The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.6 103 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

The Lodge Care Home Reviews (103)

Total of 103, showing 1-20
9.6

The Lodge Care Home has a Review Score of 9.6 (9.555) out of 10, based on 29 reviews in the last 2 years. Over all time The Lodge Care Home has 103 reviews.

Overall Experience

  • 75
  • 23
  • 3
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  • 1

Date Published

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Review from Julie G (Daughter of Resident) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have done an in-depth review on another platform for a truly honest opinion.
I do not have enough characters to give an honest review in this space - I do not want any family to go through the trauma and anxiety we experienced.
Please note the last CQC review was in February 2022 - things have
obviously spiralled downhill since then - not that you should ever rely on CQC reports.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for your feedback. We acknowledge your concerns and apologise that you felt that your mum had a poor experience during her respite stay at The Lodge at the beginning of 2025.We are committed to providing person - centred care to our residents and can assure you that your specific concerns have been investigated and addressed as appropriate

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Review from Nicholas B (Partner of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge, Hemel Hempstead have been terrific for our father. Always friendly and caring, our father is very happy and loves all of the carers.
Excellent decision and choice of residence for the last 18 months.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. We do appreciate this. We are pleased to hear that you are happy with all the services we provide. It a pleasure to look after your father. I will share your kind words with the team.

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Review from E W (Wife of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall view was satisfactory, but was disappointed that my husband was left sitting for most of the time either in chair or wheelchair. When we did the care plan it was written down he had to have feet elevated and to concentrate on his mobility. When I brought him home we had to go to the doctor as
his legs and feet were extremely swollen.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to submit your review of your stay at The Lodge. We appreciate your feedback and are sorry to hear that your experience was not as positive as we strive for. It was a pleasure speaking with you today, and please know that we value your input. We will be discussing your comments with our team to ensure we continue to improve our services. Your insights are important to us, and we hope to provide a better experience in the future.

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Review from Margarita S (Son-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed here for a couple of months and we were so satisfied with the experience. She got the best care, loved the food and found the whole experience very rewarding. Thank you to the manager and all the team.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to complete a review for The Lodge. That is what we aim for, that someone really enjoys the experience of staying at The Lodge. It was a pleasure to look after your mother-in-law. We hope to see her again for another stay with us.

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Review from P G (Sister of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled very well during her first couple of months. She is drinking the regular liquids offered and improving her health. The home is warm and clean and the staff are attentive to resident needs. The bathrooms and toilets are always clean and well-stocked. Visitors are always made welcome
and offered drinks when the residents have them.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to send The Lodge a review. I am so pleased to hear that your sister has settled in well. It is lovely to hear positive feedback like this and I will share the review with the staffing team at The Lodge.

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Review from David M (Husband of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent several days in respite care whilst I went into hospital. All the staff were most kind and dealt with her most sympathetically. She had happy memories when she left.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. We are pleased to hear your wife had an enjoyable stay with us and gave you reassurance whilst you were in hospital. Please do come back to see us whenever you both wish. Our door is always open and would love to see you both again.

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Review from Robert P (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to find this care home for our parents in May 2024, both suffer from dementia. From start to finish all the staff were extremely helpful in what was a distressing time in accepting that our parents need 24/7 care. The care home provides a safe, clean, supportive and friendly environment
and an understanding about dementia. They are quick to respond to queries and keep us up to date. The family room is helpful for visits. Dealing with dementia takes a certain skill and patience which the care home has.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

We really appreciate you taking the time to write a review. It is reassuring to hear that you are happy we are providing a clean, safe and supportive environment for your mother and father. I will share and pass on your kind comments to all staff.

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Review from Maryse G (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am basing this review on my visit to the care home today and with an issue last week which has made me feel very disappointed with The Lodge. My mother was left on the bed with food spilling out of her mouth onto her nightdress after she fell asleep. My mother has dementia. Last week my mother was
left lying on a wet sheet!

