The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.
The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.
All bedrooms have en -suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.
Group: B&M Care Ltd
Person in charge: Lisa Pinner (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 45
Rooms with ensuite WC: 45
Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact The Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on The Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for The Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.679 for The Lodge is calculated as follows: ( (352 Excellents x 5) + (123 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 492 Ratings = 4.679
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Lodge is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Lodge has a Review Score of 9.7 (9.679) from 42 Reviews
Review submitted from a Postal Card by Avril F (Daughter of Resident) on Thursday 17 May 2018. Relates to April 2018.
The home is spotlessly clean, airy with lovely gardens. Food is excellent and all the staff are so caring and nice. The resident's rooms are clean and comfortable and I know my dad is being looked after well.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by M W (Nephew of Resident) on Friday 11 May 2018. Relates to April 2018.
I found all of the staff thoughtful and friendly and they all had time for you when dealing with them. I know my uncle appreciated the care he received.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Estelle D (Wife of Resident) on Friday 20 April 2018. Relates to March 2018.
I found the staff and administrators very caring and friendly. The staff are very pleasant and show great affection their patients. They also do a great job.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Rita W (Respite Resident) on Thursday 12 April 2018. Relates to March 2018.
Friendly welcoming atmosphere. Care staff all very caring and helpful. Good choice of food with individual tastes catered for. The manager was very efficient eg. arranging delivery of aids for the home in preparation for discharge. The lounge set aside for step down clients worked very well although a quiet room away from the TV would have been useful, also for professional visitors to report client confidentially.
How likely would you be to recommend The Lodge? Likely
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Review submitted from a Postal Card by Margaret F (Friend of Resident) on Thursday 1 March 2018. Relates to February 2018.
We have found the home to give excellent care to our friend. The staff are very friendly and nothing seems to be too much trouble. The home is well maintained and her room is very light and modern. It always seems very clean. We are pleased that our friend is being so well looked after.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Jill M (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
My mother was at The Lodge for 2 1/2 years, the staff were absolutely amazing. They gave my mum superb care and affection. I would recommend the home to all.
Mum was loved by many at the home and their upset showed how much they cared. I couldn't have asked for more.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by L L (Granddaughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
Thank you to all the staff for caring for my Nan. You did a better job than we could have ever done. We all know she wasn't the 'jollyest' but you made her all welcome and you weren't strict so that she could trust you when no visitors were there for her. I just want to say 'thank you'. No one could have done a better job than you. Again, if I could, I would recommend everyone to go there.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by E R (Wife of Resident) on Thursday 30 November 2017. Relates to November 2017.
We have been very satisfied with this home since my husband went to them in September 2015.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Paul F (Relative of Resident) on Monday 27 November 2017. Relates to November 2017.
Choosing a care home for a relative can be a daunting task but the moment I encountered The Lodge and B&M Care, I felt confident and relaxed. Having used B&M Care on two previous occasions for other relatives, I have always found their service, staff and facilities to be excellent.
I simply would not bother looking elsewhere.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by M B (Son of Resident) on Tuesday 21 November 2017. Relates to November 2017.
Pleasant surroundings with 24hour accessibility. Staff seem very attentive and keen to improve the care of individuals who may need more help as their stay at The Lodge goes on.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Christine G (Daughter of Resident) on Friday 10 November 2017. Relates to November 2017.
Dad is always clean, shaved and happy when we see him. His clothing is always clean and tidy and he has his hair and nails cut regularly. He is always complimentary of the staff at The Lodge. He enjoys the food and having a choice of menu each day. The care he receives at The Lodge is excellent. Staff, although busy, always have time for the residents. Nothing is too much bother for them when helping residents and their families. We are so glad that Dad is so well cared for as it means so much to us as we live such a long way away.
Thank you to everyone at The Lodge you are all wonderful.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by M B (Wife of Resident) on Friday 22 September 2017. Relates to September 2017.
Very clean, does not smell. Management efficient, kind, caring and obliging. All staff are wonderful.
How likely would you be to recommend The Lodge? Likely
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Review submitted from a Postal Card by Ronald B (Respite Resident) on Monday 18 September 2017. Relates to September 2017.
My stay here was very satisfactory. Food was excellent. Staff very helpful.
Want to come back.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Deimante R (Friend of Resident) on Wednesday 10 May 2017. Relates to April 2017.
I am a family friend of the resident who I was visiting every day or even twice a day. The staff were very friendly and helpful all the time and always found my friend very happy here.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Lily H (Wife of Resident) on Tuesday 2 May 2017. Relates to April 2017.
As a family, we were very anxious when my husband was admitted. Would they take good enough care of a dear one? We did not fear, and with myself visiting daily, I soon came to know of the care and compassion already administered at The Lodge. Staff were kind and professional in their duties. We could not have asked for better care and compassion to myself during the last few weeks and we were very supported. The Lodge is a truly outstanding care home and we will be forever grateful.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by A R B (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My mother has been resident at The Lodge for 6 weeks. On all of my visits to see her, the staff are always kind, courteous and all seem to enjoy what they are doing.
