The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.5 121 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.
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Care Provided by The Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300
The price(s) shown are provided by the care home. Contact The Lodge Care Home for full pricing details and T&Cs.

Contact The Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

The Lodge Care Home Reviews (121)

9.5

The Lodge Care Home has a Review Score of 9.5 (9.475) out of 10, based on 29 reviews in the last 2 years.
Over all time The Lodge Care Home has 121 reviews.

Overall Experience
  • 89
  • 27
  • 3
  • 1
  • 1
Date Published
  • 121
  • 19
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  • 29
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Reviewer Connection to The Lodge Care Home
  • 30
  • 17
  • 14
  • 11
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
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Total of 121, showing 1-20
Review from Margaret M (Sister-in-law of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister in law this afternoon. She was leaving lunch and told me how good the food is and how she enjoys it. Another resident join us and they both were relaxed and happy. They both looked well cared for. My sister-in-law was pleased to see me but showed no distress or anxiety at being left
behind.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for sharing your visit. It's lovely to hear that your sister-in-law was relaxed, happy, and enjoying her lunch. Seeing both residents well cared for and comfortable is very reassuring. We appreciate your positive feedback across the facilities, staff, and overall care - it means a great deal.
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Review from A R (Daughter of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with The Lodge Care Home and feel mum is in good hands. We can't fault the care mum gets also all the staff are very friendly and capable and always give us a cheerful welcome when we visit.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you so much for your lovely feedback. We are delighted to hear that your mum feels well cared for and that our team's friendliness and support make your visits positive. You kind words mean a great to all of us at The Lodge Care home. Thank you
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Review from Robert K (Son of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is contented and happy in the care home. He enjoys talking to the staff and they look after him and the care is excellent. He enjoys the food and the varied menu. Loves the trifle and ice cream.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for you kind feedback. We're delighted to hear your dad is happy, enjoying the conversations with staff, and loving the food. It means a lot to us to know he feels well cared for
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Review from S G (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have done their utmost to help mum settle in after years of living by herself. They have quickly learned her likes and dislikes which has helped greatly. Her room is kept clean and tidy and is always comfortable. The occasional laundry mishap but that is usually quickly resolved. Overall
very happy with the care mum receives.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for your feedback. We're glad your mum is settling in well and that the team's support has helped. We appreciate your understanding about the occasional laundry hiccup and are pleased to hear you're happy with her care
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Review from J H (Stepson of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcome and caring for my stepmother.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you so much for your kind words. We're delighted to hear that your stepmother always feels welcome and well cared for. It's a privilege to support her.
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Review from John G (Brother of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. The Lodge has the most wonderful and helpful staff. My sister is very happy here and that makes me happy.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review. It is lovely to hear your sister has settled well at The Lodge and that you are very happy with the service we provide. I will ensure that this is shared with the team.
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Review from Karen G (Sister-in-law of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy I chose this home for my sister in law. Excellent staff and service and very caring.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review. We are all pleased that you chose The Lodge and are happy with the service we provided
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Review from Catherine W (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has received has been brilliant. The staff are so kind and considerant toward him and family. The care home provide everything to help him live a wonderful life.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeWe truly appreciate you taking the time to share this. Our team is dedicated to providing compassionate care, person centred care, and its wonderful to know your Dad is thriving. Your feedback means a lot to us.
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Review from D M (Husband of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased. My wife seems happy and content and well looked after. Improved that on my first visit after she went in all the staff know name.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review. We are pleased to hear that your wife is happy and content and that you are happy with the service we provide
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Review from D H (Daughter-in-law of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law on going care from The Lodge staff makes her feel included in her care she receives daily. As a family we are happy that she is encouraged to try different activities and taken out on trips with other residents. All staff a cheery hello whenever we visit and are always happy to stop
and help with any problems and reassure the family.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for you taking the time to complete a review. We are pleased that your mother in law feels included and that everyone is happy with the service.
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Review from S S (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum in law feels very settled in and happy in her room at The Lodge now, they have been very kind making her feel like its home putting up her pictures and personal belongings. The staff are always helpful and kind and there for a friendly chat with the residents and their relatives. Always clean
and tidy.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you very much for your lovely review. We're delighted to hear that your mother in law feels settled and at home at The Lodge. Our team take great pride in creating a welcoming, comfortable environment, and it means a lot to know their care and kindness are felt. Thank you very much for taking the time to complete a review and your kind words
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Review from Deborah B (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for almost 9 years. She ahs been very happy here due to the care and kindness and positivity of staff and other residents. She has always been treated with warmth and dignity. The carers are friendly and approachable. Management staff keep us informed and updated and
help us to understand the different stages of our mum's dementia.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for your lovely review. We're so pleased your mum has felt happy and well cared for over the past nine years. Our team truly values your kind words about their support and communication. It's a privilege to care for your mum and support your family.
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Review from Nick F (Son of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always well cared for, clean and well dressed. The carers have a very good, personal, rapport with both mum and my wife and I. I am always kept informed of any information relating to my mothers care and am consulted when decisions need to be made. The social media group is often updated
showing all the activities that the residents have been involved in. Her room is clear and tidy and clothes are clean. The staff here are friendly and very helpful. Mum is happy here.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you so much for your wonderful feedback. It means a great deal to our whole team. We're delighted to hear that your mum feels happy, comfortable and well cared for, and that you feel informed and supported too. Building personal relationships with residents and their families is incredibly important to us, so your comments truly reinforce why we do what we do
Thank you again for taking the time to share your experiences- it is greatly appreciated and I will share your comments with the rest of the team.
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Review from P D (Sister of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everythink I seen is run to refection staff are delightful to speak to everthink a ok.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review for us. The team really appreciate your review of 5 stars as well.
We are pleased that you are happy with the service we provide and will share this with the team.
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Review from Carol H (Sister-in-law of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very approachable and always answer my questions about my sister in law, and general health.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to complete a review. To get 5 stars in all areas really means a lot to the team.
We are pleased that you are happy with the service we provide.
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Review from Suzie P (Daughter-in-law of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our thanks to the entire team at The Lodge for the care, dignity and attention they have given to Joan, who has not always been the easiest woman to deal with. Special thanks to Lisa, Jo, Leah, Kylie, Chloe, Cathy, Nova, Elaine & Kelly who have shown such positivity, support
and kindness throughout the 2 years that Joan has been a resident. On our many visits to The Lodge we were always welcomed with a smile and, as a family, we have received regular updates to keep us informed on all aspects of Joan's well being.. The care workers (too many to name) and kitchen staff also deserve our thanks for making Joan's stay as homely and warm as possible. It has been a lovely place for her to spend the final years of her life.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you so much for your review. We're delighted that you were happy with the service we provided. Your kind words mean a lot to us, and we'll make sure the team sees them. We really do appreciate it
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Review from J M (Respite Resident) assisted by family/friend published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On respite - March 2 weeks - wonderful happy time - asked to be moved - people screaming out early in morning. Moving in room 40 - next to secure door to dementia wing!
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for taking the time to leave a review. We are delighted to hear that you enjoyed your two week respite stay at The Lodge in March, and were pleased that our team were able to accommodate your room move to Room 40.