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

The Lodge Care Home takes the concerns raised very seriously and a full and thorough investigation has already been completed. Prompt action was taken and the necessary disciplinary process has been followed. Action plans, lessons learned and further training has been shared with the staff team.

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Review from Jan O (Niece of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the year or so that my uncle has been a resident, we, as a family, have been able to relax knowing he is being well cared for by all the staff who genuinely care for his physical and mental well-being. They are all so friendly and helpful, and on his return from a short stay in the hospital, welcome
him back with genuine warmth, this goes for management too, taking the time and trouble to make sure he settled in and had all he needed.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family you are happy with the service we provide and that your uncle is well looked after. Thank you for your kind words, and I will ensure I share your positive comments with the staff.

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Review from D W (Niece of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very happy with the care and support given to my uncle, who is now in his second year at The Lodge. In particular, staff are kind and caring. The food is good. Access to medical support (GP, district nurse) is relatively swift, and communication with us, as next of kin, is prompt and
thorough. Staff are friendly, welcoming and understanding. There is a family atmosphere, which my uncle really appreciates.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. We are pleased to hear that as a family are happy with the service we provide as well as your uncle. It is lovely to hear that you feel the staff are kind and caring and understand your uncle's needs. Great to hear that professionals respond promptly. We are happy to hear that at The Lodge it feels like a family atmosphere, which is what we want for people in our care and those involved with life at The Lodge. I will feedback to the staff on your kind words. Thank you.

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Review from J P (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to move into 24-hour care due to having a number of falls, together with increasing signs of dementia. She has been made welcome and has settled in well into her new environment. The activity support is excellent and she enjoyed outside trips.
The staff are kind, caring and professional.
The management team is very supportive and I really appreciate the communication they provide - they respond quickly to my questions or concerns, liaise with outside organisations and give me a lot of confidence that they are on top of everything.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to complete a review. I am so pleased to hear that your mum has settled into the new environment at The Lodge. It is good to hear that you are pleased with the service we provide and that we do keep up good prompt communications with you too. I will share with the staff your positive comments. Thank you.

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Review from O D (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I visited The Lodge, I knew it was the place I wanted Mum to be. She has been a resident since Dec 23 and we can't find fault in the care and attention she has received. It's been wonderful to experience peace of mind knowing she is well looked after. The environment is clean and bright and
we always enjoy our visits. All the staff are friendly and take time to chat and get to know us. A special mention for all the excellent activities to keep the residents occupied and engaged. If we had known that taking Mum into residential care would be like this, I'm sure we would have been able to tackle this tricky step so much sooner. Thank you to all at The Lodge.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. We are so pleased that coming into The Lodge has been a positive experience and you are reassured that your Mum is well looked after. It is our pleasure to look after your Mum. I will ensure that I pass across your lovely comments to all the staff with regards to care received and engagement and activities.

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Review from Steve H (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at The Lodge Care Home. You all have been fantastic with my dad. Yes, he can be grumpy, can’t we all but you are there to pick him up and you all do. From the front desk to all care nurses, the chefs, managers, maintenance and anyone else who I may have forgotten.
You all deserve to be mentioned. Well done all and keep up the good work, I could not recommend The Lodge Care Home any higher than I am now. Great location, and great staff and the food must be decent as dad has put on a little weight! Excellent stuff, you should all be proud of what you are doing, looking after the elderly! See you soon.

Reply from Chloe Myers, Deputy Manager at The Lodge Care Home

Thank you for taking the time to complete a review. It's lovely to hear that you are pleased with the services we are providing. I will share your kind words with the team.

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Review from John F (Husband of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only qualification for writing this review is that I tried to look after my wife for 2 years or more as her dementia progressed until she went into The Lodge. I do think well of The Lodge and I'm very grateful for the way they do their job. All the staff seem to be fond of the residents. The residents,
not only my wife seem to be well looked after. One could wish there were more staff but there probably are enough.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you John for taking the time to do a review. I am pleased to hear that you feel your wife and the residents at The Lodge are well looked after.
It is good to hear that you are pleased with the services provided. I will share with all the staff your kind words.