This creates a friendly atmosphere and I am confident that my mother is well looked after.
I would like to extend my sincere thanks to the staff and management for all their help and kindness.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Mette B (Daughter of Resident) on Tuesday 21 March 2017. Relates to March 2017.
The review was to discuss my mother's needs as they have changed somewhat.
Our concerns and feelings were listened to and dealt with in a very professional manager. Felt we were listened to.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by N M (Resident) on Monday 20 March 2017. Relates to March 2017.
I have stayed at this home for short periods while my family are on holiday. The home is very comfortable and well furnished. The staff are very friendly and perform their duties with much care and attention to the residents.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by D H (Father-in-law of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Have been to see my 94-year-old uncle in another home many times. It always smells nasty. It is not anywhere near as good as The Lodge, in every way.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Pauline G (Friend of Resident) on Friday 10 February 2017. Relates to January 2017.
I have visited my friend (someone I used to work with some year ago) at The Lodge several times. The staff are very friendly and helpful and my friend always looks clean and well cared for. He had a stroke about 9 months ago and is unable to speak, but the staff always appears patient with him and include him in conversations. My friend seems very happy at the home and relays that he is happy to be there. He is well looked after and enjoys the food and has enough to eat.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Diana S (Friend of Resident) on Wednesday 1 February 2017. Relates to January 2017.
My first visit was very impressive, friendly, made you at ease and welcome. Residents were all clean, happy and well looked after. I won't put my name down yet! but a very nice place, I would recommend.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by C H (Daughter of Resident) on Monday 16 January 2017. Relates to January 2017.
My mother has lived at The Lodge for 16 months and the care she receives is outstanding. The staff are very dedicated and every resident is treated with respect and their dignity is paramount, and to this end, The Lodge is a happy home. The residents are well fed, the home is very clean and tidy with no smells, which is very important.
I feel The Lodge is managed extremely well and I could not have found a nicer home for my mother.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Valerie H (Friend of Resident) on Thursday 12 January 2017. Relates to December 2016.
I have always found the staff most friendly and very hard working.
The home is always spotlessly clean.
How likely would you be to recommend The Lodge? Likely
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Review submitted from a Postal Card by Carol OH (Daughter-in-law of Resident) on Thursday 12 January 2017. Relates to December 2016.
I was greeted by very friendly staff who explained how to sign in. Another member of staff took me to my Mother-in-law and during our walk chatted to me about my Mother-in-law. It was obvious from our conversation that he had taken the time to get to know her. During my visit, I was made to feel very welcome, offered a drink and had a very pleasant visit. The Lodge has a calm and friendly atmosphere and I would most definitely recommend the home to friends and family.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Margaret R (Daughter of Resident) on Wednesday 11 January 2017. Relates to January 2017.
The staff really care about the residents and look after them in a gentle manner. The home has a friendly and welcoming atmosphere. I live away from the area and I am happy that the home contact me quickly should the need arise and they always come back to a message or e-mail contact I have left. The home is efficiently run in a really caring manner.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Eric S (Resident) on Friday 6 January 2017. Relates to December 2016.
Dad has gradually got used to living in the care home, and now says it is his home. He is settled and happy. Dad says all the staff are marvellous.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Ian P (Resident) on Thursday 5 January 2017. Relates to November 2016.
Enjoyed my stay at The Lodge, surprisingly good. Food was good and many choices were offered. Staff were good and made my stay very welcome.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by N B (Resident) on Wednesday 4 January 2017. Relates to December 2016.
Staff very good. Food is good, but not always my taste. Very happy with the room. Enjoy morning in the Edinburgh Lounge.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Karen B (Granddaughter of Resident) on Thursday 29 December 2016. Relates to December 2016.
My Gran has lived in The Lodge since 2010. In the years she has lived there, I have been very happy with the care she has received. The staff are kind, professional and efficient. Most staff know me and greet me by name. They have an 'open door' visiting policy, so I can visit Gran whenever I like. The Lodge feels homey and cosy. Gran is over 100 now, and they have managed her various health needs very well. I and my family have peace of mind knowing that Gran is safe and well-looked after.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Pauline (Daughter of Resident) on Wednesday 21 December 2016. Relates to December 2016.
My mum has been at The Lodge for over 3 years now and I have nothing but praise for all the staff. I know my mum is safe and well looked after - the staff are so caring and nothing is too much trouble for them. They listen and act immediately on any concerns/suggestions I have in making mum happy and comfortable.
There are lots of activities held at The Lodge and friends/families can join in too. It's lovely to do these things with my mum and we both had a brilliant time in the Summer at the Summer Fair.
I would definitely recommend The Lodge.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Sandra A (Friend of Resident) on Tuesday 6 December 2016. Relates to November 2016.
My friend has been in the home quite a while and has been very well looked after in all of her needs no complaints at all an excellent facility.
How likely would you be to recommend The Lodge? Likely
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Review submitted from a Postal Card by Brenda H (Daughter-in-law of Resident) on Tuesday 6 December 2016. Relates to June 2016.