We are always happy to stay in touch and would be glad to welcome you back to The Lodge for any future stays you may require.
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Review from Linda W (Niece of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been resident at The Lodge in excess of 2 years. I have such confidence in the care my aunt receives that I am not anxious or worried if I am unable to visit frequently. My aunt can be difficult to deal with yet all members of staff, kitchen staff and cleaners included, sympathetically and
cheerfully manage to calm her.
The staff all appear to be well informed of my aunt's history. I feel they are genuinely interested. Housekeeping and cleanliness is also to a good standard.
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you for your review and kind words. It's wonderful to hear that you are happy with the service and care we provide to your Aunt at The Lodge. I will share your comments with the staff
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Review from Neal S (Son of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with all aspects of my mums care and would recommend this home to others looking for these services. It is a safe environment for elderly people who need around the clock assistance. Thanks
Reply from Lisa Pinner, Home Manager at The Lodge Care HomeThank you so much for your thoughtful review. We're delighted to hear that you had a great experience and would recommend us. Your feedback truly means a lot, and I'll make sure to share your comments with the team.
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Review from A S (Son of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Excellent care, very attentive and patient staff. Mum has settled in well and we always feel welcome when we visit at any time of day.
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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.475 for The Lodge Care Home is calculated as follows: ( (224 Excellents x 5) + (84 Goods x 4) + (19 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 343 Ratings = 4.475
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 15 Jun 2026

Private and Local Authority Residential and Low Needs Dementia

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Awards / Recognitions (3)

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

Frequently Asked Questions about The Lodge Care Home

What types of Care is The Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at The Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Lodge Care Home to the centre of Hemel Hempstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lodge Care Home to verify any information. View our terms and conditions. The Lodge Care Home has an Enhanced Service - more info.