The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.6 105 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Pinner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

The Lodge Care Home Reviews (105)

9.6

The Lodge Care Home has a Review Score of 9.6 (9.571) out of 10, based on 27 reviews in the last 2 years.
Over all time The Lodge Care Home has 105 reviews.

Overall Experience
  • 77
  • 23
  • 3
  • 1
  • 1
Date Published
  • 105
  • 5
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  • 27
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Reviewer Connection to The Lodge Care Home
  • 27
  • 14
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  • 11
  • 8
  • 4
  • 3
  • 3
  • 3
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  • 3
  • 3
  • 2
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  • 2
  • 1
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Total of 105, showing 61-80
Review from T L (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and welcoming. Make you feel relaxed and the atmosphere is good. Very conducive to asking questions and giving advice in difficult circumstances. All staff are very respectful of residents and utmost care is given. Help is always given to residents and also families.
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Review from Shirley E (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have travelled from Essex to Hemel Hempstead to visit a lifelong friend on several occasions. Always given a warm welcome with tea and biscuits being provided. Staff are always caring and friendly. Home is very cheerful and kept in a good condition. Get a very good feeling with this home and would definitely
recommend it.
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Review from Christine E (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been visiting a friend for a number of months now and the home always provides a warm welcome. There is always a cheerful atmosphere and everywhere is bright and spotlessly clean. Recently my friend celebrated a special birthday and friends and family were made very welcome with tea and biscuits
being provided. One of the lounges had been set aside for the occasion and decorated with balloons, bunting and photos. This made a very enjoyable day for my friend.
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Review from Vera B (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round.
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Review from Janet E (Friend of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit, my friend seemed very well looked after and happy. The staff were friendly and helpful. All the rooms, corridors etc were clean and nicely furnished. I was impressed by the whole place and experience.
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Review from Tony R (Son-in-law of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our latest visit to see my wife's father, the staff were keen to tell us how he was but also ask if my wife needed any further information. They seem to care about how she is coping with her father having dementia and is in a home. The Lodge is keen to keep us informed of how he is progressing. We
are both really happy that he is cared for by such lovely staff.
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Review from Margaret R (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The type of dementia my Dad has makes it very hard for him to communicate. The staff are really kind and thoughtful and help him get what he needs. The home is clean and well looked after. I am happy my Dad is being so well looked after.
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Review from Avril F (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is spotlessly clean, airy with lovely gardens. Food is excellent and all the staff are so caring and nice. The resident's rooms are clean and comfortable and I know my dad is being looked after well.
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Review from M W (Nephew of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all of the staff thoughtful and friendly and they all had time for you when dealing with them. I know my uncle appreciated the care he received.
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Review from Estelle D (Wife of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff and administrators very caring and friendly. The staff are very pleasant and show great affection their patients. They also do a great job.
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Review from Rita W (Respite Resident) assisted by family/friend published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly welcoming atmosphere. Care staff all very caring and helpful. Good choice of food with individual tastes catered for. The manager was very efficient eg. arranging delivery of aids for the home in preparation for discharge. The lounge set aside for step down clients worked very well although
a quiet room away from the TV would have been useful, also for professional visitors to report client confidentially.
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Review from L L (Granddaughter of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for caring for my Nan. You did a better job than we could have ever done. We all know she wasn't the 'jollyest' but you made her all welcome and you weren't strict so that she could trust you when no visitors were there for her. I just want to say 'thank you'. No one could
have done a better job than you. Again, if I could, I would recommend everyone to go there.
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Review from Margaret F (Friend of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the home to give excellent care to our friend. The staff are very friendly and nothing seems to be too much trouble. The home is well maintained and her room is very light and modern. It always seems very clean. We are pleased that our friend is being so well looked after.
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Review from Jill M (Daughter of Resident) published on 5 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at The Lodge for 2 1/2 years, the staff were absolutely amazing. They gave my mum superb care and affection. I would recommend the home to all.


Mum was loved by many at the home and their upset showed how much they cared. I couldn't have asked for more.

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Review from E R (Wife of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very satisfied with this home since my husband went to them in September 2015.
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Review from Paul F (Relative of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a care home for a relative can be a daunting task but the moment I encountered The Lodge and B&M Care, I felt confident and relaxed. Having used B&M Care on two previous occasions for other relatives, I have always found their service, staff and facilities to be excellent.


I simply would

not bother looking elsewhere.
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Review from Christine G (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is always clean, shaved and happy when we see him. His clothing is always clean and tidy and he has his hair and nails cut regularly. He is always complimentary of the staff at The Lodge. He enjoys the food and having a choice of menu each day. The care he receives at The Lodge is excellent. Staff,
although busy, always have time for the residents. Nothing is too much bother for them when helping residents and their families. We are so glad that Dad is so well cared for as it means so much to us as we live such a long way away.
Thank you to everyone at The Lodge you are all wonderful.
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Review from M B (Son of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant surroundings with 24hour accessibility. Staff seem very attentive and keen to improve the care of individuals who may need more help as their stay at The Lodge goes on.
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Review from Ronald B (Respite Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here was very satisfactory. Food was excellent. Staff very helpful.
Want to come back.
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Review from M B (Wife of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, does not smell. Management efficient, kind, caring and obliging. All staff are wonderful.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for The Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (50 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 322 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.

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