The home is extremely welcoming. A cheery hello greets you after you close the front door - eventually always using your name. The staff make it their business to know you and the new resident quickly. The rooms are clean and bright and the individual amenities are clean and hygienic. The common rooms have TV, easy chairs, coffee tables and tea, coffee and juice available to all. Staff are always there to keep a caring, helping hand. The dining areas are family arranged. Tables and chairs for 4. The excellent food The Lodge prepared was wonderful. Although in town, the owners have used every outdoor space to make different kinds of small gardens for the residents use. Nursing care is available every day. Although I now live too far away to visit regularly, I phone each week, I am always greeted as if there in person and told exactly how my relative is. A wonderful experience for residents and visitors.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Gemma P (Granddaughter of Resident) on Monday 5 December 2016. Relates to November 2016.
We would like to say a massive thank you for all of your hard work and dedication looking after my nan. I love the remembrance display around the home.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Sally (Husband of Resident) on Wednesday 30 November 2016. Relates to November 2016.
My wife was respected, stimulated, cherished and loved.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Ann (Daughter of Resident) on Friday 18 November 2016. Relates to November 2016.
Mum stayed at the Lodge from April until her death at the beginning of November.
From the time she arrived, the staff could not have been more kind and considerate. Mum was encouraged to join in social activities and outings organised by Tony and we are sure that this contributed to her feeling of contentment. When she became less active the staff still showed great care, concern and compassion.
As visitors, we were always made very welcome and it was nice to know that the manager and staff were always able instantly to bring us up to date with how she was faring.
Mum had a very happy stay and a comfortable and peaceful end.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Jan (Daughter of Resident) on Tuesday 8 November 2016. Relates to October 2016.
My mother is a happier, content, person which I felt was not what she was when being looked and cared for by her daughters. I no longer see her frustrated and unhappy. When I visit she is happy and content - I am sure this is not so all the time but I do not see it - I feel my real mother is back, who is happy and delighted to see me but it's okay for me to leave. The staff have always been positive and helpful and kind. Many, many thanks.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by William (Husband of Resident) on Thursday 29 September 2016. Relates to September 2016.
Very warm, welcoming atmosphere. Tone set by the manager who is very approachable and helpful. Site is on 4 floors and not easy to manage; some rooms have access to small (4steps) flights of stairs. This is a concern when residents have problems with balance and falling.
How likely would you be to recommend The Lodge? Likely
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Review submitted from a Postal Card by Louise (Doctor Nurse) on Thursday 15 September 2016. Relates to August 2016.
Extremely supportive staff. Efficient and very caring. Happy atmosphere. Management very genuine and supportive. Listened to requests, acted swiftly and fed back promptly. Wonderful team.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Carita H (Wife of Resident) on Friday 26 August 2016. Relates to August 2016.
Wonderful staff and manager kind, sweet and totally dedicated. Room pleasant. My husband was in for 9 nights. I should think this marks as one of the best in Hemel Hampstead.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Postal Card by Raymond M (Friend of Resident) on Tuesday 16 August 2016. Relates to August 2016.
On visiting my friend he had nothing but praise for the ambience, food, room and politeness and helpful staff. (The boxes I've not ticked is because I did not experience).
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Isobel M (Daughter of Resident) on Friday 15 July 2016. Relates to July 2016.
I looked at 5 care homes when choosing a respite placement for my father. I was impressed by the management of The Lodge and that they have several members of staff who have worked there for many years, which I felt was a good sign as many places seem to have difficulty retaining staff. Whenever I have visited, there has been an air of calm unlike other homes which felt quite chaotic. On the day dad arrived, it was clear that all the staff were aware that dad was a new resident and greeted him by name. Dad requires a gluten free diet and on the first day I met the cook who showed me the gluten free products she had purchased and gave me the opportunity to discuss dad's requirements. Dad is still able bodied and the activities coordinator has taken dad out for walks to keep him active. Dad seems settled and happy and not displaying any anxiety which seemed to be a feature of his behaviour at home, I've been really impressed by The Lodge.
How likely would you be to recommend The Lodge? Extremely Likely
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Review submitted from a Website Submission by Deb L (Daughter of Resident) on Monday 18 April 2016. Relates to April 2016.
Mum had been in hospital for 5 months! I was told she had late stage vascular dementia, that she would not get better only worse! I was told she could no longer live on her own and I would have to consider a care home as she would need 24 hour care! then I got a call from The Lodge. I spoke to a very lovely lady (the manager) who told me they were going to assess mum with a view to her going to live at the Lodge. The assessment went very well and mum was moved to the Lodge that Friday morning. Mum has been at the lodge just over 1 week and I am amazed to see she is smiling laughing she knows who I am. She is walking and trying to talk, feeding herself and holding her own drink. This would not have happened with out the love and support given to my mum by all the staff at the Lodge, they are amazing people! They have spent lots of time with mum encouraging her to do things for herself. I highly recommend the Lodge care home and cant thank them enough for what they are doing.
How likely would you be to recommend The Lodge? Extremely Likely
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
5 Bed Vacancies
posted 15 May 2018
Private and Local Authority Residential and Low Needs Dementia