents have them.
23 September 2024
My wife spent several days in respite care whilst I went into hospital. All the staff were most kind and dealt with her most sympathetically. She had happy memories when she left.
11 September 2024
We were lucky to find this care home for our parents in May 2024, both suffer from dementia. From start to finish all the staff were extremely helpful in what was a distressing time in accepting that our parents need 24/7 care. The care home provides a safe, clean, supportive and friendly
environment and an understanding about dementia. They are quick to respond to queries and keep us up to date. The family room is helpful for visits. Dealing with dementia takes a certain skill and patience which the care home has.
14 August 2024
I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was
left lying on a wet sheet!
13 August 2024
In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital,
welcome him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.
30 July 2024
Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and
thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.
21 May 2024
My mother needed to move into 24-hour care due to having a number of falls, together with increasing signs of dementia. She has been made welcome and has settled in well into her new environment. The activity support is excellent and she enjoyed outside trips.
The staff are kind, caring and
professional. The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.
12 April 2024
As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright
and we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.
19 March 2024
Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten.
You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.
05 March 2024
My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The
residents, not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.