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Review from L W (Niece of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In November 2022 I took a confused, anxious 88-year-old lady to The Lodge Care Home. The lady was my aunt. She had until that point been living independently with the help of a full care package. A member of staff greeted us as we arrived. She had been appointed to support my aunt throughout, to ensure
she settled in well with as little fuss as possible. This she did very professionally. Within a few days, I could see a complete change in my aunt, both physically and mentally. I did not expect my aunt to ever leave her room as she never socialised but within a short time, she had fully integrated. She can stay in her room if she wishes but in the main, I find her in the lounge with her new family. For many years my aunt had been instantly asking me to help her take her own life. She no longer does this. The staff are knowledgeable efficient and able to deal with any difficult situation that may arise. They did this quietly and calmly whilst maintaining a cheerful, happy and friendly atmosphere in the home.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

What a lovely review and kind words. Thank you for taking the time to complete a review. It is endearing to see by coming to The Lodge what a positive impact we had on your aunt. This is why we do this job to hear how we can make a difference in a person's life and continue to improve on this. Really appreciate your comments and know this will help others too. Thank you

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Review from Joan M (Sister-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my sister-in-law and feel she is being very well looked after and I think her health has improved since she has been at The Lodge Care Home. The staff are all very caring and friendly and nothing is too much trouble for them. I would definitely recommend this care home.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. This is appreciated. I am pleased to hear that you feel your sister-in-law is well looked after, plus her health has improved too. Thank you for also recommending us to others.

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Review from David P (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in The Lodge Care Home for two days, so this is my review based on first impressions.
I have no experience of care home so I didn't know what to expect. I have been really impressed by what I have seen at The Lodge. Everything is clean and fresh and it all has a bright, cheery
atmosphere. Rooms and facilities are excellent.
ANd best of all, the staff are very friendly and extremely helpful. They are a pleasure to deal with and are very professional. I am very happy that my dad is here.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a review for The Lodge. It is lovely to hear that after just a few days you are happy with the service we provide at The Lodge. Thank you for giving five stars in each section too. It is also a pleasure to hear that you feel the staff are professional, friendly and helpful, plus the facilities we provide have created a positive experience all round. I will ensure that I pass your comments on to the staff. Many thanks.

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Review from Dawn T (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent home, couldn't have found a better one. Management and all staff are excellent, couldn't have wished for any better, they are all so caring and supportive.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. It is always appreciated when we receive such a positive response.
It is great to hear too that gave five stars in all sections. I will ensure that your kind and positive comments are shared with the staff team at The Lodge.

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Review from Pamela F (Sister of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a sister of a resident in The Lodge Care Home, I find all staff friendly, kind, helpful and informative.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you, Pamela, for taking the time to do a review for The Lodge. It is pleasing to hear you comment that staff are friendly and helpful. In addition to this, have given us five stars in each area. This is exactly what we want for all the residents and families at The Lodge. I will pass your positive comments on to all the staff.

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Review from Keith F (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum became a resident of The Lodge Care Home, she has settled down very well. The facilities are very good and well catered for her needs. The staff have been very caring and respectful to my mum. Any of the issues I have raised regarding my mum have been rectified in a timely manner. I am very
pleased with the quality and service and would recommend this care home to others.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review for The Lodge. I am pleased to hear that you are happy with the care and services we provide and would recommend to others.

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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for The Lodge Care Home is calculated as follows: ( (249 Excellents x 5) + (66 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 346 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 13 Aug 2025

Private and Local Authority Residential and Low Needs Dementia

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Awards / Recognitions (3)

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager

Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

Frequently Asked Questions about The Lodge Care Home

What types of Care is The Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at The Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Lodge Care Home to the centre of Hemel Hempstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lodge Care Home to verify any information. View our terms and conditions. The Lodge Care Home has an Enhanced Service - more info.